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“Positive & Negative - An Honest Review”

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Muthu Clube Praia da Oura
Ranked #66 of 154 Hotels in Albufeira
Limerick, Ireland
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Positive & Negative - An Honest Review”
Reviewed 24 July 2014

We spent one week in Clube Praia da Oura. It has good and bad points. The complex is huge and has pretty well kept gardens. We were sceptical about booking after reading such mixed reviews but we booked it because of its location. It is a prime location, close to the beach and a five minute walk to the strip. To avoid the steep hills, use the elevator at the pool, go to the 9th floor and turn left for the strip or turn right for the supermarket and other small pubs and cafes.

We booked a studio apartment. The apartment was tiny. There was just one way into the room - through the sliding door. We are not people who spend much time in our rooms on holidays but it was difficult getting ready, the bathroom was very small too, we put our cases under the beds and space was still very limited. We were aware that the bed was a sofa bed but it wasn't a pull out bed, it was two single beds with metal frames stacked on top of each other, this was our bed and our sofa. We had one or two small issues with appliances but reception were quick to rectify them. The mattresses and pillows were very comfortable. The kitchen was well supplied with utensils for cooking. There was a little counter space as a kitchen table but we ate outside at the patio table every morning, it was lovely listening to the ocean and the seagulls. The main downfall of the apartment was no air conditioning, there was a fan that blew hot air around, it made sleeping very difficult. At first we did not leave the sliding door open as the balconies are open but eventually we had to, we were lucky as we were at a very quiet side of the complex. The apartments need a little work but we don't mind that as long as they are clean. There were renovations taking place, we could hear them but not see them, I know the apartments are being updated but I think it is unfair to ask people to pay more when they arrive for better amenities. My partner and I travel a couple of times a year with the same budget and we feel this time we did not get value for our money. We have stayed in one bedroom apartments with air con for the same money. Some people appeared to have been lucky with their rooms. The housekeeping service was very good and of a high standard.

The pool is very nice and spacious. We got up every morning at 8am to reserve sun loungers. We really enjoyed the DJ from 4pm to 5.30pm. Drinks were expensive at the pool bar/restaurant, we had lunch there one time and did not like it so we did not try it again.

On our final evening, we decided to visit the Old Town. My partner booked a taxi at reception. They said it would be 15 minutes. He did not take our room number. We sat outside, there were about 4 other couples/families waiting also. We waited 20/25 minutes. We all asked each other how we would know whose taxi was for who. One man said he was giving the GPS number of his taxi??? My partner asked again at reception how we would know whose taxi was for who, he was told he was the only person waiting, my partner informed him that there were many people waiting. By now some taxis had arrived and people got in. The man at reception rang the taxi back and got a GPS number and gave it to my partner, my partner asked how long that taxi would be and was told 10 minutes, we were very frustrated and reception did not care. We walked towards the strip and hailed down a taxi after wasting 40 minutes approx.

The Old Town is fabulous and really worth a visit, we ate at Doce Jardim and it was fantastic. The tex mex on the strip - O Poeta, does amazing fajitas. There is also a little café just outside the complex on the right called the SolCaffe does a lovely breakfast and is very reasonable.

It's the little things that make people want to return to a complex and unfortunately we will not be returning to Clube Praia da Oura.

Stayed July 2014, travelled as a couple
Helpful?
3 Thank Butterflydi11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Petchey L, Manager at Muthu Clube Praia da Oura, responded to this review, 25 July 2014
Dear Guest,

Thank you for your comments placed on TripAdvisor.

We are glad that you remark the location of our hotel, right on the beach, which we think is a bonus to all our guests.

Unfortunately not all apartments are the same size and we apologize if the allocation of your apartment was not to your expectations in size.

You also mention air conditioning and this is the main commodity being placed in our units, along with luxurious and elegant furnishings.

Please accept our sincere apologies with regards to the Taxi, this time of the year taxis are usually slow in responding which is beyond our control. When taxis are requested, a taxi number is usually given to guests. However, we have addressed this issue with the respective department.

We once again apologize for the inconvenience this caused you and hope you will give us the opportunity of serving you again in the near future.

Kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
London, United Kingdom
1 review
Reviewed 21 July 2014

After spending a fantastic holiday at this resort, I would like to thank the staff for making this possible. The reception staff were always friendly even though they were always very busy. The bar and restaurant staff made us welcome . I will definately return

  • Stayed June 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank dalila n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Petchey L, Manager at Muthu Clube Praia da Oura, responded to this review, 22 July 2014
Dear Guest,

Thank you for your review. We are delighted you enjoyed your stay with us and thank you for your feedback.

