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All reviews indoor pool self catering old town squash court mini market quiet end american diner off the strip separate kitchen snack bar dishwasher tablets dvd player oura beach main building tourist train lovely hotel small gym
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Reviewed 24 June 2018 via mobile

My partners kids booked this for us to go as the area is somewhere they used to go as a family many years ago. I genuinely don't think they could have picked a nicer hotel in the area. It is a very clean and modern hotel. We found the staff to be very friendly. As we were self catering, we ate out every day so didn't sample the hotel restaurant. The rooms were well maintained by the cleaning staff. If/When we go back there, we would have no hesitation in booking at Vila Petra again. I understand there is also a loyalty scheme with discounts offered for repeat customers.

Stayed: June 2018, travelled with family
1  Thank Peter T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_Vila_Petra, Front Office Manager at Vila Petra Aparthotel, responded to this reviewResponded 4 July 2018

Dear Guest,

Thank you for taking the time to give us such an amazing review.
We really appreciate your feedback.

We do have a prestige club that offers discounts to our most loyal guests.

Hope to welcome you back to Vila Petra in a near future.

Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2018 via mobile

Arrived late at night to 2 rude receptionists who demanded 200euro deposit that you get back when you check out (because that's useful at the end of a holiday) not even able to pay on card. There policy states that it only applies to groups of over 6, we had 6 in our group. Unfortunately the male receptionists grasp of the word OVER is different from mine. I'd also like to point out that we were a group of 5 mid 30year olds and a 60 year old. So not exactly on an 18-30s holiday. Negotiated to 100euro in the end which proved it is nonsense, that had to be reminded to return the deposit, I was informed that no paper(receipt) no deposit. Even though it was kept in a sealed envelope under the desk (the best bit being they returned the deposit without checking room)
We were spoken to terribly all holiday.
You can't use the indoor pool without a swim hat!!! They informed us of this but not the family of 5 in there for 30min before.
Location and hotel itself was perfect but staff completely ruined it!
You genuinely get more freedom in prison

Stayed: June 2018
1  Thank dibsy1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_Vila_Petra, Front Office Manager at Vila Petra Aparthotel, responded to this reviewResponded 14 September 2018

Good afternoon,

We are really sorry that the hotel staff did not met your expectations.

in what concerns the deposit , we have to inform that Vila Petra is advised in every business partner or online agents "As an hotel NOT suitable for groups, stags or hens".
We are a hotel focused on couples and families.

In order to avoid complaints the hotel reserves the right to a deposit of 200,00 Euros to groups and parties, this deposit is refunded upon check-out as long as the hotel policiy is respected. This information was also sent to business partners, so we are sorry if you were not informed accordingly.

The use of swimming cap it's mandatory to all guests in Vila Petra

Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2018 via mobile

Lovely hotel & apartments extremely clean and found all the staff friendly and helpful.They operate shuttle service to and from oura beach which is 5 minute drive or 20 minute walk.There are so many great restaurants to choose from locally and a cheap taxi fair to the old city where many more to be found and please visit Victoria and Carlos who own the Geordie Viking bar there lovely people.

Stayed: May 2018, travelled with family
Thank PaulC552014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_Vila_Petra, Front Office Manager at Vila Petra Aparthotel, responded to this reviewResponded 22 June 2018

Dear Guest,

Thank you for taking the time to give us your feedback!
We are really glad to hear such nice reviews towards ou hotel and staff.

Hope to welcome you back in the future.

Kind regards,


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2018 via mobile

Lovely hotel to stay in staff are really friendly and rooms are cleaned everyday, only 5 minutes to the old town in a taxi. Bar food is nice but has a very limited menu. Would definitely stay here again

Stayed: June 2018, travelled with family
Thank owen k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_Vila_Petra, Front Office Manager at Vila Petra Aparthotel, responded to this reviewResponded 22 June 2018

Dear Guest,

We highly appreciate your feedback and we are happy to acknowledge how much you have enjoyed your stay with us.
Your remarks were worth of our best attention and we would like to thank you for taking the time to bring this to our consideration.

We look forward to welcome you again in the near future.
Kind Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2018 via mobile

Shuttle car lift from airport to hotel not great. Needs some customer service training to make us feel welcome!

Reception staff friendly and helpful.

Spacious apartment that we loved for the most part. Lovely balcony view and quiet resort. Super.

Clean for the most part but I think we might have been unlucky as ours had an ant infestation entering in closed window areas.

Service slow for reception requests when asked for towels. Had to ring again an hour later.

Cleaning staff courteous.

V good facilities for families on site.

Quiet off the strip. Perfect for us.

Mini market ok. A survey perhaps to see what people would like sold there?

Directions to shopping could be better signposted.

Also that there is a shuttle to beach.

Loving our stay overall though amidst an area Albufeira that seems to have lost its own culture in our opinion.

Stayed: June 2018, travelled with family
1  Thank kerrychampion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_Vila_Petra, Front Office Manager at Vila Petra Aparthotel, responded to this reviewResponded 22 June 2018

Dear Guest,

We highly appreciate your feedback.

Your remarks were worth of our best attention and we would like to thank you for taking the time to bring this to our consideration.
Please accept our sincerest apologies for any inconvenience caused.

Kind Regards,

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