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Reviewed 4 June 2014

Returned to Martinhal for 3rd year and again has lived up to expectations. Staff still as friendly as ever, especially to our kids. Like it that the grounds are now maturing. Kids club has been used more this time and has been thoroughly enjoyed by our 2 boys. Our only gripe this time is that this isn't the cheapest holiday around, and we don't mind paying for the quality it offers, so to charge an extra €12.00 a movie to watch in your house is ridiculous. Food in the on site mini shop is great but supermarket just down the road a lot more cost effective. Do try the takeaway curries though, they are amazing. Bike hire tried this time, really good and cheap for what you get. All in all great time and highly recommend.

Date of stay: June 2014
    • Value
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1  Thank gypmoss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deborah T, Guest Relations Manager at Martinhal Sagres Beach Resort & Hotel, responded to this reviewResponded 8 June 2014

We do appreciate very highly your loyalty, thank you for making us your first choice for 3 consecutive years and for your many kind compliments.

We know how much a friendly, attentive and professional staff does make all the difference therefore your recognition in highly valued.Your appreciation is the best motivation for the Martinhal Team to continually surpass our clients expectations.

On your next stay we will be delighted to recommend you a wide range of activities and places to visit for more exceptional holiday experiences.Many thanks for taking the time to post your warm words. We will look forward to your return!

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Reviewed 3 June 2014

Getting there is fairly easy and there are plenty of flights, as most people heading to this resort are travelling with kids the temptation is to book budget, but luggage/kids/budget airline together usually makes for a stressful event. If you can, go BA or even easy jet rather than Monarch.

The hotel itself is set on the most southerly tip of portugal, beautiful ocean views, great sunsets but also very windy...all the time. The number 3 windsurfer in the world was practicing on the public beach there and for good reason. The are is very exposed, no trees at all in the surrounding countryside. Not so bad in the height of summer, but our trip was in May and when the kids came out of the pools (which were heated) they were absolutely freezing. It was about 23-24 degrees during our stay.

The reception was quick and easy and we were taken to our villa (Bay View) which was quite some way from the main hub of the hotel. The Villa itself was spacious 2 rooms (1 double and one twin) and the kitchen dining room was all open plan with some sofas with a tv in the corner. It was clean and although it was nice for the communal area to be on the 1st floor for the view, it would have made more sense for it to have been on the ground floor for ease of the kids playing in the garden and inside. The Garden Villas had this configuration and it makes more sense for a family.

The villas are self catering and the hotel provides cot beds/sterilisers etc on request. There was a shop on the resort for fresh baked goods as well as other staples. It was very expensive though which was to be expected. Sagres town was a short drive away so one could buy from there instead.

There were several restaurants but we mainly ate in the square at the italian for dinner and down in the main restaurant by the sea/pool for lunch. The food was very good and there was an excellent kids menu with options for all ages (including puree food for babies.

There was a play area in the square which could have been bigger but was a popular choice for the small kids (approx 3 yrs old) and there was a great sandpit and trampoline area by the main pool. On the cooler days there was also a pool by the square that was half inside/outside. This meant the kids could last a little longer and come out without catching a cold.

From an adult point of view there were spa facilities/tennis/gym a lap pool/cycle hire amongst others. All of which seemed to have good kit to rent. I, however wanted to kitesurf and was assured before my visit that I would be able to either rent or use the resort equipment... the resort kites were unworkable, wrong lines with the wrong kites and clearly neglected. On top of that the rental company refused to deliver anything as 'they were too busy'. The only upside of the unceasing wind was wasted. The management apologised and have since said that they have changed the kite contractor they use, but for a father of two with limited time my window had closed. Very poor.

Overal the family enjoyed the stay, however, the scale of the site begn to become a little tiresome, especially since the pavements were cobbled which with a travel pram meant the little one was shaken all over the place. Also the wind is pretty relentless. The kids don't mind though but as mentioned above, it needs to be closer to 30 degrees in order for it to be pleasant.

The hotel has only been open for 3 years i believe, so they are still changing and adjusting things, but for the money, I think there may be better out there. I'm glad we went but I will be looking for other places to try before maybe going back for another visit.

