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“CPO let us down”

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Muthu Clube Praia da Oura
Ranked #84 of 154 Hotels in Albufeira
Reviewed 26 May 2014

After traveling from 2 am on the 17th of May to catch a 6 am flight we arrived at CPO reception at 930 am to be told no room had been booked for us as they did not have a reservation for us only when i produced the booking form from Cosmos did they find us a room we then had to wait till 330 pm for the room this was in K block it was a dilapidated apartment when i complained they gave me a key to another apartment that was a joke i think they keep that one so you think the first one is ok they say they are short of rooms be-course of the building work my reply was do not offer the rooms for sale if they are not available eventually after 3 days we moved to the hotel to continue the holiday i cannot fault the reception staff as they did there best under the circumstances needless to say MGM/CPO completely spoilt our holiday we have holidayed with CPO several times but will have to think very hard before we stay again

Room Tip: do not stay in K block its the pits
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  • Stayed: May 2014, travelled with family
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6  Thank john d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Petchey L, Manager at Muthu Clube Praia da Oura, responded to this reviewResponded 23 July 2014

Dear Guest,

Thank you for taking out your valuable time to write a comment regarding your stay with us.

It is our aim to offer our guests an entirely satisfactory service Clube Praia da Oura and we apologize for the problems you experienced with regards to the allocation of your unit and have addressed this with the respective department.

We hope that you will visit us soon and give us the opportunity once again to serve you in the near future.

Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,946 - 1,952 of 3,416 reviews

Reviewed 26 May 2014

what a lovely place and lovely people
spotlessly clean and a pleasurable spot near the beach with a fabulous spotless pool.
they are in the middle of updating the hotel with new fixtures and fittings and it kinda is a little tired in places in the rooms but nothing to worry about as its just wear and tear but they are renovating.
staff are very very nice and helpful too.
if the prices stay the same it will be a little treasure of a place.
you have the best of everything
20 min walk away is the old town, a must for a visit
2 minutes away is the beach and 5 mins away is the strip as they call it, a line of shops
shopping is typical souvenirs and a few items of clothing but caters for everybody
they also have other hotels with a gym and spa which they offer a free bus every 15 mins for you to get on to visit and use the facilities ( how great is that )
they have a spa on site but we didn't use it. but looked lovely
I will definitely return and recommend
thanks for a great time

Room Tip: any rooms are good but the studio flats do tend to be for groups that may like a drink or two and ca...
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  • Stayed: May 2014, travelled with family
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3  Thank jen m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Petchey L, Manager at Muthu Clube Praia da Oura, responded to this reviewResponded 23 July 2014

Dear Guest,

Thank you for the wonderful review.

We are so glad you found us to be above average and recommendation worthy.

We can assure that your comments will not only motivate the team but also encourage them to maintain and improve on the service to all our future guests.

We look forward to welcoming you again in the near future.

Kind regards,

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Reviewed 25 May 2014

Travelled here with my partner in February 2014, the weather was fabulous. When we first arrived our room hadn't been cleaned / made up, we went to reception and we were immediately offered another room with a seaview. The apartment we had was immaculate with a lovely balcony.

All of the staff were very friendly and accommodating, they couldn't do enough for us. The piano bar had a relaxed atmosphere and it was nice. The alcohol was reasonably priced with happy hours at the CPO and sister hotels. You could also get a reasonably priced snack there.

For us the location of the hotel was one of the reasons we are going back this year, lovely beaches and coves, great restaurants and bars, free bus into the old town which is fantastic and the hotel itself is lovely considering what we paid.

There was noise with building renovations, this wasnt a problem for us as we didn't go to portugal to sit in our room or stay in the complex all day, can't wait to see the finished work.

would definitely recommend is hotel.

Room Tip: Sea view rooms are lovely
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  • Stayed: February 2014, travelled as a couple
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2  Thank Annmariec62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Petchey L, Manager at Muthu Clube Praia da Oura, responded to this reviewResponded 26 May 2014

Dear Guest,

Thank you for spending your time to give us a kind feedback on your stay at Clube Praia da Oura.

It’s pleasing that you remarked the perfect location of our hotel and that you noticed our friendly and helpful staff. We have passed this on to our employees.

We are also delighted that you found the atmosphere of our Piano Bar relaxing and nice.

We appreciate your valuable support and wish to welcome you back soon to enjoy the new standard of apartments we will be offering.

Kind regards,

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Reviewed 24 May 2014

Enjoyed our stay at praia date ours . The studio we were in was basic but clean . The building work going on did not bother us at all .the gardens are really lovely.entertainment was on every night can't wait to go back

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with Low Cost Holidays
1  Thank Eamonn K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Petchey L, Manager at Muthu Clube Praia da Oura, responded to this reviewResponded 26 May 2014

Dear Guest,

Many thanks for your positive comments,

We are delighted to hear that you enjoyed your stay at our hotel Clube Praia da Oura.

We are looking forward to your return visit.

Kind regards,

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Reviewed 23 May 2014

I came here for my 21st birthday for a week with my fiance. This is the first time I had been to portugal and the first time at the clube praia da oura. However my fiances family have been to portugal and this particular hotel for so many years its hard to count. Our apartment was spotless when we arrived. We arrived quite late but reception were friendly and smiley!! Which was nice after a day of travelling. The staff couldnt do enough for you. Friendly and helpful. Pool was gorgeous!!! And clean. The day of my birthday they tied balloons to our apartment door !! Completely made my day !!! Then offered us a special 4 course meal with sparkling wine and a birthday cake. Compliments to the chef as the meal and cake were fabulous!! The building works didnt bother us one bit. Didnt hear any of it where we were and was good having a little nose to see what they were doing. In all fairness they did have a massive sign outside saying that they were doing room upgrades. And if they didnt do room upgrades and refurbishments then everyone would complain still so really they cant win either way.


