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“Not sure its five star”

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Grande Real Santa Eulalia Resort & Hotel Spa
Ranked #12 of 163 Hotels in Albufeira
Certificate of Excellence
1 review
“Not sure its five star”
4 of 5 bubbles Reviewed 8 March 2011

We stayed at the Hotel last weekend. Staff were helpful and the kids club excellent. If you want a 5 star experience then stay in one of the rooms at the main building. We were in one of the suites which was well equipped and very clean but certainly not 5 star. Web access is also only available from the main building. Hotel staff were quick to respond to our queries and fixed all the issues we raised

  • Stayed March 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank panelo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteis_Real_Alg, General Manager at Grande Real Santa Eulalia Resort & Hotel Spa, responded to this review, 15 March 2011
Dear guest,

Thank you for your review. We are glad that you enjoyed your stay at the Grande Real Santa Eulália, but regret that you were not fully satisfied with the type of accommodation booked. The Resort Suites are self catering apartments , particularly suitable for families, as they not only offer plenty of space, but also a fully equipped kitchenette. We would have appreciated more details about your expectations, possible problems or what, in your opinion, prevented your stay in the Resort Suites to be a true 5 star experience. If you would like to provide more information about it, please do not hesitate to contact us through amendes@hoteisreal.com. One of the reasons apparently was the lack of wireless internet connection in the Resort Suites. Please note that this was just a temporary problem. Under normal circumstances, we have wireless network available in the whole Resort. Unfortunately, due to some technical problems , the connection was temporary unavailable in some areas of the property, including some Resort Suites, but we are glad to inform you that it has been resolved already.
We hope that we will be able to welcome you back to our Resort. Please do not hesitate to contact us for any assistance you might require or if you would like to share more details about your stay with us.

Yours sincerely



Lourenço Ribeiro
General Manager
Hotéis Real Algarve
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2,131 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Albufeira, Portugal
Level Contributor
40 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 4 March 2011

This hotel is amazing! the location is a little trek from albufeira centre, but the free shuttle bus runs quite regularly and taxis are very cheap. also the beach is amazing and literally on the hotels door step! breakfast cannot be missed! staff are friendly and always willing to help. 5 star resort without a shadow of doubt :)

  • Stayed March 2011, travelled as a couple
    • Value
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Helpful?
Thank leemcp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteis_Real_Alg, General Manager at Grande Real Santa Eulalia Resort & Hotel Spa, responded to this review, 25 March 2011
Dear guest,

Thank you for your kind review. We are glad that you have had such an enjoyable stay with us and that you were especially pleased with the friendliness of our team and our breakfast (thank you for the 6 stars rating!)

We hope that we will be able to welcome you back to the Grande Real Santa Eulália.

Kind regards


Lourenço Ribeiro
General Manager
Hotéis Real Algarve
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Marbella, Spain
1 review
5 of 5 bubbles Reviewed 28 February 2011

We had a wonderful weekend at this resort. People were very kind to us, helped to choose the better options at the spa, great discounts, a very kind room service and reception.
Wonderful views, and its perfect to disconect and relax. Perfect price, perfect experience.
We´ll return, for sure. :D

  • Stayed February 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DivineSoleil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteis_Real_Alg, General Manager at Grande Real Santa Eulalia Resort & Hotel Spa, responded to this review, 15 March 2011
Dear guest,

Thank you so much for your lovely review. We really appreciate all reviews, but we especially enjoy the reviews, like this but also the above and below ones, that emphasise the quality and kindness of our team. We are glad that our staff has helped you to take full advantage of your stay with recommendations and useful information, like the 50% discount on two selected Spa treatments per day. During the Algarve Spa Week, which takes place twice a year, in March and October, this discount is not only valid for two treatments, but for any treatment and massage of our Spa Menu.
We are already looking forward to welcoming you back to the Grande Real Santa Eulália. Please do not hesitate to contact us for any assistance or information you might require.


Kind regards



Lourenço Ribeiro
General Manager
Hotéis Real Algarve
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Gibraltar
2 reviews
5 of 5 bubbles Reviewed 18 February 2011

good location nice room, staff was polite and helpful
food was excellent everything was perfect the best valentine break ever.
The Spa was good and so was the massage

  • Stayed February 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DDrury01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteis_Real_Alg, General Manager at Grande Real Santa Eulalia Resort & Hotel Spa, responded to this review, 3 March 2011
Dear guest,


Thank you for having stayed at the Grande Real Santa Eulália and for having posted a review about our Hotel.
We are glad that you enjoyed your Valentine Break with us and that you were able to make full use of our facilities.
We hope that we will be able to welcome you back to our Resort for an, hopefully, another enjoyable stay.


Kind regards



Lourenço Ribeiro
General Manager
Hotéis Real Algarve
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Southampton, United Kingdom
1 review
5 of 5 bubbles Reviewed 9 February 2011

Fantastic hotel in a beautiful setting, staff were warm,welcoming and very professional. Restaurant menu a little"European" (we would have welcomed a little more local cuisine, perhaps cataplana, catch of the day) but very well cooked food with great service. One of the best Hotel breakfasts we have had.
Spa superb and "Sports Massage" excellent.
Beds a little hard and duvet would have been appreciated at this time of year.
We hope to return, but not in high season as probably too busy for us!

