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“Old and poor hotel, only location is good”

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Residencial Sao Francisco
Ranked #5 of 6 Hotels in Horta
Krakow, Poland
Level 6 Contributor
109 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
“Old and poor hotel, only location is good”
Reviewed 17 September 2010

The hotel Residential Sao Francisco is located right in the center of Horta and this is only one thing that I liked here. It's about 15min from Airport by taxi (12 EUR) and only few minutes to the harbour, cruise terminal and restaurants. The hotel is rather old and definitely needs improvements. The rooms are very basic (beds, night tables, a desk and a chair, a wardrobe and a TV with portugal language-only channels) with old fashioned bathroom accessories (one of the mirror lamp doesn't work well: it's dangerous!). The staff were correct but not too warm. They dont accept credit cards, so payment is only cash. The breakfast was very very poor, served with low quality coffee and food, very disappointed.

  • Stayed April 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank jakub-krakau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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49 reviews from our community

Traveller rating
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    5
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (6)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Any
English first
Eindhoven, The Netherlands
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 11 June 2010

My boyfriend and I booked a room for one night with sea view. When we arrived we got the key from a small, dark, smelly room with a small window from which we had view on a desolate courtyard. The furniture in the room was worn-out and dated. We were supposed to pay 82 euros for this room. Really ridiculous! After complaining we first got the same room with the same view, but on a lower floor. After complaining for the second time we got a room with sea view and a balcony, but this room also had a terrible smell and worn-out, dated furniture. The entire hotel smelled bad and was very dark. It looked like a haunted house. We left immediately and went to Hotel Horta.
Don't book Residencial Sao Francisco. On the pictures it looks good, but the reality shows otherwise. Expect a dark, smelly, old, and ridiculously over priced hotel.

  • Stayed June 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank RenateNetherlands
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Horta hotels

Fremont, California
Level 4 Contributor
28 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 25 September 2008

A group of us rented at this place for 3 days. We wouldn't have stayed except that we had prepaid and didn't know how to get out of it. The lady at the front desk did not speak English. The smell was like being in a convalescent home. The carpets were thin and soiled, our mattress felt like it was not even a mattress but an inner spring, and it just had a dark, dreary feel about it. Also the breakfast was very minimal. The place was clean enough (other than the yucky carpet), and the location was good, but it definitely needs some upgrading. I would NOT recommend it to anyone. We booked through an agency and paid what amounted to about $135 a night. Definitely overpriced and not a pleasant place to stay.

  • Liked — The location.
  • Disliked — Everything else - especially the smell of the place.
  • Stayed August 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Teddy008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisbon
Level 3 Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 23 July 2008

I've stayed in Residencial S. Francisco in 2006 while traveling on business (not my choice) and now in 2008 with a group of people ... so I had the chance to see more than one room. The only positive thing I can say about the place is the view, outstanding! Staff was nice.

But ...
1. the furniture was extremely old, the beds small and very uncomfortable
2. the carpet was disgusting with spots all over it and it smelled terrible.
3. the door to the varanda on my 2006 room didn't close well ... it was cold at night (April).
4. the bathroom had such poor light that I can't be sure about cleanness
5. breakfast very poor
6. One of my colleagues saw a cockroach wondering in the room

  • Liked — View
  • Disliked — dirty room
  • Stayed July 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank AFMarques
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 17 July 2006

There cannot be too many hotels in the world where you can watch the sunrise over a volcano from your bedroom. The seafront rooms in this hotel have a great view over the pained marina walls to Pico. The rooms themsleves are spacious and clean (although when we were there there was a very odd smell, but just one sunrise or sunset puts it all back in perspective.

For those of you that are planning on whale watching trips the departure points are about a 10 minute walk away.

  • Stayed August 2003
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank KirstinAmy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sonoma County California
Level 4 Contributor
41 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed 15 July 2006

This is a very old hotel, with a historic feeling, right in the middle of Horta's bustling downtown shopping area. The rooms are fairly small and sparse, but the bathrooms were right on par with other 3-star hotels we visited on our trip to the Azores. Front desk personnel were very gracious and accommodating of any requests. We were traveling with two noisy teenagers, and the front desk wasn't miffed or upset at all by a few late night incoming telephone calls to their room. The halls were rather dark and smoky smelling, but just what you'd expect from an old hotel in this part of the country. No elevator, but there are only three floors. This hotel offers basic accommodations with a real taste of the old country.

  • Stayed June 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Patcee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Residencial Sao Francisco

Property: Residencial Sao Francisco
Address: Rua Conselheiro Medeiros 13, Horta, Faial Island 9900-144, Portugal
Region: Portugal > Azores > Faial Island > Horta
Amenities:
Hotel Style:
Ranked #5 of 6 Hotels in Horta
Price Range (Based on Average Rates): £
Hotel Class:2 star — Residencial Sao Francisco 2*
Number of rooms: 32
Reservation Options:
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Also Known As:
Residencial Sao Francisco Horta, Faial Island, Azores

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