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“Gorgeous manor house but terrible service”
Review of Quinta das Merces

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Quinta das Merces
Certificate of Excellence
Reviewed 21 November 2012

We were really looking forward to our stay especially after having read good reviews but we were disappointed. It is a beautiful building with charming gardens but to call it a hotel is nonsense. The restaurant was closed, tea and coffee should have been available 24 hours but wasn't. Our roomwas cold and breakfast was stingy. We had to repeatedly ask for more eggs, coffee and milk. Any request for help was met with a sigh. We can only guess that the owners were away as the service was non existent. No one bothered to even look up when we passed Reception and we felt as thought we were a nuisance. Such a shame. We understand the King of Spain once stayed there and maybe the 'hotel' is now just resting on its laurels.

Room Tip: All the rooms are nicely furnished but a bit chilly. Very quiet and peaceful.
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  • Stayed: November 2012, travelled with friends
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4  Thank lavender20186342
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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17 - 23 of 116 reviews

Reviewed 18 November 2012

We stayed two nights in Quinta das Merces. The hotel is not far away from Angra do Heroismo, although it is too far to walk. So a car seems to be necessary, which can also be used to explore the island. Between hotel and sea a quiet busy road is located, but the Quinta is quiet far away. It is lying on a huge estate, with gardens, swimming pool, tennis court and a big parking lot. Everything is well maintained.
The interior of the house is also very nice with old tasteful furnishings and nice carpets. The rooms are also lovely, but the bathroom is a little old fashioned. The television is very small.

The breakfast is fine, but the service could be a little better. Also I did not like the tipsy furniture in the breakfast room. It was also a little cramped.

The price of the double room during high season is a bit too high, in the low season it is fine.

Do not miss the nearby fish restaurants and Angra, a very beautiful town!

  • Stayed: August 2012, travelled as a couple
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3  Thank ossenkamp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 November 2012

We stayed in the Quinta with a group for five nights in November. Our room was very cold on arrival and we received no warm welcome or hospitality during our stay. The Quinta was being run by the daughter and son of the family who were begrudging in everything they did. They couldn't even be bothered to bid us 'good day' when we came in and out. Breakfast was adequate but no more - probably the worst we have had anywhere, and certainly not four star. We may have been unlucky, but certainly wouldn't recommend it from our experience.

  • Stayed: November 2012, travelled with friends
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3  Thank Plantypeople
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 October 2012

We stayed 3 nights here at the beginning of a 11 day swing through the Azores Islands. We were surprised when we were told that the renovation of this 17th century building took 4 years to acquire the permits and 1 1/2 years to complete. As other have commented, it feels more like a bed and breakfast than a hotel. It seemed like the staff all seemed to be part of the owner's family. The hotel is situated on the edge of Angra, next to the small fishing village of Sao Mateus. It's not often that one can stay in a hotel that has it's on chapel, and a beautiful one at that. This was our first trip to the Azores and we will be back, and stay at this hotel when we return.

  • Stayed: September 2012, travelled with family
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3  Thank ronv95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 September 2012

We just returned from our 10 day visit to the Azores. We stayed 2 nights at Quinta das Merces.
We had read other reviews for this hotel and they were quite pleased. It really is the most beautiful "home". It has 11 rooms so it is kind of like a bed and breakfast but large, very large.
The home was built in the 18th century and it gorgeous. You need to rent a car I think as it would be at least a half hour walk to Angra and sometimes the sidewalks disappear. We walked into Sao Mateus a couple of times it was about a 20 min walk. You could stay right in Angra but it is like paradise at this hotel with a beautiful view and pool area is lovely.

Room Tip: All the rooms have a garden view
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  • Stayed: September 2012, travelled as a couple
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2  Thank Janice H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 September 2012

i like place with character. this one has everything it takes.
The only improvement required: Provide easier to follow instructions to find the location.
the pool area is fantastic. if we come back to Terceira i would definitely come back to this beautiful mansion.

  • Stayed: August 2012, travelled as a couple
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4  Thank leohauer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 September 2012

Being in the Azores is always being close to paradise, much more so at an accommodation such as Quinta das Mercês. This country house/farm has an exquisite architecture, dating back to the 17th century, a beautifully restaured chapel, large, comfortable and well decorated bedrooms, and an unsurpassable family hospitality. The owners make you feel really welcome and try to give you the best of times. The house faces the sea, has a great pool and an amazing garden much better described as a forest with all sorts of exotic plants and fruits. It is very peaceful, ideal for relaxing and enjoying the area. It's within walking distance of the lovely fishing village of São Mateus and a short drive from Angra do Heroísmo.

  • Stayed: September 2012, travelled on business
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5  Thank Abetarda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Quinta das Merces

Address: Caminho de Baixo | (also known as Quinta de Nossa Senhora das Merces), Angra do Heroismo, Terceira 9700-559, Portugal
Phone Number:
Region: Portugal > Azores > Terceira > Angra do Heroismo
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Suites Swimming Pool
Hotel Style:
Ranked #3 of 7 Hotels in Angra do Heroismo
Price Range: £82 - £123 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Quinta das Merces 4*
Number of rooms: 17
Official Description (provided by the hotel):
Quinta das Merces - A secret place at the Atlantic Ocean. The Country House - Quinta das Mercês is ideally situated in the protected area of Mount Brasil, in Island Terceira, Azores. It grows from the sea line through the interior within an area of about 35,000 square meters. It gathers the ocean influence with a dense extension of Atlantic woods wrapping an architectural set of great historical and cultural value. The farm roots go back to the XVIth century when the actual farm tenant’s house was built. In the XVIIth century was raised the Manor House to which, in the same century, was added the chapel in all alike a small church. The House and the Chapel are the nucleus of one of the last examples of the Feudal Architecture on the surrounds of the city of Angra do Heroismo. The outside space, with deep connection to the sea, was valorised through a careful landscape architectural project witch faithfully kept the original line of the land, implementing selective areas of leisure. It is a multifaceted space directed to an exacting and qualified tourism demand. The interaction with the sea allows practicing numerous sports in the open wide Atlantic and the dense woods invite to share a relaxing environment. The Country House Quinta das Merces is a unique space where nature perfectly combines with a rich historical patrimony, giving the pleasure of an unforgettable experience. ... more   less 
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Also Known As:
Quinta Das Merces Terceira, Azores - Angra Do Heroismo

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