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“Cool and calm”

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Martinhal Sagres Beach Resort & Hotel
Ranked #2 of 9 Hotels in Sagres
Certificate of Excellence
Scotland
Level Contributor
114 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
“Cool and calm”
Reviewed 27 July 2011

Stayed for 1 week in July.
Weather- windy+++, blue skies, sweater cool in evenings.
Accomodation- Garden villa, 2 bedroom, large double and a twin room. Very large open plan dinning, lounge kitchen downstairs- couldn't find any fault. Free wireless thoughout resort- why can't more hotels provide this basic service!
Facilities- very family/young family oriented, 4 pools, all filled with young kids splashing and having fun. My kids are a bit older so the inability to have an adult swim got a bit tiresome. The one pool not "supervised" is small and round, not ideal for swimming. Fantastic fat-boy bean bags around pools, hard to lie anywhere out of the wind.The gym is nice although lacking in floor space and weight equipment. 3 resturants, 1 very expensive, 1 pretty expensive and one just expensive. seemed to have only 1 english speaker on duty at a time. We had a 30 euro/head buffet with free cocktail one night. buffet was very average quality- no wow dishes- we asked if we could have a beer instead of the free 7.50 euro cocktail but were told no. Stupidly inflexible.
Reception. Check in was fine. We had 4 small problems we needed maintenance for . It took 3 days and 4 contacts with reception to resolve. Check out was ok, althought the receptionist hd to walk slowly to the back office 3 times to print things out and he didn't pick up that we were in a rush.
Clientel- all seemed nice. multiple blackberries around and many hushed serious conversations into them around the pools. Reading matierial mixed- lots of economic and political books. occ trashy novels ready buy trophy husbands/wives. (mostly joking , everyone we met were v.nice.) ( lots of kids called Tarqin and Olivia)

Overall great holiday for 7-10 days esp' with kids up to 12 yrs. Would happily return. Car hire pretty essential.

  • Stayed July 2011, travelled with family
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2 Thank Doccrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 July 2011

In case you didn't know it, Sagres is famous for windsurfing - that means it's really windy. This is ok in the day, but the temperature drops dramatically at night and you can't sit comfortably outside and eat.

Martinhal Beach Resort is new and very well equipped. There's lots to do for the kids and several restaurants, of which the one in the hotel is pretty good quality. The resort could really do with a bar.

We stayed in a so called 'luxury villa', which looked great on the website. In reality it was more 3-star than 5-star. Paint was peeling on the outside, outside furniture was shabby (and different to that shown on the web), and the pool was really cold. The villa itself was large yet not equipped to luxury standards. For instance, the kitchen was not sufficiently equipped to cater for 6 people; there was no music system (iPod connection); broadband was an extra (40 Euro per week); there was no safe; bed linen was not changed every 3 days as per the resort literature; and the shower leaked. If you wanted to change the outside towels, you had to carry them best part of half a kilometre to the main resort.

We had a nice holiday, however, cannot recommend the luxury villas and will not be going back.

  • Stayed July 2011, travelled with family
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Thank Williams_family04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barcelona, Spain
Level Contributor
88 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 19 July 2011

He had high hopes and expectations, but all the 5 star accommodations, friendly staff, excellent food, especially the buffet were shadowed by the WIND. The only ones that enjoyed the weather were the guys with the windsurf. We used mostly the half covered heated pool, otherwise it was freezing, even though all the pools were heated. It was impossible to stay on the beach and the water was freezing. We asked the locals and we found out that the WIND is present during the summer months :The spa however was a good place to relax and enjoy a well done massage. (. We had a beach room which was a great choice because of the view. We also enjoyed a Nespresso machine and free minibar. You have 6 capsules of Nespresso free per day. We found a couple nearby beaches sheltered from the wind: Salema and Beliche were we could enjoy the nice weather.

