Let me start by saying the hotel itself, is lovely, its in a good location (close to the strip & beach approx 5 mins). The apartments were lovely, had everything we needed. It has a nice pool in the centre of the complex with a bar at the top. Bar Staff were lovely people, always smiling and very accommodating. The same cant be said for the reception staff. As soon as we walked in, we were hit with a demand for 200 Euros (Deposit) per room incase of any damage/noise. We felt from the outset we were being targeted in a little scam. We handed over the cash and went to our rooms. Within 5 minutes we got a warning for noise and told "you know what will happen?". We had a chat with a few people staying there and they said it was like a prison but they hadn't paid any deposits. We raised this with reception but they didn't want to know. So we went out that night and tip toed back to our rooms. Next day, down at the pool, we got another warning for noise, playing music too loudly from our phones, claims that they have had to move other guests to different hotels because of us and that we will be losing our deposit, again we spoke to others who couldn't believe what we were told. This behaviour continued on, constantly getting harassed for noise and threatened with police action, lies about moving people to different hotels which they wouldn't back up. We chatted with many people in the hotel and no one heard any noise and no complaints were issued. We bought a ball for the pool to throw around and we had it taken off us, there were kids playing with balls and they didn't get the same treatment. People were actually stunned at what was happening. We tried to make the best of it, and constantly trying to come to some sort of amicable agreement with the staff, but it cast a shadow on our holiday. The final straw was when we were leaving, trying to get our deposits back was a nightmare. Threatened with police action again, and told no chance. We argued the point until we finally got our money back. The reason we couldn't get it was due to a complaint from a guest 10 minutes before we left. This was fabricated and written down by the receptionist. I asked for proof and to speak the guest who complained. When he couldn't do this he agreed to give the money. Staff are a complete shambles in reception. Bar staff were lovely. I would come back to Albufeira again, but I wouldn't stay there, you can have the nicest hotel in the world, but if your treated like criminals and constantly threatened. It doesn't matter. That's the reason I have given this hotel a 1.
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- Also Known As:
- Ouratlantico Apartments Albufeira
- Ouratlantico Apartments Hotel Albufeira
- Ouratlantico Albufeira
- Ouratlantico Apartamento Turisticos Albufeira, Algarve, Portugal