We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great accommodation and setting but on site food really detract from the experience.”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Pine Cliffs Residence, a Luxury Collection Resort
Ranked #23 of 154 Hotels in Albufeira
Certificate of Excellence
Sheffield, United Kingdom
Level Contributor
46 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Great accommodation and setting but on site food really detract from the experience.”
Reviewed 10 April 2013 via mobile

Stayed during Easter with 2 young children. The accommodation in the s blocks was very good and the kids loved it, my wide was especially happy with the wardrobe space. The beach was fantastic although the weather was a little inclement and made it hard with the kids but I imagine in summer it would be amazing. The resort is very relaxing and we stayed on site for the the whole week - it takes a little walking around if you do not have a car but I enjoyed the setting and it was good to walk off the any excess.
Kids activities looked pretty good although we spent a lot of time in the porta pirata area and it is becoming tired and needs seeing too e.g mini golf surface not great, a very worrying health and safety issue with the kids pool (part of black paving was broken and both our children injured themselves on it), bikes and scooters in the playground were getting tired.

Pool areas were good and well attended for service.

The food was a bit of a shocker and I say this with a background in running a gastro pub group so I may be a little picky but I make no apologies. The breakfast was poor, lots of choice yes but bacon cold all the time, sausages part cooked, boiled runny yolk eggs are non existent unless you are first there, pancakes very heavy and just wrong - the rack rate for this is 20 euro and it is sub standard to an average 3 star in uk.

The dinner experiences we had were very poor in the o grill and ok in the piri piri , the later seems to be better value for Money possibly due to it being available to the public without having to enter the resort. At the o grill the risotto was sloppy and over priced. We also had several very poor experiences with kids food - I will never undertstand why any restaurant just charges one price for kids up to the age of 11 when the eating capacity of a 2 year old to an 11 year old vary so much. Kids meals were about 8 pounds and the quality was poor every time. The cream of the crop was the 9 pounds I paid for nachos with cheese which were abject at best. Please please sort your food quality and pricing out and I am sure you will convince more people to eat more. The only salvation for the food is that they have little immediate competition although I would recommend pizza at the Italian just outside the resort and the Chinese is not very good but I promise an experience which will keep you amused well beyond your holiday.

Apologies for the food rant as place is very relaxing and we would go again but we would think about where to eat very hard.

The on resort shuttle service was superb and acted as a regular taxi

Stayed March 2013, travelled with family
Helpful?
2 Thank cocktailsanddreamsss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Residence, a Luxury Collection Resort, responded to this review, 2 May 2013
Dear Guest,

Is with pleasure that we note that you have enjoyed your family holidays with us and we are happy to learn that the Pine Cliffs Residence Suite fulfilled your family expectations.

We are thankful for your kind words on our Resort and, although we regret to learn that the Restaurants offer did not meet your expectations and that you felt that Porto Pirata needed some improvements, we genuinely appreciate your feedback, as it gives us the opportunity to follow up on your experience and to ensure our service is up to our usual standards. Your remarks were worth of our best attention and we would like to thank you for taking the time to bring these matters to our consideration and please accept our sincere apologies for any inconvenience experienced.

We truly hope you grant us another opportunity to welcome you back and to restore your confidence in our Hotel and Resort.

Yours Sincerely,

Guest Relations Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

767 reviews from our community

Traveller rating
    426
    223
    72
    24
    22
See reviews for
475
135
10
30
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (166)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Luxembourg City, Luxembourg
Level Contributor
55 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 7 April 2013

I stayed at the Pine Cliffs Residence for one week during Easter 2013/ end of March, with two friends. We had a 2-br apartment of ~114 square meters.
About the facilities: we were very happy with the apartment, very spacious & modern furniture, a lot of TV channels. There were several outdoor pools nearby, the restaurant O Grill, the sauna & steam bath. I tried the indoor pool & jacuzzi, too - all fine (ok: maybe sometimes too many kids running around, but it's mainly a family resort). I appreciated the bar near the reception (I went there twice, there were 2 concerts quite nice and I also played pool). Everything was very good - except for the weather (out of 6 full days/ 4 were all rainy).
While the hotel & facilities are nice, the problem is that there is not so much to do outside the resort, especially when it's raining... We rented a car, so managed to drive a bit around (Sagres, Tavira and Albufeira) - but we were not impressed, I guess we had too many expectancies... I guess when it's hot & sunny, it's a lot better - but we didn't really have the chance to experience it :)
Upsides: Facilities - very good. Service was very good: Luisa was very energetic in the morning to deal with accommodating people for breakfast and Gina was very helpful for the reservation & general info - thanks again :)!
Downsides: I'm a Starwood Preferred Guest (SPG), so I expected to have the night/points put on my account. Not possible to receive the points for the accommodation, since the booking was made on "booking.com" - and I believe this is unfair; Wifi is available for free only in limited areas (near the reception) and difficult to connect - for the rooms is payable (and actually the rate is quite high)

