Stayed in this hotel at the end of August for a 10 night stay with my wife and 2 kids. This hotel is a small chain and we have stayed for the last 2 years at the Grand Atlantis Bahia Real in Fuerterventura so we thought we would give this one a go to make a change. Was a little worried by the reviews on here before leaving but thought it would be great just like the Fuerteventura one…How wrong I was!
There is no way this can be considered a 5 star hotel for so many reasons. First the good points, the friendliness and service in the restaurant was on the whole superb. The kids club was also superb. We like to spend our holidays with the kids and are not ones for leaving them in the club for more than 1-2 hours at a time. But they loved it and we had to restrict their time in there!
The bad points….there are many reviews on here with the bad points and we discovered them also (plus more) im genuinely staggered that the manager of this hotel does not react to them and rectify them!
We stayed in the family villas block, the rooms are nicely decorated the kitchen is ok and is functional. The bathrooms are not 5 star, 5 star bathrooms do not consist of a bath tub with a shower head on the wall and a curtain pulled across the bath…truly awful. Our main bed was extremely un-comfortable and in actual fact gave me chronic back ache and for the last 3 days of my holiday I was unable to lay on a sun bed. The beds need replacing they are the worst I have encountered! The tv in the room was a 12” portable tv up high on the wall. Now I don’t go away to watch tv but I do like to keep up with the news, and you had to sit on the edge of the bed just to try and read the scrolling new messages on sky news. These tv’s are maybe 15+ yrs old and need replacing! Why haven’t the hotel phased through new tv’s over period of time? A UK Premier Inn has better bathrooms and facilities than this supposed 5 star hotel.
At this resort there are 4 pools, one for each of the vila blocks and 2 pools near the restaurant areas.
At all pools the sunbeds were packed tightly together, meaning everyone is on top of each other. The 2 main pools were extremely busy and the villa pools less so.The pools were small and bland and not once did I see the pool cleaned near the villa block. The whole pool area is decked and looks like a cruise ship. The decking needs replacing and is dangerously broken in some areas. Your foot literally goes through it. The pool near one of the villa blocks was particular bad and a whole section was broken. I found one day a 2 foot long piece of wood that had splintered off that was sharp and would have caused a very nasty injury. The piece of wood resembled a wooden stake. I took this to reception and complained and said its very dangerous. The next day minor repairs to the area began, but only a tiny area was replaced, the whole decking area need replacing. To sum up , if you love pools you wont like these!
There are 4 restaurants, the main buffet restaurant serves very average food and contrary to some peoples reviews on here the selection is not vast at all. The food is nowhere near 5 star quality.The breakfast is particular bad, not much choice and the bacon was a joke, hardly even cooked, streaky fatty bacon every morning with the exception of once when it was crispy (how it should be). The Italian and fish/grill restaurant s are much better. We got so fed up with the food even though we were half board that we ate out locally. Martins restaurant just outside the hotel is excellent and is far superior to the buffet restaurant.
The drinks bar near reception area has an inside and outside part. The outside part has good views and all the chairs are covered in bird poo and every night we found it impossible to find a chair that didn’t have some kind of poo on it. The service also in this bar was poor. It was slow and every night you had to ask for complimentary crisps/nuts instead of them coming automatically. Even if you asked for them at point of ordering they never came with the drinks.
One night there was a concert in the hotel. Half a day was spent setting up the stage near the main restaurant. This hotel wanted to charge us to see the band! This did include drinks within the price though. Their aim to bring outsiders in to see this concert. No way were we going to pay for that!
When we arrived for dinner we were not allowed to sit outside near the stage, even though we arrived at 7pm and the concert was at 9.30pm. The stage area had a large amount of electrical cables trailing across the walk way to the outside BBQ area where the buffet was situated. A full 90 mins after the buffet had opened , staff realised the cables presented a trip hazard for hotel guests walking back and forth to the buffet. They then proceeded to gaffer tape the cables down. Absolute joke that they left it so long! No commen sense!!
The hotel has a Spa, the Hotel is called Grand Real Hotel AND Spa. The Spa pool is not included in the cost of your stay! 15 euros plus a $2 euro head cap charge. Its awful they charge for this! It’s a hotel AND Spa. I booked a hotel and Spa, I don’t expect to pay extra for it! The spa was also poor, one main set of jets was not working. So you pay for use of a Spa that isn’t 100% functional! What a joke! The sister hotel in Fureterventura doesn’t charge for use of the Spa.
To top everything off, upon checking out i was given a invoice to pay (400+ euro) of extras we had. I gave my card to pay the amount of the printed out invoice I was given. Then the receptionist said sorry the amount is wrong on his screen it showed a higher amount by 9 euros. He said it was a bug in the system! Then printed out another bill with the slightly higher amount.
A bug in the system?? Im staying at a supposed 5 star hotel , paying 5 star prices and im presented with a 400 euro bill to pay and then told its wrong due to a bug. Is this hotel and management for real?
I really hope people note this review. I was extremely disappointed with this hotel, considering the Fuerterventura is a true 5 star excellent hotel. I’m stunned that the reviews on here and that the management have done nothing to put things right.
I would never stay at this hotel again, and would never recommend it either.
Its not 5 star and at a push it would be a 4 star.
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- Also Known As:
- Grande Real Santa Eulalia Hotel Albufeira
- Grande Real Santa Eulalia Resort And Hotel Spa
- Santa Eulalia Portugal
- Grande Real Santa Eulalia Resort & Hotel Spa Albufeira, Algarve, Portugal