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“Past its Prime - Past its Time”

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Estalagem do Forte Muchaxo
Ranked #34 of 39 Hotels in Cascais
Toronto, Canada
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Past its Prime - Past its Time”
Reviewed 19 August 2011

Ok I don't know where to start, 1st we couldn't find the hotel so we called the number of the hotel and a lady answered and told us to keep driving until we found a yellow building. Then she told us that the yellow building wasn't their hotel and that their hotel was the one next to it (not very helpful). They didn't even have an address. Then we finally found the hotel and drove into the parking lot and needed to find a spot. The man found us a spot but it was so small our car didn't fit. Then we went in and looked around. It was dingy and grungy (not a good 1st impression). Then we checked in and while we were checking in people were bringing their dogs into the hotel!!!!!!!!! Well, we finally went into the room and looked around and nearly screamed! The room was so dirty there was one very old window the you could see out of... we had a view of the parking lot. The other window was so high up and so dirty you could not see through it. The walls were not painted and the ceiling was so scary it looked like something was going to crawl out of it any second. Not to mention the floor it was so gritty that my I took off my flip flops and had to run bac to them the floor was too dirty. The t.v.s did not work. The beds didn't even look like they were good to sleep in. Well, its good we did our research because we knew this was the old wing. So, we went down and requested a room in the new wing. They put us in the new wing and we looked around, the room was fine. We had a view of the pool and beach. The pool looked nice so we got dressed for a swim. We tried to walk out and go swimming but we had to go down multiple staircases that looked like they were going to collaspe. Well long story short the pool was cold and dirty and the beach was rough and not family oriented. The hotel had lots of ants. The breakfast table had ants on it, the bar table had ants and even the rooms had ants crawling in the bathroom. The sound of waves kept us awake all night. So basically it was a waste of a day in Portugal. The place called themselves five star hotel. Muchaxo is totally overated, most definitely not a five star hotel. I am not making any of this up, the people who were working there tried but the day could not be saved. Too old and too much mold for this family to enjoy. Save yourself the stress and don't book this hotel.

Room Tip: don't stay here but if u have to, stay in the new wing
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  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
5 Thank touristsinportugal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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251 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (37)
Date | Rating
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English first
Paris, France
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 August 2011

There's a 5 star sign outside of this hotel and for sure this hotel is not a 5 star.

Hotel location is just great if you want to see the area and enjoy beach as well as doing some sightseeing around. Definitely one should have a car for this hotel since it's quite far from the city though parking can be problematic during the weekend when there are lots of people coming to the beach.
Some of the hotel rooms have been renovated, once we could get over stink of paint and some unfinished carpenter job at the room, the room was clean and livable. Breakfast is simple, nothing special and hotel staff are helpful. But things are not perfect, once we arrived we've been given our room which was not ready yet , of course we needed to chase reception few time before it was made ready. Wifi only works in small area near reception by chance only ! Ambiance in this hotel is weird, you feel some sort of emptiness and lack of presence but who cares, once you step outside, you see mountains, ocean and waves !!

Room Tip: No safe at rooms, renovated rooms are clean but some unfinished job still. Wifi only works in small...
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  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank BlueHedgehog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 24 March 2011

This hotel, seems to have received many bad reviews, but my wife and I thought it was great.

First of all, the location is amazing, right on the beach and the beach itself is fantastic.

The older rooms are a bit dark but they do have the best views; the newer rooms are nicer decor but as theyre mostly on the back of the hotel the views arent as good, but if you want a nice view go down to the beach, its 2 mins away!

Its definitly got character, and character goes a long way. The staff I found were all really nice and helpful; I didnt eat there much actually, but I found the dinner was nice, and the bar prices decent.

There is also a massive casino a few miles away.

  • Stayed September 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank unseasonedtraveller9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rutland
Level 6 Contributor
131 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 4 April 2010

The location was great, and the room was clean and warm. Powerful showers. Yes, the decor might have been a bit dated and quirky but we enjoyed our stay. Helpful staff, Mr Muchaxo gave us his time and attention. The meals in the restaurant were fine, and enjoyed by our local friends.The windows were affected by salt spray but it didn't spoil the experience that much. It's not 5 star accomodation but we were pleasantly surprised.

