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“Wonderful family holiday”
Review of Monte Santo Resort

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Monte Santo Resort
Ranked #1 of 19 Hotels in Carvoeiro
Certificate of Excellence
London, United Kingdom
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Wonderful family holiday”
Reviewed 19 August 2014 via mobile

We have recently returned from a holiday at monte santo and had a wonderful time. We were worried having read some of the negative reviews but we experience nothing but good service and an excellent resort.

The kids club with Ana, Carmen and Deborah was good entertainment for the children (although our children used it sparingly) and our children adored the staff that ran it.

Our apartment and the facilities were excellent and clean; as were the pools and the grounds.

The only negatives were the gym which I ended up not using once as I refused to queue on holiday and the mini bus service which was wonderful and friendly but very unreliable! In these instances perhaps the front desk could be a little more helpful!

We didn't have a car and didn't need one as the shuttle of the hotel went to ferragudo also (lovely big beach). We walked into town and got a taxis back. We taxi journeyed to Silves and Potimao (for the festivals) and then to the beach Marihna and it worked out a lot cheaper than hiring a car and much more relaxing.

Overall we had a wonderful holiday the restaurant/resort had entertained most evenings and it was very relaxing. We are very sad to be home....

Stayed August 2014
Helpful?
1 Thank lmrisoli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monica R, Sales & Marketing Manager at Monte Santo Resort, responded to this review, 31 August 2014
Dear Guest,
We are thrilled with your review and we would like to thank you for posting your experience on TripAdvisor.
Thank you for your compliments on our associates and for your 5 star rating. It is very important to receive such a great review as it motivates us to keep work on with the good work. Thank you once again for your kindliness.
Regarding your remarks of the gym and the shuttle service, we have shared your comments with the Management for their consideration.

We look forward to welcome you back on our Resort for another wonderful experience.

Kind regards,

Monica Ribeiro
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (113)
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English first
Lisbon, Portugal
Level Contributor
326 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed 18 August 2014

This is a quality resort devoted for families. The appartments are modern, spacious, well decorated and offer everything you may need during the stay. Large and beautiful pool and plenty space for relax. The breakfast was quite good and it is possible to sit outside by the pool which is great. You feel safe and happy in there. Staff is really friendly and always ready to help in every need. Good value for money.

Room Tip: Select a room overlooking the pool area or garden view
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  • Stayed August 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
2 Thank tozepinto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monica R, Sales & Marketing Manager at Monte Santo Resort, responded to this review, 31 August 2014
Dear Guest,

Thank you for reviewing Monte Santo Resort. We are delighted to read that you enjoyed our luxury accommodations, spacious grounds, save envoirment and all our facilities.
I have passed your appreciation on to our staff who were delighted with your great comments. .

We are looking forward to welcome you soon again to Monte Santo

Kindest regards
Monica Ribeiro
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 15 August 2014

When you read the reviews you will be amazed. Personally I find it helpful to understand a little bit about the reviewer to see if they are like me. I am married, a middle aged professional person with three children aged 7.5,2. I dont mind spending on holidays because it is valuable time, but if I do spend I want quality - Monte Santo definately fits the bill. I am not a big fan of all inclusive holidays and have found apartments not really suitable with a large family in the passed. Having a villa on a complex really worked well for us. Rather than rave on about the place as others have, and they are right I thought I woudl highlight the best bits in my opinion, and a few places that coudl be tightened up. Please do not take this as negative, more areas of improvement for the hotel to consider for our visit next year! We stayed in a two bedroomed town house, each enclave of ten town houses have their own pool, which is perfect.

1. For a five star resort, charging 15 euros for Wi Fi is just annoying, put your prices up slightly and include as standard, it is far more impressive
2. Many people like to excercise as part if their holiday, the gym is poorly equipped and poorly staffed, equally there is no Wi Fi. There was one running machine that was often queued for and two excercise bikes, one of which was broken, the other wasn't in great condition. There are some free weights and one machine. The gym is adjacent to the outside pool, menaing children often play in there and the staff just don't care. This woudl be easily fixed by frosting the glass wall and locking the door by the outside pool and making the sole entrance via the changing rooms, you need to buy some more cardio machines.
3. Get some bar staff around the pool, the pool bar was often only manned by one member of staff, on the odd occassion he could walk round and ask if we wanted drinks it was nice. Not only is this good for guests it will make you money.
4. More staff are required on the internal bar adjacent to the restaurant, on four seperate occassions I got bored and left without a drink.

On the excellent front

1. The kids club - Debra Zebra, Carmen Lemon and Anna Banana are all excellent and a real credit to the hotel. This is a free service offered by the hotel.
2. The staff in general, very friendly and nothing is too much trouble.
3. The overall resort

Carvoeiro

Yes it is hilly and it is a bit steep to walk back from the town but it is possible to walk. Taxi's are a bit of a problem after 7 o clock, especially if you are a family of 5, the majority of taxis will not take more than 4 people.

