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“Family resort”

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Vale d'Oliveiras Quinta Resort & Spa
Ranked #1 of 18 Hotels in Carvoeiro
Certificate of Excellence
Reviewed 4 July 2014

We visited in June, and had booked a standard room, which was disappointing as it doesn't have a balcony large enough to sit out on, but were upgraded to a room with a balcony. There are lots of good facilities here and well maintained, but everything is very open plan and centred around families - the childrens' play area and swimming pool is just a few feet from the main pool. The main restaurant is nice, but there isn't an adults only restaurant. The whole "oasis of calm" ambience of the resort can be (and was) shattered by a single noisy family, as the sound travels everywhere.

Staff were very helpful, pleasant and keen to please. It's a long walk (45mins-1 hour) to the coast on quiet paths and country roads - Caneiros beach is very nice with a great fish restaurant. You really do need a car to make the most of this location.

  • Stayed: June 2014, travelled as a couple
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Thank David4758
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vale O, Marketing Assistant at Vale d'Oliveiras Quinta Resort & Spa, responded to this reviewResponded 10 July 2014

Dear Guest,

Thank you so much for having taken the time to send us your opinion regarding your stay at Vale d’Oliveiras Quinta Resort & Spa.

We are pleased to read that you enjoyed most aspects of your stay including the service and kindness of our staff however we are sorry to read that your experience did not live up to your full expectations.

We will certainly take in consideration your review as a good way to improve and we truly hope welcoming you back soon.

Kind Regards,

Anne Geerlings
Marketing Assistant

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 2 July 2014

I chose this hotel because is was voted the best 5 star hotel in the area. I was not overly disappointed. The service was good, staff were very helpful. The location was a bit secluded for my liking. If you don't have a car, and miss the shuttle buses which go into the next towns including Carvoeiro, you will be looking at pouring money into taxis to get anywhere, so keep this in mind. The hotel is self sufficient and you will find all you need including a mini market on the complex. That said this resort is more for families with children I feel. Breakfast buffet is very good and has come thing for everyone. The Olive Tree restaurant is very good and they kindly kept the kitchen open for us as we checked in late to the hotel. The rooms were good with all the usual things where they are expected, however there was only one bedside table!! This is aparantly how the rooms are furnished which I thought was ridiculous, as surely nobody wants to be putting necessities on the floor? Lastly I left my t shirt in the room, which was not recovered or found when i emailed the hotel a few days after checking out. Make of this what you will.

Room Tip: Stay away from rooms facing the tennis courts, as people start playing early!
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  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank smokinhuds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vale O, Marketing Assistant at Vale d'Oliveiras Quinta Resort & Spa, responded to this reviewResponded 10 July 2014

Dear Guest,

Thank you so much for having taken the time to send us your opinion regarding your stay at Vale d’Oliveiras Quinta Resort & Spa. Your comments help us to evaluate and improve the experiences of our guests.

We are pleased to read that you enjoyed most aspects of your stay including the restaurant. Your feedback will be passed amongst the team so that we are able to improve on the service provided.

We look forward to welcome you back very soon.

Kinds Regards,

Anne Geerlings
Marketing Assistant

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 June 2014

We had a lovely stay here in a one bedroom town house, which felt brand new and was very well equipped, including outside dining table and loungers. The whole resort is spacious and well laid out, with a pool, spa, gym, shop, restaurant and lots of outside space for dining and drinks. A particular treat was that all of the staff delivered exemplary customer service - even the smallest request was handled with professionalism, including recommending and booking nearby golf courses and restaurants. Breakfast is a well stocked buffet, and the evening meal was fine although the restaurant was a bit quiet with many empty tables. That said, the evening we did eat there we were entertained by an excellent acoustic guitarist/singer - really rather special. The only downsides were that the bathroom toiletries and tea/coffee weren't topped up every day as you would expect in a hotel and the loungers round the pool were very close together - if it were busy you would feel a bit cosy with your neighbour! But overall, the room rates are excellent value for money, there are loads of on site facilities, lovely staff and it is a great holiday destination for both families and couples. And, a particular thank you to Maria in the spa, who in spite of them being very short staffed, still managed to fit in an exquisite massage.