  • Stayed July 2011, travelled with family
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Helpful?
4 Thank dragossilver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMartinhal, General Manager at Martinhal Sagres Beach Resort & Hotel, responded to this review, 26 July 2011
I am pleased to see that many of our guests are posting their comments on Trip Advisor. Along with these and all the suggestions we get from our guest survey responses we are continually looking to improve our products and services.

Just a point about the wind we have experienced in the last 2 weeks. It is true we have had an unusual and unpresented amount of wind for this time of year over the last 2 weeks. Although the Resort is in its first full year of operating I confirmed the locals’ comments regarding unusual conditions by checking on ‘Wind GURU’. Whilst it can be more windy over this end of the Algarve in July and August the winds in the last 2 weeks are the strongest they have been in the last 6 years. In fact, the locals I spoke to have said that this is by far the most wind that they have experienced for the last 20 years.

On a plus side, the normal winds here provide a refreshing respite to the heat of the day during July and August. The evenings can be cool and we would advise to bring long sleeve tops for the family for sitting outside on the restaurant terraces during the latter part of the evening.

The winds also provide for excellent surfing on the west coast beaches, which are amongst some of the most beautiful in Europe. Many of our children (and adults) are enjoying surfing for the first time with our excellent surf school. The waters are flatter in Martinhal beach as the wind is from the north when it blows. This provides good conditions for windsurfing which is also available to try out on your holidays.

Thanks again for the comments and hope to see you out here again soon.

Rob Veltman
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 286 helpful votes
Reviewed 19 July 2011

Visited for a two week family holiday, myself, wife and two boys aged 9 and 11 in July 2011.
The resort is approx 1 1/2 hrs drive from Faro airport and is easy to locate if you just drive towards Sagres. It is well signposted. The staff welcome was pleasant and warming and as we were too early to check into our house we were giver a free coffee.

First impressions are good and the resort is spotlessly clean and easy to get around. The accommodation we chose was the ocean view house which were very spacious, clean and very well appointed with top of the range appliances and an ipod dock. The tv is a sony and has access to your bill, tv channels including bbc channels and eurosport. The reception on the tv is excellent compared to many hotels which offer similar facilities. The tv also gives internet access and movies at 5 euro per view, which is a fair price. The house has quiet air conditioning throughout and to honest even in July we never needed it.

Two bathrooms are on the lower floor beside each bedroom and both have rain showers, bliss.Toiletries are supplied as required for the duration of your stay such as shower gel, shampoo and moisturizer. There is a washing machine as well which dries the clothes also and means that you dont arrive home with case loads of dirty clothes. The powder however is not supplied.

i think that a car really is a necessity if you are staying for more than a few days. There is an Inter Marche shop a short drive away on the way into Sagres, less than 5 mins drive away. You will use this to buy food etc, rather than go to the shop on site as it has very little in the way of daily produce and it a lot more expensive.

Adult Bikes are available at reception for a charge (15 Euro per day) but small bikes which suited both our kids were free to take around the site and were a great benefit to them.

The pool areas are brilliant. All are not too deep, which is great as even if your child is not a good swimmer there is no deep end to worry about. The fatboys which surround every pool are amazing. Even in the full season when we were there they were plentiful and we never had to wait for a bed or fatboy to lie out in.

The pool we used most was the beach side pool which has access to the beach via a short walk along a wooden deck. The pool bar/ snack bar is manned all day and serves lovely cool drinks and food from the nearby restaurant. Contrary to other reviews we always found that the service at poolside was excellent. You have to undertstand that if you want to be served at your pool bed you have to allow time for the waiter to get from your bed to the bar and back again to get your drink. We never waited more than 10 mins for any of our drinks.

