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“Let Down”
Review of Luna Miramar

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Luna Miramar
Ranked #59 of 154 Hotels in Albufeira
London, United Kingdom
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Let Down”
Reviewed 30 July 2014

I was hesitant about my holiday here after reading such mixed reviews!!
The reception staff were lovely and friendly, the restaurant is like a smart YMCA cafeteria, the food was basic and in my opinion bland, when a dish ran out they were very slow in replenishing it!! We were all inclusive but ate out most evenings. The AI option runs from 11am - 11pm AI food option at the bar very limited
The pool are is small and not enough sun loungers for the capacity of the hotel, to get a bed you have to be up and have your towel on the bed by 7.30am or you are left with a plastic chair in the bar area, in the week we were there I saw the pool area being hosed down once and rubbish rarely collected during the day. There are signs up saying you can not reserve the beds but this is rubbish there were beds reserved that were not used until after lunch and no one removed the towels - very frustrating! The pool itself is lovely and the entertainment team are good fun and activities varied. The rooms are large and basic, tv very snowy but then your not there to watch tv are you?? Room cleaned every day and fresh towels each day too. Location is good lots of restaurants and shops within walking distance its a bit of a trek back from the old town with an up hill walk so make use of the road train which runs every 20 mins and is cheap. We had a pleasant holiday despite the large group of adults that were drunk and rowdy for the first few days but once they went peace resumed - cant blame the hotel for peoples behaviour.
Would I go back there - NO
Would I recommend the hotel - NO
But the town and area are lovely!!

Room Tip: Sun loungers at the side do not get the sun all day so if your a sun bum go for a bed in the middle!
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  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
1 Thank trish m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luna H, Manager at Luna Miramar, responded to this review, 5 August 2014
Dear trish m,

Thanks for your comment

Kind Regards,
Tiago Pais, Manager,
Luna Miramar (tiagopais@lunahoteis.com)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Newport, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 July 2014

What a fab hotel, we were a young couple staying at the Luna Miramar for the first time and both of us hadnt been to Portugal either, so we didnt have a clue what anything was like, but from the time we arrived at the hotel till the time we left, the hotel, hotel room and staff were amazing!

We arrived at the hotel quite early in the morning as we had early flights and thought we were going to have to wait around for hours until we could check in but tried our luck and we were able to check in and get our room key straight away, the receptionist was lovely, gave us loads of information and showed us directions of where everything was, which was good as we didnt have a clue!
The hotel is stunning, the reception has white marble flooring, quirky furniture and gorgeous flower decorations and the rooms were so spacious! We were gobsmacked at the size of it! We had a big bed with beautiful vintage furniture and the balcony was huge! The cleaners were fab, came in everyday, changed the towels and always made sure it was clean and tidy, couldnt fault them!

We were staying on the 5th floor, which had beautiful views of the pool and sea. We didnt eat at the hotel as we were self catering but the restaurant looked fab from the outside and the bar staff were fab in the day and they did nice bar snacks as well.

The pool was lovely, really big, we always seemed to get a sunbed as well but sometimes we had to share one which we didnt mind however if you got a family then this might be a problem as people get up at the crack of dawn to put towels on the sun beds so you got to be quick!
The receptionists were brillant, always happy to help and gave us great advice in what to do and not to do! We wanted to go to the waterpark whilst we were there and they sorted the whole thing out for us so we didnt have to do anything, told us where we had to go to get the bus and what time we had to get it back. Stress free for us and was a brill day! Defo recommend Slide and Splash! They also confirmed our transfers back to the airport for us and let us use there own office computer so we could print off our boarding passes. I have never known a hotel be so nice! Nothing was too much trouble for them!
The hotel was in a perfect location as well right in between the strip and the old town but not close enough to either to hear the hustle and bustle. The Albufiera shopping centre is directly opposite the hotel as well so easy enough to get water and bits for the room! Just dont go on a Saturday as it was quite busy!
Overall the hotel was fantastic and would defo return again in the future!

