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“Beautiful views, great service”
Review of Pestana Cascais

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Pestana Cascais
Ranked #14 of 39 Hotels in Cascais
Bodo, Norway
2 reviews
“Beautiful views, great service”
Reviewed 2 June 2014

Great service, good rooms and in a very nice location. Staff was always very friendly and helpfull. Right by the Atlantic, close to beaches, castles and superb rock climbing. We have stayed there twice so far, and will return.

  • Stayed July 2013, travelled with friends
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Helpful?
Thank ehb_83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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697 reviews from our community

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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (106)
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United States
Level 6 Contributor
148 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 30 May 2014

Nice hotel, rooms were clean and very quiet. Some restaurants are in walking distance. A bit annoying that in order to get the lock for the safe in the room you need to pay EUR 1,50/day (!!!). The walk on the coast from behind the hotel to downtown Cascais and Estoril is beautiful. Would stay here again.

Room Tip: I stayed in a room facing the street and it was perfectly fine (if you do not want specifically an o...
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  • Stayed May 2014, travelled solo
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Helpful?
2 Thank MN_Global
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oldcastle, Ireland
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 May 2014

Very nice hotel. We had a suite which consisted of a very spacious sittingroom cum kitchen with 1 bedroom. There was a huge bed with feather pillows and duvet, very luxurious if one doesn't have an allergy to feathers. The room was a little jaded and could have done with a lick of paint. The restaurant was adequate with a buffet breakfast. The breakfast was mostly continental with a very limited choice of hot food. Basic comes to mind. The pool area was quite large and almost empty as the weather was awful when we visited.
It is quite a distance from the centre of Cascais and it is probably a half hour walk to get there so a taxi is a must in my opinion.
Very accessible to Lisbon as a train journey is approx. 40 mins.
Lots of excellent restaurants in the area e.g. Entreaguas and Ou Pravernes. Please excuse the spelling as I don't have a business card for either one. The Crepe Grill in the centre of Cascais will not be on my list of return venues. Our order came out to the table wrong but we were waiting so long, at least 45 minutes, we decided not to wait for the correct dish. We didn't get a reduction on the bill even though one of the dishes wasn't touched.
Pestana Cascais is probably suited more to an older clientele than younger and if you want relaxation then this is the hotel to pick

Room Tip: Front of the building overlooking the carpark with a very nice balcony off sittingroom and bedroom...
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  • Stayed May 2014, travelled with friends
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Helpful?
2 Thank Patricia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lochwinnoch, United Kingdom
Level 3 Contributor
23 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 26 May 2014

We have just returned from seven nights at the Pestana and we had a great time. To be honest I was a bit wary of going after reading some of the reviews but I needn't have worried. The hotel is lovely, much better than it looks on the website. Our room was a good size and spotlessly clean as was the bathroom.Only complaint I had was the hairdryer in the bathroom which wasn't really of any use, they would be better having hand held hairdryers in each room. We really appreciated having the small kitchen area in the room. There is a small supermarket just across the road and a great bakery/patisserie which we made good use of. The pools and and gardens seem well maintained. Breakfast was good, mainly continental style i.e. cold meats, cheese, fruit etc and there was plenty of it. There were a few hot items that seemed to be replenished regularly. All the staff were very pleasant, nothing was too much trouble. All areas of the hotel were clean and tidy. The hotel seems to be in the middle of a residential area but you only have to walk about ten minutes and you will find a selection of restaurants. It takes about thirty minutes to walk into the centre of Cascais along the coast road which is lovely.We also used the shuttle bus provided by the hotel to take us into Cascais several times, a great service We had a great holiday and would definitely recommend the hotel to anyone visiting the area, we would certainly book it again if we ever go back.

Room Tip: Ask for a pool or sea view.
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  • Stayed May 2014, travelled with family
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Helpful?
5 Thank debbiemoore1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bucharest, Romania
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 9 May 2014

A wonderful holiday: a pleasant flight with TAP Portugal, Lisbon is a wonderful city. Cascais :beautiful resort. We stayed at the Pestana Cascais, a lovely hotel, quiet, near the Atlantic coast (the rooms are clean, with comfortable beds, clean bathroom, I liked the staff, very good food.) Thank our guide Dragos Laurentiu Barcan from Karpaten agency for the beautiful memories.,

  • Stayed April 2014, travelled with friends
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Helpful?
4 Thank DANIELA D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bucharest, Romania
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 May 2014

We stayed here for seven days and it was very nice.The location is good,it's an easy walk to the Atlantic coast(beautiful) and to the centre of the town.The rooms are clean and spacious, beds are comfortable.The staff -very helpfull and friendly.We had an excellent guide, named Dragos Laurentiu Barcan from Karpaten Agency,very good recommendations.The breakfast and dinner are buffet style,good service.Internet wi-fi free.PORTUGAL is very beautifull.

