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“Nice place to stay for a few days”

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Pousada Palacio de Estoi
Ranked #1 of 28 Hotels in Faro
Certificate of Excellence
Berlin, Germany
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Nice place to stay for a few days”
Reviewed 3 July 2014

beautiful location with great views to the coast; Service sometimes a bit arrogant - still nice; In the evening the public toilets are not very clean; the system is a little off, so a rental car is needed; the castle is restored properly.

  • Stayed June 2014, travelled with friends
    • Value
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Helpful?
1 Thank Achim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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702 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
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Traveller tips help you choose the right room.   Room tips (130)
Date | Rating
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English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 July 2014

A place to remember. Exceptional location, excellent service. I do recommend. Historic building, with a modern hotel facility built with comfortable and clean rooms. It is far from the beach, but the swimming pool is excellent.

  • Stayed June 2014, travelled with family
    • Value
    • Location
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Helpful?
1 Thank Imara F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Genk, Belgium
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 July 2014

Hotel is really amazing.
The old part so beautiful, the new part nicely fits in.
Room and bathroom very spacious, nice terrace
Reception staff is ok
Restaurant staff is hasty, like they are doing a canteen job
Especially breakfast reminds me of a youth hostel: there was something missing every day (one day no coffee cups, the other day no glasses, the third day again no coffee cups, sugar I had to search for every single day,...) and if mentioned to the personnel there was almost no reaction.
Really a shame because the hotel has so much potential!
Note:
We stayed in another Pousada in the North (in Guimaraes) and also there the restaurant is the minor factor (although breakfast in Guimaraes was really good, dinner experience was a disaster). I would say : Pestana do something about it, because it takes the hotel experience down and that is really a shame.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ann R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Redditch, United Kingdom
Level 5 Contributor
55 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 23 June 2014

First of all, I was very worried by previous reviews about the supposedly poor service at the restaurant. I shouldn't have been at all! There are two new waitresses who help things move along swiftly, without the long waits others have mentioned. The waiting staff are lovely, service was attentive, friendly and second to none. I must mention Renato, who is a wonder to watch working, a real asset to the company, and his service made our holiday.

The food was among the best I have tasted, especially the swordfish on Sunday night. As a previous reviewer mentioned, the breakfast was a little underwhelming, but was sufficient, and then too the serving staff very welcoming and hardworking.

Now to the hotel itself, what an absolute joy it was to stay there. Such a relaxing atmosphere, with stunning grounds. The pool was constantly clean, with bar service. Had to wait a little while one afternoon for a member of staff to come to the bar (there is a telephone to ring reception if no-one is there) which was only slightly inconvenient. Also, the steam room wasn't very steamy, but the sauna was great.

I would recommend hiring a car, as Estoi is quite isolated in itself. The harbour and beach in Faro is lovely. You can take a ferry from Olhao to a really nice island called Armena, which has wonderful views of the hills, and a lovely beach.

Rooms very comfortable. I am an incredibly fussy sleeper, especially with pillows, but the bed and pillows passed with flying colours. Plenty of English speaking channels on the television. We even found ourselves watching Harry Potter one night. Free use of safe, wifi and air conditioning, which we expected to have to pay for. PRINGLES AND WATER ARE NOT FREE. We thought they might be complimentary for some reason, until we found them on our hotel bill the next morning, at minibar prices, ouch.

We also did not realise you could ask for bath robes at reception. Also, our bed sheets were not changed... this is because we did not find the card that you place on the bed for them to be changed.

If you are thinking of booking, I would recommend to. If you already have, I am very jealous :)

Thank you for a wonderful holiday. Will definitely be staying in more Pousadas in the future.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank Steffateetee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cotswolds, United Kingdom
Level 3 Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 20 June 2014

We did not know what to expect, when we booked it - but were glad we stayed.

I have noted the previous 6 or 7 reviews and agree with most of them, it is so nearly very special.

Reception staff were very good, tho how one lady is expected on occasions to do everything herself on her own defies belief!

Very slow service in restaurant and lack of staff, and why the tables are not cleared promptly I fail to understand, though the local birds loved their feasts. The bar is hopeless, certainly no chance of having an aperitif on the one seat they have. Having just come from The Pestana Alvor Praia, the breakfasts were disappointing, and you even have to go and fetch your own individual coffees. The TV in the room was the smallest I'd ever seen. The views over the unkempt gardens a disappointment. No coffee & tea facilities in the room is not acceptable.

