My wife and I and our daughter arrived here on 1st April 2012. We were booked through Jet2 holidays and the representative was first class, pity about the accommodation. We were given appt 113, when we entered the apartment it was dark and gloomy[ even after we put the lights on] and stank of mothballs. All the rooms were of a similar 1980's style of dark wood, dark ceilings. Despite having booked disabled facilities for the bathroom we were given none. There were shortages in the inventory, there was a microwave cooker but no microwavable plates , no welcome pack or even a dish cloth. The pillows had a strange smell, ditto the beds. We went to see the rep at her meeting the following day and she agreed with our comments that the apartment 'was not fit for purpose' and within a few hours she had moved us to a 4 * complex which was really well adapted to our needs. We met another couple at the meeting and they had similar views on their apartment, they showed me round and it was really awful. This complex was cheap,grimy,and bore no relation to the website and I would not recommend it to any one. Emma the rep was the star of the show and deserves all the praise she should get in sorting out customer complaints efficiently and professionally, I got the distinct impression she had been through the same routine with other clients. The rest of our holiday was first class and Villamoura, Lagos , Quatiera and Saint Vincent were all worth making the effort to go and visit. Would we go back? Yes but to Villamoura or Val de Lobo.
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- Also Known As:
- Vilanova Hotel Albufeira
- Vilanova Resort Albufeira, Algarve, Portugal