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“all inclusive what a joke?”

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Alto da Colina Aparthotel
Ranked #54 of 154 Hotels in Albufeira
Certificate of Excellence
Reviewed 26 May 2009

we were a party of seven one teenager and two small children we arrived at the holiday village on the 10th may 09 at around 9.25pm for 11 nights stay. we were told by reception staff that a cold buffet was laid on in the resturaunt to then be told 10 minutes later that they had made a mistake the restaurant was closed we then had to trek for over 20 minutes in the dark with small children to find somewhere to eat. Hotel reception staff reluctantly gave my daughter water for the 2 small children but the rest of the party had to make do with a cup from a jug that had been sitting on bar for god knows how long with god knows what in it. the hotel was clean and well maintained rooms are spacious however, first choice website does not give an accurate reflection of the hotels leisure facilities. the out door pools were freezing and rarely used by the guests and the indoor pool was heavily chlorinated and would not recommend that any one uses the jaccuzi as we twice found excrement in it and the water was yellow. hotel staff often very arrogant and ignorant. the food was recycled from the day before with a few added ingredients it was also cold, childrens choice consisted of processed burgers nuggets and chips. their was one room allocated on site for entertainment great if you like bingo and been entertained by the first choice entertainment team i would rate this village as a 2-3* village not value for money that we paid for this holiday and will defineately not be returning.

  • Stayed: May 2009, travelled with family
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Thank rayray_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 19 May 2009

Stayed in this hotel for 2 weeks self catering for the first 3 days nothing was open, no bar, restaurant or entertainment as this was the beginning of the season we didnt expect much... by the 4th day things picked up, cant fault the room was so spacious one of the best stayed in. View was great, reps and hotel staff were great, if a problem they would do their best to fix it if they could. A little disappointed the jacuzzi was not working the whole time we were there and the splash park only on for the last couple of days. We stayed in block 1 which was great for the restaurant and bar etc., & the views were better but had family in block 2, be warned if you have a buggy young children or anyone with walking difficulties the stretch up to the main hotel is a little tricky got suck a few times with the buggy!!! cant really put my finger on what was wrong with the hotel, room was great, staff were great etc., just not the best if your not all inclusive felt a bit like the poor relatives.....

If you have booked self catering be warned it is very expensive is was 40 euros a day each to upgrate to all inclusive which isnt cheap but the local supermarkets are very expensive paid over 4 euros for loaf of bread the first week, the restaurant does not cater for self catering guests in any shape or form you are unable to order any meals etc., only snacks i.e. burgers, slices of pizzas which again arent cheap, a large cola at the hotel bar cost 4.60 euros nightmare was the first & last - a short taxi ride will take you to most places and the old town is a lot more reasonable, check out the local restaurants to the left of the main road and at the top of the hill can get there by walking in about 15 mins you can get 3 courses plus half a bottle of wine for 10 euros the 3 Marias is great value and the chocolate mousse is so great!!! The market in Loule is great much cheaper we stocked up on lots of fresh fruit, bread saving loads.

On the whole the hotel will probably be alot better in high season but it just isnt the best for self catering although the rooms have all the facilities you cant order a decent meal - if your all inclusive and want a hotel based holiday with the kids its great, the pools are freezzzzzing so be warned when their dragging you in...

The beach is also a little tricky to get to but worth it - although it seems Ive moaned we had a great time the hotel is spotless we ate out at different restaurants every night & the alcohol is really cheap in the supermarkets 1.2 euros for a bottle of wine ,taxis are reasonably and the one of the best meals we've had at wild & co., on the stripe was great. You'll find happy hour in most of the bars until 11pm - Have a Great Time !!!!!

  • Stayed: May 2009, travelled with family
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Thank rara74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 April 2009

I agree with all the previous comments. It was the biggest apartment I had ever stayed in. There were 10 of us and we were all in rooms next to each other which was a nice surprise. We did not book a sea view, but the view was amazing & if you looked right you could see the sea anyway.
Although we were self catering, we paid for a couple of meals at the hotel which were ok, but we were disappointed with the breakfast buffet as there was very little choice. No English breakfast, only fruit, ceral, toast & eggs which we could of easily prepared in the room for a lot less than 5 euros each. So we only had breakfast on 1 occasion. If you are self catering the local supermarket is ridiculously expensive & it is worth getting a taxi to Albufeira and going to the Pingo Doce supermarket, which will save you a fortune.
We recommend Johnny Hooper's saxophone bistro for a great night of entertainment, but watch out for the extras on the bill as they charged us 17.50 euros for bread rolls which were on the table when we arrived. (1.75 each!) If you dont want them, say so or you will pay. A shame as it was a great night. We did not have a bad meal at all. The fish restaurants are superb, especially in the old town by the beach. Leather shoes are amazingly cheap. I would definately recommend this hotel & would like to see what it is like when up and running fully in the summer.

