Dear All, I have been here 5 days now with my 6 years old daughter and my husband, together with another family of 2 adults and 2 children. I have never met in my life worse treatment from the staff, completely ignoring from the start.
Although the rooms are very old furnished the bathroom leaking if we were treated other way by the hotel staff we would had except it. We had ants in the room, the telephone was not working, the refrigerator is ancient and leaking and not working under 10 degrees inside.Nothing was fixed after insisting at least 3 days and talking with more than 3 persons....
One detail. We spilled some powder from a shake I brought from home inside of our baggage.
We kindly asked the cleaning lady to help us vacuum the baggage case and gave her money.
After she saw the baggage she assured us that she will clean it properly and thanked for the money. Next day nothing was touched or cleaned. We were to the reception and the staff told us that it was impossible to clean because the powder was fixed on the case. We cleaned it in 10 minutes with a wet towel...and wondered why we dared to ask for help....
I WILL NEVER STAY HERE AND COME WITH MY CHILDREN.
Breakfast is good but very poor in menu. They said is American breakfast but the American famous pancakes were no were seen in any day. I can hardly wait to go home.
If you have an enemy recommend this hotel to them. It will be enough punishment!
- Official Description (provided by the hotel):
- Apartment-style Hotel in busy residential area, about 600 yards from beach. ... more less
- Reservation Options:
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- Also Known As:
- Cidadela Hotel Cascais