This is a brand new hotel with excellent location and facilities.
Also because of that some services are not yet at the expected level considering its a 5 stars hotel, namely:
- Gym not yet fully prepared
- Breakfast missing some foods (natural juices, chocolate for bread, lactose-free milk)
- Lack of toasted break in all the meals
- Wet wipes to clean hands when shellfish is available
- Frequent lack of fresh bottled water and ice creams in the outside bar
- Lack of lifeguard with constant control over the big pool in order to ensure safety and rules are complied
The pain point is the overall quality of the staff in terms of experience and preparation for the 5 star service. A lot of temporary workers are on duty and the managers seems not to have control over the day-to-day operations. Delays and mistakes cannot happen so often.
I hope these "issues" are overcome in the short term as the hotel as fantastic facilities to become a reference in the area.
Best hotel pool I ever saw!
- Official Description (provided by the hotel):
- 5-Star beachfront Hotel enjoys a fabulous location: on Salgados beach sand dunes, alongside a golf course and nearby a nature reserve. The Vidamar Algarve Hotel Guests can experience the MAR laid-back experience with the lively VIDA family facilities. All hotel Guests stay on Half Board basis and can take advantage of the Dine Around concept, whereby you can sample a variety of cuisines at a selection of restaurants. This Hotel offers 250 double rooms and suites, with different views. Doubles rooms can accommodate up to 2 adults and 2 children 0-11yrs. The Aquatica Kids World is designed around children and their daily needs. From 3 to 11-year-olds, the emphasis is on fun in a safe, secure environment. ... more less
- Reservation Options:
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- Also Known As:
- Vidamar Resort Algarve Albufeira, Portugal