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“Far from 4 star”
Review of Hotel Maritur

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Hotel Maritur
Ranked #57 of 154 Hotels in Albufeira
Galway
Level 3 Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Far from 4 star”
Reviewed 10 August 2014

Stayed here recently and have just returned. On arrival we were not made feel welcome by the frosty receptionist. Not sure how she has a job in a front desk reception and unable to even fake a smile to guests. We were given 1 key card which is fine because my husband and I always came and left together but had the hotel been in a central location 1 key card would not have been ideal. Was disappointed with the blue and yellow old fashioned room, very outdated and must not have been seen when the hotel were awarded 4 stars! It was clean which means a lot but I'm not so sure about the floor. The bed had 1 pillow and a small one (cushion size) in the wardrobe. I requested one from the cleaner. She left in another small one. I met her the next morning and she told me it's all she could find. The bed clothes didn't stay on the bed too well eg. Under Sheet was ripped and wouldn't stay on the corners which is something that bugs me! The bathroom was fairly modern and nice, toiletries not topped up so much but we had enough. The wardrobe contained a safe but I'm not sure did a key have to be hired at reception for this, we didn't enquire, I kept our passports and valuables with me at all times as felt safer. The room didn't have an iron as advertised, but we managed without. We did get fairly good nights sleep as no external noise issues. Good points about the room aswel as clean, free wifi and air con.
Found the breakfast to be inedible. Tried different things the 1st 2 mornings but had to eat elsewhere after this. I like my coffee and the machined coffee was disgusting. We therefore didn't try an other meals here when they got the breakfast so wrong.
The bar seemed to be a counter beside reception with the black white leather chairs as the so called advertised lounge, not so inviting and never saw anyone have a drink there. The outside pool area we attended once and was adequate. Around the pool could be kept better, some grass growing between tiles etc
The location wasn't suitable for us at all. We were having to get taxis mostly. The public transport system in the area is not at all great. Poor signage in general for tourists. We normally went to the old town as I had researched and this seemed to be the nicest area and indeed it was nice.
We booked this hotel due to the tour operator Alpharooms not being able to honour our booking at another 4 star hotel due to overbooking. Hotel Maritur was more or less booked hurriedly by alpharooms less than a week prior to our departure. There is no atmosphere at this hotel. It reminded me of a morgue and we couldn't wait to get out of there.

Room Tip: Think there are suites, aak for these maybe and pool view!
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  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank LydsGalway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fernando A, Gerente at Hotel Maritur, responded to this review, 20 August 2014
Dear guest
Thank you for your comment.
We regret that we have not matched 100% to your expectations.
We clarify that we have irons available for our customers on request and not in all 60 rooms. We have large pillows on the beds and also 2 small pillows in the wardrobe in each room. The safe is available for rent this information is given at the reception where you also collect the key.
For questions / clarifications could have been asked in our 24-hour reception desk, or our public relations who is available each morning in the breakfast room to provide assistance and information to our customers.

Best regards
Isabel Augusto
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (80)
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English first
Washington DC, District of Columbia
Level 6 Contributor
118 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 31 July 2014

We were very happy with Hotel Maritur. We picked it for the affordability and location near beaches.
HOTEL: the room was clean and spacious. We elected for a beach view and had a lovely balcony. I would recommend to the hotel that they put the two single beds (for kids) in the front room facing the front of the hotel and the full size bed in the room attached to the balcony so parents could more easily enjoy a glass of wine on the balcony while the kids sleep.
FOOD: There is a pizzeria (with surprisingly excellent pizza) and a hotel restaurant for breakfast and dinner. Each night they offered entertainment and one night offered an outdoor BBQ. The food and service were both excellent. Breakfast was bountiful but stayed the same each morning; dinner got switched each evening.
SERVICE: the front desk staff were ok - not rude but not particularly friendly either (restaurant staff was another thing - they were super).
LOCATION: This hotel is not near town (though maybe a 10 minute drive); it's off the beaten path and near two beaches. This is exactly what we wanted. Day one we walked to a super close beach (about 5 minutes) and it was a rocky lagoon type beach, very calm and lovely with a small restaurant. On day two we walked to Praia Sao Rafael which is much larger and a traditional beach surrounded by rocky cliffs; about a 10-15 minute walk. The restaurant here is very good and reasonably priced. This larger beach also sells beach towels, pails and other beach gear. (The hotel does not offer beach towels which was a bit annoying - we traveled all the way from the US and didn't think to pack beach towels. We bought some but it would have been nice if the hotel offered them.)
POOL: the hotel pool is not too big but nice, clean and they do have pool towels and toys. There's also an indoor pool and gym but we didn't use either. When we stayed at Maritur it wasn't too crowded and there was never an issue of space at the pool.
We would love to stay again for more time.