Date of stay: May 2014
  • Trip type: Travelled with family
    • Value
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4  Thank a_gentlemans_travels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deborah T, Guest Relations Manager at Martinhal Sagres Beach Resort & Hotel, responded to this reviewResponded 8 June 2014

Thank you for sharing your lovely family experiences at Martinhal

We do appreciate your comments regarding the wind, nevertheless just wanted to say that we have no secrets about the weather in our unique and privileged location.
However, we are glad to inform that over the last 2 weeks our average temperature has been 26ºC with plenty of sun and practically no wind. Today, Sept. 5th the temperature is 30ºC and no wind at all.
Also whilst July/August are regarded as the windier months in Sagres, the wind stops in September - opening a fantastic Indian Summer all the way into November!

Please also note that we have done our best to build pools in sheltered areas.
There is only so much we can do for sheltering without compromising aesthetics and our clients safety, besides, all our swimming pools are heated at an average temperature of 29ºC.

We regret to know that not all your expectations towards the layout of your Bay House were meet and we apologise for the inconveniences experienced. However, we trust you enjoyed the comfort, luxury facilities of that particular accommodation.
On your next booking, please kindly inform your family needs, preferences and expectations to our Reservations team. They will gladly recommend you the best accommodation available for the dates of your preference.

We appreciate your opinion regarding our prices in O Mercado as this is something that not all clients would do. One thing we have to say is that prices in supermarkets in Portugal are higher than in rest of Europe. Kindly note that O Mercado is a convenience store and we don't have the purchasing power of supermarket chains as well as many of products on offer are Gourmet and from top quality brands - according to our clients preference as per our survey results.
Our clients in general appreciate the wonderful range of products we do have in Mercado for their convenience, including the variety and quality of the freshly-prepared takeaway food options.

We deeply regret to know that not all your expectations regarding our Leisure Activities were meet and we apologise for the inconveniences experienced in relation to your kite surfing. As we had discussed we were working with and external company for this activity who we have worked with and trusted in the past. As you correctly say we have now changed to work with another kite contractor and appropriate measures have been taken to avoid these situations from happening again.

We hope that the overall memories of your holidays with us surpass the less positive aspects and that you will continue to make Martinhal Beach Resort & Hotel your first choice.

We look forward to host you and your family again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 June 2014

the resort is nice, very spread out and clean.
we had a garden house it was very spacious.
the resort is clean and very well maintained.
the food was good.
our kids did enjoy the palygrounds.
the kids club was expensive but good.
the girls in the restaurants were the best thing about the place, out little ones liked going and playing colouring etc.

sadly the holiday ended very poorly.
the hotel charged us for a meal and a few extras like dining options.
nothing was explained much at any restaurant but the extra options were detailed on the menu so i understand them.
The "extra" meal, we understood was part of our half board was not highlighted at any stage prior to check out that this was an extra,
it was a poolside bar sandwich,( most likely the cheapest thing on any menu in the resort) we did not avail of the restaurant that day thinking it was our meal option. ~2nd day and the kids went to bed early
On check out we found we lost a day for meals plus we were charged for the sandwich.
they have admitted it was their fault in an email and apologized for not explaining at any stage,but not refunded the charge.
a small charge but hey its very annoying.
that and the disappearance of my favorite swimmers from a pool kinda ruined the holiday.
be aware of the expensive extras when booking or using the amenities like kids club or restaurants that are not included or have extra charges.

Date of stay: May 2014
  • Trip type: Travelled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
6  Thank Ger1234567
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deborah T, Guest Relations Manager at Martinhal Sagres Beach Resort & Hotel, responded to this reviewResponded 7 June 2014

Thank you for taking the time to share your detail impressions on your most recent stay with us.
We are very glad to know how much you enjoyed the luxury and comfort of our Garden House as well as all our superb facilities, programs and activities for all ages!

