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“Hotel rooms needs some refurbishment”

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Grande Real Santa Eulalia Resort & Hotel Spa
Ranked #13 of 154 Hotels in Albufeira
Certificate of Excellence
Reviewed 25 June 2012

The hotel is quite okay, but I would take them one star away, it doesn't look like a 5 star hotel. The rooms and beds should be improved. The views are great, the swimming pool is fine.

  • Stayed: June 2012, travelled on business
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Thank kapiszon292929
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 4 July 2012

Dear guest,

Thank you for your review.
We sincerely regret that you feel that we do not deserve our 5-star rating. We agree that the decoration of our rooms is not modern, but classic and that our televisions are certainly not the latest state-of-the-art equipment, but our hotel offers quality services and facilities and fulfills all criteria required for a 5-star Hotel and has therefore earned and deserved its classification, even if the decoration of the room, is, arguably, not everybody’s taste.
We hope that despite of this you enjoyed your stay with us and were able to spend a relaxing and pleasant time.

Kind regards



Lourenço Ribeiro
General Manager
Hotéis Real Algarve

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Reviews (2,749)
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1,569 - 1,575 of 2,749 reviews

Reviewed 22 June 2012

We arrived at around 10pm after our transfer by Yellowfish Transfers who were excellent and efficient. Upon arriving we walked into the lobby of this hotel and then over two reception, were we waited for 5 minutes for the receptionists to finish looking down at their computers and walking around until finally we were acknowledged.

The check-in process was fast once they finally decide to look at us and the receptionist was friendly. After receiving our key cards and an envelope stuffed full of promotional leaflets on dolphin cruises and plenty of other rubbish we were directed to the elevators. We were staying on the second floor in a standard resort view room ( we did wish to pay for an upgrade but we were told throughout our stay one was not available, even though the on-line booking showed plenty of availability PATHETIC.)

Arriving to our room which was average decor at best with a stain on the ceiling, stained carpet but at least the beds had been turned down. Having a look around the room I discovered a mattress topper in the wardrobe which was very beneficial as I don't take to sleeping on concrete beds when I come to so called 5 star hotels. As for the bed linen it was of terrible quality and the pillows, well they must have been el Tesco Value.

We were hungry and decided to order room service which turned out to be a complete rip off. A hamburger, Pepsi, Vanilla Ice Cream and rolls totalled over 30 euro. To add to insult we asked for a plain hamburger which was of course not fulfilled in this hostel and came with all the rubbish on top. NICE ONE!

The following morning we went down for breakfast which was rather busy even at 8.00 am. I must say the first morning we had Breakfast it was excellent, however all good things come to an end and it got gradually worse each morning of our 5 night stay. On the last day of our holiday whilst eating breakfast at a window far away from any of the open doors and to our horror we were eating surrounded by flies. Needless to say we walked out in disgust at how this HOLE can say they are Grande or 5 star is beyond me.

One day at the pool bar we ordered a pot of Tea and Pepsi. The pot of Tea came complete with a stained plastic cup and saucer (Disgusting vile hotel) and the Pepsi we noticed had flies on the lemon. Oh yes the Pepsi came in a plastic beaker for me to drink out of. I have never been to any hotels that give me plastic beakers to drink out of, it truly shows how rubbish this place is.

The Restaurant Santa Eulalia, well if you like eating like cannibals this is the place for you, the food was disgusting and as for the service my next paragraph deals with you. Once the waiters discovered we did not take to eating pig food they began to ignore us, we paid the bill and got out of that awful place. I think this hotel has a fascination with serving their drinks in plastic beakers, as we again received this at the Cafe close to the beach.

The pool area is a joke, I think they designed it for the umpa lumpurs to paddle in as it was far too small. We decided to use the pool area round by the resort apartments which was quiet. I must say it was like stepping into a third world country. The deck boards around the pool had peeling paint, broken parasols, seagulls in the pools. The sun loungers that the hotel expects you to lie on are terrible and the most uncomfortable sun loungers I have ever sat on, CHEAP CHEAP CHEAP.

The spa is a complete rip off, I paid 17 euros to use what I though would be a great pool area, sauna and steam room. Instead I was greeted by a salty pool which I nearly choked on after getting a mouthful and the sauna was out of order. THIS HOTEL DISGUSTS ME!

