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“10 night stay in July 2014”

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Grande Real Santa Eulalia Resort & Hotel Spa
Ranked #11 of 154 Hotels in Albufeira
Certificate of Excellence
Reviewed 29 July 2014

We just got back from staying 10 nights at this hotel for our 1st anniversary, Absolutely beautiful Hotel, just stunning! what a 5 star hotel should be! our room was lovely, had a fridge, good air-con, plenty of room and a great view of the sea & gardens etc. All staff were very helpful and courteous, food and & drink was great too with plenty of restaurants which are part of the hotel, lovely swimming pools and great access to the beach. Its location for me is perfect, not too close to the madness of the new-town and basically has its own beach, 15 mins walk to the new-town where there are loads of bars, nightclubs, restaurants supermarkets, etc. also the old-town is about 15 mins after that and has to be seen its really nice, plenty of stuff to do for the kids here too, they have a lot of activities and a kids club and its great for a couple too. Only 30-40 mins from hotel in a taxi, We used Yellowfishtransfers.com for our transport they were great and for €30 one-way or €60 return, great service really reccommend them, We are already planning another trip to the Algarve and if we can afford it we will defo be staying at this hotel again! Best Holiday ever! Thanks.

Room Tip: Sea View Room is great, although it costs a bit more!
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  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Service
1  Thank Tom L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteis_Real_Alg, Gerente at Grande Real Santa Eulalia Resort & Hotel Spa, responded to this reviewResponded 5 August 2014

Dear Guest,

Thanks for your comments so complete and excited! We loved it!

We always look for the small details to make big differences and our main objective is that the customer feels it. Your review transmit precisely what we want our guests to feel.

It is really gratifying to see how enjoyable your stay was and that you were pleased with our service and staff.

Thank you also for your detailed description of our services and facilities, but also our location as well as the services closer. We are sure that these will be greatly appreciated and very helpful for future guests.

Thank you so much for having left your feedback about our Hotel on Tripadvisor and we hope that we will be able to welcome you again for another good time at our Hotel.

Kind regards,
Jorge Teixeira

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Reviewed 29 July 2014

Id say this is a 4 star hotel - def not 5 star! The rooms are nice enough but a bit dated - air conditioning very efficient. Housekeeping do a brilliant job though!

There are lots of apartments/ rooms in this hotel and they do have 3 different pool areas so generally getting a lounger was easy enough - the pools arent big but my kids at aged 9 and 5 loved them! Not sure they would be big enough if you wanted to do any proper swimming.

Breakfast was chaos - loads of people all jostling for the buffet! They do make omlettes etc but they have one person doing this and queues were long and shambolic. The choice was nice enough but really didnt enjoy the shoving/pushing that so many people do at these buffets.

My main gripe was the reception staff (a younger and older woman) - rude doesnt even come close to describing them! The younger one insisted I didnt have a reservation on the first evening I arrived and shoved my reservation slip back at me 'not this hotel' she said shaking her head! I pointed out the booking was further down the page as we were staying a different hotels - no apolgy just shrugged her shoulders! The shuttle bus is also a joke - sits 27 apparently but they dont tell you it picks up people before it arrives so usually its busy! The queue is long and chaotic and personally for the price of a 7e taxi fare isnt worth the bother! Again rude people shove on before others and we were left not getting on. The older woman at reception was so unpleasant when I asked her about this and if she could get us a taxi - shrugged at bus being full and shoved piece of paper at us with 'taxi reference' on it! Taxi drivers dont even bother to check this and again ignorant couple jumped in our cab - when I asked her about this she shrugged again and said 'I told you to wait outside' (which she didnt!). Those 2 definetly need some lessons in customer service.

The hotel is ok - outlook to the beach is lovely but I think if I was returning to Portugal I wouldnt stay here again.

  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
3  Thank feeby_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteis_Real_Alg, Gerente at Grande Real Santa Eulalia Resort & Hotel Spa, responded to this reviewResponded 5 August 2014

Dear Guest,

We sincerely regret that you feel that we do not deserve our 5-star rating, since the feedback we receive is usually extremely positive with many guests praising the helpfulness of our team and our service quality. We regret your experience has been so different but we will pass your comment on to the department heads and assure you that we will continue trying to always provide a high-quality service in all areas and circumstances.

