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“Great hotel, great staff and big breakfast” 5 of 5 bubbles
Review of Pestana Cidadela Cascais

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Pestana Cidadela Cascais
Ranked #8 of 38 Hotels in Cascais
Certificate of Excellence
Madrid, Spain
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Great hotel, great staff and big breakfast”
5 of 5 bubbles Reviewed 2 January 2014

the hotel room was very big and modern, they upgraded us to a junior suite for free. The cleanliness was perfect. The staff was very nice and helpfull, they helped us a lot. The breakfast was a big buffet with a large variety of foods. the swiming pool, the sauna, the turkish bath and the gym were perfect.

Room Tip: if you travel with family choose the junior suite
See more room tips
  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Michael_viajes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria Joao S, Guest Ambassador at Pestana Cidadela Cascais, responded to this review, 29 January 2014
Dear Michael_viajes,

Thank you so much for taking the time to write this positive review. Please come back soon and allow us to, once again, exceed your expectations!

Sincerely,

Maria João Simões
Guest Ambassador
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,113 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (180)
Date | Rating
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  • English first
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English first
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 19 December 2013

The hotel is built inside of an old Portuguese coastal fort that now overlooks a modern marina. Our room had a Marina view and the balcony for our room was an old cannon emplacement that was probably 10 ft thick. Great for a 3-5 day stay to see the various historical sites in the area.

Room Tip: Book a bike and ride the coast bike path
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  • Stayed August 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Dallas214too
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria Joao S, Guest Ambassador at Pestana Cidadela Cascais, responded to this review, 29 January 2014
Dear Dallas214too,

'Fantastic', 'Amazing'... what more can we ask for? Thank you for the kind words and for taking your time to leave us your review. Next time you visit Cascais don't forget us, we'll be very proud and glad to welcome you back soon!

Sincerely,

Maria João Simões
Guest Ambassador
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 19 December 2013

The standard in this hotel is very good with high quality rooms, beds showers etc. The location is also excellent as it is down by the marina and only a short walk to the town but is not noisy. The staff are top notch as they are professional and genuinely friendly. They made the stay a pleasure.

  • Stayed June 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank wf_duke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria Joao S, Guest Ambassador at Pestana Cidadela Cascais, responded to this review, 31 January 2014
Dear wf_duke,

Thank you so much for taking the time to write such positive review. You cannot imagine how happy we were with your lovely words about our Pousada, staff and service. Please be back soon, it will be an honour to welcome you again!

Sincerely,

Maria João Simões
Guest Ambassador
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Porto, Portugal
Level Contributor
92 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
5 of 5 bubbles Reviewed 14 December 2013 via mobile

We stayed only one night, for our first visit to Cascais. We had a junior suite. The room was perfect, decoration simple, modern, comfortable, big room, with separate living area and dressing room. The window overloaded the marina. Great place, but please remember it is a converted forte/military castle so the windows are small, and you may only see the outside castle wall. But that is also part of the charm.
The room had a very big bed, two plasma tvs, free wi-fi, mini bar, robes, sofas. Big bathroom, simply spotless. The hotel is in a great part of Cascais, with easy private access to the Marina.
The service and staff, could not be better, always helpful and alert for all you needs.
Breakfast was one of the best I haver had, and I enjoy hotel breakfasts. The fresh fruit was perfect!
Swimming pool was really nice and indoors. The view of the restaurant, pool and balcony was great.
Only three warnings, there is no free parking, although there is plenty of parking around. The pool and the restaurant area is small for the size of the hotel, in December there were not many people so all was perfect with plenty do space.
It is simply beautiful!

Stayed December 2013, travelled as a couple
Helpful?
2 Thank CSNunes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria Joao S, Guest Ambassador at Pestana Cidadela Cascais, responded to this review, 1 February 2014
Dear CSNunes,

We agree: “Could not be better!” such detailed and positive feedback, thank you so much for the friendly words and for giving us the pleasure to have you with us! We'll be waiting for a next visit so we can exceed even more and once again your expectations!

Sincerely,

Maria João Simões
Guest Ambassador
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Helsinki, Finland
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 10 December 2013

This hotel is fabulous. Location is very good, views are marvellous.
Bit late cleaning.
Quite a labyrinth, but that is only exciting.
We enjoyed, especially when the temperatures were in late september around 30 - 35.

Room Tip: We had a court view, guess a seaview is better...
See more room tips
  • Stayed September 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank PasiT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria Joao S, Guest Ambassador at Pestana Cidadela Cascais, responded to this review, 1 February 2014
Dear PasiT,

We are so glad to hear that you were pleased with your stay and that you were able to appreciate the views and the incredible location of our Pousada. We hope you enjoyed all that Cascais has to offer and hope to welcome you back the next time you are in Portugal!

Sincerely,

Maria João Simões
Guest Ambassador
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Caldas da Rainha, Leiria, Portugal
Level Contributor
176 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
5 of 5 bubbles Reviewed 30 November 2013

This spectacular hotel unit was built in a historic building near the bay of Cascais and the marina. It has a good view, fascinating architecture and good design. Good rooms, good service, good restaurant. Wonderful.

  • Stayed November 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Antonio54C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Basel, Switzerland
Level Contributor
53 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed 15 November 2013

Certainly impressively built within the old castle architecture, this hotel is unique as it combines old and new. Its a big place, you can get easily lost. For that level of hotel i would have expected a bit more personal touch, but there is nothing to complain about the hotel - service is good, rooms are nice, spa and gym great. Bar inside is a pity because you have no external light. Very little outdoor seatings also - again a pity, as the hotel is on the seaside. Location is great, walking distance to the centre of Cascais. If you are willing to spend the money for this hotel you wont regret it, but there is better 'leading hotels of the world', if thats the benchmark.

  • Stayed October 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Achim P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria Joao S, Guest Ambassador at Pestana Cidadela Cascais, responded to this review, 26 November 2013
Dear Achim P,

While I am glad you enjoyed so many crucial aspects of your stay with us (our location, architecture, service, spa, gym,...), I am saddened to hear that the lobby bar and decor did not meet your expectations. We are deeply committed to delivering high quality service and customer dissatisfaction is taken very seriously. Your comments will be passed on to senior management. We hope that the next time you visit Portugal/Cascais you'll give us an opportunity to make it up to you and provide you the most memorable moments!

Sincerely,

Maria João Simões
Guest Ambassador
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pestana Cidadela Cascais

Property: Pestana Cidadela Cascais
Address: Avenida Dom Carlos I | Fortaleza da Cidadela, Cascais 2750-310, Portugal (Formerly Pousada de Cascais)
Region: Portugal > Central Portugal > Lisbon District > Cascais
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 38 Hotels in Cascais
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Pestana Cidadela Cascais 5*
Number of rooms: 126
Official Description (provided by the hotel):
This luxury hotel, Pestana Cidadela Cascais, is set within the walls of the historical fortress, the emblematic 16th century Citadel of Cascais, in the centre of Cascais. It is a place where ancient meets modern, and many of the rooms are dramatically set into the former barracks which makes each space a different experience, while others, more modern, enjoy spectacular views to the sea or over the huge internal patio spaces. ... more   less 
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