We regret that the service provided in our Restaurants has not met your expectations. On our Half Board package our clients can enjoy a 3 course meal in any of our 3 restaurants either at lunch or dinnertime. We do have some dishes as you correctly say which are detailed and clearly stated on all our menus for eg. Seafood and larger steaks ( over 300gr) where our clients would have to pay a supplement however we also have smaller steaks and two fresh fish choices daily in our As Dunas Restaurant which we hope you had the opportunity to try.

In addition, we aim to offer a higher level of service and facilities (like kids supervision and exclusive kids corners in the restaurants and bar, the trampoline and sandpit, a high number of baby chairs, kids’ entertainment, more extensive kids’ and baby menus, etc) which renders the experience in our Restaurants different as well: all fine-tuned for families!

We hope you choose to give us another opportunity and find your experience very much improved

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 June 2014

The Martinhal Beach resort is as good a place as you could find for young kids. There are a few pools for them to wallow in amongst similar aged companions, and all the restaurants offer child minding in an adjacent play area. The kids clubs are all structured around varying age groups and are well staffed and provide a full range of entertainment options. The resort is simply out "a large lavish kids playground". The rooms are very well appointed and we chose a standalone beach facing deluxe room separate from the hotel- preferable to being in the main hotel itself. These rooms have ample space and a large separate sitting area and kitchen for your own catering if you choose. They also have a washing machine and outdoor seating area. Its an easy place to meet people as everyone is similarly positioned and profiled with young families in tow. The Bike Station is also well equipped with mountain and road bikes and there is some cool cycling in the area. Did numerous long road rides on quiet well tarmaced roads.

The key drawbacks included:
- mediocre service at best - well below par for a 5 star resort
- expensive eating options in the hotel and just average quality. Would definitely recommend some meals out in neighbouring Sagres at a great array of restaurants
- the wind - it blows and blows given the location on the tip of the Atlantic. We were underprepared for this.. It can have a meaningful cooling from advertised temperatures, particularly as the sun descends.
- kids club is great but expensive

Its not cheap but I have a strong sense one can negotiate on prices with the hotel as I witnessed first hand. Having spoken with a lot of locals, it seems the best time to go is Sept/Oct when wind is less barnstorming, resort a touch quieter, and prices more reasonable.

Date of stay: May 2014
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank AntRobbo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deborah T, Guest Relations Manager at Martinhal Sagres Beach Resort & Hotel, responded to this reviewResponded 7 June 2014

Thank you very much for letting us know how much you have enjoyed your stay at Martinhal.

We do regret not providing you and your family with the quality of service that we strive for and apologize for any inconveniences experienced.Please note that your impressions on the quality of service in our Restaurants were presented to our F&B Management Team.

On you note regarding our Restaurant prices, we wish to inform that unfortunately taxes on food and beverage in Portugal are very high: 23%. This does make food prices very high in comparison to some other countries in Europe.

In addition, we aim to offer a higher level of service and facilities (like kids supervision and exclusive kids corners in the restaurants and bar, the trampoline and sandpit, a high number of baby chairs, kids’ entertainment, more extensive kids’ and baby menus, etc) which renders the experience in our Restaurants different as well: all fine-tuned for families.
With regards to the wind, please kindly note that we have done our best to build all our facilities in sheltered areas but, as you may understand there is only so much we can do for sheltering without compromising aesthetics and our clients safety. However, when planning your return to Martinhal, kindly note that the windiest period is between June-August.

We appreciate your opinion on our Kids Clubs fees, as this is something that not all clients would do. Prior to implementing all our prices, extensive market research and analyzes was carried out. All relevant factors were indeed carefully considered. As a result, we are proud to inform that our prices are not higher than the prices charged in other 5 star resorts in the Algarve.

We look forward to warmly welcome you again soon for another excellent stay. Obrigada!

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Reviewed 30 May 2014

Nice enough. 5 star - lovely resort.

Few refinements needed around edges - cleanliness of pools (attentiveness to keeping in order during day), attentiveness of restaurant staff (friendly but probably understaffed so don't pour drinks/ clear away quickly enough). Better communication of activities and restaurants/ things to do needed. Could do with providing restaurant menus for example in the apartments. Ants in apartment which should have been noted. Kids club was full the whole time so only got to get our children in for a couple of sessions. Not a disaster as we do want to spend time with the kids but they are used to pre-school and actually wanted to go there. If it is something that gets very full then the resort should make this clear up front so that people book.

