We stayed here for a week in April 2014. 2 adults and 3 children. The park itself was not too bad, but could do with some work. The problem we had was the rep! Our van was not ready when we arrived, and we had to wait a further 2 hours. Then we were put in a different van, (first one smelt of gas and the rep did not know why). The van seemed ok on the surface of it and the staff at the park itself were lovely! We found that our van was over ran with ants! I mean all over the kitchen in the kids beds, (matress and linen!). We asked for a raid spray and the rep brought it round and sprayed it once. We told him we had more ants now in both bedrooms and instead of being offered another van we were told to just complain! The sofa bed was broken and we were unable to put it up in order for 2 of the children to sleep on it. The smell of the ant spray was over powering in the bedrooms and still no help from the rep who went out of his way to avoid us! The state of the place was beyond filthy under the sofa and matresses, (we had to lift them to spray), and despite complaining we were told to just complain to Eurocamp and avoided by the rep. The rep who incidentally seemed to have time to chat to everyone but could tell no-one where anything was and at the first sign of problems could never be found!
We made the best of our holiday and the staff at Orbitur themselves were lovely.
I think the brochure should say a car is necessary as most people had car hire and cabs were costing a fortune, as only 4 passengers can be taken in a cab.
When we returned we complained to Eurocamp, who replied that we had broken the pull out bed, and that we were offered another van! The sofa bed was broken when we were moved in and we tried to fix it! Never were we offered any help or other accommodation but instead was avoided! They have never replied and have been chased for replies but still no response. We have travelled with Eurocamp before so was gutted by this treatment!
On the upside what has come out of this is that if you book directly with Orbitur themselves, (they are the place that Eurocamp use in Portugal), you can save yourself about £1000! The staff who work for Orbitur are really helpful too!
So on the up we now book direct with Orbitur, get excellent service and save a grand. Would advise anyone to do the same!
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- Also Known As:
- Camping Obitur-Guincho Hotel Cascais