This place really needs to close for a full refurbishment, buy some Glass Glasses! paint the pool areas, replace the loungers, hire the fly patrol, replace the carpets... Oh what the heck just knock the place down. I do not recommend anyone stays here unless you like squalor.

  • Stayed: May 2012, travelled with family
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6  Thank Tom W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 2 July 2012

Dear guest,

We always try our very Best to make our guests stay as comfortable and pleasant as possible and regret that we did not succeed in this case. Whilst we understand that there is always room for improvement, we do certainly not agree that the only possible solution would be to knock the Resort down and although some comments were very offensive, we will try to interpret them in a constructive way and do our utmost to continuously improve our quality of our service and facilities.
Still, we are surprised by the amount of unpleasant and “disgusting” experiences you claim to have had in our Resort and your review is certainly not representative for the usual feedback we receive. Unfortunately, it is however not possible to please all guests all the time, and, in this case, and no matter how hard we would try we would never be able to satisfy you completely, as there are some things that we are not able and will not change, as for instance the fact that drinks by the pool and beach are served not in plastic, but in polycarbonate glasses. This obviously is done for health and safety reasons, as guests walk around barefoot and could hurt themselves with broken glass. Also, the “salty pool” is a Thalasso circuit. As you probably know, Thalasso is a treatment and requires the use of sea water, which unfortunately is salty, so we won’t be able to change that either.
Thank you once again for your feedback.

Kind regards



Lourenço Ribeiro
General Manager
Hotéis Real Algarve

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Reviewed 19 June 2012

Beautiful hotel , Excellent buffet breakfast ,friendly staff.
cleaning and standards really first class. Easy access to a lovely beach.

Room Tip: Choose a sea view room its worth it.
  • Stayed: June 2012, travelled as a couple
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5  Thank tonyd01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 2 July 2012

Dear guest,

We are very glad that you have spent an excellent time at the Grande Real Santa Eulália Resort & Hotel SPA and that you were impressed by our services and facilities, particularly with the standards of cleanliness, the breakfast and the quality of our service.
Thank you so much for your kind review and we really hope that we will be able to welcome you back to our Resort soon.

Kind regards



Lourenço Ribeiro
General Manager
Hotéis Real Algarve

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Reviewed 19 June 2012

A family group of six, the hotel had something for us all. The pools were clean (one heated) and there were plenty of sunbeds, and towels provided. The sandy beach was easily reached from the hotel and that was clean and attractive. Food was good, both in the buffet restaurant and the fish/meat grill restaurant. There is a free bus to Albufeira but plenty to do around the resort. We had a room for two in the main hotel which was clean, comfortable and well appointed, and a bungalow for four with a kitchenette in the grounds which was ideal for the family. All Staff smiled and were very helpful and efficient.

  • Stayed: June 2012, travelled with family
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3  Thank DWM64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 2 July 2012

Dear guest,

We know how challenging it can be to find a holiday destination for a family, especially when it is a larger group as yours was. Therefore, it was especially rewarding for us that you all enjoyed your stay with us and that our Resort suited the needs and tastes of all of you. Thank you very much for your kind comments and we hope that we will be able to welcome you back for, hopefully, another enjoyable stay at the Grande Real Santa Eulália.

Kind regards



Lourenço Ribeiro
General Manager
Hotéis Real Algarve

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Reviewed 17 June 2012 via mobile

Our first stay in the self catered rooms was brilliant however after revisiting the hotel in one of the main suites the service and experience disappointed.

We were interested in revisiting as we were offered a deal that included bed and breakfast and full us of the hotel spa. The spa was amazing however the breakfast and service was substandard. On the first morning we were practically frisked when leaving the breakfast hall to ensure we didn't take food away for "hygiene" reasons yet there were free apples available at reception not under the same restriction. It was a very unpleasant experience especially as we were the only couple experiencing this and witnessed numerous people doing this in subsequent days.

Other restaurants did not represent value for money however the pool and spa were great. I would unfortunately not visit again.

