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“My stay at Epic Sana Algarve, Portugal”

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EPIC SANA Algarve Hotel
Ranked #2 of 154 Hotels in Albufeira
Certificate of Excellence
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
“My stay at Epic Sana Algarve, Portugal”
Reviewed 21 April 2014

I had a wonderful stay at Epic Sana for this Easter weekend. The resort itself is just amazing, it is very well located near Albufeira in central Algarve at 30mn drive from Faro International airport and one can go very easily from one side of the Algarve to the other from there.
you can find all the facilities you need from the restaurants, outdoor pools, direct access to the beach, kids club, 24h access to the gym & indoor pool, spa and a large conference center ideal for weddings and business meetings & conferences.
The menus for each restaurant have a large variety of choice and the food is just fresh, delicious and authentic. On Thursdays, Fridays and Saturdays, their signature restaurant opens and offers a gastronomic Portuguese cuisine, a must to experience. The landscape is just beautiful, all very green with so many flowers and pine trees which mixed with the air of the sea brings an amazing smell of nature and relaxing environment.
I also had the most fantastic massage at the Spa. The staff is very friendly, polite and professional and the general manager is the most adorable person to meet with, he will always have a word with his clients and make sure they have their time of their lives. The access to the beach is breathtaking.
I highly recommend this resort either it is for a short stay or a long stay. You get addicted to this place very quickly. I just came back to London and I have already booked again my next stay there in two weeks from now. This is now my second home and I can't wait to go back:)

Room Tip: All the rooms are beautiful but my favorite ones are the villa suites
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  • Stayed April 2014, travelled solo
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    • Cleanliness
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Helpful?
6 Thank IVF17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (187)
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English first
Durham, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 19 April 2014

Our experience was superb. From the minute we arrived, to the minute we left, we were treated with great courtesy. Any minor problems we had were rectified,almost immediately,by the hotel staff. They were all pleasant, helpful and committed to providing a 5 star experience. We attended the wine tasting and the gin workshop. These were really enjoyable and the hosts ensured we were fully involved in the sessions. We booked a table at the restaurant, for the 3 nights it was open, and were not disappointed by the food and service. Breakfasts were wonderful and over the 11 nights that we stayed the evening menu got better and better. The cook to order service, in the restaurant,is great and meant that for breakfast and dinner, you had an opportunity to have a great choice of freshly cooked produce. The cocktail bar was lovely and the expert bar staff ensured we tried a whole range of drinks including the local brandy. We took a taxi to Albufeira, organised by the reception staff. It was a high quality private firm,less than 3 euros more than the local taxi we used to return. Very classy.Our stay was just before the high season. The hotel was relatively quiet, but the location is tranquil, relaxing and we thought, perfect. We are already planning our return trip.

Room Tip: We had a great pool view room on the second floor- the sea view rooms on the fourth floor are reall...
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  • Stayed April 2014, travelled as a couple
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Helpful?
2 Thank 6Flossy3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasgow
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 18 April 2014

We have just returned from our stay at the Epic Sana Algarve. I wanted to love this hotel and if only judging the appearance of the hotel and the food - I certainly did and would give it 5 stars. However this hotel has it wrong in so many ways, which was a big disappointment when paying so much.

Having stayed in many 5 star establishments I am usually very impressed by service however this certainly was not the case with the Epic Sana. From the correspondence a week before we arrived, the girl was rude and unhelpful, not bothering to actually read the emails.

When we arrived we had requested a bath, as our 3 year old hates showers, however on arrival we were shown to a room without a bath, after waiting an hour to see if we could change rooms we were told that the hotel was full (we later found out it was at 18% capacity for the week and most certainly not full - some days we hardly spotted other guests) and the only room we could move to would cost us an extra 140 euros per night, so not a great start. We then requested a cot, as this was not in the room - this took 5 hours to come, many phone calls later and a very grumpy 3 year old 2 hours late to bed, not great.

On leaving we checked out the night before, however we gently pointed out our bill was wrong...this then took 40 minutes to sort and when we asked what had happened they stated their fault, but obviously no apology.

Leaving the hotel at 5.45am the next day I got a phone call from reception, which was a good 10 min walk from where we were staying telling us we had to drop off our key card, I pointed out this was why we organised to be picked up outside our suite and why we checked out the night before - however again the man was very rude and kept insisting this needed to be done? I could go on, but won't as I know this will start to sound picky - I really do feel customer service is important when paying a lot for 5 star and something this hotel is most certainly lacking.

The hotel was very quiet so no real atmosphere, to us this was perfect as we got to relax, however a lot of other guests were not enjoying their stay due to this.

The 4 outdoor pools were freezing and rarely used. Again, why for a 5 star hotel with 4 pools not at least heat one of them? There was a lovely indoor pool - however who really wants to be indoors in lovely weather.

The poolside didn't have any waiter service, so the quickest and easiest option was to go to the local supermarket - not what you expect or want to do when relaxing. A lot of guests also talked about this.

Turn down service came between 10.30pm and 11pm every night, by which time a lot of people were asleep especially as this is meant to be a family hotel and most guests had children under 10? Not great to wake up to a maid in your room if you forget to put the do not disturb sign on the door.

It is the first hotel I have ever had to pay a euro for room coffee and tea.

On a plus side the food was fantastic and restaurant staff wonderful. Especially Diego. A great selection and felt very healthy. Although only had the choice of the buffet during the week a sit down menu is available Thursday to sunday. It was closed the rest of the time.

