I repeat what the previous two guests have said. The pool area is lovely, and the place is not bad if there was anyone there or desk or bar. They tried to put us in the Hotel California, which is far from California having seen the room, service is terrible to get sorted, wasted 4 hours of our Anniversary holiday, which matters when we only had four days. Eventually let us stay where I had booked ! i.e. The Bertolina when they realised I was having none of it.Stay away until they sort new owners out, at the moment it is like Fawlty Towers, without the laughs!!