We arrived from the airport and were told our room was not ready which I had expected. We were asked to wait but were told "We have a wonderful room for you". When we returned we were shown the room which was 126. I said I had booked a Deluxe Superior room and I did not think this was in that category. After some discussion and phone calls we were shown another room 328 which was bigger and told there was nothing else available. I later on went on to the website and on reading the descriptions would suggest 126 was a Classic room and 328 was a Superior room. Neither was a Deluxe Superior which is what I booked with my agent. I complained to my agent and when I paid my bill they had agreed to reduce my bill by 30 euros a night. Would they have done this if I had not complained?
I look at it this way:
If I went into a BMW showroom and ordered and paid for a BMW 7 Series and they delivered a BMW3 Series I would say I had not been given fair value.
The Hotel public rooms are stunning and the pool area very attractive. The staff worked hard and worked well and I am sure had I got the level of room I had expected I might have written a different report.
This report is here as a warning to others.
- Official Description (provided by the hotel):
- Welcome to the glamorous Palácio Estoril,with its splendid classical surroundings offer the height of elegance and comfort, distinguished by our worldwide renowned hospitality. Situated in the heart of Estoril, just a 20 minute drive from Lisbon, the Palacio is a luxury five star hotel enjoying beautifully landscaped gardens and magnificent sea views. The Hotel Palacio offers its guest’s special privileges to play the Estoril Golf Course, owned by the hotel, and located only one kilometer away. Following services and facilities are available within the hotel: a 4000sm wellness centre with Banyan Tree Spa and thermal waters.Renovated utdoor swimming pool with a poolside snack bar.All facilities for reception parties, banquets, meetings and conferences in a most distinguished atmosphere. On its doorstep, a wealth of leisure and cultural activities include the famous casino, modern congress centre as well as white sandy beaches and exclusive golf courses. ... more less
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- Also Known As:
- Palacio Estoril Hotel, Golf Hotel Estoril
- Palacio Hotel Estoril