None the less fantastic hotel and people would highly recommend.

  • Stayed: May 2014
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Thank oxfordgal2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Petchey L, Manager at Muthu Clube Praia da Oura, responded to this reviewResponded 26 May 2014

Dear Guest,

Thank you for choosing Clube Praia da Oura for your 21st birthday. We have read your comments about the hotel and we greatly appreciate that you took the time to write them, as our guests’ satisfaction is our main priority.

It’s pleasing that you remarked on our gorgeous pool and that you noticed our friendly and helpful staff. We are also happy that you appreciated your meal and complimented the chef. We have passed this on to our employees.

We are pleased to hear you enjoyed your stay with us and look forward to welcoming you to Club Praia da Oura.

Kind regards,

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Reviewed 22 May 2014

Spent 4 days at this resort with 5 other ladies on a hen do. It was perfect! Just what we needed. Clean, spacious apartments with all the self catering facilities you would need. The bathroom needed a little work but I am never one to let little things like that spoil my holiday. The pool and bar area were spotlessly clean and as a gardener I found the surrounding gardens stunning! Would definitely visit again!

  • Stayed: May 2014, travelled with friends
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3  Thank Katie_Mcbride
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Petchey L, Manager at Muthu Clube Praia da Oura, responded to this reviewResponded 23 May 2014

Dear Guest,

Thank you for your kind review.

We are delighted to hear that you enjoyed your stay in our hotel Clube Praia da Oura. We are glad you mentioned the pool and bar area being spotlessly clean and that you found our gardens stunning.

We are looking forward to your return visit.

Kind regards,

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Reviewed 21 May 2014

We have just been to clube praia da oura for the 4th time 3yrs ago the pool area was in an upheaval due to building work no restful sunbathing as work hardly stopped the next year the supermarket was closed for refurbishment but the pool area was finished & our room 410 was lovely .This year i paid nearly £300 for a sea view studio the bath was peeling the shaver point didn't work it was a single bed with a pull out one beneath.The room had no air conditioning & as it was next to laundrette it was boiling couldn't get to sleep for the heat,to top it all building work went on all day never a minutes peace & the sun left our balcony about 1 it was really cold after that.The renovations are lovely but the supermarket still isn't open.I like the place & the gardens are beautiful but this was not value for money ,think we will try somewhere else for a year or two until the work is done

Room Tip: 405 to 415 have a lovely view of the gardens
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  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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1  Thank Helen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Petchey L, Manager at Muthu Clube Praia da Oura, responded to this reviewResponded 22 May 2014

Dear Guest,

Thank you for the comments placed on Trip Advisor.

We are very happy that you have been to Clube Praia da Oura for the 4th time, and unfortunately have encountered some improvements works during your stay. We truly apologize for this inconvenience you experienced due to the noise from works on site.

You also mention air conditioning and this is the main commodity being placed in our units, along with luxurious and elegant furnishings.

However, all efforts are being made to minimize disruption to clients’ holiday enjoyment.

Nonetheless, all issues that are brought to our attention are dealt with immediately and guests are allocated to our sister hotels. There is a free open shuttle bus running every 15 minutes between the four hotels and into the Albufeira old town so that guests can enjoy the best of all our hotels.

The supermarket is not yet opened so there has been no noise to bother clients from this area. However, when this does take place it will only need painting, cleaning and new shelves, which will not really be bothersome to our guests.

We once again apologize for the inconvenience this caused you and hope you will give us the opportunity of serving you again in the near future.

Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Muthu Clube Praia da Oura

Address: Rua Oliveira Martins, Albufeira 8201-911, Portugal
Region: Portugal > Algarve > Faro District > Albufeira
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#40 On the Beach Hotel in Albufeira
#44 Luxury Hotel in Albufeira
Price Range: £28 - £246 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Muthu Clube Praia da Oura 4*
Number of rooms: 564
Official Description (provided by the hotel):
This extensive resort is located in Praia da Oura in Albufeira and features 2 renovated outdoor swimming pools, tropical gardens and a bowling green. It offers direct access to Praia da Oura beach, less than 200 meters away.The property is a great family destination but also perfect for couples or groups looking for an entertaining and lively beach holiday.All apartments at the Clube Praia da Oura have a private furnished balcony which have views over either the Atlantic Ocean, swimming pools & gardens or the resort.The apartments feature a fully equipped kitchenette, en suite bathroom with hairdryer and a seating and dining area with satellite TV.With a 24-hour completely renovated reception and lobby bar/café, the multilingual reception staff can book tours, airport transfers and the hotel shuttle service to the centre of Albufeira. There is also a Golf desk available where all golf courses in the Algarve can be booked.Jac’s Restaurant serves an à la carte menu of a variety of international and national dishes. Guests can relax and have a drink at our Ocean Bar with views over the ocean or Bowling Green or enjoy the Pool bar. There is a daily entertainment program available and evening entertainment options include theme nights, live music and karaoke.Guests can enjoy a variety of different dining options at our restaurants in our sister resorts, a 5 minutes’ walk away.The main entertainment area of Albufeira is a 5 minute walk away.Clube Praia da Oura is 40 minutes’ drive from Faro Airport and just over 3 km from the old town centre of Albufeira. ... more   less 
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Also Known As:
Clube Praia Da Oura Hotel Albufeira
Clube Praia Da Oura Albufeira
Oura Albufeira
Muthu Clube Praia Da Oura Albufeira, Algarve, Portugal

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