  • Stayed March 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Florin D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Residence, a Luxury Collection Resort, responded to this review, 8 April 2013
Dear Guest,

We are thankful for your feedback and we are glad to learn that the Pine Cliffs Residence Suite fulfilled your expectations and provide you a relaxing stay at our Resort.

We truly appreciate your compliments on the Hotel Bar and Health Club facilities, as well as your kind comments on our associates.

Kindly note that as per SPG conditions, members of the Starwood Preferred Guest Program earn Starpoints for every eligible U.S. dollar spent at over 1000 participating hotels or resorts when booking through Starwood Websites, Hotels or Starwood call centers. However, even without a stay, all members may earn Starpoints for eligible expenses on food and beverage at participating hotels or resorts. Please note the corresponding SPG points were credit to your account after your departure.

We appreciate the points raised and we would like to present our sincere apologies for any inconvenience caused.

We regret that due to the weather you weren’t able to fully enjoy your stay, and so we look forward to welcome you back for a future visit, hopefully on sunny days.

Kind regards,

Guest Relations Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
87 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 6 April 2013 via mobile

We had a 2 bedroom penthouse...penthouse being used by the resort to describe any apartment located on the top floor! It was a beautiful apartment in the "S" blocks, so apparently newly built in the last couple of years. The apartment was finished Ian high quality, came with a decent sized kitchen with electric cooktop, oven, microwave oven and there was also a separate laundry with front loader washer as well as a dryer. Very useful with two young children.

The resort itself is starting to show signs of wear and tear. Simple things like the Porto Pirata Kids Club signs were completely faded and in need of renovation. The playground had some pretty average equipment and some of the ride on cars/trikes are also showing signs of age, some wheels not working. We did use both the indoor and outdoor pools, even though the weather was pretty variable. My sons had brought their wetsuits for swimming outside and they had a great time. The indoor pool is not well thought out, where you have to go up stairs and through the gym to get to the toilets and change rooms - not very convenient for small children who need the toilet during a swim.

The children's menu was consistent throughout the resort and has been expanded since last time we were here. Prices were as expected and the best restaurant for us on the resort was the Piri Piri. The supermarket across the road was as we remembered it...still over priced and with freezer stock that seems to have been thawed then refrozen.

The best thing for us was the Easter Egg Hunt on Sunday morning...almost all kids on the resort came out and went wild hunting for eggs in the beautiful grounds. A really special treat. Another Easter treat was the special treatments on offer through the spa.

We had a lovely time, our second time at the resort, but would recommend that they start looking at updating some facilities like the kids club (not really up to par, such as The Westin Costa Navarino Resort in Greece) and doing some renovations. We're likely to go to the Costa Navarino rather than come back here.

Stayed April 2013, travelled with family
Helpful?
Thank SDCTH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Residence, a Luxury Collection Resort, responded to this review, 8 April 2013
Dear Guest,

Is with pleasure that we note that you have enjoyed your family holidays at our resort and we are happy to learn that the Pine Cliffs Residence Suite fulfilled your expectations and had everything your family needed for a relaxing vacation.

Although we regret to learn that our Resort hasn’t fully met your expectations, we genuinely appreciate your feedback, as it gives us the opportunity to follow up on your experience and to ensure our service is up to our usual standards. Your remarks were worth of our best attention and we would like to thank you for taking the time to bring these matters to our consideration and please accept our sincere apologies for any inconvenience experienced.

On the other hand, we are pleased to acknowledge that the Easter Egg Hunt was a success among your children and the special Easter offers at the Spa were a treat for the parents. Your kind comments are greatly appreciated.

We truly hope you grant us another opportunity to welcome you back and to restore your confidence in our Hotel and Resort.

