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“Nice hotel ”
Review of Vila Gale Nautico

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Vila Gale Nautico
Ranked #1 of 9 Hotels in Armacao de Pera
Reviewed 22 July 2014 via mobile

Stayed at the vila gale nautico for 2 weeks from the 21st june, we got there just before lunch time and our room wasn't quite ready so our luggage was kept safe for us and we was shown down to the pool area where we could grab something to eat from the snack bar. The snack bar was great and quite often we had lunch in there instead of the main restaurant, not loads of choice but enough all cooked to order so always nice quality ( although my 7 year old said why no hot dogs ) the main restaurant was okay very clean friendly staff sometimes a bit too keen to clear ur plate though, I didn't feel that there was much choice vegetable soup for 14 nights they had nuggets and other bits near the salad bar in dishes not kept warm so always cold pasta rice with nothing to go with it the desserts were always some form of mouse which were nice if ur 2 or have lost all ur teeth wuold of liked there to be more effort put into this they did have little individual puddings set up witch looked lovely but again mouse, breakfast was disappointing mini cocktail sausages in some sort of water maybe brine not what I expected for breakfast, the kids had there own section which seemed to be cold all the time and always had the same things on pizza rice pasta chips broccoli mouse veg soup, we ate out a few times just because we were so bored of pork loin every night we went to a Chinese round the corner called happy talk was beautiful, on the subject of food we visited the a la cart one night was nice but booked a table for 8 didnt get our starter till 845 the kids were starving wouldnt mind but we chose soup and it was vegetable again could of gone round the corner and got it straight away seen as they had it for the full 2 weeks.
The hotel is very clean and all the staff were lovely very helpful, but as a family of 4 2 children I felf the night time entertainment was a big let fown for us we went to majorca last year and the entertainment was fantastic, most of the time here is was some old guy playing a keyboard they had a reptile show on a Wednesday and a parrot show on a Saturday witch the kids loved especially my son how got to get a snake out of the box during the show they had a mini disco on a tuesday and thursday ( thomas cook) which was half hour long just before we left they had to move it into the kids club because some Portuguese lady complained that it was in English when the Portuguese have there disco on the other nights,
The kids club staff were amazing my kids loved them especially my daughter who daid she would never go to a kids club in her life, she has now said wherever we go next year must have a kids club, so a big thankyou to the girls for making francescas holiday do special.
This is the first hotel that I have ever been to that u can get sunbeds st any time of the day never had to reserve them which was great,
I wouldnt return to this hotel with my family as the entertainment let it down my holidays are all about the kids and on a night time my kids had to make there own entertainment not good.

Stayed: June 2014, travelled with family
1  Thank Vicky R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VilaGaleHoteis, Gerente at Vila Gale Nautico, responded to this reviewResponded 25 July 2014

Dear Guest,

Thank you very much for your kind comments about your experience in Vila Galé Náutico.
We apologize if we couldn't be up to some of your expectations but let us express our gratitude by thanking you for sharing your positive thoughts especially regarding our staff.

Your comments are an important tool and only help us to continue our constant pursuit of service improvement by solving those and continue trying to exceed expectations.

On my own behalf and on that of the Vila Galé Nautico Hotel team, we hope we have the honour of hosting you again in a near future.

Kind regards

Valter Costa
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 22 July 2014

The coverage of the public internet in the hotel its very bad. You can improve the quality of this service.

We loved the food, the drinks, the swimingpoll bar, the employers... in our opinion very high level.

  • Stayed: July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Review collected in partnership with this hotel
1  Thank Rosabela2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VilaGaleHoteis, Gerente at Vila Gale Nautico, responded to this reviewResponded 25 July 2014

Dear Guest,

Thank you very much for your kind comments about your experience in Vila Galé Náutico.
It is a great pleasure to read that you enjoyed your stay with us and let us express our gratitude by thanking you for sharing your positive thoughts, especially about our AI quality and staff.

Regarding the internet, we are taking all the possible measures to increase speed connection.

On my own behalf and on that of the Vila Galé Nautico Hotel team, we hope we have the honour of hosting you again in a near future or on our most recent 5 Star Hotel in Portugal (Vila Galé Collection Palácio dos Arcos).

Kind regards

Valter Costa
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2014

stayed at this hotel from 28 june to 12 july. This was our 3rd time visiting this hotel, had a lovely holiday location is perfect for beach and the old town which is really lively at night. Food and drinks as always were exceptional, cleanliness of hotel and rooms lst class, staff very attentive helpful and polite. Entertainment was ok glad to see they still have Tony singing, he really is a character. Was a bit disappointed that all the entertainment was inside this time the bar gets very crowded and stuffy but I believe this was due to weather conditions at the time, was very windy and a bit chilly some evenings, so understandable.