It is pleasing that you noticed our friendly and helpful staff. We can assure that your comments will not only motivate the team but also encourage them to maintain and improve on the service to all our future guests.

We look forward to welcoming you again in the near future and wish you all the best.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 20 July 2014

We stayed in room 707 which had a sea view and was half way up the hill towards the shops. The room was quite large, basically decorated and had no air conditioning. However there was a good sized balcony which caught the sun and we sun bathed there most days.

I'm not really bothered by designer decoration so the hotels infinity upgrade didn't really appeal to me. I just want a mattress that doesn't cause me any back pain and I'm grateful that this was provided.

There were a few slight annoyances though ...

Watching my fellow holiday makers lie on the grass when there were plenty of beds awaiting repair and 12 further sunbeds recently reserved for the non existent infinity members.
Charging four euros for the cheaper yeasty tasting Sagres lager at the bar rather than serving Superbok lager (like every other bar in the area).
Having the coldest pool I've ever set foot in.

All these problems were easy to resolve by exploring the resort in the morning, sunbathing from the balcony in the afternoon and swimming in the pool in the early evening once it had finally warmed up.

  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
2 Thank David T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Petchey L, Manager at Muthu Clube Praia da Oura, responded to this review, 21 July 2014
Dear Guest,

Thank for spending your time to comment on your recent stay.

We are glad to see that you remark our hotel, the large room and balcony with lots of sunshine and the great sea view.

With regards to the pool water being cold, this was due to the cold nights we have been experiencing this year taking longer to warm up during the day.

The beer issue will be addressed with the respective department.

We look for welcoming you again in the near future.

Kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 20 July 2014 via mobile

It is now the second time I have stayed at CPO and the first thing I noticed was the rooms had been refurbished with air con & WiFi, tvs and much more. Some small problems I found however was that there was no cupboard to store any food, as the only free cupboard was above the fridge and got very warm, the fridge door rubbed against the sink unit when closing, the tap in the bathroom was pretty useless, the air con was a bit dodgy and the WiFi broke by Thursday. As for the facilities, the pool at CPO is now shallower than a few years ago, at only 1.5m deep, not ideal for someone who is 1.8m tall...
We could however use the pool at OVBC down the road, which had 2 slides, a diving board and was just better..
We had half board breakfast & dinner, although the breakfast was the same every day and was average quality. I enjoyed the variety of dinners, however the desserts were always the same, and flies often sat on the salad. The waiting staff were very friendly and efficient. Overall the holiday experience was good, although it didn't feel like anything particularly amazing.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jakob S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Petchey L, Manager at Muthu Clube Praia da Oura, responded to this review, 21 July 2014
Dear Guest,

Thank you for your review and honest feedback.

We are glad that this is your second time to CPO and that you noticed the new refurbishments. We are sorry if the cupboard space was not sufficient for storing your food, thank you for bringing this to our attention.
We have taken note of the cupboard door issue and will address this with the department concerned. However, we will have to verify all the refurbished apartments as you do not state the number of the apartment or your full name to enable us to rectify this problem sooner.
With regards to the WiFi we inform that this was a general problem with Vodafone itself, which affected the cities of Albufeira, Loulé and Faro. We apologize for this inconvenience but it was beyond our control as it was not an internal problem.

We are happy to know that you and your family enjoyed the slides in the pool of OVBC, it is indeed a magnificent pool.

Your kind words regarding the service from the waiting staff will not only motivate them but also encourage them to maintain and improve on the service to all our future guests.

We look forward to welcoming you again in the near future and wish you the very best.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cork, Ireland
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 19 July 2014

when we arrived in clube praia da oura we were brought across the road up the hill to a totally different building not in the complex room was ok but balcony was so small and narrow that a patio table was halved to fit on it :: there was 3 of us to fit on balcony the view was of a tree nothing else it was a very scary location so we went straight over to reception to ask to get another room in complex of course there was none unless we paid for and upgrade which we had to cause our holiday would have been ruined if we has to stay in k Block .in the end we enjoyed our holiday but would not go back or recommend this complex to anyone as we felt we should have been offered another room without having paid to upgrade as we had paid enough for the holiday in first place ,I feel they do this on purpose to get more people to pay more as there were plenty of infinity rooms available and we had checked in about 3 so they all couldn't have been gone

Stayed July 2014, travelled with family
Helpful?
3 Thank Orla C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Petchey L, Manager at Muthu Clube Praia da Oura, responded to this review, 21 July 2014
Dear Guest,

Thank you for taking out your valuable time to write a comment regarding your stay with us.