  • Stayed: April 2009, travelled with family
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Thank I-love-to-shop-more
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 April 2009

Have just returned after a very nice weeks self catering at the Alto Colina. First Choice, excellent flight, reps very efficient ,great friendlyhotel.
We had paid for a sea view and we got it. Top floor Block 1 , pool and sea view, fantastic. Well worth the pennies. Cant be sure that you get sea view from Block 2 very much doubt it. The Appartment was fabulous. We have never stayed self catering with sooo much room. The photos in the brochure are just that, we got it, marvelous. A seperate bedroom with sliding doors for parents and the kids get the sofa which converts into 2 seperate beds, had to hunt for the bedding though and did go to reception to ask for more as only one sheet provided ,too cool in April . Very helpful and had lovely thick blankets and more pillows at our request. Maids kept the rooms tip top and the place was spotless inside and out. TV has all th english channels so dont worry if your a soap fan!!! or the kids cant live without CBeebies. There are a variety of restaurants nearby. 5-10 min walk to Michaels which is to the right of the front of Block 2, catered for all very nice and then if you venture 20mins walk to the left you will find a cluster of eating places. We had an Indian at Tiffinays with a large Indian Menu will do the kids a mild curry if they like it or the same old nuggets and chips or rice.There are grill houses and small bars. Our Favourite was Jollies. This lovely friendly (they all are) new bar/restaurant is run by Jackie who is English and her husband Jose (seniour Frango-Mr.Chicken). Cooks a lovely bbq chicken with real chips to take away, our first encounter of Jollies! Returned for our last night and had a fabulous meal. I have never seen my 6yr old son eat so much when out for a meal!! Try the Portuguese Steak, lovely. A lovely warm welcome from a lovely couple . Drinks are inexpensive here too. Largeand small beer 2 fantas 5 Euros. Walk on a little further past the supermarket and the next small town cant remember name but has pizza palours fish restaurants bars etc. If you dont mind a stroll after lying around all day then this Hotel isnt out on the beaten track. It is actually very close to Albuferia. Awalk to the strip where you will find the tack and english breakfasts will take about 30mins or 5mins taxi for about 5 euros.
The Hotel outside pools were very chilly at this time of year but the indoor pool was great, kids could have a swim whilst we lay in the sun as glass doors all round the pool enabled us to keep an eye on them. Our walks to the beaches were none too difficult. Across the road to the Alfagar Hotel through the grounds, down some wooden steps and you land on the prettiest beach. Maria Louisa beach is also much the same distance and equally as pretty. Probably a bit of a hike when kiddies are little and buggies in tow but the views worth it. Much better than Albuferias beach(our opinion). Weather was hot cool cloudy showery but we managed a reasonable tan for a week and had a great time. Heard that the food at Hotel for those on Half Board was excellent. What we saw of it it really did look lovely. Entertainment for this hotel was situated at the Alfagar the sister hotel,guess this is because of it being low season. The splash park etc looks great but not yet open for the season. However when it is i think the kids and adults will have tremendous fun. Hope you have a great time here, enjoy.

  • Stayed: April 2009, travelled with family
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Thank Tuborg2many
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 January 2009

Stayed at this Hotel for 1 wk and had a great time, rooms were amazing food was good (went All Inclusive) all round great time.

Only thing on the down side was the entertainment, area for entertainment was not big enough for the amount of people going there and entertainment staff tried there best but not much cop! kids clubs ok but more for the young.

If you want a day out try the zoo marine and also main square lots of resturants and things to do.

  • Stayed: July 2008, travelled with family
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1  Thank michelle79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 December 2008

got to the hotel on the 10th may 2008 at around 12 in the afternoon after argueing with the bus driver as he did not understand when we told him we were in block 2 of the hotel (this is what we were told to tell him by the rep at the airport) it was like a building site walls around the hotel half built, glass doors only half finished, restraunts still half done. Got given the key to our room, when got there it was still dirty from the people before us. And could not believe how small it was. After room had been cleaned we went back, NO Fridge. the room was TINY and could not see a room or bed for my little boy. Finally found it under our bed but there was no room to pull it out, my son was littlerly sqaushed up against the patio doors. when i opened the patio doors i just burst out crying there was a main road and a MASSIVE MASSIVE BUILDING SITE LOOKING BACK AT ME. drills, 100 foot cranes, lorries the works.
After a steep walk up to the main hotel on a path that was not finished we were impressed by the main hotel but it is too out of the way from block 2. food was satisfactory. pools were good but too cold to use, indoor pool was good. The entertainment in the night was first class My little boy loved it.
The hotel is in the middle of now where so if you like to venture out this hotel is not for you. we walked to balaia it took us about 45 mins on a very dodgy road. We did not venture to the beach as we could not find it.
The reps were lovely, but the hotel is not as it is advertised. In a family hotel you expect somewhere to store drinks and a room that you can actualy walk around the bed.

  • Stayed: May 2008, travelled with family
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1  Thank rachelrabey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 October 2008

I have just returned from this hotle from a two week all inclusive holiday and i would rate it as ok.