The thing that really let it down for us this year was the change of animation team. We don,t have young children but this is a family hotel and there has always been a lot of kids there and it has never been a problem due to the great team in previous years. Last year the guy in charge was brilliant always something for the kids to do during day was never a problem. The guy in charge now does nothing except come on the mike and tell everyone its going to rain every day then disappears, comes back in the afternoon to announce a pool game in the bar and that's it!!
Don't see him again till the evening maybe!! We spoke to several people that were there with their children and they all said that the kids were bored. Therefore there was always kid running around screaming and being a nuisance because there was nothing else for them to do!! One couple actually said that they loved the hotel but would not return because of this. I really do think this needs to be sorted because it letting down what would otherwise be a fanyastic hotel for couples and families alike.

We love this hotel but probably won,t return next year.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Service
Thank Jill L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VilaGaleHoteis, Gerente at Vila Gale Nautico, responded to this reviewResponded 22 July 2014

Dear Guest,

Thank you very much for your kind comments about your experience in Vila Galé Náutico.
We apologize if we couldn't be up to some of your expectations but let us express our gratitude by thanking you for sharing your positive thoughts, especially regarding the AI quality, cleanliness and staff.

Your comments are an important tool and only help us to continue our constant pursuit of service improvement and continue trying to exceed expectations.

On my own behalf and on that of the Vila Galé Nautico Hotel team, we hope we have the honour of hosting you again in a near future.

Kind regards

Valter Costa
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 July 2014

It's taken me a while to come up with a fair review of our holiday back in May. We have been staying in nearby Gale, self catering, twice per year for 10 years and have walked past the sister hotel there many times. Despite ours being grown up, I love to see and hear kids enjoying themselves on holiday and have always observed this 'adults only' hotel as looking "soulless". For atmosphere and young company, we decided to take our 6 year old grandson to Nautico and there was certainly both in abundance. Yes the hotel is clean, the staff are friendly and the rooms fine but there is something I noticed that made a subtle difference to our stay. There is a very strict adherence to "rules" that is complied with in a very disconcerting way which we came across on a daily basis. An example is when we asked for tea cups for our room every day, this always had to be monotonously cleared by a member of management. Water bottles are rationed but you can obtain limitless alcohol up to 11 pm or until you fall over. We were told the glasses we had wine in were meant for water (a bit taller). At the end of the holiday, although we felt like we'd been on a school trip, our grandson thought it was fabulous and that's all we cared about. A little more trust in your staff to provide flexibility and enhance the overall experience is my well meaning and constructive criticism.

Room Tip: Pool view 4th floor
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  • Stayed: May 2014, travelled with family
    • Location
    • Rooms
    • Service
2  Thank Damsel8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VilaGaleHoteis, Gerente at Vila Gale Nautico, responded to this reviewResponded 17 July 2014

Dear Guest,

Thank you very much for your kind comments about your experience in Vila Galé Náutico.

Your comments are an important tool and only help us to continue our constant pursuit of service improvement and continue trying to exceed expectations.

On my own behalf and on that of the Vila Galé Nautico Hotel team, we hope we have the honour of hosting you again in a near future or on our most recent 5 Star Hotel in Portugal (Vila Galé Collection Palácio dos Arcos).

Kind regards

Valter Costa
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2014

The staff were friendly at most times, the food was varied if not a little too fishy for our tastes. The pool was lovely and our room was great; our balcony caught the sun in evenings so we had extra tan time. The beach was nearby with some lovely locations; Olivari bar with the beanbags was completely magical at nighttime. I would highly recommend happy talk the Chinese eaterie if you want something a little bit different that reminds you of home. A little out of the way to Albefiera ... The cabs were costly so keep a kitty aside for that. Overall I had a fantastic stay, wish I had been there for more than a week that's for sure!

  • Stayed: July 2014, travelled with friends
    • Location
    • Rooms
    • Service
Review collected in partnership with this hotel
1  Thank Pamela T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VilaGaleHoteis, Gerente at Vila Gale Nautico, responded to this reviewResponded 16 July 2014

Dear Guest,

Thank you very much for your kind comments about your experience in Vila Galé Náutico.
It is a great pleasure to read that you enjoyed your stay with us and let us express our gratitude by thanking you for sharing your positive thoughts, especially about our staff and food quality.

On my own behalf and on that of the Vila Galé Nautico Hotel team, we hope we have the honour of hosting you again in a near future or on our most recent 5 Star Hotel in Portugal (Vila Galé Collection Palácio dos Arcos).