It is our aim to offer our guests an entirely satisfactory service and we truly service and we truly apologize if we did not meet with your expectations.

As in any hotel, especially those the size of Clube Praia da Oura, have various classifications for their rooms. Guests are allocated in accordance to their booking, if this does not suite them upon arrival they can upgrade to one that will suite them, subject to availability, and obviously the prices will vary.

We hope the above explains your concern and we look forward to welcoming you soon in the near future.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Albufeira hotels

Oslo, Norway
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 19 July 2014

The Hotel complex is huge. There are all sorts of flats, studios, and hotel rooms. Equipment range from jacuzzi and air condition to shower and a fan in the first floor studios. The hotel has great beaches very close by. Supermarkets within 200 meters, an onsite nice restaurant reasonably priced and good food. Staff helpful. Pool area good but for the size of the complex which is large could do with an additional pool area. It would also be helpful if one reconsidered the volume setting of the "pool party between 16:30 and 18:00 every day. I reccomend picking an Apartment facing away from the pool, unless Miley Curys' wrecking ball is something you want to have ringing in Your ears. Hotel provides a shutlle to the other hotels in the MGM Group (gym available at a resonable price, pools With more Space and piece).

Room Tip: Hotel rooms facing the sea in the 100-series. (up to 117). View probably better in the 200 seri...
See more room tips
Stayed July 2014, travelled solo
Helpful?
4 Thank JoarSaether
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oslo, Oslo, Norway
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 17 July 2014

We planned to stay here 4 nights, but left already after 1 night. The reason was the bed in the studio - the only bed - a horrible sofa-bed. Probably OK for 1 person, but for 2 it was really horrible.
The rest of the studio was really OK, with very fresh and well equipped both kitchenett and bathroom.
Pool area: Far too few sunbeds made the impression unwelcoming if you dont want to put on the alarmclock at 7 am to run out and reserve a sunbed. We didnt enjoy the too loud music around the pool during "pool party" a couple of hours every (?) afternoon. Every type of conversation was impossible and when asking the management if this very high level was really necessary we received the answer that it used to be even louder and the surrounding glass used to vibrate a house away. I wounder - do anyone really enjoy this? The music selection was good though :-)

Location was good, close to the Beach.

Room Tip: Avoid sofa-bed
See more room tips
  • Stayed July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank A_Waldemar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Muthu Clube Praia da Oura

Property: Muthu Clube Praia da Oura
Address: Rua Oliveira Martins, Albufeira 8201-911, Portugal
Region: Portugal > Algarve > Faro District > Albufeira
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#34 On the Beach Hotel in Albufeira
#43 Luxury Hotel in Albufeira
Price Range (Based on Average Rates): £
Hotel Class:4 star — Muthu Clube Praia da Oura 4*
Number of rooms: 564
Official Description (provided by the hotel):
This extensive resort is located in Praia da Oura in Albufeira and features 2 renovated outdoor swimming pools, tropical gardens and a bowling green. It offers direct access to Praia da Oura beach, less than 200 meters away.The property is a great family destination but also perfect for couples or groups looking for an entertaining and lively beach holiday.All apartments at the Clube Praia da Oura have a private furnished balcony which have views over either the Atlantic Ocean, swimming pools & gardens or the resort.The apartments feature a fully equipped kitchenette, en suite bathroom with hairdryer and a seating and dining area with satellite TV.With a 24-hour completely renovated reception and lobby bar/café, the multilingual reception staff can book tours, airport transfers and the hotel shuttle service to the centre of Albufeira. There is also a Golf desk available where all golf courses in the Algarve can be booked.Jac’s Restaurant serves an à la carte menu of a variety of international and national dishes. Guests can relax and have a drink at our Ocean Bar with views over the ocean or Bowling Green or enjoy the Pool bar. There is a daily entertainment program available and evening entertainment options include theme nights, live music and karaoke.Guests can enjoy a variety of different dining options at our restaurants in our sister resorts, a 5 minutes’ walk away.The main entertainment area of Albufeira is a 5 minute walk away.Clube Praia da Oura is 40 minutes’ drive from Faro Airport and just over 3 km from the old town centre of Albufeira. ... more   less 
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Also Known As:
Clube Praia Da Oura Hotel Albufeira
Clube Praia Da Oura Albufeira
Oura Albufeira
Muthu Clube Praia Da Oura Albufeira, Algarve, Portugal

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