Stayed: June 2014, travelled as a couple
3  Thank One L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vale O, Gerente geral at Vale d'Oliveiras Quinta Resort & Spa, responded to this reviewResponded 3 July 2014

Dear One L,

Thank you so much for this lovely review of your stay in Vale d'Oliveiras Quinta Resort & Spa.

I am truly delighted that we managed to meet your expectations during your recent stay. Your feedback will be passed amongst the team so that we are able to improve on the service provided.

Making guests feel special is what we strive to do each and every day, and that is why any smallest request is handled with top priority.

I look forward to welcoming you back in the near future.

Best Regards

Patrícia Correia
General Manager

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Reviewed 22 June 2014

If you are looking for a true 5* experience this resort is for you. From the moment you start down the meandering valley road passed the large villas you know you are heading for something special. No noisy bars or other hotels. The resort sits nestled into the valley it's layout and design complements the contours of the landscape. We booked a one bedroom townhouse which was excellent. Large lounge/diner which held out to a patio are with table, chairs and sun loungers. Fully equipped kitchen, very large bathroom and bedroom. As expected all fixtures and fittings were of a high quality . We overlooked the pool area. The accommodation in the resort is arranged around courtyards with some overlooking the pool and others with either a garden or valley view. One thing you do not have is noise from roads or other establishments. What you do have is perfect peace.

Excellent staff who ensure that your needs are looked after. Excellent pool service to your sun bed provided by Pablo and his team.

If you tire of the sun there is an fantastic spa, great tennis courts and for those of us who like to keep fit a fully equipped gym. If the weather is not good there is a heated indoor pool. Golf can easily be arranged by the resort.

Breakfast was buffet style with food to suit all tastes. In the evenings we sometimes ate in the Olive Tree Restaurant or ventured out. Our favourite place was Ferragudo which was about 15 mins away. Lots of excellent restaurants we recommend for fish try A Ria which sits on the quay just past the main square. On route to Ferragudo you will pass lots of other restaurants. Spoiled for choice in this area. If you do not wish to drive taxis are cheap and can be booked at reception. Overall a tremendous resort for those who do not want the bustle and ambient noise from other establishments. A truly 5* experience.

Stayed: June 2014, travelled with friends
2  Thank Rio W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vale O, Gerente geral at Vale d'Oliveiras Quinta Resort & Spa, responded to this reviewResponded 3 July 2014

Dear Rio W

Thank you very much for having taken the time to write a review on Tripadvisor.

I am delighted that you enjoyed your stay and that the product and service provided here at Vale d´Oliveiras exceeded your expectations.

I will pass your compliments to all the team and to Paulo in particular, has they were able to provide you with an unforgettable experience.

I look forward to welcoming you back to Vale d'Oliveiras in the near future.

