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“Lovely Hotel, Terrible Reception Staff”

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Ouratlantico Apartamento Turisticos
Ranked #77 of 162 Hotels in Albufeira
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
“Lovely Hotel, Terrible Reception Staff”
Reviewed 10 June 2014

Let me start by saying the hotel itself, is lovely, its in a good location (close to the strip & beach approx 5 mins). The apartments were lovely, had everything we needed. It has a nice pool in the centre of the complex with a bar at the top. Bar Staff were lovely people, always smiling and very accommodating. The same cant be said for the reception staff. As soon as we walked in, we were hit with a demand for 200 Euros (Deposit) per room incase of any damage/noise. We felt from the outset we were being targeted in a little scam. We handed over the cash and went to our rooms. Within 5 minutes we got a warning for noise and told "you know what will happen?". We had a chat with a few people staying there and they said it was like a prison but they hadn't paid any deposits. We raised this with reception but they didn't want to know. So we went out that night and tip toed back to our rooms. Next day, down at the pool, we got another warning for noise, playing music too loudly from our phones, claims that they have had to move other guests to different hotels because of us and that we will be losing our deposit, again we spoke to others who couldn't believe what we were told. This behaviour continued on, constantly getting harassed for noise and threatened with police action, lies about moving people to different hotels which they wouldn't back up. We chatted with many people in the hotel and no one heard any noise and no complaints were issued. We bought a ball for the pool to throw around and we had it taken off us, there were kids playing with balls and they didn't get the same treatment. People were actually stunned at what was happening. We tried to make the best of it, and constantly trying to come to some sort of amicable agreement with the staff, but it cast a shadow on our holiday. The final straw was when we were leaving, trying to get our deposits back was a nightmare. Threatened with police action again, and told no chance. We argued the point until we finally got our money back. The reason we couldn't get it was due to a complaint from a guest 10 minutes before we left. This was fabricated and written down by the receptionist. I asked for proof and to speak the guest who complained. When he couldn't do this he agreed to give the money. Staff are a complete shambles in reception. Bar staff were lovely. I would come back to Albufeira again, but I wouldn't stay there, you can have the nicest hotel in the world, but if your treated like criminals and constantly threatened. It doesn't matter. That's the reason I have given this hotel a 1.

  • Stayed June 2014, travelled with friends
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Markyboy20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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509 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (132)
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torfaen
Level Contributor
76 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 7 June 2014

We had a first floor apartment over looking the pool. There was everything that was required for a self catering holiday. If you have mobility problems then you may find some of the apartments a problem as there were steps up to the apartment and then stairs up to the bedroom. The grounds, pool and apartment were all lovely and clean. Plenty of sunbeds and in a great location. There is a large supermarket about 5 mins walk which stocked everything u would need. The strip where all the bars and restaurants are is jus up the road.

If you want value for money then you won't go wrong with these apartments. If you want good reliable cheap transfers then use yellow fish we found them excellant

Room Tip: Rooms looking over the pool
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  • Stayed May 2014, travelled with friends
    • Value
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    • Cleanliness
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Helpful?
2 Thank torfaenwesty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LONDON
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 28 May 2014

We had a lovely ground floor apartment it was nice & clean with everything you needed there was a snack bar close to the pool the cleaners came in every day to do our room & the staff was very helpful the Ouratlantico Apartments is very well situated you are within sort walking distance of everything will be going back next year.

Room Tip: Would recommend to zoomarine the dolphin show was great
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  • Stayed May 2014, travelled as a couple
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Helpful?
1 Thank Andrew T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chester, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 28 May 2014

great apartments lovely and clean and close to everything staff helpful plenty of sunbeds no need to put towels out and bonus was the jacuzzi which we had every day close to beach and close to strip plenty of lovely places to eat

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lynn1960blue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin, Ireland
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 May 2014

just returned from week long stay
had e mailed hotel 2 months in advance asking for apartment on one level with double bed .
on arrival were given room 35 it was on two levels with two single beds which could'nt be moved
we went to reception and asked would it be possible to move were given apartment 1A which was
lovely but the only downside was it was outside complex and less secure , we paid ten euro for tv for week and were told would be returned on departure asked what channels available and were told itv and bbc went to room checked tv and could only get news and a movie ch.
most evenings when leaving apt just as you exit complex there were either homeless or teenagers drinking in behind bushes .
The day before departure we asked would it be possible to have apt until 5pm we were told apt not available ... but were not even asked our apt number and was not same receptionist we had on arrival... but to check back tomorrow
checked next morning and were told we would have to leave apt by 11 am and if wanted rent another apt for 30 euro a total rip off....
on departure handed in key and tv remote receptionist said no re fund on remote
were waiting on our transfer and receptionist came over looking for second key but all during stay only had one key

good transter company stork transfers

Room Tip: 1a basic no stairs to bedroom or bathroom all on one level
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tarzie2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Albufeira hotels

Peterhead, United Kingdom
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 20 May 2014

Just returned from a 3 night stay as part of a group of 12 for a hen weekend. We had 3 studio apartments sleeping 4 each. The apartments were pretty big, on two levels with 3 nice balconies. The only slight issues might be with the sleeping arrangements. There are 2 singles upstairs, but downstairs there is a sofa bed (which is fine) and a pull out from under the sofa bed which is really low to the floor, which is not ideal, but was fine for what we needed. We had a bathroom upstairs between the 4 of us which worked out fine and plenty of sockets up and downstairs. There was also a full kitchen complete with fridge and microwave (although I don't think all the rooms had micros). A deposit is required for the safe (which is normal enough) but also for the tv (not that we used it). Pool area was lovely and chilled out, and the lady working at the pool bar was a star, always happy to help with a smile on her face. The location was perfect for a hen weekend away, 2 minutes away from the main strip and only 5 minutes to the lovely beach with overlooking cafes. Despite being so close to the strip, there was no noise carry over and no hassle whatsoever. The night porter made sure everyone was quiet and respectful to those sleeping upon return from town. Perfect for a weekend break in the sun with the girls, but don't think I would stay for a longer holiday or with my boyfriend.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MiniDiver_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 14 May 2014 via mobile

Stayed in apartment 61, huge kitchen diner with full facilities. Great shower always had hot water. These apartments are in a perfect location 5 mins from the main strip. On a weekend there was a few stags and hens which caused no bother. The pool was a little cold but a decent sizr, sunbeds are free but mattress are 1 euro. Drinks and food can be expensive but you can take your own by the pool. If your looking for clean, decent apartments on a budget then this is an ideal place.

Stayed May 2014, travelled with friends
Helpful?
2 Thank Kerry T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ouratlantico Apartamento Turisticos

Property: Ouratlantico Apartamento Turisticos
Address: Rua Jose Fontana | Apartado 908, Albufeira 8200-282, Portugal
Region: Portugal > Algarve > Faro District > Albufeira
Amenities:
Bar / Lounge Free Parking Kitchenette Restaurant Shuttle Bus service Spa Swimming Pool Airport Transportation
Hotel Style:
#25 Spa Hotel in Albufeira
Price Range (Based on Average Rates): £
Hotel Class:3 star — Ouratlantico Apartamento Turisticos 3*
Number of rooms: 72
Reservation Options:
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Also Known As:
Ouratlantico Apartments Albufeira
Ouratlantico Apartments Hotel Albufeira
Ouratlantico Albufeira
Ouratlantico Apartamento Turisticos Albufeira, Algarve, Portugal

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