Been to this hotel in the past, it was lovely couldn't fault anything. However we have booked to return and must say im dreading it after reading the latest reviews especially that we have a two year old toddler.More
Been to this hotel in the past, it was lovely couldn't fault anything. However we have booked to return and must say im dreading it after reading the latest reviews especially that we have a two year old toddler.MoreShow less
Thank you for choosing Luna Forte da Oura. We can assure you that the Hotel is a great choice for accommodation in Albufeira and there is no need to worry about your family holidays. Please feel free to contact me personally at firstname.lastname@example.org, and we will do our utmost to keep you happy during your stay. Looking forward to welcome you back again soon. Kind Regards, Ana Vieira, Front Office Manager at Luna Forte da Oura
Some reviewers of this hotel need a reality check. The hotel has a great location being less than 5 minutes from both the beach and the strip. Our room was fine, quite large and clean. The hotel overall is fine for the money we paid. You have to be realistic and this is a perfectly acceptable hotel for the money we paid, with one exception, it's very noisy. It seems guests can't close a door without slamming it or move furniture without dragging it over the floor.
Dear Mark C,
Thank your for sharing your experience about your recent stay at Luna Forte da Oura. It is great to know you enjoyed the Hotel, its location, services and facilities, in spite of some noise. Looking forward to welcome you again soon. Kind Regards, Ana Vieira, Front Office Manager at Luna Forte da Oura (email@example.com).
just back from Portugal after a week stay in Luna Forte da Oura,This is the worst hotel for noise i have ever stayed in.It does not rate as a 4 star.The noise starts at 11 when all the young crowd start to party before the nightclubs,banging doors,moving furniture,ringing doorbells and shouting at the top of there voices and when they start to arrive back after the nightclubs which goes on 3 in the morning untill 6 or 7 they go to bed and sleep just when we get up,What a pity because the hotel is spotless and in a perfect location but if you want to sleep d'ont go there
Thank you for your comments on Luna Forte da Oura. The Hotel has a great location in the centre of Albufeira, which this time of the year is a very popular destination for young people. We can only apologize if you could not rest properly due to other guests noise, but that is something we cannot fully control.
We hope that this experience does not keep your from returning to the Algarve and should you come back to the Albufeira area, please feel free to contact me personally at firstname.lastname@example.org. Kind Regards, Ana Vieira, Front Office Manager at Luna Forte da Oura.
Firstly i must say this is the worst accomodation i have ever lived in. We were travelling as a party of 3 older adults and the roll out bed in the livingroom was unacceptable. Standard most definitely not 4 star. Much better 3 star accommodation over the road. Staff very unfriendly, did never respond to a hello the entire stay. Pool area not up to standard: majority of the sunbeds and parasols damaged, pool area littered with dead cockroaches that were not cleaned away and pool bar drinks varied in price each time purchasing the same thing. Food in hotel way over priced and disgusting and no entertainment. Very noisy little opportunity to get a full nights sleep and to ice the cake despite time of arrival (in our case 11.30 am) you are not allowed to check in until 2 pm. Can safely say i will not be back and feel i have wasted a great deal of money. Area in general only only catering for hen and stag do's.
Thank you for taking time to write a review about your recent stay at Luna Forte da Oura. We are very sorry we did not meet your expectations and hope this experience does not keep you from coming back to the Algarve. We hope that you can visit us again so we have the opportunity to change your opinion and you can enjoy more your holidays. Kind regards, Ana Vieira, Front Office Manager, Luna Forte da Oura (email@example.com)
Stayed here in mid to late May 2013 in a 1 bed apartment (Room 320). Got a fab room with two balconies - one south facing and one west facing so midday sun all the way through to sunset. Rooms cleaned everyday (beds made, bins emptied, bathroom cleaned and floors swept), towels changed every 2 days and bed linen once a week. Beds were hard which suited us (no lumps) so had a good nights sleep with ear plugs in!! Staff spoke good English however, they were very light on information for tourists about bus timetables, where to get the novelty train to the Old Town, hire bikes etc. It's information that should be displayed in reception or available as a handout to people but we had to go find these things out for ourselves. Maybe this is something the hotel could think about offering to tourists going forward? Wi-fi is available free in reception but it was a bit hit and miss, not consistent so difficult to check emails, look up info etc.
The Luna is in a great location in terms of the shops, local bars, pharmacy, taxi rank, bus stop to Old town (right outside hotel entrance) and restaurants. The 'Strip' is a 5 - 7 min walk if you're relatively fit, and it's far enough away from a noise perspective so great for us light sleepers! The cleaning staff do make a bit of noise when cleaning rooms in the mornings so bring ear plugs if you want a good lie-in. The pool in the hotel was ok but way overpriced for drinks etc. €2.50 for a plastic 3/4 pint of SuperBock and €2.50 for a 20cl glass of apple cider!!! They have lots of signs up to say that you can only consume their drinks and food at the pool so it makes it an expensive facility. The sunbeds were comfortable although some were broken and in need of repair. We had the unfortunate luck of having a stag party from Tyrone arrive at the pool on our 2nd day and the mayhem they caused was awful... Roaring and shouting like caged animals, drinking their heads off, bombing into the pool and basically taking over the place, scaring young kids and the older people that were trying to relax. We complained to the staff and they said they'd get the manager to talk to them. An hour later they were still being served beer by the girl at the bar so we left the pool and spent the rest of our holiday at the beach. We heard afterwards that they were rounded up and asked to leave the pool area so in fairness, the staff did act....eventually!!
Thank you for choosing Luna Forte da Oura and for taking time to share your experience. It is good to know that you had an overall pleasant experience at the Hotel and we can only apologize for the inconvenience caused by other guests. We would also like to thank you for the tips regarding the information to be provided and we will do our best to keep it up with. We would be delighted to welcome you again at Luna Forte da Oura, so we can show you our improvements. Kind Regards, Ana Vieira, Front Office Manager, Luna Forte da Oura (firstname.lastname@example.org)
Where do I start - just back from this hotel - very very very noisy - hen parties stag parties groups of students shouting banging doors screaming at all hours. Also rather dated and not as clean as other hotels we have stayed in for example CPO accross the road. Also was sat by the pool this morning and was tapped on the shoulder by a woman who informed me I was not allowed a small bottle of water at the pool but as I was only staying for half an hour would allow me this once to keep the water - you HAVE to buy drinks from the over priced pool bar?
Thank you for taking time to write a review about your recent stay at Luna Forte da Oura. We are very disappointed you did not enjoyed your holidays at the Hotel. Luna Forte da Oura has a great location in the centre of Albufeira, which is a popular destination for young people who, when in hen, stag or student parties, tend to exceed themselves. Unfortunately that is something we are unable to fully control and that can lead to discomfort to other guests. We hope that this experience does not dissuade you to come back to the Albufeira area and should you return, please feel free to contact me personally at email@example.com. Kind regards, Ana Vieira, Front Office Manager, Luna Forte da Oura.