  • Stayed February 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ChrisCarpenter43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteis_Real_Alg, General Manager at Grande Real Santa Eulalia Resort & Hotel Spa, responded to this review, 16 February 2011
Dear guest,

Thank you for your review. We really appreciate your kind comments and are glad that you have spent an enjoyable time at our Resort. Thank you also for your suggestion to feature more local dishes in our Menus. Actually, we do have a restaurant that offers exactly the kind of specialties you were expecting to find, like Cataplana, Seafood Rice, Bean Stew, Catch of the day. Unfortunately, this restaurant has been closed over the last few weeks and most likely was also closed during your stay. The occupancy rate during winter is usually quite low and since we only have a reduced number of guests in house, we are, unfortunately, not able to keep all our outlets open, but have to adapt the number of available restaurants and bars to the number of guests staying with us. Therefore, some of our restaurants, like the restaurant Santa Eulália with the regional cuisine or other outlets, like our Italian restaurant or our Gourmet restaurant, need to be closed occasionally. We understand from your review that you prefer a quieter and relaxed atmosphere rather than the busier high season, but, since you are planning to return to our Resort, we would like to suggest you the month of June or September for your next visit. Although it is not as quiet as during the winter months, it is not as busy as July or August. You should still be able to enjoy a relaxed atmosphere, but with the increased number of guests and higher temperatures, you will have a wider choice of facilities and services, like the terraces, al-fresco dining, outside pool, pool bar and you will have the opportunity to enjoy a meal in the Santa Eulália or maybe one of our other restaurants.
We are looking forward to welcoming you back to the Grande Real Santa Eulália and would like to thank you once again for your kind review.

Yours sincerely



Lourenço Ribeiro
General Manager
Hotéis Real Algarve
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Manchester, United Kingdom
1 review
5 of 5 bubbles Reviewed 6 January 2011

My husband and I stayed in grande real santa eulalia for the first time in October and we made our choice based on the many positive comments provided on this site. We were not disappointed! This trip was to celebrate our 25th anniversary and we were treated very well and the staffs were excellent. We had a deluxe room, which was roomy and great. Very comfortable set-up and especially the Sea View. The hotel is located in the fabulous beach of Eulalia and about 10-15 minutes walking distance from the center of Albufeira.
We had lucky with our transfer company, he drove us with careful and safety to the resort. I don’t like speed on the road. I asked the driver for several bits of info/help and he was more than happy to help, so we decided to book a private trip to Lisbon and surprised us with the careful that he arranged the whole transfer, was for us effortless. It was also very reasonably priced and without doubt when we return to Albufeira we will book on www.yorfaroairporttransfers.com to provide us with the same first class service.

All in All we had a 5 star stay, our thank you for those that made our anniversary special.

  • Stayed October 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank lsbrwn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteis_Real_Alg, General Manager at Grande Real Santa Eulalia Resort & Hotel Spa, responded to this review, 14 January 2011
Dear guest,

First of all, congratulations on your Wedding Anniversary and thank you for having chosen our Resort to celebrate such an important occasion. The expectations of our guests are usually very high and we know that they are even higher if they are celebrating a special occasion. We are therefore very glad that we were able to fulfill or even exceed your expectations.
We hope that we will be able to welcome you back for, hopefully, another enjoyable stay at the Grande Real Santa Eulália Resort & Hotel SPA.
Yours sincerely



Lourenço Ribeiro
General Manager
Hotéis Real Algarve
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Killarney, Ireland
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 5 January 2011

We stayed in mid November so the hotel was very quiet and relaxing- the perfect winter getaway. The staff were extremely friendly, helpful and couldn't do enough for us- including a free bottle of champagne and a birthday cake.

The hotel is located on the sea front and the convenience of being able to stroll onto the beach was great. We had a sea view room looking out onto a spectacular beach with crystal clear waters and silky sands. If you can prise yourself away from the hotel and spa , Al bufeira, old town is a short taxi ride away or you can use the hotel's free shuttle service.

The hotel was luxurious, stylish, elegant, spacious, with beautiful mosaics and art work adorning the walls. They offer different daily activities from learning portugese to fitness classes.

Breakfast was scrumptious with a very extensive menu. We ate three nights in the hotel main restaurant and it was delicious.

I can't praise this hotel enough- loved it . Great value for money too. Loved the Algarve and its people also.

  • Stayed November 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sheller11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteis_Real_Alg, General Manager at Grande Real Santa Eulalia Resort & Hotel Spa, responded to this review, 7 January 2011
Dear guest,

Thank you, on behalf of the whole team of the Grande Real Santa Eulália, for your review. We really appreciate all kind of feedback, the negative and the positive, but comments like this, definitely further boost our energy and motivation.
We really hope that you will visit us again soon and assure you that we will do our utmost to provide you another enjoyable stay with us.


Kind regards



Lourenço Ribeiro
General Manager
Hotéis Real Algarve
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grande Real Santa Eulalia Resort & Hotel Spa

Property: Grande Real Santa Eulalia Resort & Hotel Spa
Address: Praia de Santa Eulalia, Albufeira 8200-916, Portugal
Phone Number:
Region: Portugal > Algarve > Faro District > Albufeira
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Albufeira
#5 Spa Hotel in Albufeira
#9 Luxury Hotel in Albufeira
#9 Family Hotel in Albufeira
#10 On the Beach Hotel in Albufeira
#10 Romantic Hotel in Albufeira
Price Range (Based on Average Rates): £
Hotel Class:5 star — Grande Real Santa Eulalia Resort & Hotel Spa 5*
Number of rooms: 344
Reservation Options:
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Also Known As:
Grande Real Santa Eulalia Resort And Hotel Spa
Grande Real Santa Eulalia Hotel Albufeira
Santa Eulalia Portugal
Grande Real Santa Eulalia Resort & Hotel Spa Albufeira, Algarve, Portugal

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