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“Delightful. Just a few niggles” 5 of 5 bubbles
Review of Pousada Palacio de Estoi

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Pousada Palacio de Estoi
Ranked #1 of 27 Hotels in Faro
Certificate of Excellence
Peterborough, United Kingdom
Level Contributor
172 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
“Delightful. Just a few niggles”
5 of 5 bubbles Reviewed 21 June 2011

We stayed at Estoi Palace using the 4th and 5th vouchers of our 5 night Golden Age Passport (GAP), the last 2 nights of our 10 night visit to Southern Portugal. We thoroughly recommend a GAP for making the luxurious Pousadas affordable (ie 80 euro per dble per night inc b/fast if over 55 years old, slightly more if not) and enjoyed, earlier in this holiday, 2 nights at Sagres and one at Beja.
We were SO impressed at how the Lisbon Architect, G Byrne, had merged the classic with the new at Estoi especially by keeping the new building below skyline level. The ‘fit’ between old and new, both from internal and external perspectives, was beyond reproach. Several acres of estate are yet to be opened but if/when they are they will add further charm to the already delightful location.
We appear to have, unknowingly at the time, received an upgrade (Was it my smile?) to a ‘Superior’ room on floor 2 and superior it certainly was! From the floor plans it appeared that ‘Standard’ rooms (on floors 0 and 1) would be about ¾ the size but, presumably, with the same facilities (?).
Architecturally the Dining room was a disappointment and, perhaps some coloured tablecloths and a lighting ‘makeover’ could be of benefit? Staff all charming, etc, but some niggles, as follows:-
1. Internet, email in particular, is now so much an essential part of modern life that charging extra for access seems incongruous! The 3 Pousadas we stayed in all gave the first ½ hour free but, naughtily, Estoi did not advertise this.
2. What they did advertise was a 10 euro room service charge! Naughty again?
3. The breakfast choices we had, at all 3 Pousadas, was excellent but (almost?) identical on all 5 mornings! I suggest adding some variety by incorporating either some regional, or daily, ‘specials’. For example could the 5 mornings of scrambled egg be varied by incorporating boiled and fried eggs on a rota?
4. We tried to arrange, by (free!!) email as we travelled, to arrive a day early. We thought that offering the GAP rate of 80 euro was a win-win situation but we failed to persuade the Pousada of this (so we stayed elsewhere!)

Estoi is a pleasant and quiet small town to wander around. The street map, from the Pousada reception, only shows one restaurant and it’s within (5-6 mins) walking distance (…Vitor). This is a true ‘locals’ restaurant –nothing posh, just good quality (eg fish) and excellent value.

  • Stayed June 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank rennatian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MartaCruz, E-commerce Management at Pousada Palacio de Estoi, responded to this review, 27 June 2011
Dear Guest,
We are glad you have enjoyed your stay at the 3 Pousadas you have been to.
Thank you very much for your remarks on the exterior and interior details of the Pousada, and for the recognition of the work of Gonçalo Byrne. When visiting North of Portugal, you will certainly enjoy the restoration made to Pousada de Amares by the recently awarded Pritzker Prize, Eduardo Souto de Moura.
Thank you also for the appreciation on the upgrade and for the nice comments on the staff performance.
We will take in consideration your feedback on the restaurant ambiance, the internet, the room service, the breakfast choices and the issue of arriving early. The information about having the first ½ hour free will definitely be displayed or provided at the reception of the Pousada. The room service charge is indeed established on this Pousada, and it is also very important that guests are aware of it.
Estoi is indeed a lovely village and is a 20 minutes drive from Faro city centre.
We would be delighted to welcome you again,
Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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636 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (124)
Date | Rating
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English first
netherlands
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 17 June 2011

My dream hotel. Beautiful surroundings, very friendly staff, a great pool (with swallows), a very comfortable room. What more could you wish for?

Stayed June 2011, travelled as a couple
Helpful?
3 Thank bagelsUtrecht
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MartaCruz, E-commerce Management at Pousada Palacio de Estoi, responded to this review, 21 June 2011
Dear Guest,
What more can we ask for than having satisfied guests like yourself?
Thank you for your review and we are very happy that you had a wonderful stay.
We would be delighted to welcome you again,
Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 6 June 2011

Our favourite Pousada in a wonderfully peaceful location!
We loved the contrast between the playful pink palace and the modern rooms and pool area.
It was a pity we could only nominate one member of staff because they were all wonderful!
Delicious regional food at fair prices.
Room spacious, modern and cleaned to the highest standards.
We stayed for a week and enjoyed every minute.
It was our second stay and certainly not our last.