Room Tip: We stayed on the 5th floor and it was fab!
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  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank 95Dandelion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luna H, Manager at Luna Miramar, responded to this review, 31 July 2014
Dear 95Dandelion,

Thank you for your preference and for your feedback about your recent stay at Luna Miramar.
We are glad you had an overall good experience at the hotel
Looking forward to welcome you back soon.
Kind Regards,
Tiago Pais, Manager,
Luna Miramar (tiagopais@lunahoteis.com)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stockton on tees
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 July 2014

Please do not stay at this hotel especially with children. Just returned from this nightmare of a holiday due a 100% down to the hotel. Firstly the kids pool was 1metre and 1/2 deep none of my daughters could stand up in it and the adult pool was over 12ft deep. My daughter cut her hand open on a hand rail between the kids pool and the adult pool witch was broken and was extremely sharp and was like this for the whole stay after numerous complaints from all the family's in the hotel with not even an apology from the hotel.
Rooms are awfull food is disgusting and there is nothing for the kids to eat at all!!!!!!this holiday cost me£2500 all inclusive and I still spent 1200 on top of this out of the hotel because my children needed to eat. On top of this don't accidentally brake anything because I accidentally broke a sun lounger and the hotel made me pay 250 euro and demanded that I would get arrested if I did not pay I would get arrested. But someone brakes a window and only pays 100euro I think they just make the prices up in there head. The algarve is a beautiful place to stay but please DONT STAY IN A LUNA HOTEL AND ESPECIALLY THE LUNA DO ALGARVE NOW (THE LUNA MIRRAMAR)

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Nige111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luna H, Manager at Luna Miramar, responded to this review, 31 July 2014
Dear Nige111,

I think your experience at our hotel was not the best, but I also think that not being honest with your comments.
As such I hope you feel like you're always ready to welcome you.

Kind Regards,
Tiago Pais, Manager,
Luna Miramar (tiagopais@lunahoteis.com)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Albufeira hotels

Newcastle upon Tyne, United Kingdom
Level 6 Contributor
159 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed 30 July 2014

I went with my mum and 9 month old for 5 nights all inclusive.
we got a studio room - very clean and plenty of space for us, suitcases, cot etc. kitchenette came in handy for warming baby milk and storing water, food in fridge.
our room was on the 1st floor which does have 3 steps in the hallway so not quite appropriate for our buggy but we didnt complain.

the refurbished areas of the hotel are tasteful, clean and modern.

the pool area is small but clean, although there are signs to say 'do not reserve sun loungers with towels' EVERYONE does by 7am!!! so get in there early or go without!!

the 'pool bar' is more of a 2 star set up unfortunately. doesnt quite compare to the rest of the dining/drinks areas. its just a small counter, old and in the corner. all inclusive afternoon snacks are limited and not all items are included.

staff are nice and helpful in all areas of the hotel. it was easy to arrnage buses, trips out, local info etc.

food in the restaurant was quite repetitive and bland, low budget items but enough to manage with a few meals out and about.

all in all a pleasant stay, dont expect the world at this 4 star-come 3 star hotel and you will be happy enough!

Room Tip: probably a higher floor pool facing room will be best.
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  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank tehdeh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luna H, Manager at Luna Miramar, responded to this review, 5 August 2014
Dear tehdeh,

Thank you for taking time to write a review about your recent stay at Luna Miramar.
It is delighful to know that you had a great time in Albufeira.It was a pleasure to have you as our guest and we look forward to welcome you again next year.

Kind Regards,
Tiago Pais, Manager,
Luna Miramar (tiagopais@lunahoteis.com).
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Doncaster, United Kingdom
Level 3 Contributor
10 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 25 July 2014

I am staying at this hotel and going home soon, but this hotel is definitely worth a 4 star rating! The staff are lovely the entertainment team are also lovely, the food is nice the rooms are okay, I recommend you this hotel!

