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“A little treasure....location ideal for beach/train/casino/park/bars”
Review of Vila Gale Estoril

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Vila Gale Estoril
Ranked #4 of 18 Hotels in Estoril
Reviewed 24 August 2013

Cannot praise it enough.staff are so pleasant/helpful.feels like a family run establishment. Breakfast bar has everything you need. ..not to mention Champagne also.Shower in our room a bit dated BUT it doesn't matter really.attention to detail&service is outstanding.

  • Stayed: August 2013
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Thank annemcconville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VilaGaleHoteis, Manager at Vila Gale Estoril, responded to this reviewResponded 17 September 2013

Dear Guest,

Thank you very much for your review. We were most pleased with your comments about our hotel.

It is rewarding to the whole team the recognition of our daily effort in order to provide a good experience to our guests and encourages us to improve continuously.

We look forward to welcome you back at Vila Galé Estoril

Best regards
Sara Palhota

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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134 - 140 of 494 reviews

Reviewed 11 August 2013

Returned from Estoril last week. Stayed at this hotel, it was alright. The pool was a bit small and there wasn't many beds but otherwise everything was ok. The buffet for breakfast was good,but there wasn't much variety. The dinner buffet was excellent, we ate in there 4 times and everytime there was a range of different foods.
The room was a reasonable size, and the view was good, however the balcony doors didn't open fully..There wasn't much space for clothes either..3 draws and about 6 hangers wasn't enough.
The service was decent. They helped you out whenever you needed something.
The location is great as well..5minutes away from the station and 5 minutes away from the beach! Couldn't ask for more. It is also near to 'Estoril Casino'! About 30 minute drive from Lisbon airport.
There was only one bad thing..the noise from the beach on Friday&Saturday night..was woken up at 3am thanks to the music, but you just had to ignore it. Thank god it was only twice.
Would return. I suggest you check this place out at least once.

  • Stayed: August 2013, travelled with family
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Thank JodieMarr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VilaGaleHoteis, Manager at Vila Gale Estoril, responded to this reviewResponded 22 August 2013

Dear Guest,

Thank you very much for your review. We were most pleased with all the good comments about our hotel. We only regret the negative points that you mentioned, of which we take due note.

Thank you for selecting Vila Galé Estoril Hotel for your stay and we hope we have the honour of hosting you again in a near future.

Best regards

Sara Palhota

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 July 2013

Nice convenient hotel definitely worth a visit nothing that I could complain about except to increase the size of the swimming pool I would definitely recommend this hotel to anyone the food offered at the restaurant is second to none.

  • Stayed: July 2013
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Thank converse12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VilaGaleHoteis, Manager at Vila Gale Estoril, responded to this reviewResponded 23 July 2013

Dear Guest,

Thank you very much for your review. We were most pleased with your comments about our hotel.

It is rewarding to the whole team the recognition of our daily effort in order to provide a good experience to our guests and encourages us to improve continuously.

We look forward to welcome you back at Vila Galé Estoril

Best regards

Sara Palhota

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2013

Just returned from the hotel. We had very pleasant. Great location - 5 minutes from the train station (30 minutes from Lisbon) right in front of the ocean - Tamariz Beach. Very friendly staff, ready to help at any time. Good breakfast. As well as you can dine in the hotel restaurant (22 euros) is very tasty. It is possible to book a shuttle to the airport at any time of day. There is a closed parking area (fee required 7.5 euros per day). 20 minutes walk along the ocean - Cascais, where many shops and restaurants. Estoril and Cascais are very beautiful and perfectly clean . Being in hotel we had combined a beach holiday and travel to Lisbon and the country (rented car). Our room was on the third floor overlooking the ocean. The room is big with a comfortable bed, nice bathroom, air conditioning. Rooms are cleaned every day. Near the Casino. Unfortunately right now there is no show in the Casino. If we go back to Portugal we will stay at the Vila Gale Estoril. Many thanks to all the staff at for a wonderful holiday hotel.