The town offers a vast array of restaurants, we normally spent around 80 euro for dinner with a bottle of wine and a few beers. We thought this was good value.

My final comment, you wont be dissapointed.

Room Tip: They are all good.
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  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
8 Thank Rodea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monica R, Sales & Marketing Manager at Monte Santo Resort, responded to this review, 31 August 2014
Dear Guest,

Thank you for taking the time to leave your kind words following your recent stay at Monte Santo Resort. I was really glad that you enjoyed your townhouse and the service you received especially from our children's club. I have passed on your feedback to them and the rest of the team.
We also thank you for the points raised that were shared with our management. We take our guests comments very serious as it give us the opportunity to improve our service.
Please res tsasured that we will be looking in to improvement opportunities.

I really do hope that we get the chance to look after you again on a future occaision.
My kindest regards,
Monica Ribeiro
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kelvedon, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 13 August 2014

This is a commercial resort not a tourist resort i.e. all the townhouses and apartments are privately owned and let through Monte Santo - generating cash is the priority - not customer satisfaction.

That said the accommodation is of a high standard and maid service is good.

It took a couple of days to get the basic cooking equipment, frying pan, glasses, oven tray etc. etc. The kitchen ‘white goods’ are top quality but it is preferred if you don’t operate them.

During our stay the lock on the patio door had been tampered with and wouldn’t lock. On contacting reception, and after a maid was sent (unsuccessfully) to fix it we were advised it would have to stay broken for 12 hrs.!!?? Only after a heated discussion with the duty manager was I able to get it fixed and settle my young family down for the night.

On the Saturday Monte Santos’ 6th Birthday Party was held (invite only and with very very loud music into the early hours) – the result, without any prior warning or notification, was that all the paying tourists were ordered to vacate the pool area at 6:00 pm and later found the restaurant closed for the evening - leaving no options for dinner. Families we got to know considered they were treated like 2nd class citizens during this period – the staff didn’t care, they were following orders!

It is possible to walk into town in the evening. You’ll have to if you want to eat elsewhere, we waited 45 mins for taxis; try to return before 10:00 p.m. or else you will be at the end of a very long queue at the rank.

There is a very good restaurant within walking distance - L’orange which I highly recommend.

Forget about the resorts mini bus – it’s too small, infrequent and unreliable.

The reception staff’s use of English is cleverly selective, the pool and bar staff are students trying to scrape together a few Euros.

Would we go back – NO

Unless you’re an owner you can find a more deserving place to spend your hard earned cash.

  • Stayed July 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
Helpful?
6 Thank matthew G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monica R, Sales & Marketing Manager at Monte Santo Resort, responded to this review, 30 August 2014
Dear Guest,

Thank you for posting your commenst on this platform.
It was with great concern that I have read some of your comments.

Our team of staff here at Monte Santo strives to excel in excellent guest service and top quality accommodation and facilities. It is our utmost important goal to achieve total satisfaction form our guests, therefore the time you have dedicated in leaving your review here on Tripadvisor is of extreme value to us and we truly appreciate it. That said, it is with great pride that I can confirm that our top priority is the satisfaction of our client.

Anyway, I would like to apologise for all the inconveniences caused during your stay.
Please be informed that we would like to discuss some of your points raised, so please feel free to contact our Operations Manager, Antonio Costa.

Please be assured that we will continue to work hard to raise service standards and ensure all our guests have a positive holiday experience.
We hope that despite the disappointment on that occasion, you will return and give us another opportunity to restore your faith in our property.

Kind regards,

Monica Ribeiro
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leamington Spa, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 12 August 2014

A lovely complex and accommodation was excellent, very comfortable and cleanliness outstanding. Main pool is good size with plenty of beds and umbrellas and pool towels provided. The local town has a good choice of restaurants ( good ones need booking in busy times) and bars but need a taxi ( if no car, parking not easy in town either) .
2 things which need to be addressed for this resort to fulfil its 5 star rating.
Shuttle bus needs to run 6 to 8.30 pm to take people into town. We waited up to an hour for a taxi which we had prebooked and missed restaurant bookings.
Food in restaurant was ok but limited choice and not of a standard for 5 *

  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
3 Thank Amanda G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monica R, Sales & Marketing Manager at Monte Santo Resort, responded to this review, 25 August 2014
Dear Guest,

I was really pleased to read that you enjoyed your recent stay with us at Monte Santo Resort.
I was delighted that you and your family liked all the facilities and service at the Resort and our sharming fishing village, Carvoeiro.
Thank you for your suggestions.We take our guests comments very serious and please rest assured that each point you've rasied has been discussed in detail with our management and we are committed to ensuring we rectify all issues for future guests.

We all look forward to welocoming you once again in the near future.
Many thanks,

Monica Ribeiro
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cheltenham, United Kingdom
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 3 August 2014 via mobile

Just a short stay at Monte Santo this time (sadly)...as ever, everything was in order and the staff (again) were excellent (Jose Boto deserves specific praise!)...we have stayed here for approximately 25 nights over the last few years and it is great to see how small improvements are being made (not that many are needed)! Will definitely be back...and thoroughly recommend!

