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“dont stay here”
Review of Stay Hotel

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Stay Hotel
Ranked #9 of 28 Hotels in Faro
Lurgan, United Kingdom
Level 5 Contributor
71 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“dont stay here”
Reviewed 1 May 2013

Stayed 2 nights in this hotel and found the rooms very small and basic walls were very thin and you could hear every noise in the room beside you and above you if you were not down early for breakfast the choice was very limited as they didn't seem to top it up and the staff didn't speak very good english, and where not friendly

Room Tip: Don't stay here
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  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank skanker7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LuisCatarino, Gerente at Stay Hotel, responded to this review, 7 June 2013
Gostaríamos, antes de mais, de agradecer o seu comentário.

Relativamente à situação no decorrer do serviço de pequeno-almoço, informamos que tentaremos resolver com a maior brevidade uma vez que a origem do mesmo está identificado. Podemos adiantar que o problema não se coloca sempre, apenas se coloca em alguns momentos e com a conjugação de determinados factores.

Na expectativa de o receber em breve no Hotel Santa Maria.



Thank you very much for your review.

Regarding the problem with breakfast service we are going to try to solve the problem as soon as possible since the source of the problem is identified. We can say that this situation is not on regular basis, are very punctual and only when a number of factors combine.
The superior room type is larger than the standard that is a bit small.
Looking forward to welcome you again in Hotel Santa Maria

Luis Catarino
Director Geral
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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370 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (37)
Date | Rating
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  • Dutch first
  • English first
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English first
Nottingham, United Kingdom
Level 4 Contributor
45 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 28 March 2013

Although I had booked a single room I was allocated a twin room which along with the bathroom and the rest of the hotel was very clean.
I only stayed for one night and did not arrive until the late evening but the gentleman on reception was extremely helpful and provided me with a map pointing out the bars and restaurants which would still be open late evening. He also pointed out the railway station and the best route to walk to it for my onward journey the next morning.
I was pleasantly surprised at the quality of the breakfast as along with the expected cold meats, cheese etc. there was hot food - scrambled eggs, beans, mushrooms, sausages.
The breakfast room was clean with staff in attendance to clear away used plates etc.
There is a restaurant at the hotel which serves lunch and dinner.
The hotel is located a 5 minute walk from the marina and a 10/15 minute walk to the train station.
Overall a good quality hotel which I would recommend for a short break in Faro.

  • Stayed March 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tom186356
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LuisCatarino, Gerente at Stay Hotel, responded to this review, 7 June 2013
Gostaríamos antes de mais de agradecer o seu comentário uma vez que nos ajuda a melhorar os serviços existentes no Hotel.
Estamos muito satisfeitos em saber que a sua experiencia no Hotel Santa Maria tenha estado de acordo com as suas expectativas e que recomenda o nosso Hotel a outras pessoas.
Na expectativa de o receber em breve no Hotel Santa Maria.

Thank you very much for your review as it gives us tools to improve the service to our guests.
We are very pleased to know that your experience in Hotel Santa Maria was good and that you recommend our Hotel.
Looking forward to welcome you again in Hotel Santa Maria

Luis Catarino
Director Geral
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
nottinghamshire
Level 4 Contributor
32 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 17 February 2013

We stayed at the hotel as we were competing in a kettlebell competition The room was average we had booked for a double superior room. However the room we were given was average.

Overall the accommodation was good food okay with good choice and a nice place to stay

We will be returning for another competition later in the year and will definitely consider staying here again

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jrtNottinghamshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LuisCatarino, Gerente at Stay Hotel, responded to this review, 7 June 2013
Google Translation
Gostaríamos antes de mais de agradecer o seu comentário uma vez que nos ajuda a melhorar os serviços existentes no Hotel.
Estamos muito satisfeitos em saber que a sua experiencia no Hotel Santa Maria tenha estado de acordo com as suas expectativas e que recomenda o nosso Hotel a outras pessoas e que planeia voltar.
Na expectativa de o receber em breve no Hotel Santa Maria.

Thank you very much for your review as it gives us tools to improve the service to our guests.
We are very pleased to know that your experience in Hotel Santa Maria was good and that you recommend our Hotel to other and consider returning to our Hotel.
Looking forward to welcome you again in Hotel Santa Maria

Luis Catarino
Director Geral
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 February 2013 via mobile

Great hotel in an excellent location. Booked through booking.com and got a great deal. I booked a standard single and was given a nice double room for the same price. Rooms were a good size and had ac. We were there for a sports comp and it was a great base for our team

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MissLynneP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LuisCatarino, Gerente at Stay Hotel, responded to this review, 7 June 2013
Google Translation
Gostaríamos antes de mais de agradecer o seu comentário uma vez que nos ajuda a melhorar os serviços existentes no Hotel.
Estamos muito satisfeitos em saber que a sua experiencia no Hotel Santa Maria tenha estado de acordo com as suas expectativas e que recomenda o nosso Hotel a outras pessoas e que planeia voltar.
Na expectativa de o receber em breve no Hotel Santa Maria.


