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“Service was not 5 star quality!” 3 of 5 bubbles
Review of Pestana Cidadela Cascais

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Pestana Cidadela Cascais
Ranked #8 of 38 Hotels in Cascais
Certificate of Excellence
London, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Service was not 5 star quality!”
3 of 5 bubbles Reviewed 5 June 2014

My partner and I stayed in this hotel for a long weekend. On arriving at the hotel we were really impressed - as the building is very impressive. There is also a great view from the rooms and the breakfast area (and buffet) is fantastic. However, the service leaves much to be desired - especially in the bar - which is very slow and the night we went there they did not even have any beer. Ridiculous. Also, we could not have a bath as the plug in our bathroom did not fit properly and kept leaking out of the water. This was not fixed for us.

The pool is actually inside, so when it is sunny it is a bit strange to be swimming inside.

Personally, If i were coming back to the area, then I would choose another hotel with an outside pool, friendlier staff and a bit of a warmer atmosphere.

  • Stayed May 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank chrissiestew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,118 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (180)
Date | Rating
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English first
London, UK
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 1 June 2014 via mobile

Just returned from 4 nights at the Pousada de Cascais. Very comfortable, stylish hotel. Designed as it is around the old fortress, it is quite an unusual layout. I counted over 200 metres from our room to reception!

Perfectly situated for the town, my only complaint would be the lack of parking. Add €20/day for the adjacent car park, if you are driving.

Stayed May 2014, travelled as a couple
Helpful?
Thank Tobias_48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
USA
Level Contributor
161 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
5 of 5 bubbles Reviewed 31 May 2014

We stayed in the Pousada de Cascais for three nights. The location is excellent as the downtown area is a couple of blocks away. The marina is also right next door. You must get a room that overlooks the ocean as the combination of views between the marina and the ocean are fabulous. It is located in the old Citadel and the combination of old and new is fabulous. The people that work at the hotel are very helpful and accommodating, and very nice. Breakfast included was extraordinary. Definitely would stay there again.

Room Tip: Get a room with marina and ocean views with a terrace.
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  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank cachirulatravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Essex, England
Level Contributor
137 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
4 of 5 bubbles Reviewed 31 May 2014

The hotel location, in the fort at the marina, is outstanding. It's very smart and stylish, well-appointed and very clean. We were a little disappointed as our booking confirmation stated we'd have a kitchenette and balcony, but the staff explained we'd have to pay extra for these. So...no balcony, so the rooms did feel a little closed-in. Check with the booking company exactly what's provided-lowcostholidays website states 'balcony and kitchenette' but these were extra (starting from 39 euros a night) However, the hotel has a lovely rooftop terrace with sunbeds and double mattress beds, plus a nice pool, sauna, steam room etc. Towels are provided there. The breakfast was amazing-the juiciest mango and other fresh fruits, an amazing array of cheeses, bread products, bacon, eggs, etc. The food was wonderful. Coffee and bar drinks were pricey, although coffees came with a selection of biscuits and alcoholic drinks had crisps. Unfortunately, the rooms didn't have tea/coffee facilities which meant we had to always buy these. Parking at the car park nearby was expensive, so we drove to the nearby streets by the Paulo Rego gallery where you could park all day free of charge. You could enter the courtyard and drop off/pick up when arriving/departing. Staff were friendly and professional, and the rooms were cleaned twice daily to a high standard. The location was great too-just a short stroll to the centre of Cascais past some lovely restaurants on the hill-down to sandy beaches and nice cafes. Just a shame we'd expected a balcony or outside access and felt a little closed in-and the lack of tea/coffee maker, otherwise this would've been 5 star.

Room Tip: Check with the booking company exactly what's provided-lowcostholidays website states 'balco...
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  • Stayed May 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank lilgecko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oban, United Kingdom
Level Contributor
57 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 bubbles Reviewed 26 May 2014 via mobile

The Pousada is a luxury hotel inside what was an old fort, overlooking the Marina, and just five minutes' walk into the charming town of Cascais.
We booked a standard double room but for no apparent reason we were given a free upgrade to a suite. The suite was awesome, - two rooms, each with a sofa and flat screen TV, and the larger room with two chairs, a large coffee table, and an eight foot double bed! The en-suite bathroom was equally luxurious.

However the one window in the room was rather small and too high to enable a view. The lighting in the smaller room was inadequate to see into the wardrobe and cupboard. Additionally the bedside spotlights, presumably for bedtime reading, were either both on or both off, and controlled from one side of the bed! These criticisms aside, we did very much enjoy the suite, and the huge bed was very comfortable.