A few tips. The kids drinks/ice creams are obviously more expensive at the pool area than at the on site shop. The kids enjoyed the break from the pool and sun to cycle to this shop to get their purchases. Also these are even more cheaper if you plan ahead and buy them at the Inter Marche in the village.
The on site take away- average. It consists of ordering and collecting your food at the shop- no problem there. However we used this service only once, for the following reasons. Pizza was 9 euro and arrived in very large boxes. We got three and a chicken curry. The cost was 41 euro. When we opened the boxes the pizzas were tiny if tasty. They were not sufficient for an adult. The curry (12 Euro) is served from the fridge and you are required to reheat it yourself in the microwave. Rice cost 2 euro extra. We didn't eat from there again.
We attended the on site buffet on another night. The amount and presentation of the food was second to none. The buffet was 25 euro per adult and the kids ate free. This was fine as all the kids eat is a bit of rice/chips and chicken with copious quantities of ice cream. While the food was plentiful and the surroundings lovely, the food was as is usually the case in buffets left lying in hot dishes for a long time before it is eaten. We didnt go back.

The reason i mention the cost and quality of the food on site is that if you rate your property as 5 star there can be no slip up on the quality. This becomes apparent when you venture to the local restaurants and see the value and quality of the food and service available. We went to a wooden beach side restaurant which was called nortada, it was excellent value and the food was freshly cooked and plentiful. Nothing there was a problem. There are also at least 6 other great restaurants in sagres which deserve your money more that the on site facilities.

I dont like to put the service on site down as for the whole holiday the staff were so friendly and helpful. The As Dunas restaurant was the biggest let down on our holiday and this was not the fault of the serving staff. We got the kids a take away pizza one bight ( from the italian pizzeria in the village) and decided to eat on our own for a special dinner. We arrived at 8 as booked and orded promptly. We had 1 bottle of wine to drink with our dinner but this was nearly gone before it arrived. Our dinner arrived at 9.40! we were so hungry we scoffed it down in no time. We were so tired of waiting we didnt order desert and ordered the bill. At 10.45 we got tired of waiting for it and went to the till to pay at the counter. There seemed no excuse for the wait as by the end of the night there were only two other tables occupied. There was no Maitre D' available and the staff all seemed to rushing past all the time but there seemed to be no organisation to the madness.

Sagres is a well known wind surf area and it is clear to see why. The wind is strong and there is rarely a let up. The pools are for the most part sheltered from it but it is a welcome break from dead heat. The beach no matter what anyone says is a non starter as the sand is whipped up and is unbearable to sit in. At night time it is cold and if you venture out at all you will need a sweatshirt or jacket. There is also nothing available to do after approx 8pm at the resort and perhaps it would benefit from making a bar area around the front of the reception area weher people could gather and mix with a glass of wine. Currently all that is available is to eat at the buffet or watch a movie at your own house.

Room Tip: Go for the ocean view.
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  • Stayed July 2011, travelled with family
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Helpful?
8 Thank jor428
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 18 July 2011

We have just returned from a 2 week holiday in a 3 bedroom Bay Villa.

Our summary is as follows:

Pros:
Bay villa amazing - very spacious, so new looking, super tasteful decor & great facilities.
Kids facilities great - Kids club for younger children, wendy houses & free bikes in square so they can play whilst you eat & drink wine. Kids cinema starting at 8pm so you can carry on eating & drinking whilst the kids are out of sight!
Pools - good variety, we frequented the pool by the beach, as we found a non-windy corner to shelter in.
Food - Pretty good & reasonably priced. The buffet at Gambosinos was 30 Euros per adult & all 3 of our kids ate for free (up to 2 kids per adult eat free & adults get a free cocktail) so actually with drinks a meal for 5 was around 70 Euros - not bad value.
Location - Beautiful & untouristy. Our villa looked out on a national park & the sea.

Cons:
The wind - apparently at its windiest in July & August. Yes, the Algarve has always been known for being a bit breezy, but this was something else. On the walk to breakfast some days our children could hardly move for being buffeted by the (cold) wind. The Martinhal website describes it as a "cooling breeze" but this is a gross under exaggeration & I'm sure would not stand up in a court of law! Some mornings it was so cold that the children had goose bumps upon exiting the pool & we had cold noses whilst we sunbathed! Not what you expect in July.

