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Grande Real Santa Eulalia Resort & Hotel Spa
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Reviews (3,224)
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Reviewed 14 March 2014

Stayed here for a week out if season at the start of March. Thoroughly enjoyed our stay here. Would not say that this is a hotel for bringing kids to out of season as there is not much going on. We stayed in a self catering apartment and it was beautiful. There are 4 pools dotted around the resort with up to 4 heated in summer although only one was heated when we were there. Lovely beach right in front of the hotel with access from the front of the hotel. The reception staff were very friendly and a credit to the hotel. Cleaners were excellent with apartments cleaned from top to toe daily. Free bus into ' the strip' or old town 3/4 times daily. Would think this could get overbooked during the summer but not a problem out of season. Thalassotherapy spa looked nice but it is is quite expensive for treatments. Thoroughly enjoyed this place and would love to go back in summer however I don't think I could afford to. Excellent.

  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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3  Thank HihglandStevie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteis_Real_Alg, Manager at Grande Real Santa Eulalia Resort & Hotel Spa, responded to this reviewResponded 23 April 2014

Dear Guest,

Due to the implementation of a new Property Management system, we have not been able to reply individually and personally to all reviews as we usually do, but we wanted to thank you for having taken the time to share your feedback with us and assure you that your comments will be taken into consideration. As soon as possible, we will start replying to each one of your kind comments and reviews individually.

Thank you once again for your review and we look forward to welcoming you back soon to one of the Hotéis Real Algarve.

Kind regards


Jorge Teixeira
Manager
Grande Real Santa Eulália

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 March 2014

We stayed at the grande real in October 2013 for 4 nights. It was amazing from start to finish. The weather was beautiful so when we pulled up to the hotel on the coach you could see the glittering sea fromthe big glass windows, everyone on the coach was so jealous.

We walked into reception and it was very nice - beautiful views of the sea. It was too early to check in so we went to the pool bar for a beer and wine - not cheap but not expensive, good quality though. There is also a bar with a rooftop that you walk out to from the bar by reception - also an indoor bar.

There is direct access to the beach and there is a lovely little bar/eatery on the way down - very cheap there.

The rooms were gorgeous - we went for a double with sea view. Lovely big room, big balcony and lovely big bathroom. Very comfortable room and definitely 5 star standard.

Only little niggle is that the two swimming pools (one heated one not - which is fab) are just a bit on the small side and not really for swimming. But absolutely PERFECT for relaxing on the sunbed by the pool with a cold drink - never ever had a problem getting a bed.

The spa is stunning.

The communal areas are all spotless and impressive.

The hotel put on a free bus service going into the old town - I fully appreciate this is a free service but at times we queued for 15 mins and could not get on the bus - the bus is quite small - they should get a bigger bus to be fair as I know it's free but you are still setting people's expectations by offering free service. That's the only negative I can say - but if you queue early enough you will get a spot on the bus - just the last evening bus (bout half 6pm) that is v popular.

This hotel is well worth every single penny! - oh and fab location - 15 min walk to the strip and from there you can get a street train or taxi to old town. Or .... a taxi to old town is only around 6 euro or 3 euro to the strip.

Room Tip: go for a sea view!
  • Stayed: October 2013, travelled as a couple
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1  Thank Sarah N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteis_Real_Alg, Manager at Grande Real Santa Eulalia Resort & Hotel Spa, responded to this reviewResponded 23 April 2014

Dear Guest,

Due to the implementation of a new Property Management system, we have not been able to reply individually and personally to all reviews as we usually do, but we wanted to thank you for having taken the time to share your feedback with us and assure you that your comments will be taken into consideration. As soon as possible, we will start replying to each one of your kind comments and reviews individually.

Thank you once again for your review and we look forward to welcoming you back soon to one of the Hotéis Real Algarve.

Kind regards


Jorge Teixeira
Manager
Grande Real Santa Eulália

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 March 2014

The hotel had maintenance on when we arrived we chose to go upgrade our room to a suite at an extra 40 euros - we could still see and hear the maintenance work our room wasn't great - it still had a little crack in the wall - in my standards this wasn't good enough!
We choose to go half board - the restaurant was nice and the waiters were very friendly however for a 5 star hotel the menu was very limited and after 5 nights it was very repetitive- the soup of the day was the same soup every night (although it was very nice after the 2nd night bit bored) ( i cant eat melon and other things as im allergic - but soup of the day ended up as the soup of the week.
The spa pool that was shown by our holiday company as free is 15 Euro per person for an hour and the out side pool although we were in Feb the weather was 14 oc and it was meant to be heated was freezing.
The shuttle bus to albufaria centre is very good though- we tipped the driver 8 euros for 5 days worth of shuttle.
My husband and i booked to use the tennis courts at a certain time and the staff had let them out to others so we had to cancel our booking at short notice which angered me as we then had to play the next day - again this was a charge of 10 euros which from a 5 star you would again think its part of the facilities.

