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“4 Stars and a Certificate of Excellence? In 2014? Really?”

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Belmar Spa & Beach Resort
Ranked #6 of 52 Hotels in Lagos
Certificate of Excellence
Reviewed 15 July 2014

Maybe at one time Belmar was a truly excellent hotel, there are definitely some signs of it, but it really seemed to be a good bit past it's prime with a number of negatives. We enjoyed our stay in Lagos despite the negatives, but this hotel really leaves a lot to be desired. It wasn't awful, we just expected a lot more based on the price and rating.

Let's start with the positives... Good location near a nice strip of beach with a good beach bar/restaurant nearby (Campimar). Also, the views from the pool areas of the hotel were very nice.

Now, on to the less positive...

1. With a few exceptions (the person I corresponded with via email and one person who drew a map out for us), the staff seemed generally indifferent to our presence. For a 4 star hotel, we spent a lot of time waiting and when we did speak to staff, they generally kept their responses as short and unhelpful as possible. On checking in, we were shoved a stack of papers to sign and fill out without so much of a greeting. Check out was pretty similar. My girlfriend speaks Portugese and had a bit better luck getting more information out of them speaking Portugese than English, but still it was clear that the hotel wouldn't be much help with finding things, getting recommendations, etc. For example, when my girlfriend was trying to find a nail salon, they refused to call saying the place was closed, despite us later being able to reach the place by phone on Skype.

2. The room itself was decent, but badly in need of painting. Numerous paint discolorations and chips, etc. Not 4 star maintenance by any stretch.

3. Wifi was spotty. My laptop was able to get the signal most of the time, but our mobiles (iPhones) often had a hard time picking up their wifi. In 2014 a 4 star hotel needs reliable fast wifi.

4. We're all for saving the environment, but a beach hotel that will only change towels 2x per week or pay a charge? Towels get soaked and sandy, it's unavoidable when you're at the beach and pool. To make matters worse, the room had very poor ventilation (and no fan or window that could be left open when you leave the room), so towels wouldn't really even dry at all when you weren't in the room. When we were in the room, we had to leave the patio door open and the AC fan on in order to get some air flow and get the room to seem less musty.

5. No replacing of bath products unless we asked for them. I think even Holiday Inn replaces bath products without you asking?

6. The breakfast was included, so I won't dwell on it much, but it really wasn't very good at all, worst we had at any hotel in Portugal.

Finally, and perhaps most symbolic of our stay, I was going thru some papers they had left on the table in our room and one of which was a feedback questionnaire - but it was filled out already by the previous guest to stay in the room! Seems a pretty clear signal that Belmar doesn't care much what their guests think.

Room Tip: If you're going to stay here, get a room not on the ground floor so you can leave the patio door...
  • Stayed: July 2014, travelled as a couple
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6  Thank AJude10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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404 - 410 of 833 reviews

Reviewed 7 July 2014

From start to finish, the Belmar Spa and Resort was excellent! The staff were friendly and went that extra step further than most normal hotel staff. When we arrived, my friends had bought lovely decorations for our room as we were celebrating my hen do – when we got into our room, the staff had decorated the room with my friends decorations as well as their own, making it look spectacular! They had also laid out a bottle of sparkly and from then on the trip just got better and better! There were so many little touches that made this place fabulous, not to mention the fantastic apartments which felt like home - everything that you wanted including spotless rooms, bathrooms, kitchen and an amazing balcony! The pools were lovely, lots of sunbeds, not too crowded and the restaurant and bars were nice and had helpful staff.
Logos is a lovely place to visit whether you're there for a family holiday or like ourselves for a girls holiday! Lovely restaurants, great nightlife - especially Whyte's and Joe's Garage and fab weather! I can't wait to go back!
Thanks again Belmar – we’ll be seeing you again soon I’m sure!!!

Room Tip: The two bedroom apartments are great if you're on a family or friends holiday. Amazing facilitie...
  • Stayed: June 2014, travelled with friends
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2  Thank Soapy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2014

What can I say, first of all please please ignore all the other reviews about the staff in the place being rude and unhelpful!!

I can honestly say the staff couldn't do more for my group of friends. We were visiting the Belmar for a mini break/hen do and had some surprise requests to make the trip so much more special, nothing seemed to much trouble for them and all our requests were carried out to a T before arrival.

The apartments were amazing and decorated to such a high spec. Having gone self catering most years in several european countries, this was like a home from home..maybe better.......blender, ice crusher, full oven/hob, dishwasher, microwave, kettle, toaster, iron, etc. everything you could possibly need.

The hotels food was lovely, you must try the piri piri burger - so spicy but so good!!

The beach is a few minutes walk from the hotel and about a 10 minute walk up a little hill there is a super market, which when we said we were rfom the Belmar kindly gave us free lifts back to the hotel with our shopping.
A short taxi ride in to Lagos centre will cost you €5/6 which reception will book for you .... and if your there to party a little I definitely recommend the bar Joes Garage!