Stayed July 2014, travelled with family
Helpful?
3 Thank Fraser P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monica R, Sales & Marketing Manager at Monte Santo Resort, responded to this review, 25 August 2014
Dear Guest,

I was absolutely delighted to read your thoughts on your recent stay at Monte Santo Resort. I was really glad to read that you enjoyed your repeated stay and the service you received. I have passed on your kind words to Jose Boto and to the rest of the team.
Many thanks for taking the time to write your review and we hope to be able to welcome you back in the near future.

Kind regards,

Monica Ribeiro
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Carrickfergus, United Kingdom
Level Contributor
74 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 3 August 2014

We stayed here for two weeks in July. We were upgraded to a townhouse which was towards the back of the resort. This was convenient because it was near the back gate which lead towards the town. The view we had from our patio area wasn't nice at all. It overlooked the bin area were the rubbish is taken and the ground area at this part is awful, it is dusty with little or no grass at all. No flowers etc. This area has so much potential. A bit disappointing sitting eating your breakfast and looking at this.
The townhouse itself was nicely decorated and very clean. On closer inspection there needs to be some work updated. Our handrail was coming off the wall and the second bedroom ceiling tiles were falling off. The kitchen supplies everything required, from coffee maker, toaster, dishwasher and washer dryer. The maid puts the dishwasher on every day so there is no need to purchase dishwasher tablets. Our towels were changed everyday even though we didn't request this. Our bedding was changed quite often also.
The town houses offer little privacy between each one when sitting outside. We had a lovely quiet week until a family of 6 arrived with four very young children and the noise was unbearable. They would shout and scream all the time and the parents couldn't care less. We complained but there was nothing really done about it. We felt the hotel couldn't care.
Each townhouse area has a small pool located near instead of walking to the main pool area. We used the main pool more. The staff at the pool area which supplies towels and umbrellas etc are friendly as are the receptions staff. The restaurant at the pool is quite expensive but the staff here are very rude. When we would ask the girl for change for the pool table she would just stare at us with a rude expression and give us the change with no reply, like we were disturbing her day. Also an older gentleman serving he would come up to your table and just stand there without asking you what you would like to order, with no questions, expressions, thank you, nothing. We noticed he done this to a lot of others also. This put us off eating here. The town offers quite a selection of nicer restaurants which isn't very far away. It's a lovely walk down into the main town and back again. It is quite hilly but if you head towards the cocktail garden bar and walk through this little square there are steps that lead down into the town this way, we found this way a little bit shorter coming back.

With the few requests we did have they couldn't be sorted as either they didn't supply it or there was no staff on until the morning time to fix it. Five star - NO

Would we return - No.

  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
2 Thank dawnmjs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monica R, Sales & Marketing Manager at Monte Santo Resort, responded to this review, 13 August 2014
Dear Guest,
Thank you for taking the time to share your comments and observations following your most recent visit to our Resort. All feedback is greatly appreciated as it allows us to monitor the level of service and identify any areas which may require our attention.
We were extremely concerned to read your comments. Unlike the majority of our customers, we deeply regret that we were not able to meet your expectations.
We were very suprised to read that the 185m spacious luxury Townhouse could not offer enough privacy as these are the most requested by our repeated customer looking for a relaxing holiday.
Regarding some children's behavior, we call parent's attention if the children are disturbing our clients but we can not take responsibility of their education.
We are very sorry to see that on this occasion we were not able to meet your expectations and please accept our most sincere apologies.
I have passed all your comments to our management that will look in to improvement opprtunities.

We hope that your experience on this occasion would not deter you from returning to the Resort in the future as it would be our pleasure to welcome you back and provide you with a memorable stay.

Kindest regards,

Monica Ribeiro
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Monte Santo Resort

Property: Monte Santo Resort
Address: Rua Joao Paulo II | Lagoa, Carvoeiro 8400-556, Portugal
Region: Portugal > Algarve > Faro District > Carvoeiro
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Carvoeiro
#1 Spa Hotel in Carvoeiro
#2 Family Hotel in Carvoeiro
#2 Romantic Hotel in Carvoeiro
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Monte Santo Resort 5*
Number of rooms: 133
Official Description (provided by the hotel):
Monte Santo Resort in Carvoeiro, offers a range of modern and luxurious Suites, apartments and townhouses. Just 45 minutes from Faro airport, Monte Santo is situated on the hilltops over Carvoeiro, a historic fishing town.Whether you are looking for a relaxing Algarve holiday, a fun-filled family holiday, or a spa or golf weekend, Monte Santo will cater to your every need with 5 star luxury. ... more   less 
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Also Known As:
Monte Santo Hotel Carvoeiro
Monte Santo Resort Carvoeiro, Portugal - Algarve

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