  • Stayed March 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rutlandlass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portugal
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 August 2008

Decoration dates back 30 years, with rusted lamps, poor stone floors and concrete ceilings. Despite its fantastic location, right on top of a beach, the windows in the sea view rooms are so old and dirty you can't see outside! We complained that they should be cleaned but no to effect, so we had to clean them ourselves (see the difference in the pictures).

There is a damp smell in the main lobby, and the breakfast room also has the same problem with a total lack of view to the outside, even though on the other side of the window is the ocean. The breakfast itself is poor with little more than toast, and the service also takes you back 30 years...

In the end we demanded that the price for our room be reduced to the same level as those with no view, which we got after some discussion.

If you are looking only for location, its great. If you are expecting anything else, be advised.

  • Liked — Pool
  • Disliked — Dated rooms, no maintenance, dirty windows, poor service
  • Stayed August 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank magura99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Cascais hotels

London
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 5 August 2008

My boyfriend and I stayed at this hotel over the weekend of 19th July for a birthday party.
All the party guests had been booked in here, and all bookings requested a sea view - but unfortunately we didn't get one.. but i didn't mind.
All the rooms are very basic, but they have everything you need.
The bed's aren't plush, and the bathrooms are minimalistic, but everything is clean and in working order!

The entrance/communal/bar areas have a general smell of mustiness, but I guess that might come from being by the sea. The place is just hilarious, it really is like fawlty towers - but in guincho.

The pool is great, the little pool bar is great - i was pleasantly surprised by the wine there! But again, the pool and its ameneties are basic, nothing plush.

The views and the location are really the clinchers - guincho beach is just incredible.

We didn't eat in the hotel really, we had a few drinks in the bar, and a few coffees - all were great - generous servings of spirits!

They even managed to russle me up some fresh oj and toast when i'd slept through breakfast - so I can't tell you what the muchaxo breakfast experience is like.. but i didn't exactly hear good things from our fellow guests.

I would stay here again if I was on a budget, for location alone. But if I were on a romantic weekend away, I'd go somewhere with better facilities, and less "quirky".

  • Liked — Location
  • Disliked — lack of modern facilities
  • Stayed July 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cathy111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester
Level 3 Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 27 July 2008

We stayed for a week in July and really enjoyed ourselves. The pool wasn't super modern but was filled with seawater, was quiet and was staffed at all times. In addition lying watching the waves crash onto the rocks was amazing. Our room was clean, with a nice powerful shower and a great view of Guincho beach.

The hotel was quiet but that wasn't a problem for us and this was the best value accomodation in the area, with the best views.

We only had one evening meal in the hotel and it was very average. However there are buses into Cascais every 30 miinutes and we spent most evenings there. The lovely fresh bread at breakfast was nice, the orange squash wasn't so good.

  • Liked — Location
  • Disliked — Food
  • Stayed July 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Henry H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Estalagem do Forte Muchaxo

Property: Estalagem do Forte Muchaxo
Address: Estrada do Guincho | Cascais and Sintra Natural Park, Cascais 2750-642, Portugal
Region: Portugal > Central Portugal > Lisbon District > Cascais
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#16 On the Beach Hotel in Cascais
#24 Luxury Hotel in Cascais
Price Range (Based on Average Rates): £
Hotel Class:4 star — Estalagem do Forte Muchaxo 4*
Number of rooms: 60
Official Description (provided by the hotel):
Estalagem Muchaxo is on Guincho beach, located on Cascais and Sintra Natural Park. The Estalagem Muchaxo has over 60 years of history and occupies an 17th century fortress, defying the waves and winds of the Atlantic Ocean.In such an impressive natural scenery Estalagem Muchaxo provides an unique and personalized atmosphere with it´s authentic and traditional decoration.Its restaurant is one of the most known in the region due to its magnificent view over the ocean and its cuisine, specialized in Seafood and Shellfish.A unique atmosphere can be found at the bar, with its decoration, piano, fireplace and views of the sea. Guincho beach and its winds and waves make it ideal for enthusiasts of surfing and windsurfing. In fact this beach is known as one of the best windsurfing spots in Europe ... more   less 
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Also Known As:
Estalagem Do Forte Muchaxo Hotel Cascais
Forte Hotel Cascais
Cascais Forte
Forte Cascais

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