Room Tip: Corner rooms are recommended because of a bigger balcony. And better view of the pool.
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  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
5 Thank Liam L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luna H, Manager at Luna Miramar, responded to this review, 31 July 2014
Dear Liam L,

Thank you for your lovely, comments and for trusting Luna Miramar Hotel.
And because of customers like you who increasingly enjoy working in the hospitality and being with my team to promote dreams and experiences. Thank you so much
It will be a pleasure to have you again as our guests. Im wait for you again!
Kind Regards,
Tiago Pais, Manager,
Luna Miramar (tiagopais@lunahoteis.com).
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Coventry
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 24 July 2014

Having spent 5 days at this hotel in May i would like to say a big thankyou to all the staff and people we met. Being a seasoned traveller and taking a friend who has never travelled abroad before we were well looked after and catered for. Juicy and Roger were brilliant on the bar and the reception staff were attentive. The food was good some days and average others but a wide selection, i do think they should have an egg station so they can cook eggs to order whether fried scrambled or omelettes this will only add to a the services the hotel provides. The rooms were clean, freshly decorated and were comfortable.

We had a great stay and the area is between the old town and the strip so you can have the best of both worlds and there is plenty of good places locally to eat out at see reviews on here.

The entertainment team work hard and although not to everyones taste you cannot knock their enthusiasm and the fact they even pop into the hotel when they are not working speaks volumes.

We are going back at the end of October with a larger group.

Thankyou for looking after us.

  • Stayed May 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank bedworthlfc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luna H, Manager at Luna Miramar, responded to this review, 31 July 2014
Dear bedworthlfc,

Thank you for choosing Luna Miramar and for your kind comments. It is this kind of feedback that gives us extra motivation. It is wonderful to know you had a great time at the Hotel.
Looking forward to welcome you back soon.
Kind Regards,
Tiago Pais, Manager,
Luna Miramar (tiagopais@lunahoteis.com)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 22 July 2014

We spent a week at Luna Miramar. Our room was spacious and spotless. We found the hotel to be ideally located. The staff are helpful and courteous. The manager is a perfect gentleman. I was sunburnt and the manager called his wife at almost midnight to get the name of a cream to sooth the pain. The hotel manager is the main asset of this pristine place.

Room Tip: Higher floor rooms
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  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
2 Thank James R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luna H, Manager at Luna Miramar, responded to this review, 23 July 2014
Dear James R,

Thank you for choosing Luna Miramar and for your kind comments.
It is this kind of feedback that gives us extra motivation.
It is always rewarding for me to help my clients because for a short time are my family.
Here at the hotel have all this concern and this sense of obligation. And with you was no exception.
It was a pleasure to help and will always be a pleasure.
We also like to have you around here, and hopefully will not be too long without visiting us. We have the taste.
As for me personally thank you for your words and it is good to feel that we do our job in the best way. Thank you!
Looking forward to welcome you back soon.
Kind Regards,
Tiago Pais, Manager,
Luna Miramar (tiagopais@lunahoteis.com)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Luna Miramar

Property: Luna Miramar
Address: Rua do Pacifico | Cerro Alagoa, Albufeira 8200-166, Portugal (Formerly Luna Perola do Algarve)
Region: Portugal > Algarve > Faro District > Albufeira
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#41 Luxury Hotel in Albufeira
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Luna Miramar 4*
Number of rooms: 120
Reservation Options:
TripAdvisor is proud to partner with Jet2Holidays , Expedia, Booking.com, LoveHolidays, TravelUp, Ebookers, TripOnline SA, Evoline ltd, HotelQuickly and Cancelon so you can book your Luna Miramar reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Perola Do Algarve Albufeira
Perola Algarve
Perola Do Algarve Hotel Albufeira
Perola Portugal
Luna Miramar Albufeira, Algarve, Portugal

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