The beach was beautiful, clear water & turquoise sea, but the wind meant we were only really able to go on it once during our stay as most of the time it would blow sand around so much it would seriously sting you skin!
We travelled to Meia Praia (Lagos) a couple of times - beautiful beach , really safe for kids & a real bonafide gentle breeze, no hurricanes & also a good 5 degrees hotter than Sagres.

Service - OK / good.

So much in this resort is absolutely spot-on. And maybe this will be enough to lure families back again & again, but for us though we were "blown away" with the facilities on offer for a family (and think you just should not go if you are not travelling with kids) , we really can't imagine returning because of the dreaded wind.

  • Stayed July 2011, travelled with family
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Helpful?
6 Thank JK222London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin, Ireland
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 July 2011

We have just returned from a two week holiday in Martinhal. We stayed in a two bedroom garden house on the edge of the resort. The accommodation was very impressive, extremely well laid out and very comfortable. Its only flaw was that it was located at the edge of the resort and a little away from the main pools etc and suffered from high winds which made it difficult to hear the TV in the evening time. This was however not a problem upstairs and did not effect our quality of sleep.
The location of the resort is excellent but you will need a car to make the most from your time here. The benefit of staying in this region of the Algarve is the beautiful scenery and many quite beaches that are dotted along the coastline so a car is essential to make the most of it.
The resort itself is very clean, well laid out and has excellent facilities particularly for children.

There are however some shortcomings which I feel the resort need to address. I have seen some replies from resort management so I am aware they are reading responses on trip advisor so that is good.

1. Check in. We arrived at the resort at 11am with our 3 year old daughter after traveling from Ireland since 4am only to be told that we could not check in until 3pm. I asked whether there was anything that could be done to speed things up and returned to the reception at 1pm and 2pm to check on progress but we were not called to our house until 3pm on the dot. Our daughter was exhausted but it didn't seem to me that the staff really made the effort to re-assign a cleaning team to clean our house ahead of any other. This baffled me as most of the other guests would have been down at the pools for the day and it wouldn't have made a huge difference. MARTINHAL please take note. This is not the service expected from a 5 star resort.

2. Entertainment. The resort lacks any evening entertainment for adults. Once it hit 8:30-9pm the nights were effectively over and we had to make our way back to the house and its range of poor pay per view films. There was no holiday atmosphere or any real opportunity to get to know any other guests at the resort. The resort needs a bar thats casual and sheltered from the winds that can allow guests enjoy a drink once dinner is over. Something in the large village square would be a great idea.

3. Service. Service seems to be improving based on the reviews I read from April/May but still needs some work. Plates were left piling up on the table at the restaurant at the village square when we ate one evening. The service at the pool bars can sometimes be very poor and I had to go back and forth on a number of occasions to chase up our orders. There seems to be a lot of young unskilled staff here and this is definitely a problem.

4. Winds. Very windy here which is nice and keeps things cool and the mosquitoes away but it can blow very hard particularly in the garden area and garden pool so clever tree planting to provide sheltering should be considered.

5. No sun loungers on the beach and had to pay 15 euro to rent

Overall its a great resort, the food is particularly good at the Os Dunnos restaurant and the restaurants are good value for money although a cheaper baby menu for 0-4 year olds would be great.

Despite my checking in experience the staff are very friendly and helpful and we plan to return to the resort in the near future when it gets its feet firmly under the table. We had a great holiday and my feedback is only to ensure that the management team get the feedback they need to make it into the world class resort it has the potential to be.

Room Tip: The Garden houses on the fringe of the resort suffer from the high winds
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  • Stayed July 2011, travelled with family
    • Value
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Helpful?
3 Thank jasoncDublin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, UK
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 15 July 2011

We have just returned from two weeks at the Martinhal Resort in the Algarve. We booked this with the online travel site, Baby Friendly Boltholes having booked three previous holidays with BFB which have been fantastic.