  • Stayed June 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank demandingtravelleruk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MartaCruz, E-commerce Management at Pousada Palacio de Estoi, responded to this review, 15 June 2011
Dear Guest,
We are thrilled to know your stay at Pousada de Faro has exceeded your expectations.
Thank you very much for such nice comments on the architecture, rooms, staff performance, the food and pool area.
We will be delighted to welcome you again, until then,
Kind Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seville, Spain
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 2 May 2011

Excellent service, excellent food -breakfast and dinner- (with really good prices), nice but small spa.
Large modern room.
Not in Faro, but EStoi (quieter), 15 minutes from Faro.
Good for a peaceful and romantic weekend

  • Stayed May 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank meri2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MartaCruz, E-commerce management at Pousada Palacio de Estoi, responded to this review, 5 May 2011
Dear Guest,
Thank you very much for taking the time to post such a positive review on the staff, restaurant and spa at Pousada de Estoi.
We feel that even though the Pousada is 10km away from Faro, it is well-located when visiting Algarve and believe the swimming pool area and also the gardens that surround it are very romantic.
We are very pleased that you have enjoyed your stay and look forward to welcoming you back soon.
Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 25 April 2011

This Pousada recently opened & is a wonderful modern hotel; the rooms are excellent & the grounds are really something; good location for exploring the Algarve; the only negative is that dining room feels like a cafeteria-food is good but the the design is lacking

  • Stayed April 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank jlipof
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MartaCruz, E-commerce management at Pousada Palacio de Estoi, responded to this review, 28 April 2011
Dear Guest,
Thank you for taking the time to post this review.
We are glad you have enjoyed your stay at Pousada de Estoi.
We would also like to thank you for your positive remarks on the rooms, location and the grounds.
In order to improve, we will take your helpful comments on the dining room in consideration.
Pousada de Estoi opened in 2009 - a project signed by Gonçalo Byrne, a famous portuguese architect, - and was built in the old 18th-century Estoi Palace.
The pousada is located in the small town of Estoi, 10km away from Faro, the Algarve’s capital city.
We will be delighted to welcome you again at Pousadas de Portugal.
Best Regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London UK
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 22 December 2010

Loved the new design which contrasts wonderfully with the original palace and gardens. The rooms are well designed with very comfortable hard beds. Much less impressed by the penny-pinching of the management - everything is chargeable: €3 for water left in the room, €10 per room service order, €3 for spa slippers. The food in the restaurant and at breakfast is to the lowest standard they feel they can get away with - I thought Pousadas had progressed beyond that but they proved me wrong. I will go back but will bring my own food!

  • Stayed October 2010, travelled with family
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
5 Thank DavidLondonUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisboa
Level Contributor
236 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
4 of 5 bubbles Reviewed 30 October 2010

This is a great place to stay if you want realax away from everything. The landscape invades the soul, the palave athosphere is romantic and carries you away to another era. The service was good, not amazing. The bedrooms are good and modern has expected, no surprises there too. What makes this place worth of a stay is the fact that we are enticed to stop at very corner to savour each architectural details the palace rooms are from the seventeen hundreds with opulent frescoes and woodwork.
Very very nice place to stay.

  • Stayed October 2010, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank MarMourinho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager-Pousadas, Manager at Pousada Palacio de Estoi, responded to this review, 2 November 2010
Dear Customer, thank you for your wonderful remarks, which we have shared with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon. Best wishes. The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pousada Palacio de Estoi

Property: Pousada Palacio de Estoi
Address: Rua de Sao Jose, Faro 8005-465, Portugal (Formerly Pousada de Faro - Estoi Palace Hotel)
Region: Portugal > Algarve > Faro District > Faro
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 27 Hotels in Faro
Price Range (Based on Average Rates): £
Hotel Class:4 star — Pousada Palacio de Estoi 4*
Number of rooms: 63
Official Description (provided by the hotel):
The luxurious Pousada de Estoi, the Estoi Palace, born out of the recovery of an old eighteenth century palace, is located in the village of Estoi only 10 km from Faro. This palace once belonged to Jose Francisco da Silva, Viscount of Estoi, and was opened in 1909. In 1987, it was purchased by the Town Hall of Faro, and in 1977, it was considered a property of Public Interest. A project by architect Goncalo Byrne, this hotel in Faro has a Health Club where you can enjoy a Turkish bath, sauna, tropical showers and heated indoor pool with a whirlpool. In a region with great gastronomic traditions you can find the Visconde restaurant, one of the Algarvian establishments which include fish and fresh seafood. The whole menu is inspired by Portuguese cuisine and exhibits a genuine form of art for good eating. Don't miss out on the deserts from Algarve made with figs and almonds grown locally. Experiencing the Pousada de Estoi is a pleasant journey with a combination of the classical, Baroque and contemporary elements that will definitely be a memorable experience. ... more   less 
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