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Real Bellavista Hotel & Spa
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Reviews (2,590)
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All reviewsbella vistaold towncourtesy bussister hotelindoor poollovely hotelkids clubreception staffon an all inclusive basisfish fingersshort breakevening entertainmentfamily holidaygarden areafussy eaterstag and hen partiesmeal times
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Reviewed 9 August 2014

I went with my daughter on a short stay holiday to Portugal, we stayed in the real bella vista what a great place to stay, rooms were lovely, very clean & spacious the hotel staff were very helpful & pleasant, polite & very friendly really enjoyed our stay & will definitely return excellent !!!

  • Stayed: June 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
2  Thank joolzingoa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 August 2014

Just arrived home after a very disappointing stay.fresh towels daily bedding twice a week,room hovered once,bathroom moped once,patio area was never touched during our stay.FOOD not the greatest,breakfast was either cold or lukewarm,WELL IT LOOKED WARM,but this very rarely case,fried eggs were normally swimming in grease.Lunchtime not much better,dinner the same you won't starve as long you find something to go,with chips and rice.Also be prepared stand and queue at pool bar,lobby bar and restaurant,waiting time for a drink at lobby bar in the evening,approx 8mins to12mins this is due to bar not being large enough.ALSO had problem with chairs being wet in lobby bar and restaurant,due to people going in with wet swimwear.Reported this to staff and they responded with shrug of the shoulders,some people tried to complain to the manageress but that was a waste of time she was like a rottweiler with toothache unapproachable needless to say i won't be returning anytime soon RAB COATBRIDGE

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Service
2  Thank rabCoatbridge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteis_Real_Alg, Gerente at Real Bellavista Hotel & Spa, responded to this reviewResponded 4 September 2014

Dear Guest,

We sincerely regret that you feel not satisfied about your stay with us, since the feedback we receive is usually extremely positive with many guests praising the helpfulness of our team and our service quality. We regret your experience has been so different but we will pass your comments on to the department heads and assure you that we will continue trying to always provide a high-quality service in all areas and circumstances
.
We would like to inform you that the cleanliness standards are very important to us and to our team. Our team makes everything to keep the hotel in good, clean and safe conditions. Certainly was a punctual situation but we will analyze your opinion.

We sincerely regret that the choice of food did not correspond to your expectations. Although the feedback has been mostly positive, we understand that food is a subjective, sensitive point that depends strongly on the personal tastes, expectations and preferences of each individual guest. But we have informed our Executive Chef and assure you that we will pay special attention to other comments we might receive, in order to be able to detect and react to a possible problem at an early stage.

As part of our HACCP program the temperature is regularly checked and registered. We could not detect any unusual discrepancies, but we will inform our Food & Beverage Management and Executive Chef, who from now on will pay even more attention to the temperature and verify it more frequently.

Please be assured that the Management is always available to talk with every customer and do the best to meet their expectations; although the customer should not base their comments on assumptions that supposedly departed from other guests of the Hotel, we guarantee that this particular situation never came to our attention so that we could help improve your experience.
Thank you for having left your feedback.

Kind regards
Rita Machado,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2014 via mobile

Stayed here a year ago all inclusive ,room got cleaned every day with clean towels and bedding,restaurant was lovely with good food,always got sun beds by the pool,short walk into the old town and beach but there was transport that took you there

Stayed: July 2014
1  Thank czdlx4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 August 2014

We have just returned from a 2 week all inclusive holiday with at the Real Bellavista Hotel & Spa. The staff are all great, friendly atmosphere & helpful. Everywhere is kept clean & tidy.
Our room 219 had a lovely view of the gardens & you could see the sea in the distance. Food and drink available from 7am until 10.30pm (drinks 11pm), restaurant offered a good selection of meals, we could usally find something that suited us, breakfast was our favourite. Everyone is given a daily timetable at breakfast detailing the activities for that day - The childrens entertainers were great but alot of the activities were too young for our 9 year old son however he enjoyed the pool games, football & boules; there was also a games room on the -2 floor with a pool table, table tennis etc where he met his 'new mates' usually in the evening. The entertainment was not great although the people entertaining did their best. If you don't have children to watch we recommend sunbathing in the garden at the rear of the hotel, our 2nd week became extremely busy and it was difficult to find a sunbed during the day & somewhere to sit in the evening, however its a holiday so we went out to the Old Town, New Town & the Strip approx 25/35 minute walk (the hotel have a courtesy bus throughout the day that drops off at the escalators to the Old Town, the Strip & the Mother hotel be there early to ensure a seat), there are plenty of bars, reaturants and shops on the way. The nearest supermarket & cash point is about 5/8 minute walk down the hill. The spa & gym facilities looked good, indoor pool is lovely. We had a great holiday and would recommend this hotel.