  • Stayed: May 2012
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4  Thank teekayzee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 2 July 2012

Dear guest,

Thank you very much for your review.
We sincerely regret that your second stay did not live up to your expectations and previous stay, as far as we understood from this review and the questionnaire you filled out after your stay, mainly because of the incident occurred on the first morning. Our Resort is accredited to a Hygiene Risk Management Program for years now and has been awarded for the good standards obtained in the control of safety of Food & Beverage and Water. We are very committed to this and do everything to follow HACCP rules and principles in order to ensure the health and safety of our guests. One of the rules is precisely that guests are not allowed to take food or beverages out of the restaurant and we assure you that this rule is valid and applicable for all our guests. We sincerely regret if you feel that the approach was not the most appropriate one or that our restaurant staff lacks attention sometimes. We will definitely try to improve, not by abolishing this rule, which we can’t, but by making sure that this rule is followed all the time and that the approach is always made in a friendly and gentle way.

We hope that despite of this, we will be able to welcome you back to our Resort.

Kind regards




Lourenço Ribeiro
General Manager
Hotéis Real Algarve

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Reviewed 16 June 2012

A big thank you to all the staff at the hotel as they made the stay exceptional. The hotel was in the perfect location for our tastes, right on the beach, away from the madness of Albufeira but accessible if we wanted a lively night out. It is also only five mins in a taxi to Olhos de agua which is nice little resort which was perfect for us and our 3 year old in the evening. We had a sea view suite which was perfect, couldn't ask for more and was kept lovely and clean. If you needed anything you just had to ask and it was sorted straight away, the service was excellent. We will be returning again next year.

Stayed: June 2012, travelled with family
1  Thank karenvincent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 2 July 2012

Dear guest,

It is really rewarding to read a review from a guest who had enjoyed his stay so much as you did, and particularly the service provided by our team. Thank you so much, on behalf of the whole team, and we look forward to welcoming you back to the Grande Real Santa Eulália next year.

Kind regards



Lourenço Ribeiro
General Manager
Hotéis Real Algarve

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2012

I read a few reviews before going to this hotel and as ever with trip advisor you become anxious about what you will find when you get there, you need not worry.

I went with my fiance for one week and stayed self catering and absolutely loved it here. The hotel and its facilities were spotless and staff couldnt do enough to help. Our room was cleaned everyday. We had one of the pools to ourselves for part of the week that we were there and it was so peaceful and laid back. The hotel restaurant on the beachfront has delicious food but is not cheap unless of course you are on all inclusive. The hotel is also in a very good spot for getting to Olhos D'Agua which is in walking distance one way along the coast and the other way to Praia D'Oura and the new town of Albufeira. The hotel also runs a free shuttle around seven or eight times a day to the strip and Albufeira old town.

This area of Portugal is one of the most scenic places i have ever been.

The hotel is rated as 5 star and you couldnt argue with this in terms of the reception area, food, bar, pools and beach but the rooms are not what you would find in 5 star hotels in say UK, USA and Germany but I would not let that put you off. The only other slight negatives are that the beachfront nightclub was not open when we were there (early June) and the spa facilities are quite expensive. Everything else is absolutely spot on. If you go here with the right expectations of what a mediterranean 5 star hotel will offer you, you will love it.

  • Stayed: June 2012, travelled as a couple
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3  Thank colvickers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 2 July 2012

Dear guest,

It is really rewarding to read a review from a guest who had enjoyed his stay so much as you did, and particularly the service provided by our team.
Thank you so much, on behalf of the whole team, and we look forward to welcoming you back to the Grande Real Santa Eulália next year.

Kind regards



Lourenço Ribeiro
General Manager
Hotéis Real Algarve

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grande Real Santa Eulalia Resort & Hotel Spa

Address: Praia de Santa Eulalia, Albufeira 8200-916, Portugal
Phone Number:
Region: Portugal > Algarve > Faro District > Albufeira
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Albufeira
#7 Spa Hotel in Albufeira
#9 Family Hotel in Albufeira
#10 On the Beach Hotel in Albufeira
#10 Romantic Hotel in Albufeira
#11 Luxury Hotel in Albufeira
Price Range: £47 - £224 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grande Real Santa Eulalia Resort & Hotel Spa 5*
Number of rooms: 344
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Also Known As:
Grande Real Santa Eulalia Hotel Albufeira
Grande Real Santa Eulalia Resort And Hotel Spa
Santa Eulalia Portugal
Grande Real Santa Eulalia Resort & Hotel Spa Albufeira, Algarve, Portugal

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