I have been visiting this hotel for many years with my family and I feel in recent years standards have fallen.
One of my main concerns was the tea and coffee served at breakfast was luke warm. This was every morning. The food was also luke warm. Very disappointing. Also the airconditioning is not very effective. For a 5 star hotel it would be an idea to up grade the air con. When I asked for the air con to turned up I was informed it was on full.
Over the years service around the pool has become almost non-existant and when I did place an order on more than one occasion it never appeared. I spoke to the pool restuarnt about this but they weren't interested. Very poor.
As I said earlier I have been coming to this hotel for many years and I do feel it is time for new sunbeds and umbrella's. They have the same umbrellas for years. You can even see where someone sews the fabric to repair it. I am all for make do and mend but not for 20 years. It would be nice if you could have a table between the sunbeds and to have umbrellas that did now keep blowing over in the wind the picks up every afternoon. A good decent base not a man made concrete base without a flat bottom.
I feel having to pay for sunbeds on the beach is a bit naughty too. Unexpected for a 5 star hotel.
Bar staff were very nice but It did depend on who made your drink what the mix would be like. There should be more continuity in cocktails. I did have to send my drinks back quiet often.
I am sorry to sound so negative but I really do feel that standards have fallen and the hotels attention should be drawn to this.
- Official Description (provided by the hotel):
- Situated in Praia da Rocha, close to many tourist facilities - golf, marinas, water parks and evening entertainment - the Hotel Algarve Casino combines comfort and refinement, entertainment and relaxation, leisure and business in a unique way. With an enticing view of the beach and the sea, the five-star hotel provides unforgettable holidays for the whole family, with the guarantee of excellent service, comfort and quality. The Casino, next to the hotel, complements what the Hotel Algarve Casino has to offer, inviting to moments of pure fun with evening entertainment, fantastic shows, musical evenings, restaurants, bars and modern games rooms. ... more less
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- Also Known As:
- Algarve Casino Hotel
- Hotel Algarve Casino Portimao, Portugal