  • Stayed: August 2014, travelled with family
    • Location
    • Rooms
    • Service
6  Thank libster46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteis_Real_Alg, Gerente at Real Bellavista Hotel & Spa, responded to this reviewResponded 15 September 2014

Dear Guest,

Thanks for your comments so complete and positive! We loved it!

We always look for small details to make big differences and our main objective is that the customer feels it. Your review transmit precisely what we want our guests to feel.

It is really gratifying to see how enjoyable your stay was and that you were pleased with our service and staff.

Thank you also for your detailed description of our services and facilities, but also our location as well as the services closer. We are sure that these will be greatly appreciated and very helpful for future guests.

Thank you so much for having left your feedback about our Hotel on Tripadvisor and we hope that we will be able to welcome you again for another good time at our Hotel, the Real Bellavista Hotel & SPA.

Kind regards,
Rita Machado
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2014

Just returned, after having a fabulous time at this hotel. We went with our son and his family, an throughly enjoyed it. We were in rooms 19,20 and 21, overlooking the garden, lovely and quite. The rooms were excellent, very clean and nicely decorated beds changed twice during week, fabulous crisp white sheets, (don't take any notice about others saying beds were hard, they were so comfortable, we all slept like logs )and clean white towels in the roomy bathroom. Dining room was clean and inviting, staff very friendly, nothing too much trouble, the resturant manager was fabulous, and always managed to get us a table for 7. The food was very good plenty of choice for every taste, the snacks were also very good. The pool bar staff were friendly, and polite. The bar staff in the evening weren't so nice, we nicknamed the older one 'jobsworth'
A little disappointing was the size of the pool, and it was COLD.we spent a lot of time sunbathing in the garden at the rear of the hotel, and it was nice and quiet. The indoor pool was lovely, everyone had to wear swimming hat, but they only cost 3 euros one off payment. We walked down to beach and Old Town really worth a visit about 25 minute walk free bus back up was very much appreciated(as it's all up hill) We only had three gripes, the first was when we arrived at 10.15 am we were booked in, but told the rooms weren' ready which was fine, but then to be told you can't have your bands until midday, asked why,"It's the rules" we'd been traveling since 3 in the morning, we were NOT happy, we said we would be leaving at 7.30am the week later, but again told "It's the rules", anyway we did eventually get them at 11.30. The other I'll link together, and that was the the bar area is so small and not enough seating, and the entertainment was dire. We had a good holiday and would recommend this hotel

Room Tip: Rooms 19,20 and 21 overlooking garden lovely and quite. Floor -1
  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
4  Thank EllenSWales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteis_Real_Alg, Gerente at Real Bellavista Hotel & Spa, responded to this reviewResponded 15 September 2014

Dear Guest,

We are very happy to read your comment!

It´s very important to us to see your detailed description of our hotel.

Our team do all the efforts to offer the best service and the best experience to our guests.

Regarding the pool comments we have to inform that this is the reason why we created an alternative area with loungers available in our garden area, in order to be able to offer an option to our guests who prefer a more relaxed and laidback atmosphere; it is not sustainable to heat the pool water, but you can use the indoor pool which is heated.

In respect of the check-in time, we have to inform you that the check-in time is after 2pm, when the hotel have availability it’s no problem for us that our guest do check-in earlier but sometimes it’s not possible because we do not have availability or our House Keeping team is cleaning the rooms to the afternoon check-ins.

Thank you for the recommendation. Your compliments are very special to us.

We are waiting for your next visit at Real Bellavista Hotel & SPA.

Best Regards,
Rita Machado
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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