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“Disappointed - definitely not a 4 star property” 2 of 5 bubbles
Review of Pestana Palm Gardens

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Pestana Palm Gardens
Ranked #3 of 19 Hotels in Carvoeiro
Certificate of Excellence
Oakham, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Disappointed - definitely not a 4 star property”
2 of 5 bubbles Reviewed 24 August 2011

If you have paid rack rate and are expecting a four star property you will be very disappointed and definitely will not get value for money. It is not a 4 star because:
1) It is set on a fairly small plot that means everything is cramped and small - some apartments designated seating areas are even in the car parking areas - gym and childrens play area are tiny as is the swimming pool
2) The beds are terrible and you struggle to get a good nights sleep- definitely need replacing
3) Interiors of apartments are looking tired and need updating with no diswasher or any washing up liquid provided
4) Cleaning is very poor - they may come in every day, but struggle to see what they do. There were 2 squashed flies on our kitchen window and were still there 3 days later when we left plus cobwebs and hairs
5) Not sure on safety standards - we had a toaster that would not turn off and caused the toast to burn, but the smoke detector failed to go off.

The ony good points were the bar and excellent restaurant - good food and service. Probably because this has been outsouced!

In summary if you have managed to get a good deal and are expecting a 2/3 star resort you may think this is ok, but if you are expecting 4 star you will be disappointed and it is best avoided.

  • Stayed August 2011, travelled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
11 Thank Paul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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612 reviews from our community

Traveller rating
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    7
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (51)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
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English first
Chester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 19 August 2011

The villas were great, we went as a family 2 adults and 3 children (15, 13, and 9) and had 2 bathrooms ( always a bonus). They are cleaned daily (except Sunday) and are well appointed with everything needed for a self catering holiday. The staff are very helpful especially the bar/restaurant staff. Carvoerio is a 15 min walk and has many good restaurants. The pool was great with lots of sunbeds which you could not "book' by putting your towel on them as they would be removed. I would recommend the Pestana Palm gardens unreservedly.

  • Stayed August 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Andy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Porto, Portugal
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 15 August 2011

This resort not far fro Carvoeiro, Algarve, is a nice place to stay. The service is very good and the personal very helpful and always with a smile to us.
The villas are quite comfortable and the ones that have a sea view have a splendid location.
The resort is near the sea, but the access to the nearby beach, Vale de Centianes, is not an easy one, specially for children and elder people. The access to Carvoeiro, if one doesn't have a car is not easy, too. And if you have one it is not easy to park there!
The swimming pool is a bit small and when we staid there it was always crowded. The place around it was not very large either.
The restaurant is very, very good, end it is worth to enjoy the meals there.

Room Tip: All of them, except villas 1 to 5 (in front of the tennis ground)
See more room tips
  • Stayed August 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Luis074
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eMalahleni, South Africa
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 27 July 2011

We were staying there last year, and decided to go back there this year with my parents. We really love the place and are crazy about Carvoeiro! Really tranquil and you just rest, lie on the beach or walk around the small town. Thank you for really friendly staff, specially at reception. Apartments are clean and just nice to sit outside and enjoy true family time together!

  • Stayed July 2011, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Chirese
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
llaneli
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 27 June 2011

just got back from a stay here,i must say ,what a great place to holiday at.
friendly staff, clean, great location for exploring, great area for wallking.
fab for nearby restaurants. in fact everything you could ask for in a holiday.
one of the best rci timeshare exchanges ever. defo going back.

  • Stayed June 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank LlaneliAlan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newcastle upon Tyne, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 4 February 2011

Great Apartment 2 bedrooms and 2 bathrooms, lounge and super kitchen and just about the best restraunt I have been in abroad.
The apartment was spotless and is great for a party of four.
Apartment opposite the pool looked very clean although we did not use it.
Breakfast and evening meals as good as you would get anywhere.
Have booked already for October 2011

  • Stayed October 2010, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Johncity7423
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cheshire
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 2 September 2010

The complex is small and 'intimate'. The villas. or townhouses are great for families of up to 5 persons. Comfortable, spacious, full air con in all rooms, lovely kitchen with microwave, cooker and oven, washer and fridge/freezer. The rooms are spacious and the lounge has a TV with Sky so there are some English progs. We were lucky enough to have a townhouse next to the pool so we just had to walk out of the patio doors and we were there! I have to rate the rooms 9/10.. Only losing points because you couldn't use the upstairs and downstairs showers at the same time because if you did one would be either scalded or frozen!!! The central swimming pool is a good size and very clean. Plenty of sun beds and umbrellas too. The pool bar is excellent, with very attentive and friendly staff. Just off this bar area is the restaurant which I am reviewing separately, but I will say that the food is excellent, service second to none, and staff superb! In fact all the staff at Pestana were extremely friendly and helpful.
The location is just a couple of minutes drive to Carvoiero, taking you down 'restaurant hill' where there are many family restaurants. We ate at several restaurants during our stay but favoured the 'O Patio' in the square (very lively and live singing most nights) and ONZE on the hill overlooking the square and next to the police station (shiver)!!!. The food at both was excellent and I will be reviewing these separately. The town of Carvoeiro is buzzing at night and shops don't shut till 12 midnight!! (a bonus for Mrs. deeferdavid and rugrats!!! There is a GREAT ice cream and crepe shop next to the square.. well worth a visiit around midnight! If you make it about 11.45 you could just make it back to Prestana for a drink at the bar where alcohol measures don't exist! All in all a lovely stay and highly recommended.

  • Stayed August 2010, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank DeeferDavid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pestana Palm Gardens

Property: Pestana Palm Gardens
Address: Praia Do Carvoeiro | Vale de Centeanes, Carvoeiro 8400-525, Portugal
Region: Portugal > Algarve > Faro District > Carvoeiro
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool
Hotel Style:
#1 On the Beach Hotel in Carvoeiro
#3 Luxury Hotel in Carvoeiro
#3 Romantic Hotel in Carvoeiro
#4 Family Hotel in Carvoeiro
Price Range (Based on Average Rates): £
Hotel Class:4 star — Pestana Palm Gardens 4*
Number of rooms: 78
Reservation Options:
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Also Known As:
Pestana Palm Gardens Carvoeiro, Portugal - Algarve

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