we were a party of seven one teenager and two small children we arrived at the holiday village on the 10th may 09 at around 9.25pm for 11 nights stay. we were told by reception staff that a cold buffet was laid on in the resturaunt to then be told 10 minutes later that they had made a mistake the restaurant was closed we then had to trek for over 20 minutes in the dark with small children to find somewhere to eat. Hotel reception staff reluctantly gave my daughter water for the 2 small children but the rest of the party had to make do with a cup from a jug that had been sitting on bar for god knows how long with god knows what in it. the hotel was clean and well maintained rooms are spacious however, first choice website does not give an accurate reflection of the hotels leisure facilities. the out door pools were freezing and rarely used by the guests and the indoor pool was heavily chlorinated and would not recommend that any one uses the jaccuzi as we twice found excrement in it and the water was yellow. hotel staff often very arrogant and ignorant. the food was recycled from the day before with a few added ingredients it was also cold, childrens choice consisted of processed burgers nuggets and chips. their was one room allocated on site for entertainment great if you like bingo and been entertained by the first choice entertainment team i would rate this village as a 2-3* village not value for money that we paid for this holiday and will defineately not be returning.
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- Also Known As:
- Alto Da Colina Aparthotel Hotel Albufeira
- Alto Da Colina Aparthotel Albufeira, Algarve, Portugal
- Club Alto Da Colina
- Alto Colina