The hotel is stating that it has a 4 star Deluxe rating, but the behavior of managers and the hotel staff itself is appalling. We have left our mobile at the inner pool area. We have realized that in about 20 minutes, when we came back, sun beds have already been already moved by the Member staff and there was no traces of our phone. The staff member declined everything and claimed that he did not take the phone, the reception people also said that may be Hotel guests had stolen the phone. What a terrible declaration. Hotel guests are very nice and I will never believe that guests who can afford to stay at such hotel, would steal something here. I am a regular traveller, I always stay at 4 star hotels, never ever I have experienced a theft.
The hotel manager was named Sara.
Conclusion: Be careful with your personal belongings at this hotel and do not leave them unattended. What a disappointment overall.
- Official Description (provided by the hotel):
- The hotel stands overlooking Praia da Falesia in the charming town of Olhos de Agua, close to Albufeira in the Algarve. Surrounded by abundant green areas, the hotel enjoys direct access to the sea and the exceptional 8km long beach which is washed by the clear, calm waters of the Algarve sea. After a refreshing drink at the waters edge, a reviving plunge in one of the pools, a trip to the beach, a game of tennis or an invigorating massage, sit back and enjoy one of the Algarves most beautiful views from one of the hotel's restaurants. Make the most of your holidays to relax. ... more less
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- Also Known As:
- Porto Bay Falesia Albufeira
- PortoBay Falesia Albufeira, Algarve, Portugal