Best Regards

Patrícia Correia
General Manager

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Reviewed 15 June 2014

We booked a two-bedroom townhouse here through Interval and spent a glorious week here. Hired a car (Avis) from Faro airport and an easy drive to the resort, though their directions from the motorway exit were far from perfect! As it is a fairly new resort, this address is not on TomTom - aim for the nearby Gramacho golf course, and follow the large blue 'Vale d'Oiveiras' signs from there.
Rooms were spacious and clean, well-equipped with washing machine, dishwasher, fruit juicer, hob, microwave and oven/grill. One complaint is that (a) there are no instructions how to use the equipment (inc the TV/dvd player/radio and surround sound system) and (b) no supply of powder for the machines - if you are here for a week or two you don't want to buy a large box and use five tablets! In similar vein, having arrived Saturday evening when the on-site shop was shut, there was no opportunity to order a 'welcome pack' of basic items which would carry you through first day or two.
Windows in bathrooms had no security locks on, and easy to go out and forget they were slightly ajar. But there was a safe in each room.
Rooms are cleaned daily and very efficiently; plenty of toiletries, towels and bathrobes; pool towels available near the various pools/health club. They had a glitch with manning the spa when we were there, but they managed, after a gentle moan, to accommodate my wife and her friend with a longer and discounted massage and set of treatments, so thanks!
Food and service in main restaurant is excellent; evening meal costs around £21 a head for table d'hote (three choices of each course). Without fail, all staff were extremely pleasant, friendly and helpful; most spoke very good English.
Main pool and pool bar were good, though maybe a little spoiled by having a few too many children running around... There is a toddlers' pool (and a children's play area), but there should also be an adults' pool, where you can relax without disturbance. Yes, of course, cater for children - but also cater for adults! We were there out of season, so I wonder how noisy this would be in the height of summer if you wanted peace and quiet... Indoor heated pool (must wear bathing cap!) and jacuzzi and sauna, all at no extra cost.
It's a ten or fifteen-minute drive into nearby towns of Carvoeiro, Ferragudo (Lidls are here) or Portimao; 5 minutes to Lagoa and a Jumbo supermarket for all sorts of supplies; many many restaurants everywhere. Driving here is weird - hardly any traffic! The resort is a bit isolated, and the roads are OK but quite narrow; generally unsigned, so a satnav really makes life so much easier, especially for any night-time driving. (Buy or load one in the UK with European maps, rather than hire from car hire companies, which will often cost around £50 for the week!)
The massages at Health Spa were absolutely excellent; it's a shame there was a few days when it was closed, as otherwise my ladies would have been down there at least for one more session... Definitely a place to return to...

Room Tip: Try to request a garden-view townhouse - much more peaceful, and you can relax on the patio.
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  • Stayed: June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Jon007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vale O, Marketing Assistant at Vale d'Oliveiras Quinta Resort & Spa, responded to this reviewResponded 4 July 2014

Dear guest,

Thank you very much for having taken the time to write a review on Tripadvisor.

It is particularly pleasant to know you that you enjoyed the service from our staff as well as your accommodation and the food in the restaurant. This type of comments make us proud of our day to day effort

It is an honor to hear you will choose us again, and we truly look forward welcoming you back soon.

Kind regards,

Anne Geerlings
Marketing Assistant

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2014

Excellent Hotel, from the clean rooms to the dinner this is a superb hotel. We had a relaxing 7days here, the staff were brilliant especially Paolo at the pool bar his service was a example to the rest. Hotel was clean throughout and it felt extremely safe and secure something i value when going away. the breakfast catered for everyone yes it was the same everyday but what more do you want? From croissants to cereal to eggs(3 types of egg) and bacon it has everything ! We ate dinner once and it was nice, superb service and excellent food. We ate several times at the pool bar the food at the beginning of the week seemed to arrive for the main restaurant then it got better and quicker once it starting arriving from the pool bar kitchen. Water is slighty overpriced at the pool bar. When you can get it cheaper at the on site supermarket seems a little odd.

The rooms were not cleaned until middle afternoon but when they were it was fine. If you needed looking after the staff were there. From reception to the pool bar to the indoor gym all staff excellent.

If you want 5 star relaxing come here. but you must hire a car about 8mins in the car from the town
Plently of great restaurants around it... here are a few... Hexagone, Onze, Ele & Ela, La Orange (very close and superb)

Easy to get to head to Pestana Golf Resort and you will then pickup signs for the resort which are clearly sign posted took about 40mins from the airport

Enjoy !

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Jonathan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vale O, Marketing Assistant at Vale d'Oliveiras Quinta Resort & Spa, responded to this reviewResponded 4 July 2014

Dear guest,

Thank you very much for sharing your opinion with us. We are happy to hear you enjoyed your overal stay at Vale d’Oliveiras Quinta Resort & Spa.