Thank you for having left your feedback.

We hope to be able to welcome you again at Grande Real Santa Eulália Hotel & SPA.

Kind regards,
Jorge Teixeira

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Reviewed 29 July 2014

Myself and my husband travelled to the Grande Real Santa Eulalia for eight nights with our three children (aged 9,7, 7), staying in a self catering apartment. We found the service to be excellent and the atmosphere to be relaxed and laid back at all times. The hotel caters perfectly for young children, whilst also maintaining an air of luxury for adults. The restaurants overlooking Santa Eulalia Beach are fantastic, there could be no finer location in which to sit, relax and unwind. Whilst Albufeira was not at all to our taste, there are sufficient facilities and outstanding eateries in the vicinity that you would never need to venture into the town to enjoy a fun filled break.

To sum it up... this is a fabulously good value luxury family holiday destination and one of the few places we have been that we will plan to return to. We would highly recommend it, particularly for those travelling with children. Enjoy!

Room Tip: For a livelier pool scene, request a room near Poente Pool which is where all the activities take pl...
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  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Smiths2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 July 2014

Let me first start off by saying this is not a 5 star hotel. It's nice enough, however, the carpeting was stained and faded in our room and the first morning we were there our shower head fell off the wall. Luckily maintenance did fix it while we were out for the day and we came back to a fully functional shower that night. Also, the beach attached to the hotel is extremely crowded. My husband and I rented a car and we were able to drive to much nicer and much quieter beaches in neighboring towns. The hotel seems ideal for families with children (and there were a lot of them), but may be not the best hotel for a couple just looking to have a quiet, relaxing trip.

  • Stayed: July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
2  Thank Mhdavidson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteis_Real_Alg, Gerente at Grande Real Santa Eulalia Resort & Hotel Spa, responded to this reviewResponded 5 August 2014

Dear Guest,
We are very sorry that your stay at our hotel did not entirely correspond to your expectations.

We sincerely regret that you feel that we do not deserve our 5-star rating, since the feedback we receive is usually extremely positive.

We would like to inform that the beach is not owned by the hotel. In fact, the beach is near to the hotel but is an public property.

If you ever visit us again, please do not hesitate to contact us. We will help to make your next stay with us more comfortable and enjoyable.

Kind regards,
Jorge Teixeira

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Reviewed 22 July 2014 via mobile

Was here for 7 nights in May 2014. It didn't start off well as the front desk didn't look very organised and it took me quite a while to check in (there was no one in front of me in the queue). I stayed in the apartment and this was well equipped and clean. The wifi stopped working on day 2 of the trip and never worked again. The stay was good up until the last night when the smell of sewage overtook the apartment and we had to change apartments. On the final day, an hour before we were going to check out, the hot water stopped working just when we were about to take a shower. The hotel staff at reception didn't seem to care about the inconvenience this was causing (my 15 month old daughter with me). To cut a long story short, I was fuming with the hotel. However the manager was apologetic and compensated me for the inconvenience caused. All in all, it is a good hotel as long as nothing goes wrong.

Stayed: May 2014
Thank rikesh007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteis_Real_Alg, Gerente at Grande Real Santa Eulalia Resort & Hotel Spa, responded to this reviewResponded 5 August 2014

Dear Guest,

We are happy that you have had a thoroughly enjoyable stay with us!

However, we were surprised that the staff was a negative point for you, since this is always a positive point out by customers of all Real Hotels Group. At our hotel we have the main concern of be friendly and be totally available to our guests. We will share your comment with the department head.

The situations pointed by you are a set of observations that happen exceptionally, to which none Hotel can escape due to its operation and daily use.

We are constantly reviewing, inspecting and carrying out maintenance work in order to keep everything in good, clean and safe conditions.

We wait for a new visit to Grande Real Santa Eulália Hotel & SPA in order to prove the quality of our team and hotel services.

Kind regards,
Jorge Teixeira

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Reviewed 21 July 2014

The hotel is really a great resort with MANY families. The front desk team are all young and were all helpful. Would like to call out Guyro (Jerome) , really went out of his way to provide us with recommendations for restaurants, and took the time to find us our special Dolphin Cave tour on the Black runner. A totally amazing experience .