The restaurant Galeria over the road was a blessing. I suggest a manager from the Alvor Praia needs to spend a week at The Estoi Palace to get their house in order - Shame really as it IS an amazing hotel.

Room Tip: I guess the higher the better
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  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Anton47SalcombeG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newcastle upon Tyne, United Kingdom
Level 5 Contributor
56 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 14 June 2014

Have just got back today from a week long stay at this hotel and we absolutely loved it. We wanted peace and quiet, and we hoped this hotel would provide it - and it did.

The hotel is situated away from the coast, but is only a 15 minute taxi ride costing approximately 22 Euros from the airport. Faro is a 25 minute bus ride away, but might as well be another world away.

We cant help thinking some of the criticisms of this hotel are a little harsh. Yes, the rooms are modern, and in a modern block, but this isn't something they try to hide.

The rooms are large, spacious and airy, and each has a balcony. Admittedly we were initially disappointed that our room on the first floor lost the sun early in the evening, and as has been mentioned, you cant watch the sun set over the hills, but we quickly found that the relative cool of the balcony was a blessing when the temperature soared.

There are however no awnings or parasols provided for the balconies, so it can get very hot when the sun is directly on them. However, the views over the orange groves and town beyond are beautiful. The gardens are well laid out, and we had fragrant honeysuckle beneath our room, which smelled delightful in the evening. We were even able to watch a nesting stork on a building not too far from the hotel from our balcony.

The rooms are equipped with a television offering over 60 free channels, a hairdryer (with fast and slow settings - a real blessing) and a safe and mini bar. It was a shame there was no tea and coffee making facilities, but we knew this was something they didnt offer in advance. You can get facilities most of the day and night via room service, but you will find a 5 Euro charge applied as standard.

The rooms come with a bath and shower, as well as a hand held shower for hair washing separately. Our room even had an "SOS" alarm in the bathroom in case of emergency. Water temperature was generally very good, as was the water pressure. Ample towels are provided.

The housekeeping staff were fantastic - stocks of toiletries were replenished daily, and we didnt find the sizes of the shower gels shampoos etc to be any smaller than many other places we've stayed. The air conditioning in the rooms was spot on - very easy to use, very responsive and whisper quiet - a blessing as this is normally something that keeps me awake at night.

I think the rooms on the first floor are the best - you get the benefit of the views, without being overlooked - on the 2nd floor you most certainly have the views but some of the rooms and balconies are adjacent to the pool area, and this may be offputting for some. The ground floor rooms don't benefit from the views, but again are not overlooked.

The pool area was immaculately clean, with ample sunbeds and parasols for all of the guests. Towels for use round the pool are obtained from the reception, and are free.

The pool bar opens around 11 a.m. each day and offers a small but reasonable selection of food and drinks, and you can always get more substantial food from the terrace at lunchtime should you wish.

We were able to have platters made up and took them back to our room later in the afternoon. The staff are so friendly and willing to help that little seemed to be a problem.

There is a small gym near the spa, and there are daily offers on the spa treatments available throughout the week, although the prices were a little on the high side. The small indoor pool was popular with the families with small children (not that there were many staying during our time there - if there were, we didn't see/hear many! Quiet was what we wanted, and quiet was what we got - there were seldom more than 20 people maximum round the pool, all peacefully enjoying the facilities). If you like music, noise and "activities" this isnt the place for you, and you'd be better off heading for Faro instead.

We dined three nights at the hotel, and service was good. Dinner is served from 7.30 onwards. Even though the hotel was quite busy the staff were efficient and attentive, and there was only one night where we had to wait around 30 minutes between our main course and dessert. The menu is fairly standard, but the food was well cooked. Agreed, you can buy cheaper elsewhere in the village, but eating on the terrace watching the sun set over the hills was worth a little extra. They also offer a daily special menu which is very good value and includes a free drink - alcohol or soft drink.

Beware the bar prices are relatively expensive - two glasses of port were 12 euros, whereas we bought a very fine bottle of white port from a local supermarket for 5 Euros!

