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“Lovely apartment, surly spa staff”

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Vale da Lapa Resort & SPA
Ranked #3 of 19 Hotels in Carvoeiro
Certificate of Excellence
Dundee, United Kingdom
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Lovely apartment, surly spa staff”
Reviewed 24 November 2013

My partner and I spent a week at Vale de Lapa and were blown away by the sheer size of the apartment. We'd paid for a deluxe suite and were amazed to discover it was absolutely massive! Huge sitting and dining area, great kitchen with top of the range Bosch appliances, downstairs toilet...then our bedroom, with kingsize bed, ensuite bathroom with shower, bath and bidet, plus second bedroom, with twin beds, ensuite with shower.
The apartment was cleaned every day, although when when we arrived on day one, the cleaners were still in...and it was after 4pm!!! Luckily we didn't mind, but if you had kids or elderly grandparents to worry about, you might not be so pleased!
It's a good half hour walk to the village/beach, but we didn't mind too much.
The only let down was the spa, which we'd been looking forward to using.
The first attempt to use it was around 6pm on a Monday night. Door was locked and the place was in darkness. Asked at reception and the friendly receptionist looked bemused and came down and opened the door while revealing she didn't know where the lights were! In we went, and were fairly disappointed to find the steam room switched off and the pool in darkness! Swam in the dark and sat in the bubbling jacuzzi then left. Nobody else around so you're on your own if you drown!
The other time we wanted to go was when it was raining. We'd received a letter through the door earlier in the day saying the spa was closed due to painting and maintenance but he toddled down for a look as the pool and jacuzzi were supposedly still open. On arrival, two women glared at us, shaking their heads! One woman in particular hawked that the spa was closed, no you can't come in, no no no... I felt ridiculed!! I then asked if the pool was open, as the letter had stated and she reluctantly pointed to an opening in the sliding outside doors and said "that way". Very nice!! How rude! I'd fancied some gym action but the women indicated this was not possible, even though the gym wasn't involved in the cleaning process. Strange.
All in all, the apartment was lovely and the reception staff were very pleasant. Shame about the spa experience and the particularly rude woman!!
Also, if you want to hire a car, be VERY careful indeed. There are so many scams going on in the Algarve and we were victims of a break in. Really ruined the holiday.

Room Tip: Go for deluxe suite
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  • Stayed November 2013, travelled as a couple
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Helpful?
1 Thank cat b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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Traveller tips help you choose the right room.   Room tips (179)
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English first
Setubal, Portugal
Level 4 Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 24 November 2013

Very nice room, with lots of space, with a beatiful view to the river. The Hotel is a bit far from the center of the city and from the beach. A car is needed. Nice jacuzzi, haman and sauna but the indoor pool is smalland shallow (you have to use a bathing cap), only good for the children. Nice breakfast. The staff is friendly and hellpfull. Very good value for money.

  • Stayed November 2013, travelled with family
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Helpful?
Thank Alexandra M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Axminster, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 November 2013

We have just returned from a weeks stay here booked through on the beach everything on travelling went brilliantly , we arrived at the hotel receptionist very polite and welcoming , we were in room 1 right by the pool and reception perfect as travelling with two children , on entering we were wowed very nice villas high quality appliances by Bosch . We ate in the restaurant on the 1 st night a mains can set you back up to 19€ our total bill without desert came to 60€ which seemed quite a lot but it was nice , the second day we ventured to the beach about a 35 minute walk not to bad just uphill back so be prepared in the evenings when we went out for dinner we used a taxi which was up to €7 , beach beautiful quiet but perfect, anyway next day we went on the pirate ship which took us in the caves brilliant you must do this it's €30 an adult but well worth it, now this is where our holiday went a tad sour , we decided to have a day by the pool , being abit windy and the outdoor swimming pool being very cold we decided to use the indoor pool well what we thought was the indoor it's a pool with a glass roof that becomes open by sliding doors it has a jacuzzi and links to the gym and spa , now we didn't realise that this was part of the spa , my kids 5 and 1 were happy in and out the pool having a whale of a time suddenly this man walks in in cream chinos checkered shirt in Portuguese arguing with an employee and pointing at my daughter we didn't know what this was about then later in the afternoon this employee comes up to Another lady in the pool tells her she has to wear a swim hat in the jacuzzi then comes ova to me and my children in the pool and tells me we all have to wear a swim hat I say yes that's fine we're are they she replys €4 at reception , what each? Are they joking! So me and my kids are carted out of the pool and banished to the cold pool outside I tried putting a tight €4 swim hat on my kids and the screaming I received from them was ridiculous a baby should not even be in a pool under 35 degrees so I don't know what a. Earth there playing at they should not be advertising an indoor pool if it's not the case , not only that there moaning about swim hats but the green moss and dead skin cells round the jacuzzi needs more attention my 1 year old could remove the grids and expose the filth so what's the cleaners excuse! So my conclusion this is not a family friendly hotel and certainly not a spa it wasn't even manned the whole time I was there we had to ask to put the sauna and steam room lights on talk about Heath and safety . And also don't look under the beds on the last day I stripped them they don't move furniture the dust underneath and behind and unforgivable . Really nice villas but cleaning not good disappointing holiday