Location
Martinhal is located at the end of the world (or what was once thought to be the end of the world before America was discovered), at the South West tip of Portugal next to the town of Sagres. It is not in the hub of the touristy parts of the Algarve and so it is in a relatively unspoilt area. Many people who stayed at the resort had not hired a car so were fairly limited in where they could go however we were very pleased to have one to visit the local beaches and towns. The resort does offer everything you need so it’s easy to understand why many people don’t leave but if, like us, you like to get out and explore, a car is essential.

Accommodation
We had a garden villa which was a 5-10 minute walk from the different facilities. It was very spacious with two large bedrooms and two good sized bathrooms. The living area was open plan with a kitchen, large dining room table, comfy couches and a TV. We also had a garden area with outside seating and Fatboy beanbags. Don’t even get me started on the Fatboy beanbags – they were everywhere (around all the pools) and they were awesome. One of the best ideas a hotel has ever had!

Whilst the villa was well furnished and we were provided with all the extra bits we asked for – potty, toddler toilet seat, travel cot, stairgates – there were some design faults which didn’t make it perfect for toddlers. For example, the garden didn’t have a fence so you couldn’t leave a young child unattended, the crockery was stored in a cupboard low down and the stairs were tiled which were a bit scary if you thought of having a fall on them. These weren’t things that ruined the accommodation by any means but you do have to take care with young children.

Facilities
Martinhal is huge and has a very resort feel to it. There are four swimming pools, three restaurants, a crèche and kids club, a playground, a games room and a trampoline and sandpit and that’s not even including the huge beach! It is very well thought out with every area (pool or restaurant) having something to entertain the kids while you can relax. At Os Gambozinos (the Italian restaurant) there are play houses for young children and free bikes for older ones with a lovely large square for them to play in. At Dunas (the beachfront seafood restaurant) there is a selection of small chairs, beanbags and a giant jenga in a corner which means you can keep one eye on the little ones.
Each of the three swimming pools we used had small toddler pools (50cm depth all round) next to the main pool and two of the pools had slides and a selection of toys to play with. These pools were also heated and one of them is half inside and half out which is great for those super windy days.

The Boy went to the kids club (reluctantly) on four days for a couple of hours at a time and the staff, facilities and activities were excellent, we felt very comfortable leaving him there while we tried to play tennis (more about the wind later on!)

Everything has a very new feel to it and is in fantastic condition and the Boy loved the trampoline, the play houses, the big boat and the playground.

Food and drinks
The food in all three restaurants was good and we had no complaints about it. What really let Martinhal down on the holiday was the very poor service we received in Os Gambozinos. Whilst most of the staff were friendly, it was very slow service (e.g. waiting 20 minutes for a glass of wine and a cocktail) and when we tried to complain the response was not good. The Man and I are both very laidback and like to give the benefit of the doubt in the first instance but unfortunately, every time we went there was an issue with the service. On one occasion the wrong meal was bought to me and the waiter said “are you sure you didn’t think Tagliolini but order Linguine” which is not a response I expect when a mistake is made and certainly not what happened! (To be clear it wasn’t a wrong type of pasta, that would just be ridiculous, but seafood linguine rather than tagliolini carbonara.)

The price of the restaurants was very inconsistent with some things quite reasonable (€9 for a large pizza) and others very expensive (€7.50 for a non alcoholic cocktail – basically fruit juice). The best meal we had, which was the most expensive but in our opinion, the best value for money was in the grown ups only restaurant O Terraco.
We were spending upwards of €70 on a meal and drinks for the 3 of us which is the same price as the local Sagres restaurants so you can imagine our surprise when we ventured a bit further away to the town of Lagos and got the same amount of food and drinks for less than €40. This was our experience at most places away from Sagres and Martinhal so I think that because it is less developed prices have not been competitively bought down yet.