Few little touches missing. They could improve things by putting 3 or 4 toys in the apartments seeing as the resort is so heavily marketed to families.

Meals exceptionally expensive for pretty standard food and we couldn't help feeling ripped off on this front.

We had seen reviews about the shop being expensive but we didn't think that was too bad. Decent quality and diversity of products so no complaint there.

We personally felt that the heavy marketing to families has been overdone. We had 3 young kids ourselves and everything was geared up for them but we just felt slightly suffocated by wall-to-wall families and it would have been nice to see more diversity. We've stayed in other 5* family friendly resorts in the US with little children and have enjoyed seeing all age ranges and travellers.

On the whole the place was lovely but lacked the wow factor, mainly due to attention to the details which is a shame because it wouldn't take much to bring it to the next level. We personally wouldn't be in a huge rush to return but that is more down to personal taste than anything else. The kids did love it though and the accommodation and its furnishings were stunning so all in all a mixed review.

Date of stay: May 2014
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Undertheoaks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deborah T, Guest Relations Manager at Martinhal Sagres Beach Resort & Hotel, responded to this reviewResponded 8 June 2014

It gives us great pleasure to know how much you enjoyed your stay with us.

On your note on our swimming pools we would like to inform you that all 5 pools are cleaned by our Leisure Team on a daily basis and chlorine levels are checked 3 times a day.

In relation to your comments on the lack of information regarding things to do please accept our
apologies. Nevertheless, we would like to point out that in your welcome documentation you could find all information all our Leisure Activities / Programs / Academies / Kids Clubs.
Also in your welcome letter and in our daily distributed news paper (called The Martinhal Times), we also inform our clients of our new Smartphone application which provides all our clients with up-to-date information on the essentials of what is going on at and around Martinhal.
This “mobile website” application can be accessed from any Smartphone, laptop (or desktop) or Tablet by any of our clients. If you wish to try it now, please go to: www.mymartinhal.com and click on the little arrow in the corner to download the icon onto your Smartphone if you have one to have a look (otherwise, it is just as easily accessed from your computer).

Kindly note that our Front Office and Guest Services Team are always very glad to answer any questions on all the activities available on-site as well as providing our clients all necessary information to explore this magnificent part of the western Algarve’s coast (i.e. maps, recommended activities, boat/ bicycle/ jeep/ photograph/ walking tours, surf trips, recommendation on the best places to visit, parks, etc).

Further to your comments regarding the ants, as Martinhal is surrounded by a Natural Park we are prone to these type of unwanted visits by insects. Given our environmental restrictions and safety concerns of our youngest clients, we are limited in the choice of products that we can apply to control it, nevertheless we will continue to do our outmost to prevent these situations from occurring again.

We regret that you did not receive sufficient information prior to your arrival regarding the need to pre-book our children’s clubs and activities to ensure availability on the dates and times of your preference. Therefore, we apologize for any inconvenience. On your next booking, please kindly inform us in advance of your family needs and expectations.
We will gladly recommend you the most adequate solutions and ensure that your expectations are meet.

Regarding your comment on toys we often have clients asking for a few toys for this children to play with at home and out children’s club are only too happy to help out with this.

We regret to know that not all your expectations towards the variety and quality of food in our restaurants were meet. Nevertheless, we wish to inform that according to our Guest Surveys, the satisfaction levels of our Restaurant’s food quality and variety has increased considerably over the last month (as a result of considerable changes made in our Menus together with the introduction of “daily specials”).

Further to your remark on the age groups of children during the period of your stay, kindly note that this reality varies considerably from week to week.
As an example, kindly note that between the 2nd week of July up until the 3rd week of August as well as half-term periods we have a higher number of children with more than 5 years. Outside these periods, we tend to have more clients with babies and toddlers (children up to 5 years of age).

At Martinhal we are continuously looking at ways to improve, therefore all your comments are highly valued.

We sincerely hope to have the pleasure of welcoming you and your family again soon to experience our continuous positive progress.

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