Thank you very much for your review as it gives us tools to improve the service to our guests.
We are very pleased to know that your experience in Hotel Santa Maria was good and that you recommend our Hotel to other and consider returning to our Hotel.
Looking forward to welcome you again in Hotel Santa Maria

Luis Catarino
Director Geral
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Amsterdam, The Netherlands
Level 4 Contributor
40 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 14 February 2013

We stayed here for one night. I got a great deal through booking.com. Paid 24 euros including breakfast. My review is based on this price. I think if it was more expensive lI would rate it differently. Maybe one star less.

The reception greeted us friendly. Gave us all the information we needed to know about our stay. We arrived early but were able to get into our room right away. The wifi is different on each floor and therefore fast. The room was rather oddly shaped but decent size. It looked new and was clean and quiet. The bathroom is small. I almost fell from the toilet as the seat was loose which I though was little bit dangerous! They should have checked it.

The location is good but then again Faro is very small so everything is in easy walking distance. The shopping area is one street behind the hotel. We walked to the mall (Forum Algarve) which took us about 20 minutes. The bus terminal is a short 5-10 min walk. Make sure to not take small streets. You might end up walking longer than needed.

We left early to catch the bus to Seville and didn't have much time to eat breakfast. We asked whether we could take it to go and they were kind enough to give us a paper box to put some fruit and bread in it. We appreciated this.

  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank yogi1919
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LuisCatarino, Gerente at Stay Hotel, responded to this review, 7 June 2013
Gostaríamos antes de mais de agradecer o seu comentário uma vez que nos ajuda a melhorar os serviços existentes no Hotel.
Estamos muito satisfeitos em saber que a sua experiencia no Hotel Santa Maria tenha estado de acordo com as suas expectativas.
Na expectativa de o receber em breve no Hotel Santa Maria.

Thank you very much for your review as it gives us tools to improve the service to our guests.
We are very pleased to know that your experience in Hotel Santa Maria was good and within you expectation.
Looking forward to welcome you again in Hotel Santa Maria

Luis Catarino
Director Geral
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paris, France
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 October 2012

Greeting was friendly and helpful. The location of the hotel is good.
But the room was (much) smaller than others in the same category, and slanted, ie the bed was across the room diagonally, and therefore taking up most of the space. Things started going wrong in the morning : the ceiling in the bathroom started leaking in the shower, which woke me up. Then a cleaning lady came in without knocking at 9 am and caught me standing naked in the middle of the room - awkward. I decided it was time to go down for breakfast - but the hot option was over, and I was explained there wouldn't be any more brought out, as they had run out. Now, I really don't see the point of advertising serving breakfast till 10.30 if you've run out of decent things to serve by 9.30!
Overall, I can't say I would recommend this hotel :(

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KlowiC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Faro hotels

Dublin
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 30 October 2012

I stayed here with my partner at the end of October 2012 for one night (Saturday). We had a problem with our flight and had to stay in Faro over night. The airport tourist desk suggested here and we weren't dissapointed. The hotel is 7-8 mins walk from both the bus & train stations, in the middle of the shopping & restaurant area of Faro. We didn't have a booking and were more than happy to be offered a double room for €50 B&B. This was the room price, not the charge per person. It was one of their smaller rooms but it was very clean as was the ensuite. We could have had a bigger room if we wanted, for about €65. The room was nicely decorated and had a balcony with rooftop views and air conditioning. Breakfast was also a pleasant suprise. There was a selection of cereals, cold meats, cheeses, fruit, breads, pastries and hot "Irish\English" breakfast sausage, egg, etc.
This place is a little gem and is well worth it's 3 stars. I recommend it !!!!

Room Tip: The hotel is on a quiet road so if you get a room to the front it should be quiet. The hotel backs o...
See more room tips
  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Harry_the_H0rse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Stay Hotel

Property: Stay Hotel
Address: Rua de Portugal 17, Faro 8000-281, Portugal (Formerly Hotel Santa Maria Faro)
Region: Portugal > Algarve > Faro District > Faro
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #9 of 28 Hotels in Faro
Price Range (Based on Average Rates): £
Hotel Class:3 star — Stay Hotel 3*
Number of rooms: 60
Official Description (provided by the hotel):
Located 20 meters from Rua Santo Antonio and 200 meters from the Faro Marina and the Jardim Manuel Bivar, the STAY HOTEL Faro has a terrace, a bar and free Wi-Fi throughout the premises. The rooms of STAY HOTEL Faro have simple furniture, tile floors, and other typical regional elements to make you feel welcome. Some rooms have a bathtub in the bathroom. The STAY HOTEL Faro offers you a buffet breakfast with a wide range of sweet and savoury dishes. The STAY HOTEL has facilities including a tourism desk and a ticket service at your disposal to help make your stay special and unique. Our dedicated staff will provide you with any information you need. The historic city centre and cathedral are a pleasant 5-minute walk from the STAY HOTEL. ... more   less 
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