Very disappointed with this has to be a 1 star hotel which we booked through Agoda.
The Agoda website stated that it provided, “unrivalled services and amenities,” and to “Enjoy unparalleled services and a truly prestigious address at the Hotel Valbom,” yet the rooms did not have a TV, fridge, tea and coffee making or anything other than a bathroom, toilet and beds. The Wi-Fi did not work on the first day and evening and is available only in the lobby, and the airconditioner did not work the first evening because it was not on at the mains but the night manager did not know how to switch it on, he offered for us to change rooms at 10.30pm.
The hotel, which did not even have a sign, is old and worn, it was noted that the fire extinguisher on the wall was out of gas pressure and there are no smoke detectors. The view from our room was terrible.
It was our last two days of a 6 weeks trip and we wanted our last days to be better for good memories but this was not to be and we wanted to move out for the last night and pay more for a better hotel, however the manager, although appearing apologetic said he would have to still charge us for the second night even though he admitted the website information was not correct, he maintained that the information was written by booking.com, and said the owner was not contactable.
Position and cleanliness were the only redeeming factors, (but all previous hotels were clean).
Not recommended, even at a better price.
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- Also Known As:
- Albergaria Valbom Hotel Cascais