On arriving at the hotel we found our suitcases were missing. The driver had taken them off at block 1 and left them there. Not a great start but the first choice rep went and got them for us and brought them down to reption in block 2. After we got our bands on and checked in we were asked to go and have a wander round as our rooms were not ready yet - please note that check out time in Portugal is not until 11.00am therfore most of the rooms are not ready until after lunch time. We were lucky though as our room was ready withing a hour of us arriving.

We got our key and our instructions and off we went. When we got to our room it got worse. We had booked and paid for a one bedroom apartment through first choice and we were given an ensuite bedroom. I was shocked! The bed that my daughter had to sleep in was a pull put bed from under the double bed and once it was pulled out you couldnt even walk round the bed the space was so tight. It was like three in a bed! There was no space to put anything and it was completely cramped. The bathroom was about the same size as the actual room we were expected to live in for two weeks. There was no fridge to keep any drinks of snaks cool in the heat and god help you if you had a baby and were in on of those rooms as the hotels response to storing baby food, mild bottles etc was that you could keep in in reception and get it whenever you wanted it? What happens at 3 o'clock in the morning when you have a tired hungry baby screeming for its milk and you have to walk the full length of the block and down the lift to get it, ask them to heat it up for you then carry it all the way back. Totally unrealistic and unacceptable if you ask me.

Needless to say we walked straight back out of the room and back down to reception to ask what was going on. Apparently our holiday shop should have informed us that not all of the rooms had a kitchen in them anymore. We were told our room no longer had a mini bar and the extra bed would be a camp bed which we were told was much better than a sofa bed - we did approach the travel shop before our departure to ask if we had been down graded and then women assured us that we hadnt. Obviously she was telling us a load of rubbish.

Not to worry though as the reps in the hotel were second to none. The upgraded us straight away to a one bedroom appartment but - and get this - we had to pay an upgrade fee of 17 Euros for the first week and 19 euros for the second (exchange rate). Im sorry but in my opinion i had already paid for that room but in order to get it had to pay out even more money!

Eventually we got our room and it was great. Had everything we were told it would do however we were told that we could only be guarenteed to be in there for 1 week and then we might have to move back to the bedroom if someone else booked the room for our second week. So we lived in limbo from Thursday to Tuesday, wednesday and then finally the thursday only to be told that we were ok to stay where we were until the saturday but we had to keep checking with the reps to make sure everything was ok. Once the saturday had come we were told it was fine to stay put so we could then relax from the saturday to the following wednesday. I have to say again that the reps in the hotel were second to none and they did everything they could for us. The actual problem lay with the actual travel shop.

The holiday itself was ok. Weather was ok for the time of year and yea the outside pool was freezing but what else do you exoect in October? Our daughter had a fantastic time at the kids club and the kids village time and her swimming lessons and the entertainment staff were faultless. The food was ok but i was calling for some fresh vegetables to be put out as lets face it no-one wants to eat a roast dinner with salad.

The clenliness of the hotel rooms was fabulous but the pool areas could have been kept better. The amount of ciggarette butts that were lying everywhere was disgusting and the splash park area was quite dirty. It does get a bit horrible feeling when you have to drink every beverage including the hot ones out of plastic cups though.

Being in block 2 however is not a good thing. Everything that happens in the hotel takes place in block 1 and i mean everything. You have to make the hike up the steps every breakfast ,lunch and dinnertime bearing in mind that you may have buggies to push, you need to get showered and changed for dinner etc. so you are back and forwrard from your room at least 4 times a day. We certainly felt that we were incredibally left out to the point that we felt like were staying in another hotel but sneaking into another during the day to use theor facillities.

Overall i would rate the holiday as ok. Would i return - NO - but i would like to go to a better hotel with the same reps and entertainment team as they were amazing. Our daughter had a great time but then again she is only three so she didnt really understand.

If you are going next year i hope that the questionaires that they give out every other day at the hotle have been listened to and that you do get the proper feel of a holiday village. Various different people we spoke to were appauled with the hotel, having been on other holiday villages they said this one was a joke.

My advice - dont go expecting anything therefore when you get there you will be surprised in whichever way.

  • Stayed: October 2008, travelled with family
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1  Thank NicolaBristol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Alto da Colina Aparthotel

Address: Estrada de Santa Eulalia Balaia | Balaia area, on the road to Olhos de Agua, Albufeira 8200, Portugal
Region: Portugal > Algarve > Faro District > Albufeira
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Restaurant Swimming Pool
Hotel Style:
#27 Romantic Hotel in Albufeira
#36 Luxury Hotel in Albufeira
Price Range: £29 - £411 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Alto da Colina Aparthotel 4*
Number of rooms: 132
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Also Known As:
Alto Da Colina Aparthotel Hotel Albufeira
Alto Da Colina Aparthotel Albufeira, Algarve, Portugal
Club Alto Da Colina
Alto Colina

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