Other things to know about Martinhal
The wind was crazy – I work with wind energy projects and I can safely say that this is the windiest place I have ever visited. This means that in the day you get a lovely cool breeze and at night you do need to take jeans and a light jumper. The upside is I didn’t need to use a hairdryer when I was there as I just sat in the garden for 10 minutes and let nature sort it out. If you go away from Martinhal a bit the wind is nowhere near as strong and in our evenings in Lagos we didn’t need cardigans/jumpers. The massive number of wind turbines in the area also gave us a great car game to play with the Boy “spot the turbines” and my heart melted each time he said “Oh where the turbines gone” (yes I am a renewable energy geek.)
We used the babysitting facilities on two occasions. They use the staff from the resort so it is usually a familiar face which is nice and they charge €10 per hour or part thereof.

Our favourite places to visit and things to do were:
Lagos, in the evenings for dinner (25 mins away). There were some lovely restaurants with great fish which were very reasonably priced. We also picked up some lovely pottery souvenirs, had fantastic ice creams and watched some good (and some terrible!) street entertainers.
Rei das Praias restaurant (50 mins away) was possibly the best seafood restaurant I have ever eaten in. Giant prawns in olive oil and chilli and squid cooked in piri piri, garlic, wine and brandy were to die for. The beach it sits on is stunning and we spent a lovely day here.
Slide and Splash waterpark (50 mins away) was really fun. There were only two slides suitable for toddlers but the Boy didn’t mind and just went on them lots and lots.
Dolphin boat trip from Sagres harbour was fantastic – we saw about 30 dolphins swimming right next to us and the Boy was so excited. The Man and I have done a lot of boat trips on holidays and I think this was one of the best. The crew were very informative (they were marine biologists) and we were able to view the dolphins close up without feeling like we were infringing.

Conclusion
Overall Martinhal is a very good resort with all the facilities you could want for a family holiday. The location is not ideal if you want to venture to other places but this does give it a much more authentic feel, especially compared to the flashing lights of Portimao and Albufiera that seem to offer English Breakfasts and Chicken Tikka Masala’s all over the place. Apart from the service in the restaurants it is difficult to fault Martinhal it is clean, well thought out and has something for everyone.

http://chocorangecitymum.com/2011/07/04/martinhal-resort-portugal/

  • Stayed June 2011, travelled with family
    • Value
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Helpful?
4 Thank ChocOrangeCityMum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Martinhal Sagres Beach Resort & Hotel

Property: Martinhal Sagres Beach Resort & Hotel
Address: Urbanizacao Quinta do Martinhal | Apartado 54, Sagres 8650-908, Portugal
Phone Number:
Region: Portugal > Algarve > Faro District > Sagres
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Luxury Hotel in Sagres
#2 Family Hotel in Sagres
#2 On the Beach Hotel in Sagres
#3 Romantic Hotel in Sagres
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Martinhal Sagres Beach Resort & Hotel 5*
Number of rooms: 170
Official Description (provided by the hotel):
Martinhal Beach Resort & Hotel is the finest luxury family resort in Europe. Positioned within a protected natural park near the historic fishing port of Sagres, on Portugal’s unspoiled western Algarve coast, Martinhal is where luxury meets Nature. Martinhal welcomes families and couples, and the greeting is warm, open and generous. Guests feel at home. And it’s memorable. This is where life-long friendships will blossom, and where lasting impressions will be made. Stylish, contemporary architecture complements the organic personality of the resort, which has been shaped to blend effortlessly into the indigenous landscape. This is function and form at its best. This is sustainability. And Martinhal is more. For conferences, weddings and celebrations, Europe’s finest luxury resort sets the scene. ... more   less 
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Also Known As:
Martinhal Beach Resort And Hotel
Martinhal Beach Hotel Sagres

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