Room Tip: Rooms above the second floor overlooking the ocean
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  • Stayed: July 2013, travelled as a couple
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Thank Yelena V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VilaGaleHoteis, Manager at Vila Gale Estoril, responded to this reviewResponded 23 July 2013

Dear Guest,

First off all thank you for the time you take posting your great comments about Vila Galé Estoril. We welcome every opportunity to improve and therefore your review is very important to us.

We are very glad for being able to provide you a "perfect Stay in a nice hotel" and that you did really appreciate our Breakfast and Dinner.

Our staff is grateful for the comments made about them.

We hope to welcome you again in Vila Galé Estoril or in any other Vila Galé Hotel.

Best Regards,

Sara Palhota

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2013

Things didn't start well for us since we've been initially checked in to a room quite different from what we have booked online. Even after the receptionist realized the error he was not willing to correct it and he was very rude up to the point of insult. We had to wait for the following day to be moved to a proper room and that chipped off a day from our stay. At the end they insisted on charging us the full price for all days. In the meantime a lot has happened particularly concerning the swimming pool and the room service (explained below) so we were generally quite disappointed. Here is the list of good and bad things we found out about this hotel:

Positives:
1) Very nice location close to the beach, the promenade and the train station
2) Clean rooms with an exception of old army blankets on the beds
3) Personal air conditioning
4) Great breakfast
5) Free towels for the swimming pool and the beach

Negatives:
1) Some of the staff is very kind and polite, while others are quite rude and unprofessional
2) The old lady at the reception called us a taxi to the airport, but instead of a regular taxi she called her friend/relative with an unmarked car and no taxi-meter who obviously operates illegally and tried to charge us 75 EUR for what otherwise costs 35-40 EUR
3) The swimming pool is being disinfected with a greenish chemical which leaves nasty stains on your skin, towels and clothing including the swimsuits. It is very difficult if not impossible to remove. With Ocean being too cold for swimming we were left with zero options to cool ourselves on 40 deg. Celsius (104 F).
4) The room service served us uneatable food with partially incorrect delivery which was overpriced.
5) Internet is charged extra 5 EUR/Day
6) They removed the locks from all room safes!?
7) The room phone will work only if you first pull the SOS rope in the shower!? These are literary the instructions from the hotel staff. And what happens if you need an assistance while under the shower? Remains to be seen.
8) Rooms with the sea view are exposed to traffic noise and beach disco which plays loud techno music until dawn.
9) The pillows are too fluffy and kind a rubbery at the same time. Extremely uncomfortable.
10) Our room was not cleaned until 4PM or even 5PM, so we had to intercept the cleaning lady and ask her to do our room to get clean some towels in time. Sometimes we had to quarrel with other guests who had the same strategy.

We saw other hotels from the same chain and they seemed much better. This is probably the worst of its kind near Lisbon.

Room Tip: Rooms with the sea view are overlooking the busy street and beach disco pubs
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  • Stayed: July 2013, travelled as a couple
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1  Thank Hateshabbyhotels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VilaGaleHoteis, Manager at Vila Gale Estoril, responded to this reviewResponded 23 July 2013

Dear Mr. Boris Antic,

Accordind to Booking.com reservation under your name, a room for two persons can be with one large bed or two twin beds. Most of the times we distribute the rooms with two beds.

At the time of your arrival, as our colleague explained the Hotel was fully booked and no sea view rooms, with two beds were available. We changed you on the next day, earlier was not possible.

As for the taxi called as per your request, we called somebody we trust. Thinking on your confort and safety, no other reasons.

We regret that you feel that our hotel was probably the worst in Lisbon area and we look forward to welcome you back at Vila Galé Estoril so that we can prove you that this kind of situations will never happen again.

Best Regards.

Sara Palhota

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Reviewed 4 July 2013 via mobile

This is an okay hotel - nothing really wrong with it, but just a bit tired. Rooms are clean and the bathrooms are good, but you just get the feeling they haven't spent much money on it for a while. As someone else said the safe looked as if the front was torn off. No iron or coffee making facilities in the room, which I would have expected for a four star. And prepare for a very long wait when you have to go near reception. Nice people, but way understaffed. In general only one person to handle everything.