We ate at the buffet each morning and they offered a nice selection with typical European buffet dishes coupled with, fruits,breads and pastries, cheeses meats etc .They will also make custom omelets. However, I will also note that they only have 1 person cooking these for all the guests they need to serve during breakfast. They should have 2 there's way too long a wait.
We at lunch and had snacks/wine down near the beach restaurant. Great staff, very friendly, foo was great and all spoke english. Try their Gelato for dessert!!
One day we ate at the pool and again, they have one guy cooking burgers on a stove top with 1 grill, 1 burger at a time for all those guests at the pool. My recommendation, get barbecue going and then you can sell burgers!
Each day we had cocktails outside off the main lobby, the bar staff were all super friendly and accommodating.
The room was really large, very bright, good lighting in the bathroom. The only 2 things I would add is get new pillows, and they should offer better blow dryers. (or lesson learned I need to start traveling with my own!)
The housekeeping staff does a great job , room very clean, with plenty of towels.

The beach at the hotel is beautiful and found its really crowded in the morning until about 1 then gets quiet. Loads of people. They rent beach chairs for 5 Euro and if you want an umbrella its additional, even after 5PM. But you can also lay on the beach with beach towels which is also very nice. Hotel provides these.

They offer wifi but it didn't work very well in the room so we ended up in the lobby many times to get online.

Took taxis into both new and old town each night as the hotel is not close to anything, As many have mentioned they have a shuttle but it stops early. A couple of nights we used Suzanne and her husband they have a taxi service and always seem to be nearby the resort with no waiting, I booked them to take us back to the train and they are totally reliable.
All in all a great 4 nights of relaxation and would recommend this property.

Room Tip: Get a seaview room and request 2 or 3rd floor
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  • Stayed: July 2014, travelled with friends
    • Value
    • Rooms
    • Service
1  Thank sunnsea302
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteis_Real_Alg, Gerente at Grande Real Santa Eulalia Resort & Hotel Spa, responded to this reviewResponded 28 July 2014

Dear Guest,

Thank you for the positive feedback about our hotel.

It’s very special to us see that you had a special experience, thank you about the compliments regarding our staff.

Regarding your comments about the wi-fi connection, we will share your opinion with the departments heads in order to solve these problems immediately.

We hope or an opportunity to welcome you again, at Grande Real Santa Eulália Hotel & SPA.

Kind Regards,
Jorge Teixeira

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Reviewed 19 July 2014

Having just returned from the Grande Real Santa Eulalia with my wife, daughter, son-in-law and 2 grandchildren aged 8 months and 4 years, I have to say how impressed I was with the whole experience. We had 2 resort suites with their own patio area which were spotlessly clean and well maintained. The pool area for our part of the complex had plenty of sunbeds at any time of the day and was very spacious. There was never any need to reserve a bed, there were always some available. We had half board and the food and service were excellent. High chairs were quickly provided when needed. Staff were very efficient and polite and our luggage and ourselves were transferred on arrival and departure by golf buggy (our 4 year old grandson especially enjoyed this). The hotel also provided a free bus service throughout the day to Albufeira. There was easy access to the beach from the hotel grounds. I would definitely return to this hotel.

  • Stayed: July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank BSB46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grande Real Santa Eulalia Resort & Hotel Spa

Address: Praia de Santa Eulalia, Albufeira 8200-916, Portugal
Phone Number:
Region: Portugal > Algarve > Faro District > Albufeira
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Albufeira
#6 Spa Hotel in Albufeira
#9 Family Hotel in Albufeira
#9 On the Beach Hotel in Albufeira
#9 Luxury Hotel in Albufeira
#10 Romantic Hotel in Albufeira
Price Range: £45 - £183 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grande Real Santa Eulalia Resort & Hotel Spa 5*
Number of rooms: 344
Reservation Options:
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Also Known As:
Grande Real Santa Eulalia Hotel Albufeira
Grande Real Santa Eulalia Resort And Hotel Spa
Santa Eulalia Portugal
Grande Real Santa Eulalia Resort & Hotel Spa Albufeira, Algarve, Portugal

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