Location was beautiful and i would love to return just for that-
Another person mentioned that the hotel took money unexpectedly from her account they did this to me and my husband as well 200 pounds worth with out telling us - and took 7 days after being at home to be returned - to the point my husband and i argued typically what have i been buying again when it turned out to be the hotel.
As a whole the drinks here are very expensive at the hotel - my husband and I got a 6 euros ticket each so we could have any drink at our dinner time as it was like 4 euros just for a coke at other times so we got drinks in the end from the town and brought it back to the hotel to save money.

The resort transfer to and from the airport by the shuttle company was fast and efficient but that was run by shuttles 4 u .

I think its just very average in total and not really a 5 star hotel- we took our children to tenerife in september for our honeymoon so we went just the two of us so we could have an actual honeymoon.

  • Stayed: February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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1  Thank chucksxxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteis_Real_Alg, Manager at Grande Real Santa Eulalia Resort & Hotel Spa, responded to this reviewResponded 23 April 2014

Dear Guest,

Due to the implementation of a new Property Management system, we have not been able to reply individually and personally to all reviews as we usually do, but we wanted to thank you for having taken the time to share your feedback with us and assure you that your comments will be taken into consideration. As soon as possible, we will start replying to each one of your kind comments and reviews individually.

Thank you once again for your review and we look forward to welcoming you back soon to one of the Hotéis Real Algarve.

Kind regards


Jorge Teixeira
Manager
Grande Real Santa Eulália

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 March 2014

Excellent hotel: fantastic location by the beach (get a room with the sea view), friendly and professional staff, great food, nice rooms. Thoroughly recommended. Make sure you walk along the coast to Albufeira.

Room Tip: The sea view is an absolute must
  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Rob W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteis_Real_Alg, Manager at Grande Real Santa Eulalia Resort & Hotel Spa, responded to this reviewResponded 23 April 2014

Dear Guest,

Due to the implementation of a new Property Management system, we have not been able to reply individually and personally to all reviews as we usually do, but we wanted to thank you for having taken the time to share your feedback with us and assure you that your comments will be taken into consideration. As soon as possible, we will start replying to each one of your kind comments and reviews individually.

Thank you once again for your review and we look forward to welcoming you back soon to one of the Hotéis Real Algarve.

Kind regards


Jorge Teixeira
Manager
Grande Real Santa Eulália

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 March 2014

We arrived in Portugal last Saturday for an 8 day stay at this beautiful resort. On arrival, we drove down with the shuttle 'thinking of only', if only this were the place we were staying. To our delight, it was ;0) We were checked into our apartment upon arrival (about 11a.m.) as our room was ready. We had a lovely located apartment, room 463, of which the patio overlooked a pool. The apartment was bright, brightly coloured tiles in the kitchen and bathroom. The bathroom has slabs of granite in place of tiles on the shower walls, a nice touch. The apartment is well equipped with crockery, towels and robes. As it was our belated honeymoon, in celebration of it, we were given a bottle of bubbly and a plate of fruit, which was beautiful. Also, on my birthday, we returned to the apartment in the evening to find another bottle of bubbly and a cake, which truly rounded off a beautiful day.
A stag party arrived on the Friday night, a group of 11, after a complaint from us and others, they were swiftly dealt with and moved. No problem again. A very swift response by the hotel.
I also had a massage at the Spa on the first full day. Whilst not cheap, it was a very nice massage and the spa area looks beautiful.
You can walk into the old town of Albufeira along the cliff/coast, dependant on low tide in parts (takes about 1hr and a half) and is most enjoyable.
My only grioe would be the price of a large beer at the bar at the hotel at 4.5 euro each, but then it is a five star resort and very well earned those stars are. We didn't eat at the resort, so I can't comment on that.
The maids did n excellent job in keeping our apartment clean on a daily basis.
Beautiful resort, lovely staff.

Room Tip: 463 nice pool view
  • Stayed: February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank rockysgirl38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteis_Real_Alg, Manager at Grande Real Santa Eulalia Resort & Hotel Spa, responded to this reviewResponded 23 April 2014

Dear Guest,

Due to the implementation of a new Property Management system, we have not been able to reply individually and personally to all reviews as we usually do, but we wanted to thank you for having taken the time to share your feedback with us and assure you that your comments will be taken into consideration. As soon as possible, we will start replying to each one of your kind comments and reviews individually.

Thank you once again for your review and we look forward to welcoming you back soon to one of the Hotéis Real Algarve.

Kind regards


Jorge Teixeira
Manager
Grande Real Santa Eulália

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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