Breakfast was good - I didn't eat there in the evening and saw another reviewer saying dinner was mediocre. A Portuguese colleague told me dinner in general in Portuguese hotels is not good, so make alternative plans. Like someone else said it was full of charter groups and had that feel. There was nothing terribly wrong with the hotel - just mediocre, not a place you would rush back to.

  • Stayed: June 2013
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Thank mmmmhh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VilaGaleHoteis, Manager at Vila Gale Estoril, responded to this reviewResponded 22 July 2013

Dear Guest,

First off all thank you for the time you take posting your comments about Vila Galé Estoril.

We appreciate all the comments of our clients which allow us to correct the procedures and to improve every day. We can also assure that all your comments are going to be deeply analysed, because we try to do our best ervery day and exceed the expectations of every guest.

Thank you for selecting Vila Galé Estoril Hotel for your stay and we hope we have the honour of hosting you again in a near future.

Best Regards

Sara Palhota

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 July 2013

We wore in Porto and I need a hotel in Lisbon so a friend mine told me to go to travel agency a try to book a hotel.So we whent to this place and told the person working there what I was looking for and she recommended this hotel.When we whent to this hotel it was nice, hotel staff wore very good, speak good English and very dedicated people that if you need something wore there to help you.This hotel is a four star and it is.Room we wore was a very nice room we stay on the seventh floor and had a good view.There was a big plaza and the hotel wasent far away,we took a train number 15 E and took us to the big plaza. Also was close to the sea.I would recommend this hotel to any one if you go to Lisbon.The money we paid was well worth.

Room Tip: Make sure you do the home work before choose a hotel.
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  • Stayed: July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Blackhorn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VilaGaleHoteis, Manager at Vila Gale Estoril, responded to this reviewResponded 22 July 2013

Dear Guest,

Thank you very much for your review. We were most pleased with your comments about our hotel.

It is rewarding to the whole team the recognition of our daily effort in order to provide a good experience to our guests and encourages us to improve continuously.

We look forward to welcome you back at Vila Galé Estoril

Best regards

Sara Palhota

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Vila Gale Estoril

Address: Av. Marginal | Apartado 49, Estoril, Cascais 2766-901, Portugal
Region: Portugal > Central Portugal > Lisbon District > Cascais > Estoril
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Estoril
#4 Luxury Hotel in Estoril
Price Range: £62 - £163 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Vila Gale Estoril 4*
Number of rooms: 126
Official Description (provided by the hotel):
This hotel is located in Estoril over the beautiful sandy Tamariz beach and only 200 meters away from the Casino and Estoril Congress Center. In the proximity you'll find numerous shopping facilities and entertainment venues. Connect to the public transport network may be found within 100 m of the hotel. Cascais is situated 5 km away and the airport nearest airport is 25 km from the hotel. The hotel has a total of 126 rooms spread over 8 floors, among them 50 room with ocean view. The hotel services include wheelchair access ways, lifts, 24 hour reception service, hotel safe and free internet wi-fi in the public areas. Among the public areas you can find two restaurants, a bar and a game room. This hotel has multipurpose rooms fit for any types of events and meetings with access to multimedia devices and wireless internet connection. For additional fees, guests may take advantage of laundry services as well as garage parking. The tastefully furnished rooms are well equipped with air conditioning, electronic safety door look, direct telephone, safe, LCD TV with Cable and Pay TV, Wi-Fi Connection (for and additional cost), Minibar and 24 hour room service, private bathroom with telephone and hair dryer. In the outdoor complex, guests will find a swimming pool and a sun terrace with sun loungers and parasols laid out ready for use. It is also possible to make use of the Health Club composed of a gym, Jacuzzi and steam room (for an additional fee) and a Spa where you can count with massages and beauty treatments also for an additional cost. The nearest golf course can be found approximately 3 km away. The restaurant offers buffets for breakfast, lunch and dinner although lunch and dinner may be selected a la carte or from a set menu. Furthermore, it is possible to book a half-board stay. ... more   less 
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Also Known As:
Hotel Vila Gale

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