Sincerely Yours,

Guest Relations Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
132 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 3 April 2013

This is an SPG Luxury Collection that uses the same property as the Sheraton Algare Hotel, both rated *****. Advantages exist for each but we chose the residences and had a 2 BR apartment on the golf course a short walk form the O Grille, a fine eating establishment for the property serving Breakfast (Included in our stay) and Dinner. The 9-hole golf course on property is Par 32 but do not let that deter you if you are a serious golfer as it it the finest course of this style I have enjoyed and has perhaps two of THE most spectacular holes in the Algarve. It is advertised for families, but is just fine for couples and even groups of golfers as it is very central to other very fine golf courses via car. Our Scottish friends recommended the Algarve and it was a great getaway - far from Florida and the desert locations for winter US getaways.

Room Tip: Facing the course and near the restaurant & pool facilities.
See more room tips
  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank redanman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Residence, a Luxury Collection Resort, responded to this review, 8 April 2013
Dear Guest,

We highly appreciate your feedback and we are happy to acknowledge how much you have enjoyed your stay with us and the Resort facilities. Thank you for letting us know how impressed you were with our Golf Course, we are happy to learn it was a good challenge and also offered you good moments.

We are grateful for your recommendation and we hope that we may have the pleasure to welcome you at our Hotel and Resort in the future.

Kind regards,

Guest Relations Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 2 April 2013 via mobile

stayed at pine cliffs over Easter. Sport facilities are good AND EXPENSIVE but it feels like they do not trust their clientele at all which is very surprising given the cost. Tennis courts really expensive per hour, towels need to leave a card to ensure they get them back, can only get 1 towel per person. Kids club and junior club is beyond uninspiring and a rip-off. Supervised football 14 per head, every activity has to be paid for. Equipment in the arcade shabby, table tennis bats broken etc. when we asked , we were told it was run by an outside company , too much info, client just wants it sorted.

All the restaurants are dark, 2 are in the basement which makes no sense considering people are getting away to the sun.

The shops are quite useless, I didn't see anyone in them while I was there and it looks like they bought the stock 20 years ago.
It's a shame to waste the facilities here as they are fantastic but a decent overhaul could double the occupancy,

Not a patch on the equivalent hotels in the US or Caribbean.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Slowma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Residence, a Luxury Collection Resort, responded to this review, 4 April 2013
Dear Guest,

We genuinely appreciate your feedback, as it gives us the opportunity to follow up on your experience and to ensure our service is up to our usual standards.

We truly regret to learn about your disappointment and we are sorry to hear that we have failed to meet your expectations, for what we would like to present our most sincere apologies. Your remarks were worth of our best attention and we would like to thank you for taking the time to bring these matters to our consideration.

We truly hope you grant us another opportunity to restore your confidence in our Hotel and Resort.

Kind Regards,

Guest Relations Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 April 2013

We stayed at the main hotel and not the residence. We were disappointed that there was no tea/ coffee making facilities in the room. This was a real put off every morning. The resort is in a beautiful location and really beautiful. Staff are helpful and friendly. Again, there is a lack of vegetarian main dishes. We were half board and I didn't enjoy this aspect that Sheraton caters mainly for people eating meat or sea food. Staff are helpful so Chef would make veg dish for me but there was no variation. We have decided to go bed and breakfast next time for this reason.
Car hire is essential if you want to do sightseeing. We hired a car for 3 days and you can do this at the resort.

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KavitaP902
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Residence, a Luxury Collection Resort, responded to this review, 4 April 2013
Dear Guest,

Thank you for taking the time to share your feedback at TripAdvisor. Your comments are highly appreciated and were worth of our best attention.

Kindly be informed that although our rooms are not originally equipped with tea/coffee making facilities, we are happy to provide them upon our guest request.

While we are thankful for your kind words about our associates helpfulness and friendliness, we truly regret to learn that our vegetarian offer at the Restaurants didn´t met your expectations, for what we would like to present our most sincere apologies.

We hope to welcome you back for a future visit.

Best regards,

Guest Relations Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wakefield, United Kingdom
Level Contributor
30 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 30 March 2013

We visited as a family with small children and also grandparents. The apartments were lovely and very spacious, set in pristine gardens. Perfect for a large group of friends and also families. The apartments are also very well equipped - all kitchen items and bathroom essentials provided!

The residences themselves are about 40 mins from the airport and set in the grounds of the Sheraton hotel - stunning little complex!

