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Pine Cliffs Residence, a Luxury Collection Resort
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Reviewed 21 August 2014

We used trip advisor as a info source before we booked Pine Cliffs and then spent the holiday wondering where all the good reviews come from.
It is an expensive place to stay but even more expensive when you get there as nothing comes for free (not even the odd complimentary water in the room or some crisps with a cocktail) and that's fine if the service was top notch - unfortunately although the staff were good they were in short supply and everything took ages. The staff were friendly and apologetic and well aware of the issue.
What's clear is that most of the property has been sold to private owners at a high price and those same people then post how wonderful the place is to ensure there property lets and it's value is maintained - a perfect circle for misleading reviews!
The golf course is small and overcrowded but beautiful and it is more pitch and put rather than a proper course - don't go there for a golfing holiday.
We were effectively trapped in O Grillo for food as the other restaurants were normally booked in advance. The food felt more like canteen than 5 star after a few meals - monotonous and simply below par. The breakfast was ok but nothing special and all the coffee seemed to be made at 0700 so by 1000 even a fresh flask of coffee was luke warm. Beware of being stung by the Japanese restaurant - it's not part of the half board system and they won't reinstate your 'budget' even though you haven't used it - there appears no flexibility or logic in the management.
It's by no means awful but it's a very expensive way of staying in what's effectively a selfcatering apartment with nothing much included - it definitely doesn't compare to other 5 star hotels we have stayed in. Typical prices 1. Bottle of water 5 euros 2. 5 day golf pass 265 euros 3. 1/2 day kids club 60 euros. 4. Cheapest wine 25 euros ( in the supermarket outside gates at 5 euros) 5. Pimms 10euro 6. Tennis 20 euro/hour 7. Babysitter 18euro/hr 8. Wifi negotiated down to 100 euros for 10 days!
The site is also massive with no buggies available - only a circular bus that slowly goes around some of the site.
Finally there was also quite a few thefts while we were there including a mobile phone from our party in the lobby. If we wanted to report it we would have had to spend the day at the police station - therefore no crime was recorded officially!

Room Tip: Go for the hotel as it's more central than most of the apartments and makes it feel less like your self-catering
  • Stayed: August 2014, travelled with family
    • Value
    • Rooms
    • Service
7  Thank SMG402
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Residence, a Luxury Collection Resort, responded to this reviewResponded 23 August 2014

Dear Guest,

We regret to learn we have failed to meet your expectations, for what we present our sincere apologies. We greatly respect your feedback and fully appreciate your comments in regards to your stay with us.

Please be informed that Tripadvisor is a well-known independent and trustable review website and has several measures implemented in order to ensure their reviews are in compliance with all guidelines, including ensuring that reviewers are not affiliated in any way with the establishment they are reviewing. If you feel that a review is suspicious or violates any of the TripAdvisor guidelines, you may find more information on the website on how to report it to their editors.

In regards to the comments about our Resort, and in particular to the Food & Beverage pricing, we would like to inform you that our prices are in line with the surrounding five star establishments and are constantly reviewed to make sure that we remain competitive amongst similar resorts in the area.

Kindly note that the Resort Management cannot take responsibility for any unattended personal belongings, nevertheless we are happy to assist in case of any occurrence.

We do hope that your concerns will not prevent you from visiting our Resort again and we look forward to welcoming you back.

Kind regards,

Guest Relations Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2014 via mobile

These guys know how to run a resort. They constantly invest in the real estate and are conscious of what they are good at (running a hotel & developing quality real estate) and more importantly what they are not so good at (food & sports). What they have very cleverly done in 2 of the restaurants is joined up on a strategic partnership with a high quality restaurant group Olivier. The difference is immense and in many cases the same staff are doing a far better job in service through training. Same for tennis where again they have upped their game through a strategic alliance and hopefully they will continue to roll that model out to the Golf, Soccer and the other resort restaurants especially Piri Piri and Peacador both of which have the potential to be outstanding as opposed to just 'good'. Our kids have grown up on this resort as we have been coming for about 7 years now in a row. It's a true family resort. Keeps getting better. More development to come and hopefully that's the end of the real estate expansion.

Message to Group 'Don't underestimate the importance of the football pitch which could be great if it was improved upon ala Forte Village in Sardinia.

All in all well deserving of 5 stars keep up the great work

Stayed: August 2014, travelled with friends
Thank PatG657
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Residence, a Luxury Collection Resort, responded to this reviewResponded 23 August 2014

Dear Guest,

We are enchanted with your outstanding feedback and so pleased that you have once again enjoyed your stay with us and that the several improvements on the Resort reflected positively in your stay. We are continuously looking to improve our services, having therefore, appreciated your constructive feedback.

We are happy we have exceeded your expectations and thankful for your loyalty and preference for our property.

Looking forward to welcome you for the 8th year I a row!

Kind regard,

Guest Relations Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2014

We keep repeating our vacations in Pine Cliffs in August and still is fantastic! Stayed in a townhouse and is fun for all family walking to the beach, pools, golf, variety and good quality restaurants. Spacious green area and beautiful views over the cliffs and the sunset bar is so nice. Babysitting was excellent! No wi-fi in the rooms.

  • Stayed: August 2014, travelled with family
    • Location
    • Rooms
    • Service
Thank Sofia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Residence, a Luxury Collection Resort, responded to this reviewResponded 23 August 2014

Dear Guest,

It is a pleasure to acknowledge that year after year Pine Cliffs offers your family unique fun moments and we are thankful for your preference for our Resort.
Your kind comments about the several Resort facilities and the beautiful views over the cliffs are much appreciated, as well as your remark about the Wi-Fi.

We look forward to welcome you again and again in the future and keep offering you outstanding family memories

Warm Regards,

Guest Relations Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2014 via mobile

It's a nice getaway and a nice time to relax. The best thing is half the time you don't need to leave the resort
Great resturant and food
Nice people and very friendly staff

Porta pirate for kids along with lots of swimming pools
So it's a nice place to take the kids

Stayed: August 2014
1  Thank Aidenj3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Residence, a Luxury Collection Resort, responded to this reviewResponded 18 August 2014

Dear Guest,

Thank you very much for your feedback on TripAdvisor. It is very rewarding for to receive your compliments on our associates friendliness as it show us that our core values were able to exceed your expectations.

We would also thank you for your kind words on our facilities such as Porto Pirata, Restaurants andPools.

Once again thank you so much indeed!

We look forward to welcome you back soon.

Kindly,

Guest Relations Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 August 2014 via mobile

We just had ten days in a three bed penthouse for second year in a row. Pine cliffs remains a great place for a family holiday, BUT it is very expensive - £1000 per night for my family of five, half board plus around another £300 per day in extras such as bikes, wifi, drinks kids activities etc

I think in this context the resort needs to be careful, because the service is mediocre, the food is no better than 7 out of ten and there is a general feeling that the resort has its rules as opposed to the customer is always right.

When you compare this resort to, say, Four Seasons Limassol, I think it struggles.

For this money you want to feel special , not incidental.

Stayed: August 2014
1  Thank Dante0078
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Residence, a Luxury Collection Resort, responded to this reviewResponded 18 August 2014

Dear Guest,

Thank you for posting your feedback on TripAdvisor. It is always important for us to receive guest`s feedback because help us to improve our services. We do regret to learn that we were not able to exceed your expectations and your remarks were promptly shared with the Management Team for their consideration.

Thank you once again for your remarks.

We hope we can have the opportunity to welcome you again on your next visit to Algarve.

Kindly,

Guest Relations Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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