We stayed in the Monte Santo for one week with our 2 children (8 & 4), and we will not be going back.
The service was very poor and most requests seemed to trouble the staff. We read the Big Bumper Book of Rules with interest and decided to rent out some DVDs for the kids one evening. We were told that they no longer carried this service. We also wanted to use the kids club once but we were told we had to book this, and we were left with the impression that the staff didn't really want to be bothered with such things. Overall, the staff did not give off the "happy to help you" vibe.
As in most hotels, the sun loungers were "booked" from early on, in spite of this being strictly forbidden in the Big Bumper Book of Rules. When I got one of our towels wet and wanted to exchange it, the staff member was not happy and pointed out in a cross tone that they only got 1 delivery of towels per day, and that I should be more careful.
The restaurant was understaffed, and therefore very slow. The prices were high and gave poor value for money. We did not eat in the hotel if we could avoid it.
One positive was the pool. It was very suitable for all ages and very enjoyable.
- Official Description (provided by the hotel):
- Monte Santo Resort in Carvoeiro, offers a range of modern and luxurious Suites, apartments and townhouses. Just 45 minutes from Faro airport, Monte Santo is situated on the hilltops over Carvoeiro, a historic fishing town.Whether you are looking for a relaxing Algarve holiday, a fun-filled family holiday, or a spa or golf weekend, Monte Santo will cater to your every need with 5 star luxury. ... more less
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- Also Known As:
- Monte Santo Hotel Carvoeiro
- Monte Santo Resort Carvoeiro, Portugal - Algarve