  • Stayed November 2013, travelled with family
    • Value
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Helpful?
2 Thank Samantha S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luton, England, United Kingdom
Level 3 Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 18 November 2013

The staff were extremely nice! They were very helpful too. I stayed with my friend, it was last minute so we decided to get all inclusive which was amazing because you could have as much as you wanted! The snacks on the bar during the day were also included too! They had a good choice of alcoholic and non alcoholic beverages. It was a bit far away from everything else but the staff can book reliable taxis to take you to your destination of choice. Our suite was amazing as it was deluxe- pretty much lived in our own house with an amazing kitchen, which was very clean and had a brilliant view. The overall cleanliness of the resort was on point :)

  • Stayed October 2013, travelled with friends
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Helpful?
1 Thank Judith J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prestbury, United Kingdom
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 14 November 2013

Just returned from a seven night stay all inclusive. Beautiful appointed accommodation, spotlessly clean and well appointed. Hotel staff very attentive and friendly. Catered for my dietary needs effortlessly. Have no hesitation in recommending this hotel. Superb all the way.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank kim f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 November 2013

I've just read wonderful review from dennymenny. The receptionist Mariana is a wonderful person. We stayed at Mirachoro hotel in Carvoiero where she use to work. I've not stayed at vale da lapa yet. But wi having very nice people like Mariana on reception u deffo won't go wrong. Portugals a beautiful country & the Portuguese are very nice people also.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rossybo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eastwood, United Kingdom
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 10 November 2013

Our first visit to Vale da Lapa Resort and spa but hopefuly not the last .
We stayed in a luxery suite and it really lived up to the title , very comfortable , clean and finished to a high standard . We booked the all inclusive option but would be happy to go self catering as the kitchen was so well equipped that it would'nt seem a chore.
The staff at the resort were all very helpfull and friendly .
The food at the resort was of a good standard but as mentioned in other reviews was rather limited in choice , after four nights on all inclusive we found ourselves eating out .
Beautiful location close to golf courses but would recommend car hire as its a quite a hike to the town and beach .
Would'nt hesitate to stay here again had a lovely relaxing holiday.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Alonhol13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Vale da Lapa Resort & SPA

Property: Vale da Lapa Resort & SPA
Address: Estrada das Sesmarias, Carvoeiro 8400-535, Portugal
Region: Portugal > Algarve > Faro District > Carvoeiro
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Carvoeiro
#3 Spa Hotel in Carvoeiro
#5 Romantic Hotel in Carvoeiro
#5 Family Hotel in Carvoeiro
Price Range (Based on Average Rates): £
Hotel Class:5 star — Vale da Lapa Resort & SPA 5*
Number of rooms: 85
Official Description (provided by the hotel):
Amid extensive landscaped gardens and manmade ponds, this 5-star resort offers luxurious villas with free wired internet. It boasts an on-site 9-hole putting green and, outdoor pools and a Spa. All apartments are situated in 2-storey duplex villas that feature modern and stylish decor. Each unit has a large living room and a bedroom with a high ceiling and balcony. There is also a full kitchen. At Vale Da Lapa, guests can enjoy the exclusive clubhouse featuring a design restaurant and bar with outdoor terrace. Guests can sample regional flavours and carefully selected local products. Agua Hotels Vale Da Lapa also boasts a jogging trail, 2 paddle tennis courts, and a multi-use astroturf pitch. Children can have fun at the play area and children's pool. Vale Da Lapa Hotel has a private entrance to the neighbouring tennis club and several golf courses can be found in its vicinity. Caneiros and Carvoeiro beaches are less than 5 km away. ... more   less 
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Also Known As:
Vale Da Lapa Resort And Spa
Vale Da Lapa Resort & Spa Hotel Carvoeiro
Vale Da Lapa Resort & SPA Carvoeiro, Portugal - Algarve

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