Another plus the beds were very comfortable and rooms quiet (although with more guests staying this might not be the case)

I really did want to love this hotel and I am sure, in time, this will be a great hotel, however it really needs staff training and a lot of things ironed out before it can be classed as a 5 star hotel.

Room Tip: Not applicable with this hotel as they are so unhelpful they are unlikely to fulfil your request.
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  • Stayed April 2014, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
11 Thank GlasgowScotland24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derby, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 6 April 2014

As the hotel is so new it is still very clean and the staff are all well presented and were very helpful. There was a huge conference on for our first couple of days but it didn't interrupt our stay at all as they kept to themselves.
We were one of the very few other guests staying in the hotel so it meant the pool snack bar was closed, the buffet restaurant only served breakfast (which had good variety but the hot food section was barely hot, cold baked beans aren't pleasent) and the a la carte restaurant had one set menu which we didn't like any of, so we had to resort to room service as part of our 30 euro a day food allowance or go out the hotel to eat which was a shame as it was an extra expense when we had already paid for half board! The drinks were a bit expensive compared to other places we've been.
It also meant there was not much of an atmosphere for you to mingle with other guests and enjoy the holiday experience, we just felt like it was us and the hotel staff in a big white building.
The outdoor pool isn't heated so at this time of year we couldn't use it however the indoor pool was lovely and warm but a bit to shallow for our liking. Didn't try the spa so can't comment on that.
The rooms are great!! We paid for a sea view and that's definitely what we got. The rooms have an open plan bathroom/bedroom style but can be sectioned off with the sliding doors so it felt spacious but sociable for you and your companion in the room. There is free Wi-Fi, Bluetooth speaker system to connect to your phone/mp3 player, flat screen TV, tea/coffee facilities and mini bar but they do charge you for each tea bag used etc, superking size bed, bathrobe and slippers, toiletries, hair dryer, rainfall huge shower head and the bath has plenty of room for a nearly 6ft tall person to lie comfortably in it.
It is a beautifully decorated hotel and very modern style and I'm sure in the summer when there are a few more people there it would really show off how good the facilities are.
The location is a little out the way with just a couple of restaurants and a mini supermarket just outside the hotel. However you can get down to the beach by a direct access staircase (151 steps) from the hotel gardens and walk along the beach for about 45 mins to a slightly bigger village in Olhos de Agua with more shops and food places or a taxi from the hotel to Albufeira old town is about 12 euros.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Did2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stevenage, United Kingdom
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 3 April 2014 via mobile

Stayed here as the truck driver on a conference... But what a fantastic hotel given a beautiful room with a sea view.. There's not many hotels with baths that an 18st 6 footer can stretch out in.. Plus a seperate shower that was very power full with a rainfall head. Everything here is to a very high standard.. But a big thank you to all the staff who are so warm and friendly and a real joy nothing was to much trouble and always with a smile..

Stayed April 2014, travelled on business
Helpful?
Thank dave130360
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orlando, Florida
Level Contributor
163 reviews
113 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 2 April 2014

The staff are very friendly, Ricardo the front desk agent who checked us in was very helpful and nice. Our room has a very nice view of the pool areas. This is a very nice and large resort with beautiful landscape. The beach is near by with a 5 mins walk. I have been to many hotels and resorts. I have to say this is one of the best.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Courtney L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
london
Level Contributor
565 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 237 helpful votes
Reviewed 31 March 2014

The Epic sana hotel is a beautiful modern facility just a year old. Set amongst lovely gardens and close to the falasia praia which is great for walks. Access via a wooden stair. The spa has wonderful treatment rooms, 2 pools, relaxing areas and they also have a zen garden. I used the sauna and pool, but the pool needs more equipment for a spa. I would have liked candles in the relaxation room and the lighting put in and hot tea, but maybe they hadnt thought of this as it was so quiet. They also gave you flimsy slippers for your treatment that were in fact dangerous especially for climbing stairs. There was also no shower gel in the showers. I love the uniform of the staff which was cream linen. What i did not like was the underground car park, that i found too far away from the reception and the staff would not allow you to park outside as that was reserved for mercedes onky as they were doing a promotion. I did not sleep in this hotel, i was a guest in the spa which i used plus the recption area.

  • Stayed March 2014, travelled solo
    • Location
    • Service
Helpful?
Thank belbest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about EPIC SANA Algarve Hotel

Property: EPIC SANA Algarve Hotel
Address: Pinhal do Concelho, Praia da Falesia Olhos de Agua, Albufeira 8200-593, Portugal
Phone Number:
Region: Portugal > Algarve > Faro District > Albufeira
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Albufeira
#1 Spa Hotel in Albufeira
#2 On the Beach Hotel in Albufeira
Price Range (Based on Average Rates): £££
Hotel Class:5 star — EPIC SANA Algarve Hotel 5*
Number of rooms: 229
Official Description (provided by the hotel):
Ideally located overlooking Falésia Beach (Albufeira), the EPIC SANA Algarve has 162 Bedrooms, 24 Garden Suites Deluxe and 43 spacious Resort Suites with a modern design, complemented by up-to-date amenities and the latest generation technology. A large SPA, 5 outdoor swimming pools and an indoor swimming pool, Kid's club, Games Room, multi-sport court, three restaurants, two bars and a snack-bar next to the swimming pools, are some of the facilities on offer at the EPIC SANA Algarve Hotel. With 1.848m2 of meeting rooms and more than1,000m² of outdoor areas, the Congress Centre of the EPIC SANA Algarve Hotel will be a reference point for congresses and events. ... more   less 
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EPIC SANA Algarve Hotel Albufeira, Portugal

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