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“Amazing! Heaven!”

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Grande Real Villa Italia Hotel & Spa
Ranked #2 of 39 Hotels in Cascais
Certificate of Excellence
Lathuile, France
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Amazing! Heaven!”
Reviewed 14 June 2014

This place is magic! The customer service is the best I have ever experienced and we have stayed in a lot of 5 star hotels all over the world. They are so friendly, attentive and will look after you. Nothing is too much trouble. Pool was lovely & cold which we preferred to cool off in as it reached over 30 degrees! I used the spa treatment - massage & facial - pure excellence! 15 min walk from the town centre that has plenty of restaurants to chose from. We had a sushi snack at the bar restaurant & a couple of drinks on the first night. This is where they could make a little improvement as the service was slow in coming, approx 15/20 minutes to get a beer :( But the view was lovely so we didn't mind! It is true that it is expensive although no more than any other 5 *. Maybe a happy hour would go down well to attract people to actually drink & snack in the bar as it was always nearly empty. Room was amazing (507) - pillows excellent, sheets excellent, everything perfect. The breakfast was delicious and so much choice which had everything from champagne to full fried, all choices of cooked egg or everything you could want if you wish for a healthy option! We arrived by train from Lisbon but on the return we took a taxi for convenience. Transfer time from hotel to Lisbon Airport was 30 min and cost 50 Euros with Cascais Taxi. We will be going back as soon as we can! PS thank you for the complimentary sparkling wine & fruit - lovely surprise!

Room Tip: 507 had a great balcony. No seaview but we didn't come to Cascais to sit in our room!
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  • Stayed June 2014, travelled as a couple
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Helpful?
1 Thank LaThuile74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteis_Real_Lis, Gerente at Grande Real Villa Italia Hotel & Spa, responded to this review, 25 June 2014
Dear Guest,

Your feedback is very important and appreciated, as it helps us achieving our aim of constantly improving our service according to our guests’ preferences and needs.

We are happy that you enjoyed your stay with us and that our facilities and services
corresponded or even exceeded your expectations. We are also really glad that you enjoyed our surprise and hope that it helped to make a special day even more memorable.

Thank you so much for your feedback.
The best compliment that our team can have is when our guests wants to return to Grande Real Villa Itália. We look forward to welcome you!

Yours sincerely,
Diogo Fonseca e Silva
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (275)
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Dundee, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 June 2014

Just home from yet another wonderful stay at this superb hotel. My four friends and I had a fantastic four nights here and absolutely loved the hotel and the town of Cascais. Can't wait to return with my husband and sister in September.

Room Tip: All the rooms are fantastic
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  • Stayed June 2014, travelled with friends
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Helpful?
2 Thank Judyconnelly61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteis_Real_Lis, Gerente at Grande Real Villa Italia Hotel & Spa, responded to this review, 25 June 2014
Dear Guest,

It is very special to see how enjoyable your stay was and that you were pleased with our service.
It is always a pleasure to see a guest satisfied with our service, our staff and with the hotel in general. Thank you for the qualification of our hotel as a “wonderful and superb”. Only the best guests make possible to us to be the best hotel.

It’s very gratifying to see that you will return. We are excited to welcome you again!

Kind regards,
Diogo Fonseca e Silva
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 7 June 2014

Just returned from our second stay in the Villa Italia. It's a beautiful hotel with great character and an exceptionally friendly and courteous staff. Also a wonderful location close to the centre of Cascais. Everything you would expect from a 5 star hotel without any of the associated stuffiness and formality. One of the best hotels we have visited.

  • Stayed June 2014, travelled with family
    • Value
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Helpful?
4 Thank Keith B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteis_Real_Lis, Gerente at Grande Real Villa Italia Hotel & Spa, responded to this review, 1 July 2014
Dear Guest,
It is really gratifying to see how enjoyable your stay was and that you were pleased with our service.
It is always a pleasure to see a guest satisfied with our service and our staff. Our daily goal is to offer the best service and the best experience.
We are very happy for your classification of our hotel as “one of the best hotels that you have visited.
We look forward to welcome you again, hopefully soon to the Grande Real Villa Italia Hotel & SPA.
Kind regards,
Diogo Fonseca e Silva
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bucharest, Romania
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 3 June 2014

What a nice hotel.. Everything was so relaxing.. the ocean breeze..
The room was very large and comfortable, with awesome design..
The location is also a good one, about 10 minute walking distance till the center of Cascais
The personal very helpful.
When we were there it was a wedding.. all the preparation for that was really great.. so the ones that a thinking a romantic location ..this hotel is one of them

My only complain is the breakfast.. is needed much more for the standarts of the hotel..