Room Tip: ask for beach view (will cost extra)
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  • Stayed July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank L C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fernando A, Gerente at Hotel Maritur, responded to this review, 20 August 2014
Dear Customer
Many thanks for taking the time to review our hotel and for your friendly opinion.
We are very happy that our hotel has matched to your expectations.
We work every day to improve increasingly our service.
We wait for your next visit in Maritur Hotel, that we will appreciate very much.
We wish all the best to you and to your family, and hope to see you back very soon.
Best regards

Isabel Augusto
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
England, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 31 July 2014

Returned a week ago. Food was awful the buffet, choice of one meat or one fish varity only each night (creap cuts of everything) and fries, you may get rice or pasta one night and of course the salad bar ( if you can call it that ), we were always asking to refill and this was only an hour after service opened. The breakfast was all cold and we repeatly asked for it to be heated, we believe this was a set up so you would spend an additional 40 euro each per night for a three course or 60 I think for a 5 course meal in their restaurant. If you complained nothing was done. Staff some were ok but need to work on their customer service. Ten days we spent half board and could not wait to get home. No entertainment sorry there was a violinist twice during our ten day stay... the pool area was nice but loungers half were boken and parasols need updating. Taking into account we
booked this based on the pervious reviews we had read - think these people stayed in a different hotel !! and that it was a best western, will not be recommending to anyone considering what it
cost to stay.........the spa as they call it was a 2x3 hot tub the gym cost 5 euro a day and you had use of I believe 4 items.

Room Tip: Sea view from the balcony was lovely but that is the only thing I can say about it
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  • Stayed July 2014, travelled as a couple
    • Service
Helpful?
2 Thank 19712014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fernando A, Gerente at Hotel Maritur, responded to this review, 20 August 2014
Dear Customer
First of all we would like to thank you for your time to comment our hotel. The opinion of our clients is always very important for our hotel.
Our buffet dinner consist of several types of salads, the “normal” salads and also with other ingredients: cheese, pastas, meats and fish (different every day), hot dishes consisting of meat, fish, one vegetarian dish (different every day) and several side dishes like french fries , sautéed potatoes, rice and vegetables. Finally the buffet of desserts is consist in various sweets such as mousses, cakes, pies, jellies, puddings, fresh fruit and typical Portuguese cheeses.
When you refer to 3 or 5 course dishes, that are vouchers that we have with 3 or 5 meals to eat at the restaurant buffet, we have that special promotion for our guests.
Finally we regret that the buffet breakfast was not to your liking with the wide choice we have from cold and all sorts of hot food (scrambled eggs, boiled and fried us well, bacon, sausages, mushrooms and roasted tomatoes).

Regarding entertainment we have 3 times a week, a violinist at dinner, 2 times a week live music which also includes the famous "fado" (Portuguese typical music), and even one time per week aerobics in our indoor pool.

About our pool area, we inform you that this year all the parasols and sun loungers were changed.
In our spa, we have many beauty treatments and relaxation treatments and massages available at the hotel, which you can ask ate the reception on in the Spa about them.
Our indoor pool and Jacuzzi are free of charge and for use for our customers as a complement.


We apologize for any inconvenience
Best regards
Isabel Augusto
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 July 2014

Me and my partner stayed two weeks in there and I regret to choose this Hotel. Poor breakfast and poor service. This Hotel never was 4 star. Short of staff!!! Our room was cleaned every day after 4pm. One day I had to go to reception and complain about the room cleanness. The maid just came to our room change the towels remake the bed without cleaning the bathroom and the bedroom. When I ask for the manager to come and see the room he appear after few minutes and I show him the room he didn't even say sorry and did not apologies. Around 60 room this hotel have and for this amount of room they have only two maid for each room. Approximately spent 4 minutes in each room... So can you images how clean is!!! NEVER AGAIN!!!!!!!!!!!!!!!!!!!!!!!

  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Eleonóra L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fernando A, Gerente at Hotel Maritur, responded to this review, 20 August 2014
Dear customer,

I would first like to thank you for taking the time to give your opinion about the Maritur Hotel

I think we had the pleasure to speak with you during the stay. At that time I had the opportunity to hear your opinion regarding the cleanness of your bathroom.