Kind regards

Valter Costa
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2014

From the moment we arrived we have never felt more welcome or comfortable at a hotel.The staff could not do enough for you.The all inclusive package was excellent and it was possible to find a sunbed at anytime of day. Being a lite sleeper myself I can honestly say I had no problems in settling off any night and we found a lovely quiet spot to sunbathe.It made a change to see the manager or his able assistant available to talk to in the bar each evening so any problems could be raised directly with them then.This was our first visit to the Algarve and we loved the area and in particular this hotel and its excellent staff.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
2  Thank Baggieroy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VilaGaleHoteis, Gerente at Vila Gale Nautico, responded to this reviewResponded 15 July 2014

Dear Guest,

Thank you very much for your kind comments about your experience in Vila Galé Náutico.
It is a great pleasure to read that you enjoyed your stay with us and let us express our gratitude by thanking you for sharing your positive thoughts, especially regarding our staff.

On my own behalf and on that of the Vila Galé Nautico Hotel team, we hope we have the honour of hosting you again in a near future or on our most recent 5 Star Hotel in Portugal (Vila Galé Collection Palácio dos Arcos).

Kind regards

Valter Costa
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2014

This is a good all-inclusive in good position and medium sized resort.
Has good aspects:
Food is plentiful and varied, if a little unimaginative for starters and puds. Good fish options.
Rooms are well proportioned/equipped and spotless.
Staff are friendly and very helpful in all departments.
The downsides (which would prevent us returning) are:
Despite clear notification that towels were not to be used to save pool-side loungers and assurance from staff that this rule is enforced - IT WASN'T!
Kids are allowed to use the sports arena in the late evening (after 19.00!!)
Rooms are serviced very late at night
(23.00!) Which means endless scraping of beds and chairs on the tiled floors and rumbling of trollies along corridors - impossible to read or sleep.
Finally, restaurant staff are desperate to remove your plate, even when clearly one has not remotely finished.
So, if you have kids, don't mind noise and happy to scramble for loungers, then you will be OK.

Room Tip: Choose a room overlooking the road, thus avoiding sports and pool noises - and, ideally on the top f...
See more room tips
  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Service
Thank bigmutton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VilaGaleHoteis, Gerente at Vila Gale Nautico, responded to this reviewResponded 15 July 2014

Dear Guest,

Thank you very much for your kind comments about your experience in Vila Galé Náutico.
It is a great pleasure to read that you enjoyed your stay with us and let us express our gratitude by thanking you for sharing your positive thoughts, especially about our food quality and staff.

On my own behalf and on that of the Vila Galé Nautico Hotel team, we hope we have the honour of hosting you again in a near future or on our most recent 5 Star Hotel in Portugal (Vila Galé Collection Palácio dos Arcos).

Kind regards

Valter Costa
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Vila Gale Nautico

Address: Urbanizacao Vale do Olival | Apartado 298, Armacao de Pera 8365-158, Portugal
Region: Portugal > Algarve > Faro District > Armacao de Pera
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 9 Hotels in Armacao de Pera
Price Range: £66 - £251 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Vila Gale Nautico 4*
Number of rooms: 233
Official Description (provided by the hotel):
This attractive beach hotel is located in the centre of Armacao de Pera just a few meters away from the beach and less than 1 km away from an array of shops, boutiques, bars, restaurants, nightclubs and public transports. Built in 1995 and renovated in 2003, the hotel has 233 modern rooms, where we feature 25 junior suites suitable for families. The hotel has a 24-hour reception with a safe, a lift and a newspaper stand. There is a kids' club and a playground available for children. An air-conditioned a la carte restaurant with a separate non-smoking area and highchairs for infants is also provided. Guests may park their cars either in the hotel car park, or in the garage. Room and laundry services as well as medical assistance complete the services on offer at this hotel. The modern rooms are equipped with air conditioning, electronic safety door look, direct telephone, LCD TV with Cable, private balcony, Wi-Fi Connection and safe (for and additional cost), Minibar and 24 hour room service, private bathroom with telephone and hair dryer. The hotel has a Health Club composed with indoor heated pool, Jacuzzi, steam room / Turkish bath and Gym. In the outdoors guests will find a swimming pool for adults and children with sun loungers and parasols. The nearest golf course is approximately 8 km away. Guests are invited to take breakfast from a wide buffet. Lunch and dinner service may be choosen a la carte. ... more   less 
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Also Known As:
Vila Gale Nautico Hotel
Vila Gale Nautico Algarve/Armacao De Pera, Portugal

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