There were lots of pools - outdoor and also one indoor, tennis courts, golf club, gym, kids play area and a very clean beach at the bottom of the cliffs. Unfortunately the outdoor pools were too cold to enjoy and the kids club was also also closed as our visit was mid march - I'm sure they would have been great additions to the trip if we'd gone later in the year. there's also a little train - which helps get you around the complex as its quite big - however again as it was off season this wasn't in operation. Nevertheless if we wanted to head out as a family in the evenings - a quick call to reception and a minivan would come collect us and drop us at other parts of the complex.

The staff here are also very nice and friendly - always great you with a smile and are happy to help with all requests. We even asked for a birthday cake for my dad to be delivered the day after we arrived and sure enough it arrived - and was delicious!!! :) The only negative re service was cleaning - they left it til very late in the day to come clean the apartments, often when we were back after a day of exploring - the complex was hardly busy so that kinda baffled me a little!

Other than that the only slight negative would be whilst this place is touted as being somewhere where you dont need a car - one would have been very handy as you could get a little stir crazy being stuck in the complex for too long. It could also prove to be quite expensive eating in the hotel all the time, fortunately there is a supermarket nearby for essentials and also some very reasonable restaurants nearby serving great food at reasonable prices.

If returning to this area I would defiantly book again as it was excellent value overall and the quality of the apartments is fantastic ... although next time I'd like to come when everything is open and the weather a little warmer.

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravellingPocket
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Residence, a Luxury Collection Resort, responded to this review, 4 April 2013
Dear Guest,

It is a pleasure to acknowledge how much you have enjoyed your family holidays at our Resort and we are happy to learn that the Pine Cliffs Residence Suites fulfilled your expectations.
We truly appreciate your kind words about our Resort and we are glad to note that despite some of our facilities were closed for the season, all family had a good time and was well looked after by our associates.

Your comments about the cleaning service were were worth of our best consideration and we would like to thank you for the time you took to bring these matters to our attention. Please accept our sincerest apologies for any inconvenience caused and on a future visit we kindly ask you to inform us when it would be the most convenient time to have your Suite cleaned and we will be pleased to attend and take care of your special requests or preferences.

We look forward to welcome you and your family back to our Resort in the near future.

Kindest Regards,

Guest Relation Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Albufeira
0.8 mi away
Pine Cliffs Hotel, a Luxury Collection Resort
0.4 mi away
EPIC SANA Algarve Hotel
EPIC SANA Algarve Hotel
#2 of 154 in Albufeira
1,005 reviews
0.4 mi away
Pine Cliffs Ocean Suites, a Luxury Collection Resort
Show Prices
Show Prices
Show Prices
0.8 mi away
PortoBay Falesia
PortoBay Falesia
#6 of 154 in Albufeira
2,202 reviews
11.6 mi away
Blue & Green Vilalara Thalassa Resort
11.5 mi away
Vila Vita Parc Resort & Spa
Show Prices
Show Prices
Show Prices

Been to Pine Cliffs Residence, a Luxury Collection Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Pine Cliffs Residence, a Luxury Collection Resort

Property: Pine Cliffs Residence, a Luxury Collection Resort
Address: Praia da Falesia, Albufeira 8200-593, Portugal
Phone Number:
Region: Portugal > Algarve > Faro District > Albufeira
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Albufeira
#13 Family Hotel in Albufeira
#13 Spa Hotel in Albufeira
#17 On the Beach Hotel in Albufeira
#19 Luxury Hotel in Albufeira
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Pine Cliffs Residence, a Luxury Collection Resort 5*
Number of rooms: 154
Official Description (provided by the hotel):
Located at the renowned Pine Cliffs Resort, Pine Cliffs Residence (Voted Portugal's Leading Family Resort) offers its guest the privacy two or three bedroom residence suites abundantly equipped with all modern day appliances and comfort with breathtaking views over the scenic golf course. This exclusive resort provides an array of activities for all ages, including world-class golf course, five tennis courts and swimming pools, spa treatments, kids' club and private access to the beach. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Starwood EMEA, Ebookers, Priceline, TravelUp, Traveltool, S.L.U., TripOnline SA and HotelQuickly so you can book your Pine Cliffs Residence, a Luxury Collection Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Pine Cliffs Residence Hotel Albufeira
Pine Cliffs Residence, a Luxury Collection Resort Albufeira, Algarve, Portugal

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing