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“Fantastic Staff and wonderful setting”

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Grande Real Villa Italia Hotel & Spa
Ranked #3 of 39 Hotels in Cascais
Certificate of Excellence
Reviewed 7 July 2014

My wife and I spent an excellent week on holiday here.It is a top class hotel in a quiet setting with uninterrupted views of the ocean.We had a top floor room in the main building with a sea view balcony.The room was well maintained and a good size.Overall,an excellent holiday.

Room Tip: Go high and sea facing.
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  • Stayed: June 2014, travelled as a couple
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1  Thank Trafalgar44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteis_Real_Lis, Gerente at Grande Real Villa Italia Hotel & Spa, responded to this reviewResponded 30 July 2014

Dear Guest,

We are delighted that your experience with us was a great stay!

Your opinion it is very special to us. Thank you for mention us as “Top class hotel”.

Looking forward to welcome you again at Grande Real Villa Itália Hotel & Spa, we remain, with our best regards!

Sincerely,
Diogo Fonseca e Silva

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817 - 823 of 2,006 reviews

Reviewed 3 July 2014

Wonderful hotel, excellent accommodation, superb food and service. All the staff were friendly and helpful. WE were particularly impressed with Silvia Goncalves on reception and Antonio Gouveia, Debora Neves and Sofia Garrido in the restaurant.We can recommend this hotel without any hesitation.

  • Stayed: June 2014, travelled as a couple
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Thank katie t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteis_Real_Lis, Gerente at Grande Real Villa Italia Hotel & Spa, responded to this reviewResponded 30 July 2014

Dear Michael and Katie,

Thank you very much for your pleasant comments!

It’s very special to know that your experience was great and you enjoyed our staff!
We will share your comment with our team.

Glad to know that you recommend our hotel, and, do not hesitate to contact us to assist you on your next trip to Cascais.

Sincerely,
Diogo Fonseca e Silva

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2014

A fabulous hotel resort.

The rooms were large and comfortable with plenty of storage, good A/C, views of the sea (even from our basic room), and a grand American-style bathroom with double sinks and fabulous shower.

Service on all levels was world-class; possibly as good as we've ever experienced. It isn't often that the gentleman who checked us in remembered our names and room number after not seeing us for two days.

Though we didn't take advantage of the resort's pool, it looked awfully inviting.

Tip...

Cascais is a tourist town. Getting a good meal there is probably hit or miss. As we were driving to the hotel, our taxi driver pointed out Mar Do Inferno; a terrific seafood restaurant about a ten/fifteen minute walk to the right when you leave the hotel. (Cascais is a fifteen minute walk to the left.) It was so good we went back a second and third night. The fish was so fresh it seemingly jumped out of the sea onto our plates.

So, what's the small exception?

The WiFi signal - at least in our room - was awful. Slow. Balky. Not available. Extremely frustrating that every time we wanted to use our phones or computer we had to go to the lobby.

Other than that, an extremely positive experience that we hope to enjoy again some time.

Stayed: July 2014, travelled as a couple
1  Thank starkfarm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteis_Real_Lis, Gerente at Grande Real Villa Italia Hotel & Spa, responded to this reviewResponded 30 July 2014

Dear Guest,

Thank you for your kind words about our hotel!

We are very happy to know that you enjoyed our decoration and our hotel facilities in general.

We will take in consideration your comment about the wi-fi connection. We will pass the information to the management and do our utmost to improve immediately.

We are delighted to know that you wish to return to Grande Real Villa Itália Hotel & SPA.

Best Regards,
Diogo Fonseca e Silva

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Reviewed 1 July 2014

This was our third visit to the Real Villa Italia, selecting to stay a third year following two wonderful holidays prior. Sadly, this time was not half as enjoyable. The hotel itself is still fantastic, but I'm afraid the quiet relaxing break we expected, was ruined by two large, very noisy corporate groups staying in the hotel. The first group arrived during the first weekend of our stay and were there for a good few days. Just when we hoped for a bit of peace and quiet, the second group arrived a day or so later. I'm not against anyone having fun but when you save up all year to enjoy a well earned relaxing holiday in an exclusive luxury hotel, you do not expect it to be ruined by large noisy groups on works conferences. I would have gone to the Ibiza if this was the type of holiday I had in mind. We even had to 'queue up' to get into the breakfast room one morning! The hotel should decide whom they are best to cater for during the Summer months, corporate groups or holiday makers looking for relaxation because in my opinion, the two do not go together. I did share my views with the reception staff who quite frankly did not appear to care.

  • Stayed: June 2014, travelled as a couple
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Thank LJBLancashire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 June 2014 via mobile

My wife and I stayed here for 6 nights with our 3yr old. Have stayed in Portugal previously so I am used to the friendliness of the Portuguese but the staff at Villa Italia went to another level. My 3yr old was treated like a celebrity, everyone taking the time to say hello and have a joke / game.

Our room was great. Bed was one of the most comfortable I've slept in, bathroom was good, balcony with a sea view and lots of nice touches.

Breakfast couldn't have been better, selection and quality of food was excellent.

Kids pool was shallow enough for toddlers to stand and play and the general setup (umbrella's, chairs, toilets etc was good)

Overall quality of hotel, including pool area etc was really good. Couldn't fault anything really.

Final mention to again to the staff, particular the guys at breakfast and at the pool. The team at reception were also really helpful and friendly

  • Stayed: June 2014
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5  Thank denc1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteis_Real_Lis, Gerente at Grande Real Villa Italia Hotel & Spa, responded to this reviewResponded 4 August 2014

Dear Guest,

Thank you very much for your wonderful comments.

We always look for the small details to make big differences.
Your review transmit precisely what we want our guests to feel.

It is great to know how enjoyable was your stay was and you were pleased with our service and staff.

Thank you also for your detailed description of our services and facilities, and location.
We are sure these will be greatly appreciated and very helpful for future guests.

Thank you so much for having left your feedback about our Hotel on Tripadvisor and we hope that we will be able to welcome you again for another lovely stay at our Hotel.

Kind regards,
Diogo Fonseca e Silva

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Reviewed 29 June 2014 via mobile

Just back from a lovely relaxing week in this hotel. The staff are extremely friendly and we could not fault the service. The room was beautiful in with a sea view in the Villa de Este above the spa which was also very nice. It was our first family holiday with our little boy (16 months) and he really enjoyed the hotel too with a small paddling pool to swim in. All in all a wonderful place to stay in beautiful Cascais
.... We shall return soon.......

Stayed: June 2014
4  Thank Jlyons22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteis_Real_Lis, Gerente at Grande Real Villa Italia Hotel & Spa, responded to this reviewResponded 4 August 2014

Dear Guest,

Thank you for the comment.

The most important key to our team is your desire to return.

We are very happy that you enjoyed the quality of our food, our staff and our rooms.

We hope, anxiously, for your new visit.

Best Regards,
Diogo Fonseca e Silva

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Reviewed 24 June 2014

Amaizing Hotel, we enjoyed our stay completely . The Hotel is so beautiful.Staff was very friendly, service top class, food lovely , spa exceptional. We will definitely recommend to all our friends. It's great for adults only.

Room Tip: All rooms are big and lovely.Pure luxury .
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  • Stayed: April 2014, travelled with family
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2  Thank smicheva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteis_Real_Lis, Gerente at Grande Real Villa Italia Hotel & Spa, responded to this reviewResponded 4 August 2014

Dear Guest,

Thank you for the your amazing feedback.

We are glad that you had a perfect experience with us! Our daily goal is offer unique and unforgettable experiences.

We are delighted that you wish to return to Grande Real Villa Itália Hotel & SPA.

We will be more than happy to assist you on your next visit.

Best Regards,
Diogo Fonseca e Silva

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grande Real Villa Italia Hotel & Spa

Address: Rua Frei Nicolau de Oliveira, 100, Cascais 2750-319, Portugal
Phone Number:
Region: Portugal > Central Portugal > Lisbon District > Cascais
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Cascais
#3 Business Hotel in Cascais
#3 Luxury Hotel in Cascais
#3 Spa Hotel in Cascais
#3 Family Hotel in Cascais
Price Range: £100 - £221 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grande Real Villa Italia Hotel & Spa 5*
Number of rooms: 124
Official Description (provided by the hotel):
Grande Real Villa Italia is a result of the adaptation of the old houses where King Umberto II of Italy lived while exiled in Portugal from the 1950's to the 1980's.Located in the cosmopolitan city of Cascais, Grande Real Villa Italia Hotel & Spa represents excellence in design, sophistication and comfort.With the Atlantic Ocean as the predominant scenery, you can look towards the north and see the beautiful hills and castles of Sintra, while Lisbon is only a few minutes away. ... more   less 
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Also Known As:
Grande Real Villa Italia Hotel And Spa
Grande Real Villa Italia Hotel Cascais
Grande Real Hotel Italia

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