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“Helpless service, poor kitchen, rip-off price/value: a "no go"”
1 of 5 bubbles Review of The Mix

The Mix
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Ranked #83 of 529 Restaurants in Cascais
Certificate of Excellence
Price range: US$30 - US$54
Cuisines: Mediterranean, European
More restaurant details
Restaurant details
Good for: Romantic, Special Occasion Dining, Local cuisine, Business meetings
Dining options: Lunch, Dinner, Breakfast, After-hours, Outdoor Seating, Parking Available, Reservations, Seating, Serves Alcohol, Waitstaff, Wheelchair Accessible
Description: The Lighthouse Hotel is situated on the cliffs of Cascais, near the marina and the Atlantic at your feet. Cascais, a picturesque town with centuries-old houses made ​​up of a traditional checkered streets that come together around a friendly and historic bay on the Estoril Coast. The hotel, a member of Design Hotels, result of the restoration of a mansion dating from the century. XIX, once owned the Count of Cabral. This remodeling has emerged an infrastructure that provides the bridge between the classical arches of the past with the lines and contemporary design. A major European cities such as Frankfurt, Paris, London and even Stockholm, Zurich and Moscow, run regular flights to Lisbon. Once at the airport, guests need not worry anymore, just enjoy the short trip 35min to Cascais, comfortably seated in our limousine.
Zürich, Zurich, Switzerland
Level Contributor
5 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
“Helpless service, poor kitchen, rip-off price/value: a "no go"”
1 of 5 bubbles Reviewed 16 October 2013

We invited friends for dinner. It was a desaster. Although reserving days in advance,w e had the worst table on the gorgeous terrace.
Service was helpless. After explaining, two persons do suffer from fructose allergy ( a zero-tolerance, zero starch/ zero sugar diet), everything came WITH sugar. We sent it back. We ordered starters, but akso 4 salads, one with dressing on the side, 3 regular. All came without dressing: comments of the waiter: the kitchen believes, this is easier. For the minimimalist mini portions of about 20 lost and lonely looking single leaves of salad, elderly tired and totally dry like from yesterdy, there came a "balsamic glace" ( a topper to decorate food with a sugary glace) and olive oil. The waiter said: this is vinegar, they told me in the kitchen. I asked for normal vinegar. After a while 2 spoonfool arrived, but we had 4 salads.... We asked, after having white wine, to open the bottle of red wine to breathe, but this made the waiters only to vanish totally. With the main course, we asked again, so one waiter showed up wiith a screwdriver and ONE red wine glass ( to share for 6 persons?). The fish poriton ( for a grown man) looked like " slim& lean120 grams" helping, totally dry, a fish tale end ( i would trow away, but not dare to sell for around 30 EUROS). I was ashamed for my guest. Both chateubriands, ordered "medium-rare, on the rare side", arrived well done and cold! The meat was unchewable as well, the opposite of tender. I told the waiters, asked to tell the kitchen. No reaction. They would have taken and replaced it, they offfered. But this meant, keeping my guests waiting. No tea, no coffee offered, no apologies. But after paying, we were suddenly served 6 glasses of local champage. Without explantation! Who wants murganera before bedtime, no apologies, just sent at the table. Its a no go. Helpless service, poor food, you need glasses for some portions, and its way too expensive for what they offer. Gorgeous terrace, breathtaking views, nicely done tables. But forget about anything else,

    • Value
    • Service
Helpful?
Thank Dorothea M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RaquelRocheta, Public Relations Manager at The Mix, responded to this review, 6 November 2013
Dear Mrs. Dorothea M.,

I would like to thank you for your valuable feedback regarding your dining experience with us. All the problems that you brought to our attention were acknowledge and taken very seriously. We would like to contact you personally concerning this issue to be given the opportunity to explain personally the steps we have taken to correct this type of situation.
Kindly contact me on pa@farol.com.pt or +351 214 823 497.

Kind regards,
Ana Maria Tavares
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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136 reviews from our community

Visitor rating
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Lisbon, Portugal
Level Contributor
40 reviews
21 restaurant reviews
common_n_restaurant_reviews_1bd8 32 helpful votes
“Excellent experience”
5 of 5 bubbles Reviewed 30 August 2013

Having dinner in this restaurant is a highly enjoyable experience. For a start, the view is stunning - and if the weather is fine, a meal al fresco is a must. As for the food, it is the third time we eat in this place and never had a disappointment. The "amuse bouche" are tasty and complimentary. For starters we opted for trying samples of warm sushi, by the first time. Not being a fan of sushi, I was slightly concerned and did not know what to expect. Absolutely delicious. Mains: - my partner had duck and I had a filet Chateaubriand. Superb, cooked to perfection. For dessert we had "Horta", absolutely exquisite. The mid priced wine was wonderful, never had it before. Pera Branca - awesome ! The staff are courteous, always available but never intrusive. You are not hurried - we started our meal at around 20h15 and finished it at 23h00. Highly recommended restaurant, for its setting, the quality of the food and the relation price/quality. Yes, we will continue to go back. Hope that the standards are kept.

  • Visited August 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank joseandglen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
73 reviews
38 restaurant reviews
common_n_restaurant_reviews_1bd8 55 helpful votes
“Awesome views and food, nice staff”
5 of 5 bubbles Reviewed 26 August 2013 via mobile

Had dinner here last night. Loved the food, the stunning views (eat early as there is little view after the sun sets) and really enjoyed the nice staff. Will go again!

  • Visited August 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Hugalex1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
london,england
Level Contributor
45 reviews
26 restaurant reviews
common_n_restaurant_reviews_1bd8 35 helpful votes
“Very stylish and tasty”
4 of 5 bubbles Reviewed 26 August 2013

Located within the Farol Design Hotel, The Mix is a very chic dining destination. It is European with a Portuguese flair. The service is friendly, helpful and mostly efficient. We shared starters of foie gras, scallops and Mediterranean salad with tempura shrimps. Mains were rack of lamb, grouper and sea bass. The presentation was beautiful and the portions were fine for us, but some people might find them small. Desserts were also very good. Sushi is also available and it looked excellent but we were told that there would be too long a wait for sushi so we passed. I enjoyed this restaurant immensely and would return.

  • Visited August 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank rkahn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paris, France
1 review
“Great place & food...service coul be better”
3 of 5 bubbles Reviewed 3 August 2013

Well placed, incredible view and great products but even if service is friendly and they try to be nice they do not reach the level you expect for a place like this. You pay too for a certain quality and if you need to ask twice for your wine, you need to ask for your bread to be replaced or 3 times for the bill something is wrong!

  • Visited August 2013
    • Value
    • Atmosphere
    • Service
    • Food
Review collected in partnership with Best Tables

Helpful?
Thank Ana L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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