From the time we were allocated this apartment we had nothing but problem after problem. On our arrival our electricity didn't work so we had the handy-man come fix it, then he returned the next day to replace all the light bulbs that had blown in the apartment. The wooden veneer on our bathroom door was very badly split on both sides. We didn't complain about this until the baby caught his toe underneath it causing him a lot of pain. It took the handy-man two days to fix it by putting a steel panel over the ends of the door but he had to take the door away with him for a while to do this leaving us ( 3 adults, 1 child, 1 infant) with no door. There was mould growing around our bath. We again complained and it was cleaned. One of the chairs belonging to the dining set had sub standard padding so much so that we could only let our daughter sit on it. (an adult would have fallen through the chair) Our fridge constantly leaked, the baby fell a few times on the water seeping from it, he got a right bump on his head and bruising from the fall. We constantly had to leave a towel on the floor to mop up the water. We had no idea there was a gap on the upper shelf of the wardrobe until my husband put two t-shirts up there and heard them slid down behind the pipes. Again the work-man came with a fish-hook thingy to retreive them. Our air-conditioning in the bedroom broke down, it took two days for the handy-man yet again to come and fix it. (the wooden pelmet under the unit was warped from where this had happened before). On our last night the air-conditioning broke down again.
We feel there were too many problems on this holiday. The hotel is rated as four star but we don't feel it should have been given a two star grade.
We had no problem with the staff, they were very freindly and courteous, any problems we told them about were fixed but this apartment shouldn't have been allocated to anyone.
We spoke only to one other couple who were not happy with their accomodation everyone else said their apartments were fine. (we obviously got the apartment from hell).
No problems either with the daily cleaning service.
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- Also Known As:
- Paladim Aparthotel Albufeira, Algarve, Portugal
- Paladim Aparthotel Hotel Albufeira
- Paladim Albufeira