Breakfast is a buffet and is excellent in terms of choice. There were fresh fruit, breads and pastries, toast, jams and preserves, fruit juices, tea, coffee, cereals, chilled yoghurt, fruit salads, various assorted cold cooked meats and fabulous cheeses, bacon, scrambled eggs, fried bread, sausages and beans. There was even sparkling wine for those who felt up to it.

The gardens are very pretty and thoughtfully laid out. A lot of care has gone into renovating this Pousada, and the staff are the jewel in the crown, especially Monica on reception, who very helpfully was able to provide us with a power adapter, saving our holiday (if I couldn't recharge my Kindle I would have been really upset, and had omitted to pack our own adapter).

Yes, the furniture in the public lounges is basic and modern, but it's robust and stands up to daily wear and tear, which I daresay is why it was chosen.

There are a few cafes and restaurants in the village, but the best is just a very short walk from the hotel - turn right out of the entrance, walk up the back street and the hotel is ahead of you at the junction.

The bus stop for services into Faro is a bit of a find, but the hotel will provide you with a map and bus timetables, and there's a handy cafe just next to the bus stop where you can get a drink or a snack while you're waiting. Buses are air conditioned and comfortable, and the fares are inexpensive (around 3.20 Euros into Faro one way). You dont have to have a car to enjoy Estoi.

We had a wonderful week here, and I would very happily return (hopefully before too long). Thanks to everyone at the Pousada for such a lovely stay. We thoroughly enjoyed it.

Room Tip: We had room 109 - probably the balcony with the least sun due to the angles of the rooms adjacent...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Scotchontherocks88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cheshunt, United Kingdom
Level 3 Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 10 June 2014

We arrived 4th June and left Sat 7th. Checking it was fairly straight forward and the staff friendly. As per other reviews, despite the well restored main building, the rooms are modern. We too had a balcony. We ate in for the first night and thats were it all went wrong. The service (as remarked by others) is very slow. The food, whilst ok, was not up to the standard of other Pousadas we've stayed in. Over cooked duck, Wild bore stew that wasn't particularly gamey so could have been beef (?) and herb crusted fish that wasn't herb crusted. It did have some green goo on it, but not herby. 3 courses and 3 hours to get it out :(. Can't fault the staff, i just think there wasn't enough of them. There was many a plate that wasn't going to get washed that evening either (they were getting dropped left right and centre) couldn't help but be reminded of Fawlty Towers that evening.
The following 2 evenings we ate at the little restaurant at the top of the road (Galeria Dos Sentidos) 5 mins walk. Simple honest food, great staff and a proper price.
Can't help thinking that if the Hotel restaurant sorted it's self out, it could be something special. As it is, it lets the hotel down in a big way (did i mention seriously overpriced for what they serve?).
Breakfast was good as were the other facilities (pool, sauna etc)
The rooms were comfortable although the shower seemed reluctant to deliver consistently hot showers.

Room Tip: I think all rooms are the same, at least 8, 9 and 10 were
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mavrik64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pousada Palacio de Estoi

Property: Pousada Palacio de Estoi
Address: Rua de Sao Jose, Faro 8005-465, Portugal (Formerly Pousada de Faro - Estoi Palace Hotel)
Region: Portugal > Algarve > Faro District > Faro
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 28 Hotels in Faro
Price Range (Based on Average Rates): £
Hotel Class:4 star — Pousada Palacio de Estoi 4*
Number of rooms: 63
Official Description (provided by the hotel):
The luxurious Pousada de Estoi, the Estoi Palace, born out of the recovery of an old eighteenth century palace, is located in the village of Estoi only 10 km from Faro. This palace once belonged to Jose Francisco da Silva, Viscount of Estoi, and was opened in 1909. In 1987, it was purchased by the Town Hall of Faro, and in 1977, it was considered a property of Public Interest. A project by architect Goncalo Byrne, this hotel in Faro has a Health Club where you can enjoy a Turkish bath, sauna, tropical showers and heated indoor pool with a whirlpool. In a region with great gastronomic traditions you can find the Visconde restaurant, one of the Algarvian establishments which include fish and fresh seafood. The whole menu is inspired by Portuguese cuisine and exhibits a genuine form of art for good eating. Don't miss out on the deserts from Algarve made with figs and almonds grown locally. Experiencing the Pousada de Estoi is a pleasant journey with a combination of the classical, Baroque and contemporary elements that will definitely be a memorable experience. ... more   less 
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