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“Very good apartments”

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Pestana Palm Gardens
Ranked #3 of 19 Hotels in Carvoeiro
Certificate of Excellence
Durham
Level Contributor
32 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Very good apartments”
Reviewed 26 July 2013 via mobile

Having been double booked at a sister hotel the Dom Joao II in alvor and managing to get an apartment here in carvoeiro we were apprehensive on arrival ( in case we had been double booked again!!).
We shouldn't have worried as we were greeted by a very friendly and helpful receptionist. Our room wasn't ready as we had an early flight so we had a nice lunch in the nearby pool bar with free wifi.
The apartment was lovely, two bedrooms, two bathrooms and a fully equipped kitchen. Everything was clean and tidy as they have a very good (and as already mentioned very friendly) cleaning team.
The hotel was situated out of the town but was within walking distance, as was the lovely beach nearby.
The only problem was the supermarkets were in town or a spar up the hill from the beach to the right. Ideally if staying here a hire car would be advisable as local supermarkets out of town are much cheaper.
We enjoyed our stay and our two teenage boys have informed us we are definitely returning next year!

  • Stayed July 2013
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LJMA08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sally C, Director of Sales at Pestana Palm Gardens, responded to this review, 31 July 2013
Dear LJMA08,

Thank you very much for your review of Pestana Palm Gardens, we were so pleased to hear that you enjoyed your stay with us having being reallocated from the Pestana Dom João Hotel,
and shall look forward to hearing from you should you wish to book your holidays again with us next year. We were very happy to hear that we already have your teenage sons vote!
Please let us know if we can be of assistance.
With kind regards
Sally Costa
Director of Sales
Pestana Palm Gardens
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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623 reviews from our community

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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
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Traveller tips help you choose the right room.   Room tips (52)
Date | Rating
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English first
Leyland, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 30 June 2013

Enjoyed 1 week here in May, weather was fantastic. The staff were nice and very helpful. We had a 2 bdr townhouse which overlooked the sea, and the beds & pillows were the best we have had in a long time, the pool area was nice, restaurant was very good, food a little expensive but well worth it. we had a lovely maid who put fresh flowers in one day, little touches like this are appreciated. Although location was good within easy walking distance into Carvoeiro, a car is recommended to appreciate the area. Looking forward to staying here again.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
3 Thank 19June51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sally C, Manager at Pestana Palm Gardens, responded to this review, 11 July 2013
Thank you very much for your review of Pestana Palm Gardens, we are pleased to hear the you enjoyed your stay and particulary that you found our staff to be nice and helpful as we are very focused on service at our resort. We also appreciated that you enjoyed our new bed linens. We hope to be able to welcome you back to Pestana Palm Gardens in the near future.
With kind regards
Sally Costa
Resort Manager
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Lichfield, England, United Kingdom
Level Contributor
34 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 22 June 2013

After staying at Pestana in September last year we booked again for June, we enjoyed another great holiday at Pestana, we had a townhouse (number 32) looked straight out to the ocean and again was well equipped, clean and modern.

Room Tip: Request either a seaview or a roof top terrace
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  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Nigel Lorna S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sally C, Manager at Pestana Palm Gardens, responded to this review, 26 July 2013
Thank you very much for your review, we are pleased to hear that you enjoyed your second stay at Pestana Palm Gardens and hope that we will be able to welcome you and your family back to the resort time and time again.

With our very best regards
Sally Costa
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
109 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed 20 June 2013

we swapped our timeshare from pestana promenade first visit to portugal. loved the country the people very friendly. the palms is on a clifftop location and if you like walking you can go along the cliffs its a bit rough going in places but the views are fabulous. we had a town house with seaview which also looked onto a side wall of house NO 59 with a beautiful jacaranda tree outside. lovely house very clean with a friendly maid who put flowers in for us. a very nice beach nearby with family run snack bar serving portugese dishes called O STOP .the pool was good with sun loungers always available. can recommend this hotel very much and hope to return. my one gripe is that the reception promised to mail my postcards and and nearly 3 weeks later the have never arrived

Room Tip: those beginning with 7 have lovely sea views
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  • Stayed June 2013, travelled as a couple
    • Value
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Helpful?
2 Thank susan s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
64 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 12 June 2013

Good location...about 10 minutes to town (but it is uphill on the way back although not bad), and about the same to the beach (all downhill with quite a few stairs). Pool is nice, but there's the annoying habit of people saving chairs before their butts are in them. Wifi is only available around the pool area and beware...if you're going to the pool area to check wifi be prepared to buy a beverage if you're going to sit near the snackbar otherwise the staff there may "gently" remind you that they're running a business. The wifi was supposed to be available in the "clubhouse" as well, but I wasn't able to access it there and neither was my friend I was travelling with. We had a two bedroom, 2 bath townhouse and it was really good. The only complaint I have about the place is that there are no screens on some of the windows (our bedroom) and the sliding door, so unless you want to be the midnight buffet for the mozzies best to keep the doors/window(s) closed. Kitchen was well enough equipped that we had no issues making meals. Housekeeping staff were really good. It was clean and staff in the reception area were really helpful too. Would stay here again, but I don't think I'd want to be in this area without a car.

  • Stayed June 2013, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
3 Thank jrts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ferndown, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 12 June 2013

Our stay at the Palms in early June was extremely pleasant. Our two bedroom apartment was well furnished and central and we made good use of the roof top sunloungers. The kitchen was well fitted out, although we ate out most of the time - there is a good restaurant on site and many others within easy reach. The pool area is attractive but not overlarge, with a children's pool for toddlers. All staff, from receptionionists to cleaners, were extremely friendly and helpful and made us very welcome. The gardens and palm trees are most impressive and beautifully kept. We definitely plan a return visit. But the nearest beach is a fair walk and we were pleased that we had a hire car with us to go further afield. Families with young children might find the location difficult without a car.

  • Stayed June 2013, travelled with friends
    • Value
    • Location
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    • Rooms
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    • Service
Helpful?
1 Thank Mike S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ireland
Level Contributor
55 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 14 May 2013

We swapped our two weeks in the Pestana Promanade for the Palm Gardens and found ourselves a bit disappointed by the resort although there is a very good restaurant (Pimento Preta) which does not belong to Pestana. It is located about 10 to 15 minutes walk from the town of Carveiro and although the average taxi fare from the town is 4-5 euros most people with knee or hip problems would have trouble with the hill up from the centre. I read there was a clubhouse where we thought there would be some entertainment but this was the gym,sauna, which would cost tan euros an hour if your not a timeshare owner, and library room.No jacuzzi here. The pool is small and the sun loungers are okay but those behind the townhouses need replacing or refurbishing. The townhouse we had had 2 bedrooms and no roof terrace. The kitchen had a lack of instructions in english for the oven and washing machine and the downstairs shower/ toilet room was a very tight squeeze. You definately need to hire a car to get around.

  • Stayed May 2013, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JulieMIreland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pestana Palm Gardens

Property: Pestana Palm Gardens
Address: Praia Do Carvoeiro | Vale de Centeanes, Carvoeiro 8400-525, Portugal
Region: Portugal > Algarve > Faro District > Carvoeiro
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool
Hotel Style:
#1 On the Beach Hotel in Carvoeiro
#3 Luxury Hotel in Carvoeiro
#3 Romantic Hotel in Carvoeiro
#4 Family Hotel in Carvoeiro
Price Range (Based on Average Rates): £
Hotel Class:4 star — Pestana Palm Gardens 4*
Number of rooms: 78
Reservation Options:
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Also Known As:
Pestana Palm Gardens Carvoeiro, Portugal - Algarve

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