Breakfast was fantastic. There was a bewildering array of breads, pastries, cold meats, cheeses, fruit, yoghurts, cereals, juices, and hot foods too. It was served in the delightful upstairs dining room which overlooks the Marina and the sea. This upstairs dining room closed at 1700 which was a great disappointment as the alternative cafeteria, next to the reception area, has no view, and consequently we found the place to be nearly always empty. Possibly the exorbitant prices exacerbated the situation too. We did not eat in the hotel, not solely because of the expense, but we preferred to explore the interesting village of Cascais.

All the staff we met were absolutely excellent. They are friendly, helpful, and cheerful, and a great asset to a lovely hotel.

Stayed May 2014, travelled as a couple
Helpful?
Thank Willy451
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luxembourg City, Luxembourg
Level Contributor
55 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed 17 May 2014

We hesitated a lot before choosing a hotel for a 2-day stay in Cascais in May 2014. Prices were in the range of 150-200 Eur per night for the good ones, so when we came across a deal in Pousada de Cascais [280E/2 nights] we decided to go for it.

Pros: Hotel is recent [I believe about 2-3 years old] and I appreciate the idea of transforming an ancient fortress into a hotel. Position is very good, hotel is on a hill overlooking the marina & old city. The room design was modern [we had the standard room], large bathroom, facilities were very good [liked the sun beds on the upper deck] - but pool way too small [good only for kids-so ok for families]. Gym is also very small. Breakfast and dinner - ok [good food, but not outstanding]. Excellent service in the restaurant/dinner and during breakfast.

Cons: Problems with the check-in that I would not expect from a hotel in this range. As couple, I booked a double-bed room [asked for a room in the new area] - but we were given a twin-bed room [in the older part], although it was obvious that it is not appropriate. I raised this issue and requested a room according with the reservation, had to stand discussions & wait more than 1 hr to check-in [this was happening at around 3 pm, so in the end we left the luggage and left for a walk].
I disliked that Reception tried to convince us that this was still a "double-room" [!], and strangely enough a person that seemed from the management was around and did not anything to stop the this embarrassing situation. Reception finally solved the problem [we were given a double bed room], but we lost time and I didn't like the way they handled it. I did my best to avoid an open fight [after all it's about holidays], but I would advise the staff & management at a friendly level not to try this approach too often with customers that book a hotel in this range, since they are usually aware of the difference between a double-bed room and a twin-bed one...

Room Tip: Rooms overlooking the marina are nice, but overpriced in my view. I would go for a standard room in...
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  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Florin D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, United States
Level Contributor
76 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed 11 May 2014 via mobile

A splendid conversion of the 16th century citadel into an upscale modern hotel. Excellent service, great food, beautiful views of the ocean and the marina. We stayed five days, using it as a base for exploring Lisbon, Sintra, Obidos and Evora, and found it a perfevt location. The room decor is Bauhaus-minimalist, all black/white/grey and rectilinear - those who like palaces will find no baroque touches - but very comfortable, although in places (shower, toilet) minimalist design means imperfect function. There is no parking within the citadel, so we had to leave the car in the marina garage, a five minute walk away. All things considered a wonderful and unusual hotel and highly recommended!

  • Stayed May 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank NathanD D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria Joao S, Guest Ambassador at Pestana Cidadela Cascais, responded to this review, 4 July 2014
Dear Nathan D,

thank you so much for your kind words and wonderful review! We are very pleased to know that you enjoyed your stay with us, Cascais is indeed a great village next to everything, with wonderful views and perfect location. Regarding the parking facilities, we have been working for a solution so the next time you visit us we hope that it won't be an issue. We all send you best wishes and hope to welcome you back soon!

Sincerely,

Maria João Simões
Guest Ambassador
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pestana Cidadela Cascais

Property: Pestana Cidadela Cascais
Address: Avenida Dom Carlos I | Fortaleza da Cidadela, Cascais 2750-310, Portugal (Formerly Pousada de Cascais)
Region: Portugal > Central Portugal > Lisbon District > Cascais
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 38 Hotels in Cascais
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Pestana Cidadela Cascais 5*
Number of rooms: 126
Official Description (provided by the hotel):
This luxury hotel, Pestana Cidadela Cascais, is set within the walls of the historical fortress, the emblematic 16th century Citadel of Cascais, in the centre of Cascais. It is a place where ancient meets modern, and many of the rooms are dramatically set into the former barracks which makes each space a different experience, while others, more modern, enjoy spectacular views to the sea or over the huge internal patio spaces. ... more   less 
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