I will pass your compliments to all the team and to Paulo in particular, as they were able to provide you with an unforgettable experience.

We will certainly take in consideration your review as a good way to improve.

Next time you come back to Carvoeiro, we hope to see you again!

Kind regards,

Anne Geerlings
Marketing Assistant

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2014

I have just come back from the most amazing 10 days staying here. It was fantastic - the hotel were so helpful supporting us to book a taxi to pick us up from the airport and when we arrived we were pleased to have our room ready even though we were 3hours earlier than check in.

We stayed in the hotel and the room was beautiful - simple with a Juliette balcony looking across the mountains.

We enjoyed the set menu at the hotel restaurant the first night - fairly expensive but wonderful food and atmosphere. The hotel buffet equally never disappointed - restaurant and bar staff were always attentive, friendly and polite. I highly suggest utilising the Olive Bar - we had the tastiest burger in the bar and fab cocktails and it was always empty!

The hotel is very secluded but for my partner and I we enjoyed the 6 mile round trip walk to Carvoeira however the hotel offered a free mini bus service. If I was to go again I would hire a car as getting taxis in the evening can be expensive.

We also enjoyed laying by the hotel pool which at this time of year was fairly quiet, using the indoor pool, hot tub and sauna as well as the gym.

My partner and I were really sad to leave and is the first hotel that we both are desperate to go back to.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Jasmine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vale O, Marketing Assistant at Vale d'Oliveiras Quinta Resort & Spa, responded to this reviewResponded 4 July 2014

Dear Guest,

Thank you very much for having taken the time to write a review on Tripadvisor.

I am delighted that you enjoyed your stay and that the product and service provided here at Vale d´Oliveiras exceeded your expectations.

Our commitment is to provide the best service, the best food and all the equipment and conditions in perfect order. For that reason, we cannot thank you enough for your positive feedback.

It is an honor to hear you will choose us again, and we truly look forward welcoming you back soon.

Kind Regards,

Anne Geerlings
Marketing Assistant

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Vale d'Oliveiras Quinta Resort & Spa

Address: Barranco Fundo | Lagoa, Algarve, Carvoeiro 8400-553, Portugal
Region: Portugal > Algarve > Faro District > Carvoeiro
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Carvoeiro
#1 Romantic Hotel in Carvoeiro
#1 Luxury Hotel in Carvoeiro
Price Range: £58 - £201 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Vale d'Oliveiras Quinta Resort & Spa 5*
Number of rooms: 104
Official Description (provided by the hotel):
Whether you are on a family break, golf trip or incentive travel, our goal is always to surpass your expectations! Vale d'Oliveiras Quinta Resort & Spa is an elegant 5-star hotel and resort with 22 rooms, 2 suites and 80 townhouses. With an exceptional location, only 5 minutes from Carvoeiro and Ferragudo and close to some of the finest beaches and golf courses, Vale d'Oliveiras is a unique place to relax and discover the best of the Algarve! All rooms and townhouses are fully equipped with the highest quality fixtures and fittings and are designed to provide all the comfort you may need, whether you are on a leisure or business trip. The Monchique hills and Gramacho golf courses are the backdrop to this magnificent landscape. In addition, the resort has an abundance of stunning gardens carefully framed by the surrounding landscape. The traditional local architecture with Moorish influences provides a calm and tranquil environment. The hotel has a typical but striking interior courtyard complemented by Moorish arches and tiles designed by local artists. The low density construction integrates you fully into the landscape, making our townhouses the ideal choice for families with children or for long-term holidays. All have a typical Algarve chimney. ... more   less 
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Also Known As:
Vale d`Oliveiras Quinta Hotel Carvoeiro
Vale d`Oliveiras Quinta Resort And Spa
Vale D'Oliveiras Quinta Resort & Spa Carvoeiro, Portugal - Algarve

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