  • Stayed July 2013, travelled with family
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Helpful?
2 Thank jjcc_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteis_Real_Lis, Gerente at Grande Real Villa Italia Hotel & Spa, responded to this review, 1 July 2014
Dear Guest,
It is really gratifying to see how enjoyable your stay was and that you were pleased with our service, or staff and the quality of the rooms.
It is always a pleasure to see a guest satisfied with our service. Thank you so much for your constructive comments and review. We are very happy to read your perfect comment.
We assure that our team do all the efforts to serve a complete breakfast, with high quality and fresh products every day.
We look forward to welcome you again, hopefully soon to our Hotel.
Kind regards,
Diogo Fonseca e Silva
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 28 May 2014

Looking for an hotel - 40 minutes from the centre of Lisbon; in a lovely small coastal town; and where the staff are always smiling, courteous, friendly and helpful? Where the breakfasts are out of this world and the bedrooms are spotlessly clean, well-equipped and spacious. Look no further than the Grande Real Villa Italia Hotel.
The Hotel is well situated in Cascais, an attractive small town on the Estoril coast. There is a bus stop just outside the Hotel at which you can catch a bus every 15 minutes or so. The centre of Cascais is about 10 minutes from the Hotel. Also, there is a superb train service which runs to the centre of Lisbon every 20 minutes.
You will enjoy this Hotel. We did. In fact, it would not be an exaggeration to say that it is one of the best hotels we have stayed in.

  • Stayed May 2014, travelled as a couple
    • Value
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Helpful?
2 Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteis_Real_Lis, Gerente at Grande Real Villa Italia Hotel & Spa, responded to this review, 9 June 2014
Dear Guest,

It was a real pleasure to read your review and how much you enjoyed your stay with us.
Thank you for all your compliments to our staff and the details of our service. We will make sure that your comments will be passed on to our team.

Thank you so much for having left your feedback about our Hotel on Tripadvisor and we hope that we will be able to welcome you again, for another excellent experience.

Kind regards,
Diogo Fonseca e Silva
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BELFAST
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 21 May 2014

This hotel is one of the best we have visited. Although our room was not ready on arrival we were offered a welcome drink and escorted to the terrace. Our accommodation was the cheapest on offer but had all the essential facilities and would have been classed as a superior/deluxe room in any other hotel. It has the most modern of facilities and housekeeping was of a very high standard. We ate in the restaurant on the first evening of our stay and the cuisine was first class in every way. This hotel treats all its guests as special people and the special attentive qualities of the staff makes your stay even more enjoyable. Breakfast is a treat and the array of food on offer is of the highest quality and excelled in terms of its variety. Very many thanks for such an enjoyable experience.

Room Tip: Not able to comment on other rooms in the hotel. Our accommodation at the back of the hotel was sati...
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  • Stayed May 2014, travelled as a couple
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Helpful?
3 Thank DEEKS04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteis_Real_Lis, Gerente at Grande Real Villa Italia Hotel & Spa, responded to this review, 30 May 2014
Dear Guest,

It is very special to see how enjoyable your stay was and that you were pleased with our service.
It is always a pleasure to see a guest satisfied with our service, our staff and with the hotel in general.

Thank you for the qualification of your experience as a “marvelous experience”.
Only the best guests make possible to us to be the best hotel.

We look forward to welcoming you again, soon.

Kind regards,
Diogo Fonseca e Silva
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chertsey, United Kingdom
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 19 May 2014

My two friends and I had a fantastic long weekend at the Grande Real Villa Italia. It is definitely a 5* hotel in terms of environment, location, amenities and service - but there is certainly nothing stuffy about the hotel, mainly thanks to the lovely, welcoming staff. Nothing was too much trouble and everyone was basically just lovely!

From the moment we arrived, we were treated so well - we were early but 'invited' to breakfast and take advantage of an available room (ours wasn't ready) to rest and/or change.

The Spa is first rate - we have been to quite a few and the ambience, value for money, availability, therapists and environment were second to none that any of us have been to - it thoroughly deserves all of its accolades.

Stay here if you can - we would love to go back and the only thing we would change would be to ask for a sea view room!

Congratulations to this hotel and its staff - a job very very well done!

Room Tip: As for sea view!
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  • Stayed May 2014, travelled with friends
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fitaggart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteis_Real_Lis, Gerente at Grande Real Villa Italia Hotel & Spa, responded to this review, 30 May 2014
Dear Guest,

It is really gratifying to see how enjoyable your stay was and that you were pleased with our service.

It is always a pleasure to see a guest satisfied with our service, staff and our location.

We will share your comment with our team who will be very apreciated.

We look forward to welcoming you again, hopefully soon,to our Hotel.

Kind regards,
Diogo Fonseca e Silva
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grande Real Villa Italia Hotel & Spa

Property: Grande Real Villa Italia Hotel & Spa
Address: Rua Frei Nicolau de Oliveira, 100, Cascais 2750-319, Portugal
Phone Number:
Region: Portugal > Central Portugal > Lisbon District > Cascais
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Cascais
#2 Luxury Hotel in Cascais
#2 Romantic Hotel in Cascais
#3 Family Hotel in Cascais
#3 Business Hotel in Cascais
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Grande Real Villa Italia Hotel & Spa 5*
Number of rooms: 124
Official Description (provided by the hotel):
Grande Real Villa Italia is a result of the adaptation of the old houses where King Umberto II of Italy lived while exiled in Portugal from the 1950's to the 1980's.Located in the cosmopolitan city of Cascais, Grande Real Villa Italia Hotel & Spa represents excellence in design, sophistication and comfort.With the Atlantic Ocean as the predominant scenery, you can look towards the north and see the beautiful hills and castles of Sintra, while Lisbon is only a few minutes away. ... more   less 
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Also Known As:
Grande Real Villa Italia Hotel Cascais
Grande Real Villa Italia Hotel And Spa
Grande Real Hotel Italia

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