All the pools are lovely and are spaced out around the complex so you never feel like its over crowded.

I would definitely go back!!!

Thank you again for making the trip so special for me and the girls! We wish we were still there!!

Room Tip: The 2 bedroom apartment as a very spacious living room/dining room, big kitchen and balconies, as we...
  • Stayed: June 2014, travelled with friends
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1  Thank Miniskirts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 July 2014

Once again we have had a lovely stay in this hotel. We have found all the staff to be friendly and helpful especially when we made the effort to engage with them. The layout is a bit strange but this is something you have to come to terms with. Hope to return again next year.

Stayed: June 2014, travelled as a couple
1  Thank holidayseekers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 July 2014

We stayed at the Belmar for 3 nights for a friend's very special occasion and the team couldn't have done more for our stay. Beforehand I exchanged emails with the amazing Carlos who arranged some fab surprises and treats to be ready for our arrival.
The appartments are beautiful, only 4 years old they have every mod con, comfortable beds and a huge kitchen and balcony.
The swimming pools are great, it can get a little windy in the afternoon as it's high up but it doesn't affect sunbathing too much! A short walk also to the beach, the supermarket and a short cab ride (€4/5) into town makes it the ideal location. We'll definitely be back again.

Thank you Team Belmar!

  • Stayed: June 2014, travelled with friends
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Thank NLG L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 June 2014

Great new hotel with lovely facilities and fabulous pool areas with great spa...lacking in atmosphere which is to be expected...quality of breakfast could have been better. We stayed in an apartment which was really great and so stylish and well equipped. Would definitely recommend this place....easy parking and good location too though you have to drive to most restaurants and bars...

Stayed: June 2014, travelled as a couple
Thank Anonymous_31NJH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 June 2014

We (Couple with 23 month child) wanted a really quiet relaxing family holiday . We (written whilst still here) are staying in the 2 bedroom tourist apartment on a self catering basis- Lovely and quiet inside the apartment which is very spacious - a small balcony overlooking the 2nd pool and the sea and a large (private) sun terrace. Very well equipped kitchen (AEG appliances) and has a quality feel that is often missing. Very good air con - unfortunately our CD player doesn't work but that's not an issue for us and I'm sure if we report it they'll sort it out.

Take note- if you want a party venue- this likely isn't your place, but thank you, because we just want peace and quiet, and have it- The bar area seems quiet and friendly but we haven't been there past 7.30pm.electing to have a glass of local wine on the terrace. The large local supermarket is a 20 min walk away and a cab ( 6-8 euros) ride back and supplies all we need.

The local beach (5 min walk) is lovely with a couple of cafe/ restaurants for a meal out (try the fish stew- glorious)

Random comments below

Staff are efficient and unobtrusive- cleaner does a good job and desk staff call for a taxi if required. Site is very well maintained and clean- thank you!!!

Broadband is generally ok but can be unreliable- especially mid afternoon

Site (and area) is hilly - beware if mobility is an issue

Area can be windy- especially by the toddler pool (not much they can do about this!)

Thank you Belmar for a perfect infrastructure for our quiet family holiday.

Room Tip: Top floors have a sun terrace !! The tourist apartments are the quietest and also have their own poo...
  • Stayed: June 2014, travelled with family
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2  Thank SouthEastLondonDavid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Belmar Spa & Beach Resort

Address: Estrada Do Porto Mos, Lagos 8600-513, Portugal
Region: Portugal > Algarve > Faro District > Lagos
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Lagos
#2 Top resorts Hotel in Lagos
#3 On the Beach Hotel in Lagos
#4 Luxury Hotel in Lagos
#4 Spa Hotel in Lagos
#9 Romantic Hotel in Lagos
Price Range: £80 - £207 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Belmar Spa & Beach Resort 4*
Number of rooms: 189
Official Description (provided by the hotel):
Belmar Spa & Beach Resort overlooks the beautiful beach of Porto de Mos in Lagos and comprises studio, one, two and three bedroom apartments and two bedroom townhouses many of which have beach views. The fully equipped accommodation is of a high specification with luxurious interior design and includes satellite TV, DVD player, air conditioning and a fully equipped kitchen (or kitchenette in the studio apartments). The Belmar Spa offers a wide range of luxurious spa rituals in addition to the indoor swimming pool, sauna, Turkish bath and relaxing Chromotherapy suite. The outdoor leisure area comprises a tennis court/multipurpose sports pitch and a children's playground. There are four communal swimming pools, a children’s pool and an outdoor Jacuzzi and Hydrotherapy pool adjoining the spa. This luxury resort is just a five minute drive from the bustling town centre of Lagos. ... more   less 
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Also Known As:
Belmar Spa And Beach Resort
Belmar Spa & Beach Hotel Lagos

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