  • Stayed April 2014, travelled with friends
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Helpful?
4 Thank MIRUNA MIHAELA D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deerfield, New Hampshire
Level 6 Contributor
209 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
Reviewed 26 April 2014

We stayed here for five days in April. Despite the way it appears on their website, this hotel is NOT directly on the beach. You can see the ocean, but even the rooms that are "ocean view" are really "garbage can view with some ocean" or "back of local restaurant view with some ocean."

The hotel is in a pretty inconvenient part of the area. If you need a grocery store, there is one a couple of blocks away. The hotel itself didn't have any kind of shop, which I found odd. If you want to walk into Old Town Cascais, you will have quite a journey ahead of you. The cobblestone walks are in bad shape, and traffic is nuts. There are lots of people with dogs, and cleaning up after them is NOT a priority. You *will* trip over cobblestones or step in dog poop.

Everything you will want to do or see is going to be near the Marina. You can park near the marina for just a few euros in an underground garage -- we found that to be the most convenient. The hotel has a shuttle that will bring you to the marina, and there is a train nearby that will take you to Lisbon. And if you go to Lisbon, TAKE PUBLIC TRANSPORTATION because it is impossible to find parking there.

We had trouble with our air conditioning on the first day. It wasn't working, and it was very warm in there. We had a maintenance man come in and look at it, and then again, and somewhere around midnight we were informed that the air conditioner was just turned on for the year and that it needed a day or two to get cold. The next day, we were moved to another room and it worked just fine.

The website shows a room that has to have been computer generated. I saw about five or six of the rooms, and not one of them looked like that. The TV's were not flat screens, and appeared to be at least 15 years old. The furniture is not horrible, but very warn. The fabrics on the chairs were stained. Everything just had an "old" feeling, but it was pretty clean and comfortable.

Also, on the website the hotel is this shining, gorgeous building of white with bright blue accents. In reality, the white is very faded and covered in rust. It definitely needs some sprucing up.

We never had trouble parking.

The breakfast buffet was above average. Everything was fresh and there were many choices.

If you use a hair dryer, BRING YOUR OWN. I can't even begin to describe the monstrosity they have in the bathroom there. It's a box with an accordion-like hose attached to a hand piece. It has all the power of those pretend battery-powered hair dryers you played with as a child. The heat builds up in the base of the handset and your palm gets burned but your hair stays wet. Add this to the hard water they have, and you've got yourself lots of bad hair days! Also, don't rely on their toiletries. You'll get a shoe-shine kit but no conditioner.

There is a horrible kitchen area in each room. They should just get rid of it. There is an old cooktop and an old sink and some pots and pans. No microwave. Small fridge.

If you open the door to your balcony, the air conditioner shuts off automatically. That was super annoying. You also need to put your room key into a slot near the door in order to enable the electricity.

It sounds like I am doing a lot of complaining, but overall it was a nice place. I've got to say that the staff was exceptional. They were friendly, sincere, and professional in every way. They went out of their way to help us whenever possible. I wish I could remember everybody's names, but we dealt with Peter and Goncalo and Telmo, and they were all excellent at what they did. We were very impressed with their professionalism.

Room Tip: Even the non-ocean-view rooms have a bit of a view. We noticed a HUGE different in the temperature...
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  • Stayed April 2014, travelled with family
    • Value
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Helpful?
9 Thank daynasu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pestana Cascais

Property: Pestana Cascais
Address: Avenida Manuel Julio Carvalho e Costa, 115 | Alameda Guia, Cascais 2754-518, Portugal
Region: Portugal > Central Portugal > Lisbon District > Cascais
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Spa Hotel in Cascais
#10 On the Beach Hotel in Cascais
#12 Business Hotel in Cascais
#13 Luxury Hotel in Cascais
#13 Romantic Hotel in Cascais
Price Range (Based on Average Rates): £
Hotel Class:4 star — Pestana Cascais 4*
Number of rooms: 149
Official Description (provided by the hotel):
The Pestana Cascais is a 4-star hotel located in one of the most luxurious areas of Lisbon's coastal region, Vila de Cascais. It is very close to various beaches, including the surfer's paradise Guincho beach, parks, museums, shopping centres and the Casino do Estoril. It offers both an outdoor and indoor swimming pool with whirpool bath, sauna and Turkish bath, as well as a restaurant and a bar. During the summer, enjoy the outdoor swimming pool and gardens with views of the Atlantic ocean. All rooms feature a kitchenette, balcony, air conditioning and Wi-Fi. ... more   less 
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Also Known As:
Pestana Cascais Hotel Cascais
Pestana Hotel Cascais
Cascais Pestana Hotel

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