The comments of our customers are increasingly an important tool for change and for the constant and consistent improvement in our hotel.

Again thank you for your opinion about our unit and leaving comments on certain details and we apologize for any inconvenient.

Best Regards
Isabel Augusto
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newport, United Kingdom
Level 5 Contributor
68 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 21 July 2014

Lovely hotel, staff friendly, clean rooms, food good reasonably priced, located in a nice area. Quiet a walk to old albufeira, so we walked down, but we caught a taxi back for 6 /7 euros. mini market and eateries within walking distance and a lovely beach about 20 mins walk. 3 pools were all v good.
would stay here again.

  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank Sandra J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fernando A, Gerente at Hotel Maritur, responded to this review, 22 July 2014
Dear guest

Thank you very much for your preference in our hotel and for your excellent comment.
We hope to see you again in our hotel very soon.
Best Regards

Isabel Augusto
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
england
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 14 July 2014

This hotel was everything we were looking for. We went for a week and have just returned we didnt want to leave! There are 2 outdoor pools which we didnt realise also they are alot bigger than they look in the pictures. The rooms were massive with flat screen TV big beds. The beds were made everyday and towels were changed. Its not far from albufeira about 8 mins in a taxi and only cost about 6 Euro's. The beach is about a 5 mins away from hotel there are 2 in the town and both equally as nice. They both have resturants on the sea front which we didnt have a bad meal at. If you want a busy town dont go to this one its quiet and residential go into albufeira if you want a night life. There were 4 of us all in mid 20's and we loved it there were still resturants around to have a nice meal and a drink. Hotel is excellent and will return one day!

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
3 Thank 100891
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fernando A, Gerente at Hotel Maritur, responded to this review, 16 July 2014
Dear Guest
Thank you very much your preference in our hotel, we thank you also for the time that you have taken to comment about our hotel.
We are very glad that you have enjoyed your stay with us.
We hope to see you again very soon in our hotel.
Best Regards

Isabel Augusto
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 27 June 2014

Me and my wife visited this hotel for a four night break.

After years of taking holidays for granted we wanted nothing more than relaxing, eating and taking it slowly, hotel maritur gave us all of this and more. Clean, good standard and a great breakfast every morning. The staff were friendly and very helpful and did Portugal proud. The facilities are perfect with indoor and outdoor pool, Jacuzzi and gym all at your disposal.

The rooms were cleaned every day and the sea view was to die for. Only small negative from a music lover is they has ABBA on repeat the whole time hahahaha (hate abba)

For the beach a short 5 min walk with a great bar serving mouth watering lunches, prices where fair and long days spent on this beach were just what i needed.

Recommended!!!

John Manchester

Room Tip: Ask for sea view, there is options of a suite or standard room but with facilities on offer a standa...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fernando A, Gerente at Hotel Maritur, responded to this review, 28 June 2014
Dear Guest

Thank you very much for your preference and for your comment, our guest´s opinion is very important for us, and we take note about your recommendation.

We hope to see you again in our hotel very soon, you will be very welcome

Best Regards
Isabel Augusto
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Maritur

Property: Hotel Maritur
Address: Urbanizacao de Sao Rafael, Albufeira 8200-613, Portugal
Region: Portugal > Algarve > Faro District > Albufeira
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#22 Spa Hotel in Albufeira
#32 On the Beach Hotel in Albufeira
#39 Luxury Hotel in Albufeira
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel Maritur 4*
Number of rooms: 60
Official Description (provided by the hotel):
The Hotel Maritur offers outdoor and a heated indoor swimming pool, and spacious rooms with furnished balconies. It takes a 5-minute walk to reach Praia de Sao Rafael Beach or the nearby Arrifes Beach.All air-conditioned rooms have TV with satellite channels and a work desk, and each one boasts marble bathrooms fitted with amenities. Free Wi-Fi is available in the rooms.At Maritur, guests can take work-out in the gym or relax in the on-site hot tub. A game of tennis can be enjoyed on the sports courts.Hotel Maritur's restaurant serves Mediterranean specialities including seafood delicacies, and a pizzeria is also available on site. Guests can unwind with a glass of local wine on the poolside terrace.Maritur Hotel is 3 km from Albufeira city centre. The hotel is located 800 metres from Albufeira's Marina. ... more   less 
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Also Known As:
Best Western Albufeira
Albufeira Best Western
Best Western Maritur
Hotel Maritur Albufeira, Algarve, Portugal

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